Charity shops on the high street: complementarity or unwanted neighbour?

Within the last ten years there has been substantial growth of the charity retailing sector. This increased retail presence and sophistication of marketing practices have led to the contention by mainstream retailers that charity shops, which enjoy specific fiscal arrangements, have an unfair competitive advantage. Utilising evidence from a range of town centre locations, this paper examines whether this allegation can be substantiated. Three sources of primary research are used: the profile of charity shops within a town centre context; the attitudes and perceptions of mainstream retailers and their organisational bodies; and finally, the perspective of town centre managers towards charity retailing. Analysis and subsequent discussion suggests that charity retailers can perform a complementary role within town centres, thus reducing the potential of conflict with mainstream retailing. Copyright © 2000 Henry Stewart Publications     

Town centre management schemes in the UK: marketing and performance indicators

While town centre management (TCM) has proved to be a successful strategy to maintain, improve and regenerate town centres through local partnership, there has been relatively little attention drawn to the marketing of TCM schemes. This paper explores the issues surrounding the use of key performance indicators (KPIs) for the marketing of TCM schemes in the context of wider place marketing activities undertaken by towns and cities. Drawing on evidence from a questionnaire survey of town centre managers, it is posited that they might usefully employ carefully selected KPI data to maintain and attract private investment to TCM schemes from internal and external town centre stakeholders. The paper then introduces a typology for the use of KPI marketing in town centre management. Copyright © 2004 Henry Stewart Publications     

Locating the Urban In‐between: Tracking the Urban Politics of Infrastructure in Toronto

In the urban studies literature, urban politics is usually considered in two distinct locations: the city (often understood in quite conventional centralist ways) and the suburb (understood as spatially peripheral and politically at odds with the central city). At the metropolitan scale, the two types of urban politics are discussed in relation to one another. More recently, the metropolitan scale of urban politics has been expanded to regional dimensions. We pose the question of location of urban politics from a specific deficit in the geography of centre, suburb and metropolis. We argue that in today's regional political socio‐spatiality, politics will have to be found ‘in‐between’ the old lines of demarcation. Following Tom Sieverts' (2003) advice to look at the ‘in‐between’ cities that are neither old downtown nor new suburb but complex urban landscapes of mixed density, use and urbanity, we reveal the political vacuum that is at the heart of the urban region today. Using the politics of infrastructure in Toronto as our empirical example, we will show that vulnerabilities and risks for urban populations in that Canadian metropolis' in‐between city are co‐generated by the failure of conventional political spaces and processes to capture the connectivities threaded through those places that are in‐between the centre and exurbia.     

The Flemish customer contact centre for public information from a marketing and management perspective

This paper describes the Flemish customer contact centre for government information (‘the Flemish Infoline’) as an example of marketing in the public sector. First it defines the term ‘customer contact centre’ and describes the objectives and main characteristics of the Flemish Infoline. It then identifies the three reasons for setting up the Flemish Infoline in 1999: the complicated Belgian institutional landscape; the unprofessional telephone traffic handling and service; and the lack of knowledge about citizens' information needs. Finally, the paper applies Kotler's 4 Ps concept to the case, and puts the relevant stages from Lees‐Marsh‐ment's political marketing orientations into one integrated scheme in order to understand the functioning of the Flemish Infoline. Based on the literature and on an in‐depth interview with the project head of the Flemish Infoline, the authors demonstrate that marketing techniques can be used in contact centres for public information, but they also illustrate some important differences from those in the forprofit sector, such as the available amount of customers' personal data, the level of call operators' skills and the degree of heterogeneity of the questions. Further research on information needs and contact centres, and providing one ‘umbrella’ contact centre for government information in Belgium are recommended. Copyright © 2003 Henry Stewart Publications     

World Vision case study of Sigma,an analysis tool based on the Alterian database engine

One of the major issues charities have been concerned with for many years is the inability to access donor records for marketing analysis purposes—donor information has literally been locked up. Charity database tools such as Raiser's Edge and Alms have been built to provide donor details on a record‐by‐record basis rather than to provide summary information across the entire base. These tools carry out this function very well and have the added benefit of providing data to call centre staff as they make or receive calls from donors. As each charity has to compete more intensely for their share of donor value, however, more detailed behavioural analysis of donor bases is required. To do this, access to the entire donor data is essential, not one record at a time, but structured in a way that allows ad hoc querying. This paper discusses the various technologies that can be used to access donor data for analytical purposes and explains the merits of a new database engine developed by Alterian that allows easy and fast access to many records across multiple data tables. It also shows how one organisation has used the engine to develop a bespoke analysis tool for the charity sector and how a leading relief and development agency, World Vision, is using this tool. Copyright © 2001 Henry Stewart Publications     

