International network management for the purpose of host market expansion: The mediating effect of co-innovation in the networks of SMEs

Research shows that innovation facilitates internationalization and that the customer network is an important source of technical and market knowledge. Yet, little is known about how co-innovation within a business relationship with a key international customer relates to international network management and international growth beyond the focal business relationship. The paper contributes to international entrepreneurship research by investigating (1) international business relationship learning mechanisms that reinforce co-innovation within a dyadic business relationship with a key customer (2) and the link between co-innovation outcome in the business relationship and international network management for purposes of foreign market expansion beyond the dyadic business relationship. Three hypotheses were developed and tested on a sample of 188 internationalizing small- and medium-sized enterprises (SMEs) using linear structural relations (LISREL) structural equation modeling. The analysis shows that an SME’s (i) awareness of a customer’s complementary knowledge and (ii) innovation-oriented customer relationships leads to increased co-innovation within a dyadic business relationship with a key customer. Moreover, successful co-innovation with a key customer increases the likelihood that the focal SME will attempt at international network management by drawing on the key customer as a bridge to new customers and suppliers on the foreign host market. The findings provide a link between innovation within a dyadic business relationship and international network management for the purpose of foreign market expansion into the wider network on the host market. The findings hence contribute to our understanding of the mediating role of co-innovation in the internationalization process of SMEs.     

Error management culture and turnover intent among food and beverage employees in deluxe hotels: the mediating effect of job satisfaction

This study aimed to investigate interrelationships among organizational error management culture (EMC), job satisfaction, and turnover intent among food and beverage in a deluxe hotel. This study also investigated the mediating effects of employees’ job satisfaction on the relationships between organizational EMC and turnover intent. A total of 321 food and beverage employees in South Korea participated in the study using a self-administered questionnaire. Confirmatory factor analysis and structural equation modeling were used to examine the hypothesized relationships between the constructs. The results showed a positive relationship between organizational EMC and employee job satisfaction. An employees’ job satisfaction reduces his or her turnover intent. Another important finding of this study was that job satisfaction appears to play a mediating role between organizational EMC and turnover intent. These findings have important implications for controlling and facilitating EMC in the hotel industry. This study implies that active EMC can be an important variable that can effectively manage turnover intent. It is important to build a system that can facilitate communication in the case of error occurrence and prevent the recurrence of the same error by sharing experience of and knowledge about errors. Moreover, a system that can instantly respond to and analyze an error situation should be developed and implemented. It is important to systematically manage errors as part of a firm’s culture through the appropriate use of EMC. Thus, it might be useful to identify and prioritize EMC specifically in the hotel industry, which could lead to higher job satisfaction, lower turnover intent, and higher profitability.     

Paths of economic development: A global evidence for the mediating role of human capital

ABSTRACT

This paper revisits the roles of institutions and human capital in the development process by using structural equation modeling with a latent construct. Two models are constructed by using the data of 143 countries with 14 publicly available indicators; non-mediated (Model A) and mediated one (Model B). A path between institutional quality and economic development is identified in Model A and found as significant. When human capital is added into the Model B as a mediator, the direct relationship between institutional quality and economic development which is confirmed in Model A becomes insignificant. This evidence contributes to the debate by explaining the roles of institutions and human capital in the development process, based on the existing level of institutional quality that determines conditions on decisions for starting or sustaining the development process. In other words, (a) improving institutions in addition to human capital is needed for the countries with low level of institutional quality to start development process and; (b) on the other hand, since the human capital develops immunity on the quality of the institutions, human capital plays a more basic role to sustain the development process for the countries with a high level of institutional quality.     

Dependence and effectiveness in the nonprofit-corporate alliance: The mediating effect of objectives achievement

This study advances research on the link between dependence and perceived effectiveness in nonprofit-corporate alliances from the perspective of NPOs. Drawing on resource dependence theory and specialized nonprofit literature, the authors develop a theoretical framework that allows examination of factors that contribute to alliance effectiveness. The developed framework specifies a relationship between dependence and effectiveness accounting for the mediating effect of social and organizational objectives. Further, the article assesses the moderating effect of market conditions on these relationships. Results from a sample of 269 managers of Australian NPOs suggest that dependence does not influence effectiveness directly but that social and organizational objectives mediate this link. Furthermore, during periods of market volatility, social objectives are a stronger mediator than organizational objectives.     

Online purchase determinants of loyalty: The mediating effect of satisfaction in tourism

The purpose of this research is to investigate the impact of four online purchase determinants (website image, routine, website knowledge and innovativeness) on customer loyalty and the mediating effect of customer satisfaction within the context of e-commerce. The research model is tested using data collected from 3188 regular buyers of the national leader in the sector being studied. The statistical analyses were conducted within the Structural Equation Modeling framework. Results show that there is a complete mediating effect of e-customer satisfaction in the relationship between three online purchase determinants (website image, online routine and website knowledge) and e-customer loyalty. The research results provide an important insight into how e-companies can pursuit and use delight to highlight customers' loyalty. These results allow for a better understanding of customer specificities, with practical actions aimed at their real needs and expectations.     

The internationalization of knowledge-intensive business services: the effect of collaboration and the mediating role of innovation

This study theoretically and empirically analyzes the mediating role of innovation on the relation between collaboration and internationalization strategies in knowledge-intensive business services (KIBS). The work also considers the impact of foreign-based partners and examines the potential direct and indirect effects via innovation of cross-border collaboration on the internationalization of KIBS. The empirical analysis uses a wide sample of Spanish KIBS for the period 2003–2005. The study finds that collaboration positively affects the internationalization of KIBS via innovation. The results related to cross-border collaboration indicate the existence of direct and indirect effects via innovation on internationalization.     

