Perceived organizational support as the mediator of the relationships between high-performance work practices and counter-productive work behavior: Evidence from airline industry

In light of Signaling theory, this study investigates the mediating role of perceived organizational support (POS) in the relationship between high-performance work practices (HPWPs) and counterproductive work behavior (CWB). Judgmental sample of flight attendants in Iran was used to asses this relationship. The results of multiple regression analysis indicate that empowerment, reward and promotion as indicators of HPWPs are negatively related to CWB. Further, the results support the mediating role of POS in this relationship. Specifically, results indicate that POS acts as the partial mediator in the relationships between empowerment, reward and CWB. Moreover, results support full mediating role of POS in the relationships between promotion and CWB. This study advances our understanding of organizational level antecedents of CWB and mediating role of POS as the social mechanism through which HPWPs predict employees’ behavioral outcomes.     

The impact of airline internal branding on work outcomes using job satisfaction as a mediator

Within the context of the airline industry, this study offers an integrated approach measuring the effects of internal brand communication, brand-centered training, transformational leadership, brand ideology, and internal brand communities on job satisfaction and work outcomes. It further explores the role of job satisfaction as a mediator between internal branding and work outcomes. Following an analysis of 485 responses, we find that leadership, ideology, and communities positively influence job satisfaction, which in turn affects intention-to-stay, team performance, and brand commitment. Job satisfaction is also found to mediate the relationships between internal branding (i.e., transformational leadership, brand ideology, and internal brand communities) and work outcomes. These findings highlight that appropriate branding strategies can enhance airline development through employee satisfaction.     

Role stress,burnout and their effects on frontline hotel employees' job performance: evidence from Northern Cyprus

Based on data obtained from frontline hotel employees in Northern Cyprus, this study investigated the effects of role stress and burnout on job performance. It was found that role ambiguity decreased job performance while role conflict enhanced job performance. The results indicated that diminished personal accomplishment exerted a significant negative influence on job performance whereas the rest of the burnout dimensions did not. The results further showed that both role conflict and ambiguity exacerbated emotional exhaustion and depersonalisation. Role ambiguity was found to have a significant positive relationship with diminished personal accomplishment whereas role conflict was not. Copyright © 2007 John Wiley & Sons, Ltd.     

Application of structural equation modelling for estimating airline performance

Structural equation modelling (SEM) is an estimation method that can handle a large number of exogenous and endogenous factors as well as unobserved (latent) variables that are specified as linear combinations of observed (measurement) factors. This paper presents a SEM procedure with latent variables for estimating the financial and non-financial performance in airline companies. The model includes independent, mediator and dependent latent variables. The sample for this research comprises 214 airline companies. The results indicate that the model is capable of estimating performance with respect to the economic situation and it has also been determined that two types of constructs affect performance. One type is the economic situation acting as an initial construct and the other is the internal operation acting as the mediator in the research model.     

The effect of job stress on the quality of life of commercial pilots: Testing the mediating effects of mindfulness and job satisfaction

The commercial pilots responsible for aircraft and passenger safety are exposed to various environmental job stresses. This study investigates the relationship between job stress and the quality of life of commercial pilots, and examines the mediating effects of mindfulness and job satisfaction in the relationship between job stress and quality of life. The results show that the job stress aced by commercial pilots has a negative impact on quality of life, and that mindfulness and job satisfaction partially mediates this stress. However, despite the mediating effects of mindfulness and job satisfaction, there is a need for a way to reduce job stress more directly. These results indicate the need for various strategies, including direct and indirect methods, to reduce job stress among commercial pilots, as this is directly related to safety.     

Outcomes of job crafting among flight attendants

Underpinned by Job Demands-Resources theory, our study proposes and tests a conceptual model that examines the outcomes of job crafting among flight attendants. Specifically, our study links job crafting, as manifested by increasing structural job resources, increasing social job resources, and increasing challenging job demands, to quitting intentions and service recovery performance through work engagement. Our study used a time-lagged design and multiple sources of data. The results from structural equation modeling reveal that job crafting fosters flight attendants' work engagement and service recovery performance. As hypothesized, work engagement alleviates quitting intentions. Consistent with our prediction, work engagement mediates the influence of job crafting on quitting intentions. Contrary to what has been hypothesized, the empirical data do not lend any support to the mediating role of work engagement in the relationship between job crafting and service recovery performance.     