Ignorant Theory and Knowledgeable Workers: Interrogating the Connections between Knowledge,Skills and Services

This article builds on recent critiques of the knowledge economy to argue that key growth areas in future employment will be in low level service jobs rather than knowledge work as currently understood. The article discusses the knowledge, skills and competencies involved in interactive service work. It suggests that knowledge which is contextual, social or tacit has been taken to be of lesser value in relation to competitive advantage. It highlights the contrast, therefore, between the growth in interactive service work and the focus of the knowledge management literature on a small sub‐set of total employment. Two case‐studies of interactive service work, one drawn from a range of service sectors and the other from a call‐centre setting, provide empirical material which highlights the skills required by em‐ployers in this area. Technical skills were seen as less important than aesthetic and social skills. These cases highlight the management of social skills and competencies as critical to interactive service work. Workers need to develop an understanding of themselves that allows them to consciously use their emotions and corporeality to influence the quality of the service. This leads to the conclusion that the interactive service sector should not be conflated with knowledge work. Rather, it is more important to focus on the broader need for knowledgeability in work, and so broaden understanding of labour in the contemporary workplace.     

Is the Competitor of my Competitor also my Competitor?

This paper presents several results on multimarket competition. First, whenever a firm faces multimarket competitors that sell goods in markets to which the firm itself has no access, the firm gains a strong incentive to expand production in its own market(s). In the capacity choice model, such a firm builds larger than Cournot capacity and pushes its competitors towards other markets. Consumers always benefit from multimarket competition. In asymmetric market structures, some firms may also benefit from multimarket arrangements, but in symmetric ones, all firms are necessarily harmed by it. Second, the intensification of indirect competition is not necessarily bad for the firm. It may be the case that, the more competitors its competitors have, the higher the firm’s profit. Finally, this model also has a multiproduct interpretation which suggests that a merger of single‐product firms may be beneficial or harmful from a social welfare perspective, depending on whether the new entity will compete with several single‐product firms or another multiproduct one.     

Strategies for Comparative Urbanism: Post‐socialism as a De‐territorialized Concept

The aim of this article is to critically assess the study of post‐socialist cities with respect to comparative urbanism. Even though comparative urbanism has challenged the division of the world into largely incommensurable regional containers, where some regions are sources of theory while others remain in the periphery of thinking, post‐socialist cities have remained doubly excluded: neither centre nor periphery, neither mainstream nor part of the critique. This article introduces three ways in which post‐socialism has and could be perceived: as a container, as a condition and as a de‐territorialized concept. It is argued here that seeing post‐socialism as a de‐territorialized concept that would apply to particular aspects of cities and societies rather than territorialized units in general would allow cities regularly seen as post‐socialist to be incorporated into global urban theorizing, while distinctive local histories and experiences still remain analytically present. The article cautions researchers against area‐based imaginations of urban theorization, instead arguing in favour of an approach that sees cities first and foremost as ordinary while some aspects could be claimed to be post‐socialist. Tallinn is used here as a site from which to draw examples for this mainly literature‐based conceptual analysis.     

Leading for Long‐Term Performance: Matching the Behavior to the Situation

Is there one right way to lead, or does it all “depend?” The right answer will inform the right leadership development strategy. A recent study by McKinsey & Co. using survey data collected from 165 organizations and over 365,000 respondents globally suggests that the answer is both. Two types of behavior sets emerged from organizations that enjoyed higher member perceptions of leadership effectiveness and attained higher levels of organizational health (the latter predicts long‐term financial and operational performance). We combined these into a model that prescribes a set of “baseline” behaviors that should always be evident, complemented by another set of behaviors (“situational behaviors”) that should be differentially emphasized depending on the level of organizational health. Both the content of the behavior and its relative emphasis are critical to either set. The current paper combines these into a model of organization‐wide leadership and concludes with action implications for organizations’ leadership development strategy.     

THE DRIVERS OF INCOME INEQUALITY IN RICH COUNTRIES

Rising income inequality has recently come centre‐stage as a core societal concern for rich countries. The diagnosis of the forces driving inequality upwards and their relative importance remain hotly contested, notably with respect to the roles of globalization versus technology and of market forces versus institutions and policy choices. This survey provides a critical review and synthesis of recent research. The focus is on income inequality across the entire distribution, rather than only on what has been happening at the very top. We pay particular attention to include what has been learned from the analysis of micro‐data, to ensure that the coverage is not unduly US‐centric and to analyses of the interrelations between the different drivers of inequality. The marked differences in inequality trends across countries and time periods reflect how global economic forces such as globalization and technological change have interacted with differing national contexts and institutions. Major analytical challenges stand in the way of a consensus emerging on the relative importance of different drivers in how income inequality has evolved in recent decades.     

