Trip Planning and Decision Making of Self-Drive Tourists—

Abstract

Touring holidays are greenhouse gas intensive, and ways are being sought to reduce these emissions in New Zealand. This research seeks to influence rental vehicle tourists' planning and decision making towards shorter travel. Semi-structured interviews (n = 96) were conducted as part of a quasi-experimental approach, in which tourists were “treated” by receiving a purpose-designed tourist map. Three levels of planning and decision making could be distinguished, whereby both cognitive and affective processes were important. The tourist map did not influence tourists' itineraries, but tourists in New Zealand consistently followed a “travel budget” of about 3-5 hours driving per day.     

Tourists’ perceptions of ethnic tourism in Lugu Lake,Yunnan, China

This paper examines tourists’ perceptions of ethnic tourism and satisfaction with their experiences based upon empirical research conducted in 2009 in Lugu Lake, Yunnan, China. The quest for romance and exoticism has inspired mass Han Chinese visits to the lake area. The tranquility of the lake and unique minority culture impress many urbanites and satisfy their nostalgia for the untouched, the simple, and the natural. Most tourists are satisfied with their overall experience and appreciate a packaged version of minority culture and tradition. However, a small number of visitors were disappointed about the commercial setting, inadequate tourist facilities, poor service, and limited tourism programs. Many tourists are concerned about cultural change and the loss of traditional customs. It is argued that maintaining authenticity and cultural integrity is essential for sustainable ethnic tourism development. Diverse and high-quality ethnic products should be developed to suit the different needs of the various types of tourists.     

The Influence of Appearance and the Number of People Viewed on Tourists’ Preferences for Seeing Other Tourists

This study examines tourists’ attitudes towards tourist-tourist encounters. The appearance and the number of observed tourists as well as the place of residence of the observing tourists were studied. The variables of tourist appearance and the number of people at the site were manipulated electronically in a set of rainforest photographic images. The data were collected through an on-site self-administered questionnaire. The results from 409 respondents suggested that there were different encounter preferences between Japanese and Western observers with respect to both appearance and the number of people encountered. Japanese have a preference for mixing with Westerners, at least in the rainforest setting studied. Westerners do not have marked appearance-related preferences. For the number of people in the setting, Westerners are inclined to favour few or no people while Japanese prefer some people and are tolerant of larger numbers. These findings, which contradict much of the existing North American recreation based work on people in contact, were examined from a number of theoretical perspectives, including in-group and out-group analyses, and dynamic encounter norms. Some potential management implications were outlined.     

Tourism and the Sex Trade in Kenya’s Coastal Region

Faced with economic hardships, some Kenyans have devised various ways of survival including selling sex. This paper examines the relationship between tourism and the sex trade in Kenya’s coastal region. A questionnaire survey was conducted among commercial sex workers in the region in 2002. Analyses of the survey data reveal that a linkage exists between tourism and the growth of the sex trade in the region. The paper examines the interrelations between the two activities, and gives the first detailed and systematic treatment of the subject in Kenya. A complex operational interdependence between commercial sex workers and tourism is revealed. The conclusion discusses the role of sustainable tourism concepts in any drive to reduce the harmful impacts of sex tourism in the region.     

Tourists’ digital footprint: The spatial patterns of tourist flows in Qingdao,China

Spatial patterns of tourist flows represent the movement of tourists and show differences in tourism resources giving advice for promoting balanced and sustainable tourism development. This paper proposes a novel framework for analyzing these patterns based on tourists' digital footprint data collected from online travel diaries. Based on illustrative case study data from Qingdao (China), the framework, combining traditional quantitative and social network analysis, is able to pinpoint: (1) The influence of distance decay and attractions’ popularity on the spatial patterns of tourist flows; (2) The uneven distribution of the core tourist nodes and the existence of the structural hole phenomenon, which form a network pattern with unbalanced power and intense internal competition; (3) The formation of the core area for tourism along the coastline – as is typical for coastal tourism cities. This difference of tourism resources between coastal and inland areas, thus, remains a challenge for future tourism development in Qingdao.     

Do Loyalty Groups Differ in the Role of Trust in Online Tourism Shopping? A Process Perspective

Today, Internet use is becoming increasingly prevalent, and people all over the world are shopping online with increasing frequency. While much of the current literature tends to focus on the dependent variable of loyalty on online tourism shopping, this study draws heavily on the moderating role of loyalty. In particular, this study aims to examine the relationships among perceived security, website properties, navigational functionality, trust, and satisfaction, as well as to use a process theory to investigate the differences in these constructs between low- and high-loyalty groups. The results of this study reveal that perceived security, website properties, and navigational functionality significantly and positively affected trust. In addition, loyalty was found to reinforce the relationships among perceived security, website properties, navigational functionality, and trust.     