The effects of perceived crowding,emotional dissonance,and emotional exhaustion on critical job outcomes: A study of ground staff in the airline industry

Using Conservation of Resources (COR) theory and Stressor–Strain–Outcome (SSO) model as the theoretical underpinnings, this study proposes and tests a research model that examines emotional exhaustion as a mediator of the impact of emotional dissonance on service recovery performance, turnover intentions, and absenteeism. The model also investigates the mediating role of emotional dissonance in the relationship between perceived crowding and emotional exhaustion. Data obtained from ground staff in the low cost airline industry in Turkey were used to gauge these relationships. The results from structural equation modeling suggest that passenger crowding as perceived by ground staff results in emotional dissonance that in turn heightens emotional exhaustion. The results further suggest that emotional exhaustion fully mediates the effect of emotional dissonance on turnover intentions and absenteeism. Interestingly, the results suggest that the impact of emotional dissonance on service recovery performance, mediated by emotional exhaustion, is positive. Theoretical and management implications based on the aforesaid findings are discussed in the paper.     

A GIS-based spatial statistical approach to modeling job accessibility by transportation mode: case study of Columbus,Ohio

Improving job accessibility based on transport connectivity helps to address equity issues. Spatial autocorrelation (SA) is also a focus of interest in transportation planning, but has been neglected in analyzing job accessibility in metropolitan areas. In this study, GIS-based job accessibilities by walking, transit, and car are computed for the metropolitan area of Columbus, Ohio, and three transport-based spatial autoregressive (SAR) models are estimated to account for the SA of job accessibility among neighboring block groups, while controlling for built-environment and socioeconomic factors. SA intensities and extents are compared in order to better understand local spatial clusters of job accessibility across the region. Direct and indirect spillover effects due to an investment change in transportation facilities are estimated and provide important transportation planning information. The results also show that walking-accessed jobs are primarily related to physical settings (e.g., land uses) at the local level. Locations with a higher share of zero-vehicle housing units have better job accessibility by transit. There is a spatial mismatch between Asian population clusters and transit-accessed jobs, possibly because of the car-oriented residential clusters around Honda of America Manufacturing in suburban areas. More importantly, locations with a higher share of single-parent households are at a disadvantage in overall job accessibility. Due to its complex transportation needs, a society friendly to single parents should spatially integrate accessible jobs with other needed activities via land-use and transportation planning. Alternatively, car-ownership programs and non-spatial social supports also might be effective to help secure job opportunities and perform daily life activities.     

Modeling job accessibility using online map data: An extended two-step floating catchment area method with multiple travel modes

Current quantitative measures of job accessibility rarely consider the interaction between job opportunities and labor force, and the effects of dynamic travel mode choice. Drawing upon multiple open-source datasets, we develop a job accessibility index by extending the two-step floating catchment area method (2SFCA). The job accessibility indices are calculated for different commuting scenarios concerning distance, time, and travel modes. The results suggest that job accessibility is very sensitive to travel modes, and using a single travel mode would contribute to a biased job accessibility index. The job accessibility indices with combined travel modes are more geographically balanced than using a single travel mode. Furthermore, the new index is employed to examine the spatial pattern of job accessibility and explore the relationship between job accessibility, housing, and population in the Pudong district, Shanghai. The new job accessibility indices manifest the impacts of ring roads on the spatial distribution of job accessibility. A comparative analysis shows that the floating population has poor driving-based job accessibility but can access job opportunities using public transit. Also, poor job accessibility leads to low rent prices but has little impact on medium-high rent. Both transit-based and drive-based job accessibility indices are positively related to housing prices. Our study highlights the importance of considering dynamic travel mode choice in job accessibility research. The research outcomes also contribute to the literature on spatial mismatch by revealing the unique relationship between job accessibility, housing, and population in urban China.     