Do cultural differences explain differences in attitudes towards unions? Culture and attitudes towards unions among call centre workers in Britain and India

This article adds to the literature on worker attitudes towards unions by investigating the impact of cultural attitudes and the call centre labour process on union attitudes among call centre workers in Britain and India. It is hypothesised that workers with egalitarian and collectivist cultural attitudes will be more likely to have pro‐union attitudes than other workers, although if the impact of cultural attitudes is mediated by history and institutions, it might be expected that this relationship is stronger for British than Indian workers. Conversely, if union attitudes are largely a function of the call centre labour process, we would expect union attitudes to be similar among workers in both countries. Our results only partially support our hypotheses. Collectivist attitudes are only weakly related to union attitudes among the British sample but are more strongly related in the Indian sample. There are significant differences between union attitudes among our British and Indian samples. The article concludes that relationship between cultural attitudes and union attitudes are heavily dependent on institutional context. Cultural attitudes are unlikely to be either a constraint or a facilitator of union efforts to organise workers.     

小城镇可持续化发展评价指标体系框架研究

小城镇发展是中国近年来城镇发展的一个非常重要的过程,也出现了不少问题。为了能实现可持续发展的目标,小城镇发展必须遵循科学发展的路径。文章提出一套实验性的小城镇可持续化发展指标体系框架,可用于检验小城镇发展过程中产生的问题并且提供针对性指导。     

Nonprofit marketing: the key to marketing's ‘mid‐life crisis’?

This paper examines the use of marketing exchange theory in the nonprofit sector and argues that current mainstream marketing theory is ill equipped for such use. It is argued that this is due to its continued reliance on neoclassically derived assumptions of human behaviour, resulting ina dominant instrumentalist exchange paradigm. As the basis of this is individual rather than socially determined utility maximisation, achieved exclusively through the medium of exchange, it can be seen as inappropriate for application to this sector. Finally, the paper proposes that emergent, alternative nonexchange behaviours such as one‐way transfer and expressive behaviour, sit more naturally within a post‐Keynesian paradigm. It is suggested that this could be adopted by nonprofit marketing. In this sense nonprofit marketing could start to drive theory development in mainstream marketing rather than, as is too often the case, the other way round. Copyright © 2001 Henry Stewart Publications     

World Economic Prospects Monthly

Overview: A weaker dollar and slightly faster growth

• ? We have raised our world GDP growth forecasts this month, to 2.7% for 2017 and 3.0% in 2018 (from 2.6% and 2.9% previously). Similarly, we have lifted our inflation forecast for this year to 3.1%.
• ? Surveys continue to suggest buoyant global activity, driven by manufacturing in several countries. This, in turn, is helping pull world trade from its 2016 lows. However, this partially reflects factors such as stimulus measures in China, which is boosting construction and manufacturing and bolstering trade in the region, and also benefitting major capital goods exporters such as Germany and Japan.
• ? But there are reasons for caution given there are still underlying factors holding back demand and the likelihood that the fiscal stimulus promised by President Trump will not be as big as expected.
• ? The most important forecast change this month is that we see a weaker US dollar ahead as monetary policy tightening in the US has already been largely priced in. This means our EURUSD and GBPUSD forecasts are now $1.10 and $1.32 by year‐end, while the short‐term outlook for many EM currencies against the US$ has also firmed.
• ? We still expect the Fed to raise rates on another two occasions this year, followed by three hikes in 2018. However, we have brought forward by one quarter to Q4 2017 our forecast of when the Fed will begin to taper reinvestment of its portfolio holdings.
• ? Meanwhile, we think the ECB is still a long way from policy normalisation. We expect QE to be tapered from January until June 2018. Then, the ECB will consider lifting the deposit rate from its negative levels in the final part of 2018, and only in 2020 will it start raising the main refinancing rate.
• ? Emerging markets' prospects have improved amid a strong batch of high frequency indicators and a pick‐up in trade. Given low valuations, we see positive momentum for EM currencies and think that they may have entered a long cycle of strength.

     

Towards an Integrated Statistical System at Statistics Netherlands*

Changes in circumstances put pressure on Statistics Netherlands (SN) to redesign the way its statistics are produced. Key developments are: the changing needs of data‐users, growing competition, pressure to reduce the survey burden on enterprises, emerging new technologies and methodologies and, first and foremost, the need for more efficiency because of budget cuts. This paper describes how SN, and especially its business statistics, can adapt to these new circumstances. We envisage an optimum situation as one with a single standardised production line for all statistics and a central data repository at its core. This single production line is supported by generic and standardised tools, metadata and workflow management. However, it is clear that such an optimum situation cannot be realised in just a few years. It should be seen as the point on the horizon. Therefore, we also describe the first transformation steps from the product‐based stovepipe‐oriented statistical process of the past to a more integrated process of the future. A similar modernisation process exists in the area of social statistics. In the near future both systems of business and social statistics are expected to connect at pivotal points and eventually converge on one overall business architecture for SN. Discussions about such an overall business architecture for SN have already been started and the first core projects have been set up.     