Tourists and severe weather – An exploration of the role of ‘Locus of Responsibility’ in protective behaviour decisions

Severe weather events can impact negatively on tourism and put tourists at risk. To reduce vulnerability, tourists should be aware of and be prepared for possible severe weather. Seeking risk information, a type of protective action behaviour, is an important way to reduce vulnerability. This paper presents the results of a study that investigated the role of Locus of Responsibility (LoR) for protection behaviour for severe weather, by linking it with Information Seeking and related intra-personal antecedents. LoR has previously been found to impact protective action decisions, but not within the context of severe weather and tourism. Our survey research among tourists in New Zealand provided evidence for three Loci of Responsibility; “Internal”, “Shared” and “External”. Significant differences between these groups were found for Information Seeking antecedents, though not for Information Seeking. Next, significant differences were found for weather information preferences, both source and content. Findings and implications for tourism and safety management in New Zealand are discussed.     

Exploring Tourists’ Perceptions of Traditional and Contemporary Hot Springs Hotels in Japan

Hot springs and ancillary hotels have been a major tourist attraction in Japan. While some hot springs hotels preserve the traditional bathing and lodging facility, some incorporate contemporary layout in their design. The purpose of this study is to explore how international tourists perceive hot springs hotels in Japan. Data was collected online with two groups of samples from Japan and the United States, respectively. Participants were asked to evaluate hotels attributes and brand personality dimensions based on photos. U.S. tourists perceive traditional and contemporary hot springs hotels differently based on brand personality dimensions. Hotel managers should provide more excitement through an introduction of authentic dining, bathing, and lodging experience to customers while preserving the natural surrounding and physical features for attraction.     

Current Situation of Rural Residents’ Tourism: A Case Study in Zhejiang Province in China

China is a large agricultural country. At the end of 2011, rural residents accounted for 48.7% of the total population. Without the participation of rural residents, the development of China's tourism would be incomplete. The outset of rural residents’ tourism will be crucial to 50% of China's tourism market. This article, through two years’ questionnaire surveys, interviewed 600 rural residents from 38 villages in Zhejiang province, analyzed the current situation of rural residents’ tourism market and rural residents’ tourism consumption behavior. This survey provided theoretical researches for developing the tourism market of rural residents, and had some significance on stimulating domestic demand, promoting economic growth and improving the standard of rural residents' life.     

Residents’ Perceptions of the Role of Leisure Satisfaction and Quality of Life in Overall Tourism Development: Case of a Fast-Growing Tourism Destination – Macao

The previous literature has examined leisure satisfaction and quality of life but majority of studies were conducted in Western countries. Policy makers worldwide have struggled to balance residents’ leisure satisfaction and tourism development. This study is conducted in Macao, China, a fast-growing tourism destination in Asia. Results indicated that local residents’ leisure satisfaction is positively related to their perceived quality of life while local residents’ perceived quality of life is positively associated with their evaluation of the perceived benefits of tourism. The results generated from that evaluation positively lead to residents’ support of tourism development. Results indicated that it is worthwhile for the policy makers to invest resources in local residents’ leisure satisfaction and quality of life since this will eventually help to support tourism development. The results of this study provide significant implications for policy makers.     

Evaluation of the Economic Effectiveness of Public Tourism Coupons in China in 2009 – A Corrected DEA Approach

Initiation of tourism coupon programs in various destinations in China in 2009 was an innovative policy response to the general nationwide economic downturn brought about by the world financial crisis. Given the size of the Chinese tourism market and the unique role of authorities in China's tourism development, studies on tourism coupons have profound theoretical and practical implications. This paper utilized a Data Envelopment Analysis approach to evaluate comprehensively the economic effectiveness of tourism coupons in eight representative Chinese destinations. In particular, correction coefficients were incorporated to adjust relevant output indicators to a consistent and comparable level. The results showed that the integrated efficiencies of the tourism coupons in all examined destinations had been quite high, thereby validating the policy success of the tourism coupon programs. Practical suggestions are also provided on the technical and operational aspects of the tourism coupon programs.     

‘It Does Not Harm the Environment!’ An Analysis of Industry Discourses on Tourism,Air Travel and the Environment

While a substantial part of the population in Europe seems well informed about the phenomenon of climate change, uncertainty seems to prevail in terms of its seriousness, its consequences for society and action that needs to be taken in order to prevent ‘dangerous interference with the climate system’. Many people seem to believe that there is no scientific consensus about climate change and that individual behavioural change is irrelevant in the face of uncertainty. Such a ‘psychology of denial’ seems particularly strong in the context of air travel, the fastest growing transport sector. This paper seeks to understand this phenomenon by analysing the discourses surrounding air travel. Four major industry discourses are identified: air travel is energy efficient and accounts only for marginal emissions of CO₂; air travel is economically and socially too important to be restricted; fuel use is constantly minimized and new technology will solve the problem, and air travel is treated unfairly in comparison to other means of transport. The validity of these claims is evaluated based on data and material presented in the scientific literature. Results show that there are substantial gaps between the discourses and the reality of aviation's environmental performance, which might partially explain the controversial understanding of air travel and its environmental consequences among the public.     

