The Effects on the Relationship Learning from Relationship Enhancement Activities

Abstract

This study utilized recursive systems to assess the causal relationship framework of the relationship enhancement activities, relationship commitment, and relationship learning. A total of 1,067 questionnaires were distributed to members in the Association of the Computer Science and Information Management (CSIM) in this study. The results demonstrated that regular associate activities were not positively correlated with affective commitment, but it directly affected relationship memory. Finally, we also discovered that marketing activities would enhance members' commitment and increase members' willingness to learning.     

营销渠道成员关系承诺价值研究

关系承诺反映的是渠道成员期望维持与另一成员关系的一种态度。它被营销学者认为是渠道成员关系保持的基石。渠道成员产生关系承诺态度的前提是其关系承诺价值的存在,在给出关系承诺价值的成分构成及理论计算公式的基础上,用关系承诺价值指标作为关系生命周期阶段的划分指标,避免了用交易额或利润作为划分指标可能扭曲和放大关系发展实际状态的问题。     

The Process of Business Relationship Ending – Its Stages and Actors

How to describe a process of business relationship ending, while considering both the aspects of time and the multiplicity of actors involved? The process of ending consists of actions performed by the actors, as well as their perceptions and decisions concerning the future of the relationship and the consequences they have on the relationship. A longitudinal, dyadic case study is used to empirically ground a process framework. The model distinguishes six stages in the ending process and depicts different actor levels involved. The process model helps to understand the events and actions that end the relationship.     

Internationalization of Korean banks during crises: The network view of learning and commitment

This study addresses the effect of crisis on bank internationalization from the perspective of network theory. Employing the internationalization process (IP) model, we particularly examine the role of learning and commitment in overseas expansion for banking services under stable and critical periods. Following the IP model and business network approach, the study develops a theoretical view for analysis of international banks from South Korea. South Korean banks are selected as they experienced two global crises, one in 1998 and the other in 2008. Findings show that while the first crisis in 1998 stopped internationalization, the 2008 crisis stimulated firms to find new markets, especially in developing countries. Different from the studies showing that commitment increases in stable periods and decreases in crisis, this study contributes to the finding that experiencing earlier crises enhances learning and increases commitment needed for expansion and strengthening of the business network.     

跨组织电子商务与企业间信任、承诺关系研究

跨组织电子商务的发展为合作企业带来诸多优势,并可能会影响到合作企业关系。将经典的关系变量(如信任、承诺和关系价值创造)与跨组织电子商务纳入到模型进行实证研究,结果表明,跨组织电子商务并没有对关系价值创造产生积极影响,而承诺会对跨组织电子商务使用产生积极影响,信任对于跨组织电子商务的使用是否产生影响并不明朗,同时信任和承诺对于关系价值创造的积极影响关系以及信任对于承诺的积极影响关系得到了验证。     

态度承诺对关系价值影响作用的实证研究

本文探讨了零售商对供应商的态度承诺如何通过影响控制机制的使用而最终影响零售商从与供应商关系中获得的关系价值.通过对中国家电业251对零售商-供应商关系的问卷调研数据的分析,检验了所提出的概念模型及假设.研究结论表明零售商对供应商的不同类型的态度承诺通过控制机制使用的不同选择能为零售商带来不同的关系价值.这一结论对于零售商如何在不同的态度承诺下选择和使用恰当的控制机制以获得最大的关系价值具有重要的启示作用.     

Student Perceptions of Internationalization,Multiculturalism, and Diversity in the Business School

Over the last five decades, business schools all over the world have adapted their strategies for introducing the theoretical and pedagogical consequences of globalization. Educational institutions have gone to great lengths to internationalize their curricula to stay current with the most recent trends in the globalizing economy. As this evolution takes place, the issues of multiculturalism and diversity are increasingly included in the internationalization dialogue. In this article we use qualitative focus groups to examine how U.S. business students experience the relationships among internationalization, multiculturalism, and diversity. Next, we consider the role of international business faculty in addressing this issue. We conclude by offering recommendations for successfully integrating these perspectives into a coherent curriculum.     