Job Embeddedness as a Moderator of the Impact of Organisational Justice on Turnover Intentions: a Study in Iran

The purpose of this study was to examine job embeddedness as a moderator of the effects of distributive, procedural and interactional justice on turnover intentions. This study also investigated the relationship between the aforementioned justice dimensions and turnover intentions. Data were gathered from a sample of full‐time frontline hotel employees with a time lag of 2 weeks in Iran. The results demonstrated that the negative effects of distributive, procedural and interactional justice on turnover intentions were stronger among frontline employees with high levels of job embeddedness. The results further revealed that these justice dimensions had negative relationships with turnover intentions. Copyright © 2012 John Wiley & Sons, Ltd.     

Antecedents and outcomes of flight attendants’ job satisfaction

This paper develops and tests a comprehensive model for job satisfaction amongst flight attendants with antecedents and outcomes that are germane in the context of airlines. The antecedents are: jetlag, role overload, emotional exhaustion, personal accomplishment, and depersonalization, and the outcomes are; job performance and service recovery performance. A framework was tested using structural equation modelling. A survey was conducted of flight attendants working in Malaysia found exhaustion and personal accomplishment have a direct effect on job satisfaction; emotional exhaustion and personal accomplishment affect the level of depersonalization; and role overload has a positive relationship.     

Work unit incivility, job satisfaction, and total quality management among transportation employees

Survey results from 1381 employees working in a state department of transportation tested the idea that uncivil work environments bear undesirable consequences for job satisfaction and diminish the effectiveness of quality management practices. Results demonstrated that incivility does not have to be personally experienced to have deleterious effects, merely witnessed. Perceived workplace incivility was found to adversely affect job satisfaction and the effectiveness of quality programs aimed at teamwork, customer focus and continuous improvement, even after controlling for race, gender and prior experience of harassment. Managers are advised to broaden their consideration of incivility to include its effects on observers.     

An empirical investigation of psychological capital among flight attendants

Our paper develops and tests a research model that examines whether psychological capital (PsyCap) mediates the relationship between servant leadership and work engagement (WE) and whether WE mediates the effect of PsyCap on service recovery performance and life satisfaction. Data were collected from flight attendants with a two-week time lag in three waves and their pursers in the private airline companies in Iran. The results suggest that servant leadership influences WE indirectly only through PsyCap. The results also suggest that WE is a partial mediator between PsyCap and the aforesaid attitudinal and behavioral outcomes. Our study discusses theoretical implications and provides recommendations for managers in the airline industry.     

Service climate, professional commitment and job performance of flight attendants in Taiwan

This study of airline managers and flight attendants uses survey information to look at relationships between service climate, professional commitment and job performance. It finds that service climate positively influences professional commitment, influences job performance while professional commitment positively influences job performance and smoothes the relationship between service climate and job performance.     

Balancing time: Using a new accessibility measure in Rio de Janeiro

One of the most common applications of accessibility is in evaluating inequality in access to jobs. A vital factor to be incorporated by accessibility indicators when analyzing job accessibility is the competition for job positions by job seekers; otherwise, the results may be inaccurate or misleading. Despite efforts by researchers to develop accessibility measures that capture job competition, they fail to ensure that these measures are practical and easily interpretable and communicable, which in turn makes planners and policymakers continue to opt for more straightforward measures. In this paper we aim to fill this gap by providing a simple accessibility measure that accounts for competition effects, while remaining practical, intuitive, and highly communicable. The proposed indicator – Balancing Time – is applied to assess the inequality in job accessibility in 160 neighborhoods within the city of Rio de Janeiro, and the results are compared with the most popular indicator used in practice, the cumulative opportunities. The findings suggest that Balancing Time overcomes some of the limitations of cumulative opportunities and that it is a useful tool for planners, particularly in the cities with job opportunities concentrated in central areas. Given its simplicity, Balancing Time is especially relevant in the context of the Global South, where most transport agencies face data limitations and have low skilled technical staff.     