Sovereignty Beyond the State: Exception and Informality in a Western European City

Bridging debates on urban sovereignty and urban informality, this paper argues that relationships between sovereignty and informality may not reside exclusively in the way the sovereign state decides to allow or forbid informality, but also in the way sovereignty is distributed among a range of state and non‐state actors. Drawing upon fieldwork on the early‐2010s management of displaced Romanian Romani families in two emergency camps in the city of Montreuil (France), the paper shows how the NGO responsible for managing one camp acted as sovereign power, allowing a number of informal activities to thrive within its confines. By contrast, inside the other camp, managed by another NGO that resolutely implemented state directives, only formal activities took place. Building on Dean's (2010) concept of ‘disaggregated sovereignty’, the paper mobilizes this disjuncture as a case for critically examining how the ‘state of exception’ takes shape beyond the state's grip. A subtext running throughout is the parallel between the very first camps for civilians in nineteenth‐century colonized territories and these twenty‐first‐century camps for Roma in Europe—both elicited a state of exception partially predicated on camp dwellers’ perceived ethnic/racial homogeneity.     

Types and influential factors of consumers' non‐purchasing ecological behaviors

This article presents an examination of non‐purchasing ecological behaviors and their influential factors. The results indicate that consumers who engage in recycling, pro‐environmental post‐purchasing behavior and pro‐environmental activities are highly educated people. Among them, those who are mostly involved in recycling and the non‐energetic, rather traditional, activities are mostly influenced by their positive attitudes towards recycling, as well as by their social responsibility. Those who adopt more energetic, more active, behaviors are mostly influenced by their beliefs that they hold power over politicians and politics. It was also found that those who are engaged in one type of non‐purchasing pro‐environmental behavior are more likely to engage in another type as well. Copyright © 2006 John Wiley & Sons, Ltd and ERP Environment.     

Class and the local state: a reply

If anyone ever made money in Gateshead, they must have taken great care not to spend any of it in the town. And if nobody ever did make money in the town, what is it there for? It cannot be there for fun. Gateshead is not Somebody's Folly. How is it that a town can contain one hundred and twenty five thousand persons and yet look like a sprawling swollen industrial village? The answer is that this is a dormitory for the working class. Perhaps at first they wanted nothing better, and now, by the time that some of them want something a great deal better, there is no money.… Every future historian of modern England should be compelled to take a good long slow walk round Gateshead. After that he can at his leisure fit it into his interpretation of our national growth and development.     

Economic Integration of Immigrants

A bstract . This empirical study of the processes by which immigrants are absorbed into the economy and society of their host country was conducted among 500 families who had arrived in Israel from 3 to 13 years earlier. The following variables were found to have a positive impact on their economic integration: white collar occupations of husband and wife, young age , small size of the family , residence in proximity to a central city in contrast to living in a development town , and greater length of their stay in the host country. Analysis showed, however, that economic integration had no significant impact on any of the other indices of absorption, including the general index of "rootedness in the country." Hence for immigrants who come to the host country and remain a significant length of time—in the case of this sample, at least three years—more resources should be allocated to their cultural and social integration and less to the economic aspects of absorption. The study showed that there is at least one salient malleable variable, town of residence ; it can be controlled because most immigrants to Israel depend on the government for housing. Further research is needed on immigrants who migrated a second time during early years in their stay; they were not included in this study. It may be that, for this latter group, economic integration is a crucial aspect of absorption.     

Approaches and perspectives in social and environmental accounting: an overview of the conceptual landscape

In recent years there has been a marked resurgence of interest in the areas of corporate social responsibility (CSR) and social and environmental accounting (SEA) among business, governments, public policymakers, investors, unions, environmentalists and others. While at one level there appears to be widespread agreement that CSR and SEA are worthy topics of attention, different groups have very different understandings of these fields. This article provides an analysis of these differences by comparing three broad approaches to SEA: the business case, stakeholder‐accountability and critical theory approaches. It also responds to concerns a number of commentators have expressed regarding the current dominance of ‘business case’ perspectives. While not seeking to impose on readers a ‘correct’ way of viewing SEA and CSR, exposure to competing perspectives is viewed as one way of challenging us to think more reflectively about the frames available to us and their implications for the social realities we construct, embed or seek to change. Copyright © 2006 John Wiley & Sons, Ltd and ERP Environment.