品牌信任、顾客满意及关系承诺

基于消费者认知与情感层面,可从消费者与品牌的互动关系入手,将品牌信任划分为转移信任、经验信任两种类型。数据分析表明,对品牌信任的这种新划分存在于消费者与品牌的交互过程之中,不仅具有合理性,而且具有深远的理论意义。数据拟合分析结果表明,转移信任对顾客满意的直接作用非常明显,转移信任能够引起顾客满意,同时顾客满意对经验信任的作用也非常强,顾客满意能够导致经验信任。关系承诺与顾客满意度及经验信任之间存在因果关系,但也会受到其他因素影响,因此即使消费者对品牌产品满意或获得了经验上的信任,也不一定会长期使用或推荐某个品牌的产品。鉴于此,为更好地建立、发展并保持消费者与企业间的长期关系,改善品牌管理方面存在的不足,企业要适时调整营销战略与策略。一要重视消费者转移信任的建立,关注实质的产品质量与服务,关注顾客需求,为顾客解决消费过程中出现的问题,通过建立企业品牌信任,提高顾客满意度;二要培养具备专业知识的业务人员,为消费者提供准确而有价值的产品信息,赢得消费者信任,强化企业与消费者之间的关系,维持企业与顾客之间的长久关系;三要选择有效的途径进行品牌传播,举办吸引消费者参与的活动等,从建立品牌信任开始进行新产品、新品牌的市场开拓。     

The Internationalization Process of Online SMEs in the U.K., U.S. and Australia

ABSTRACT

Starting from a modified version of the Cavusgil and Zou (1994) Cavusgil, S.T. and Zou, S. 1994. Marketing strategy-performance relationship: An investigation of the empirical link in export market ventures. Journal of Marketing, 58(1): 1–21. [Crossref], [Web of Science ®] , [Google Scholar] theoretical framework, in which the level of internationalization of online Small and Medium Enterprises (SMEs) is considered as an aggregated indicator of the export marketing strategy and a measurement of export performance, this paper investigates the influence of a series of internal and external factors on the internationalization of online SMEs. It expands the empirical framework used by Luo et al. (2005) Luo, Y., Zhao, J.H. and Du, J. 2005. The internationalization speed of e-commerce companies: An empirical analysis. International Marketing Review, 22(6): 693–709. [Crossref], [Web of Science ®] , [Google Scholar] in an attempt to explain the internationalization of online SMEs by integrating both organizational and market factors, thus improving the explanatory power of internationalization models, and enhancing their applicability for professionals.     

企业国际化的一般进程及其影响因素:文献综述

企业国际化是一个复杂的,多因素作用的过程。对于企业国际化现象的描摹,国际化进程的表述,国际化行为的解释,以及企业国际化影响因素的归纳等方面均存在颇多不同的视角和差异。企业国际化理论着重关注两个议题:一是企业国际化发展的诱因;二是企业国际化的发展过程。本文就既有文献所涉主要理论及观点提供一初步检视,同时,也对后续研究的展开方向作简要的讨论。     

The Role of Economic-Demographic Factors in U.S. International Restaurant Franchising:

This paper studies the effect of both economic and demographic factors on the international restaurant franchising (IRF). The study utilizes regression analysis of pooled cross-section (6 countries) and time series (10 years)data. It is found that among the economic factors, the market size has a strong positive effect on IRF. On the other hand, the ratio of female workers to the total labor force is positively related to international restaurant franchising. The paper also investigates the relationship between demo-economic factors and IRF for two subsets of interest, developed and developing countries.     

The Effects of Learning on Relationship Value in a Business Network Context

ABSTRACT

In today's intense global competition, a firm's ability to learn from its networks of business relationships is an important source of sustainable competitive advantage. Learning in a network of relationships involves a constellation of resource linkages among business partners tied together by interconnected resources. This has the potential of increasing the relationship value of a firm in terms of knowledge created through interactions among firms in the business network. Prior research has not yet examined the effects of learning in and through relationships in a business network context. Interdependence of firms in business networks gives rise to learning effects of adaptation and coordination that can have implications for relationship value. An empirical study of 215 business relationships from a network of nine high-technology companies in the United Kingdom shows that learning in and through relationships as a result of interactions and resource interdependencies in networks of relationships has a positive effect on a firm's relationship value. Furthermore, an understanding of the network context through interactions among firms facilitates learning and development of the firm's learning capabilities that enhance relationship value.     