Generation Y employees' retail work experience: The mediating effect of job characteristics

This research examines Generation Y employees' retail work experience. Based upon Brown and Peterson's [Brown SP, Peterson RA, Antecedents and consequences of salesperson job satisfaction: meta-analysis and assessment of causal effects. J Mark Res 1993; 30: 63-77; Brown SP, Peterson RA, The effect of effort on sales performance and job satisfaction. J Mark 1994; 58: 70-80.] job satisfaction model, Gen Y employees work experience framework encompasses the work environment variables of role conflict, role ambiguity, supervisory support, and work involvement to predict job performance, job satisfaction, and, ultimately, retail career intention. Drawing from the job crafting perspective in management theory [Wrzesniewski and Dutton, 2001], this research tests the mediating effect of job characteristics between work environment and job outcomes using structural equation modeling. Study participants were members of a national sample of students (n = 803) from 14 universities in the United States. The findings indicate that job characteristics have a critical mediating role on the relationships for Gen Y employees, suggesting a paradigm shift from passive to active employees who craft their jobs, roles, and selves within a retail organizational context.     

现代管理会计发展分析

财务会计主要是通过报告企业的盈利能力、财务状况及其变动情况之类的信息,以满足企业外部利益集团的需要.管理会计主要为管理当局提供企业内部规划、评价,控制以及确保企业资源的合理使用和经营管理责任的履行所需要的信息.     

浅析管理会计的发展前景

管理会计是一个包括支持管理决策制订、计划及绩效管理系统制定,并且在财务报告和控制中提供专业见解、在战略制订完善过程中辅助管理的前沿性职业.本文就我国管理会计的发展前景谈几点粗浅认识.     

加强建筑造价管理促进项目管理良性发展

要增强对合同的法律意识,把握合同条款的内涵.精心推敲合同文字的措词,增强合同条款的严密性,以避免施工中和结算时双方发生争议,有效的合同也可以预防纠纷的发生.     

When new product development fails in China: mediating effects of voice behaviour and learning from failure

This paper investigates conflicts following a new product development (NPD) failure. Conducted in a Chinese business setting, the study examines whether voice behaviour and learning from failure mediate the relationship between task- and emotional conflict emerging from NPD failure. Our findings indicate that voice behaviour and learning from failure are necessary to effectively reduce task and emotional conflict and thus to enhance future NPD. Specifically, it is revealed that emotional conflict leads to a reduced level; and that voice behaviour and learning from failure are significant mediators that influences the relationships between emotional and task conflicts with it.     

The installed base effect: Implications for the management of innovation

Most studies of barriers to the adoption of innovations concentrate on characteristics of the population (consumer or organizational), features of the product, or the marketing mix This paper examines a seldom studied barrier— the installed base of the technology or product being supplanted In order to describe the magnitude of this barrier and to provide recommendations for overcoming it, the Installed Base Effect is examined from three dimensions: supply, demand and market externalities     

The effect of communication practice on deviance among Korean salespeople: The mediating role of intrinsic motivation

Previous research on salesperson behavior largely focused on positive and productive behavior and less on the negative side of the salesperson behavior. This research examines the effect of leader–member communication exchange on salesperson workplace deviance and the mediating role of trust and intrinsic motivation in this relationship. Data were collected from 469 salespeople in the Korean banking industry. Results of the structural equation model show that indirect and bi-directional communication between manager and salesperson decrease salesperson workplace deviance by increasing trust and motivation. However, communication frequency and mood have no significant effects on salesperson trust. Finally, motivation (achievement, status, and communion striving) plays a mediating role in the negative relationships between salesperson trust and his/her deviant behavior toward specific targets (organization, coworker, and customer).     

电力工程开发风险管理探析

电力工程是保障社会经济电力能源正常供给的重要途径.现代市场经济环境下,电力工程项目开发带来的风险隐患,是影响电力企业健康发展的重要因素,坚持管理创新,运用科学手段,加强电力工程开发的风险管理,是现代电力企业稳定发展的有效措施.     

Social capital and new product development outcomes: The mediating role of sensing capability in Chinese high-tech firms

This study investigates the effects of social capital (trust and power) on a high-tech firm's new product development outcomes through the leveraging of its sensing capability in an emerging market, China. A sample of high-tech firms in China is used to test the proposed relationships. Findings confirm that both trust and power in a high-tech firm's social network are significantly associated with its two new product development outcomes through sensing capability which fully mediates the relationships.     

谈对现代档案管理发展趋势的分析

计算机管理档案具有比较长的历史,自从微机在我国大面积使用推广后,计算机应用于档案管理就已经开始在各大中小企业试行,经过多年的实践和探讨,在档案管理过程中使用计算机技术也成为必然的发展趋势.为了实现档案管理不同文献信息资源的共享和交换,减少数据的重复输入,规范各系统的数据接口,就需要加强档案管理综合应用计算机技术的研究,购买文档管理一体化系统软件,进行档案管理的综合化管理.     

现代旅游业的开发与管理探究

现代旅游业是针对旅游消费者的观光、游购、娱乐、休闲等多种需求,专门为旅游者提供导游、咨询、交通、住宿等综合性服务的经营性行业;它是以提供旅游服务为核心,涉及多种行业的综合性产业.合理开发旅游资源,科学管理现代旅游行业,有助于调整现代经济产业结构,有利于现代生态环境的改善.     

也说户外广告管理

曾几何时，在广告媒体市场中，户外广告受到了业内从未有过的密切关注和重视，同时也因其管理而引发各种争议，甚至激烈的冲突。这一切均来自户外广告自身的快速发展。