Understanding the Impact of Ecotourism Resort Experiences on Tourists’ Environmental Attitudes and Behavioural Intentions

This study explored the conservation benefits of environmental management practices and nature experiences provided at a major Australian ecotourism resort. To achieve this purpose the study investigated changes in tourists’ environmental knowledge, awareness, attitudes and behavioural intentions between pre-visit and post-visit stages. Overall, there were few statistically significant differences between the pre-visit and post-visit samples. This study found, however, significant effects of (1) visitor awareness of, and (2) involvement in, the environmental management practices, and (3) participation in nature tour activities on environmental attitudes and behaviours. It is suggested that awareness of in-resort environmental practices and satisfying experiences in ecotourism accommodation may lead to reinforcing visitors’ favourable environmental attitudes, thus increasing their interest in further ecotourism experiences. Through these cumulative effects, ecotourism accommodation could achieve its educative goal.     

Examination of tourism undergraduates’ industry commitment,in the context of China

Grounded in the Social Cognitive Career Theory (SCCT), this study developed a comprehensive research framework that encapsulated both personal and contextual factors in terms of tourism undergraduates’ commitment to career choice in the context of China’s social and vocational contexts. Applying structural equation modeling (SEM) to the data collected from 446 undergraduate students studying tourism in China, this study shows that “self-interest,” “others’ support,” “social status,” “outcome expectation” and “nature of work” exert significant effects on students’ commitment to career choice. Implications of the findings include suggested interventions in attracting tourism students to persist in their career path.     

Residents’ quality of life and attitudes toward tourism development in China

The purpose of this study is to explore the influence of quality of life (QOL) and residential status on resident attitudes toward further tourism development. The measurement of tourism and quality of life (TQOL) is modified. Using a sample of 562 residents from Shenzhen OCT community of China, this study has identified six TQOL domains and examines the effects of each TQOL domains based on the residential status and residents' attitudes in supporting further tourism development. The results reveal that the positive supporting attitudes of residents depends on the selected TQOL domains, especially on non-material improvements of TQOL. Tenants and dormitory residents have more positive attitudes than those house owners. This study also identifies four resident clusters with different attitudes and it is found that the residents’ attitudes of tourism development depend on whether they perceive the community as a place for earning a living or a place to live.     

Tourists’ impulse buying behavior at duty-free shops: the moderating effects of time pressure and shopping involvement

This study investigates the consumer behavior of tourists at duty-free shops who experience different limitations on shopping than do consumers at general shopping malls. The target for sampling was outbound tourists who shopped in two hotel duty-free shops in Seoul, Korea. The final analysis used data from 343 respondents and the results revealed (1) the more positive the emotions felt by tourists, the more impulsive buying behavior occurs; (2) time pressure during shopping reinforces negative emotions, resulting in increased affective impulse buying; and (3) increased shopping involvement directly increases cognitive impulse buying.     

How do Destination Management Organization-Led Postings Facilitate Word-of-Mouth Communications in Online Tourist Communities? A Content Analysis of China’s 5A-Class Tourist Resort Websites

This study contributes to the extant literature on destination management organization (DMO)-led postings used in the online tourist community as a means to facilitate word-of-mouth (WOM) communications. Our proposed framework summarizes key antecedent variables of the usage rate and activity level of online community, number and types of information, and consumer responses. It examines the active role of DMO-led postings as a WOM communication tool to influence tourist attitudes and facilitate potential travelers' decision making. The results demonstrate that message sender and message format have both a main effect and an interactive effect on the number of information cues and consumer responses. Research contributions, managerial implications, and future research directions are considered.     

The Sustainable Tourism Development in Hong Kong: An Analysis of Hong Kong Residents’ Attitude Towards Mainland Chinese Tourist

This study examines the local residents’ attitudes towards the Mainland Chinese tourists visiting Hong Kong and identifies both the extrinsic and intrinsic factors influencing these attitudes. Results showed that Hong Kong residents perceive Mainland Chinese tourists very positively due to their important role in Hong Kong’s economic development. However, it is undeniable that their negative and dissatisfactory attitudes are also very apparent. Based on the findings, Hong Kong residents can be defined as “ambivalent supporters,” and the negative impact of this attitude on tourism development in Hong Kong is becoming very influential. In the long run, how to change local residents from “ambivalent supporters to “ardent supporters” needs to be addressed in order to ensure the healthy development of Hong Kong inbound tourism.     

The Flamenco Factor in Destination Marketing: Interdependencies of Creative Industries and Tourism —the Case of Seville

This study builds on the concepts developed by Florida in his work “The Rise of the Creative Class”. In doing so it seeks evidence for the claims made that the creative arts address deficiencies identified in the terminology of ‘cultural tourism’. The case relates to flamenco performances in Seville. The art complex of flamenco survived on the one hand as a symbol of Andalusian culture on the other hand it depends strongly on the international tourism market. Additionally flamenco is used in destination marketing to differentiate Seville from other Spanish cities.