Internationalization performance of Chinese multinational companies in the developed markets

This study investigates the relationship between prior cooperation experience with partners from the developed markets and internationalization performance of emerging multinational companies. Based on the knowledge-based view, this study sheds light on the crucial role of knowledge base, organizational learning in the home country, and acquisition possibility of knowledge in the host country. Employing a sample of Chinese international firms, this study demonstrates that international experience accumulated by learning through linkage with partners from the developed markets improves the performance of companies from the emerging market. Organizational learning in the home country and acquisition possibility of knowledge in the host country moderate the effect of international experience. The implications of these findings for theoretical development and future research are discussed.     

The Bologna Process and Internationalization for Higher Education in the U.S.

When U.S. colleges and universities internationalize, there are policy implications branching out of the change process and affecting nearly all higher education areas within the university or college. Government, state, and local entities all have a vested interest in internationalizing in the 21st century because of the growing interconnectedness that the world now shares. Schools of business are usually one the first areas on U.S. college and universities to invest in international programming, whether for outbound study abroad students to Europe or Asia, or receiving international students for a short-term exchange program or degree-seeking opportunities.     

世界范围内的工商关系演变历程及启示

中国目前的工商关系处于十分紧张的阶段。本文通过对世界范围内的工商关系演变阶段的研究 ,发现工商关系演变经历了从批发商主导到制造商主导再到零售商主导的演变过程。这种演变规律及内在机理 ,对我国政府和企业处理目前的工商关系将提供借鉴意义。     

分析女性视角人口老龄化中的家庭关系

依据调查资料分析女性在人口老龄化和家庭小型化过程中对家庭关系的感受和满意度、影响因素,以及她们的作用和需求。     

关系营销中基于承诺与信任的客户回报计划的机制研究

客户回报计划已成为一种重要的关系营销手段,但却没有太多研究着眼于回报计划的运作机制。本文研究了回报计划感知价值与承诺和信任的关系以及感知价值通过承诺与信任对客户忠诚的影响,并建立了回报计划运作机制研究模型,之后通过实验设计获取数据验证了此模型。研究结果为营销研究和客户回报计划实践提供了理论指导。     

Attitudinal Correlates of Brand Commitment

Abstract

Although brand commitment has been a recurrent theme in loyalty research, the construct is not well understood with regard to its formation and its links to other key attitudinal variables. Integrating consumer research and relationship marketing theory, this paper suggests two routes to the development of affective commitment and proposes a model of brand commitment with satisfaction, trust, and brand-person fit as antecedents and exclusive purchase intention as an outcome. The model was tested across three product categories and received substantial empirical support. Implications, limitations and future research directions are discussed.     

Retrospective and prospective learning: Accelerating the internationalization process

This paper contributes theoretical understanding to the learning processes adopted by firms for successful internationalization. Drawing from the internationalization process and organizational learning research, our longitudinal case study examines a firm’s learning processes as it grows internationally. In different phases and in different areas the firm learned at different paces, gradual and steep, and by responding retrospectively to past failings, and prospectively to anticipated challenges. From case data we identify and develop four constructs of internationalization learning: Gradual Retrospective, Steep Retrospective, Gradual Prospective, and Steep Prospective learning. The appropriateness of each depends on the urgency towards addressing challenges, and the firm’s learning capabilities. Firms can develop and steepen retrospective learning capability, enabling rapid identification and response to internationalization problems. Firms can also employ prospective learning to plan the development of knowledge capabilities ahead of future internationalization activity, to accelerate their learning, and increase the speed and effectiveness of internationalization.     

Internationalization in different industrial contexts

The important questions in a firm's internationalization strategy deal with which national markets they should enter and the order in which the chosen markets should be entered. Different theoretical scenarios provide a range of answers to these questions. In this article, it is argued that the appropriateness of the theories depends on the industrial context to which it is applied. The international development of some Swedish firms in mature and high-growth industries is discussed. Whether a theory is appropriate depends on the firms' degree of internationalization and whether the industry is mature or growing. International entrepreneurship literature has been shown to enhance understanding of the early stages of a firms' internationalization in growing industries.