An uncertainty-aware AGV assignment algorithm for automated container terminals

This paper studies job assignments for automated guided in container terminal settings under various conditions of uncertainty. An introduction to their operation is provided, along with a flexible dispatching algorithm, suitable for real-time control of AGVs. Using these concepts a new AGV dispatching approach is developed, capable of operating under uncertain conditions within a detailed container terminal model. Several performance indicators are presented, focused on generic features of vehicle operations as well the assessment of uncertainty levels inside the terminal. From the results of the simulation experiments, it is found that the proposed technique outperforms well known heuristics and alternative algorithms.     

Job satisfaction,organizational commitment,and flight attendants’ turnover intentions: A note

This study looks at the effects of job satisfaction, organizational commitment, and individual factors on flight attendants’ turnover intentions. It makes use of samples of the attendants from a Taiwanese airline company. From the results of a logistic regression analysis, two aspects of organizational commitment (i.e. normative commitment and continuance commitment) as well as job-itself satisfaction were found significantly negative impact on flight attendants’ turnover intentions. In addition, wage and martial status were found to be significant predictors of turnover intentions.     

Measuring and visualizing place-based space-time job accessibility

Place-based accessibility measures, such as the gravity-based model, are widely applied to study the spatial accessibility of workers to job opportunities in cities. However, gravity-based measures often suffer from three main limitations: (1) they are sensitive to the spatial configuration and scale of the units of analysis, which are not specifically designed for capturing job accessibility patterns and are often too coarse; (2) they omit the temporal dynamics of job opportunities and workers in the calculation, instead assuming that they remain stable over time; and (3) they do not lend themselves to dynamic geovisualization techniques. In this paper, a new methodological framework for measuring and visualizing place-based job accessibility in space and time is presented that overcomes these three limitations. First, discretization and dasymetric mapping approaches are used to disaggregate counts of jobs and workers over specific time intervals to a fine-scale grid. Second, Shen's (1998) gravity-based accessibility measure is modified to account for temporal fluctuations in the spatial distributions of the supply of jobs and the demand of workers and is used to estimate hourly job accessibility at each cell. Third, a four-dimensional volumetric rendering approach is employed to integrate the hourly job access estimates into a space-time cube environment, which enables the users to interactively visualize the space-time job accessibility patterns. The integrated framework is demonstrated in the context of a case study of the Tampa Bay region of Florida. The findings demonstrate the value of the proposed methodology in job accessibility analysis and the policy-making process.     

Beyond the Work‐to‐Leisure Conflict: A High Road through Social Support for Tourism Employees

The purpose of this study was to test the direct and moderating effects of job strain variables on the Job Demand–Control–Support model. A total of 422 tourism employees completed a questionnaire. Hierarchical and moderated regression models were employed to test the proposed relationships between job strain variables and work‐to‐leisure conflict. Results indicated that job demands had a positive relationship with work‐to‐leisure conflict, whereas the schedule flexibility and the time‐off flexibility were negatively related to work‐to‐leisure conflict. Results also found that supervisor support could moderate the influence of tourism employees' job demands on work‐to‐leisure conflict. Implications of stress management and job design for human resource department are discussed. Copyright © 2013 John Wiley & Sons, Ltd.     

Exploring the Moderating Effects of Value Offerings Between Market Orientation and Performance in Tourism Industry

Market orientation as a business strategy has recently been adopted in the travel and tourism industry, as well as other industries, to enhance performance. Value offerings have also emerged as a new research interest within the strategic marketing domain. Based on the theory of strategy–environment fit, this study investigates the relationship between market orientation (i.e. customer and competitor orientations) and performance, and the moderating role of value offerings (i.e. service emphasis and price emphasis), using a sample of 132 Taiwanese travel agencies. The research results obtained from hierarchical regression analyses indicate that only both customer and competitor orientations, but not value offerings, have positive and direct effects on performance. However, the results show that one dimension of value offerings, i.e. service emphasis, has a moderating role in the market orientation‐performance relationship. The managerial implications of these results are also discussed. Copyright © 2012 John Wiley & Sons, Ltd.