Effects of fear appeal format and consumer personality on ad processing and persuasion: A preliminary analysis

This paper investigates how communication format and consumer personality impact processing and persuasion within a fear appeal context. By altering the sequence of threats and recommendations contained within a fear appeal, two format conditions were created: a balanced format (a repeating sequence of a single threat followed by a single recommendation) and a traditional format (multiple threats followed by multiple recommendations). Using the repression-sensitization scale, subjects were classified as either sensitizers (those who cope by extensive thought) or repressors (those who cope by avoidance or denial). Under a balanced format condition, sensitizers produced more support arguments and fewer counterarguments and reported greater behavioral intentions to comply with message recommendations.     

Ups and Downs: Emotional Dynamics in Negotiations and Their Effects on (In)Equity

Organizational scholars now acknowledge the relevance of emotions in virtually every aspect of organizational life, including negotiations and conflict resolution. Integrating negotiation phase model theory with social functional models of emotion, we test hypotheses about the development of emotions in negotiations and their effects on the degree of economic (in)equity of the counterpart’s subsequent offer during the actual negotiation process. By comparing stalemate dyads with efficient settlement dyads, the study identifies emotional dynamics that characterize successful as opposed to unsuccessful negotiations. Results show that observed differences are primarily the result of impasse dyads spiraling into a negative emotional climate rather than efficient settlement dyads having overall higher levels of positive emotions or increasing them throughout the negotiation process. As predicted by social functional models, the study further confirms that emotions are not only a reaction to the economic (un)fairness of a proposed offer, but their display also influences the payoff (in)equity of the counterpart’s subsequent offer. Whether a specific emotional expression increases or decreases the economic fairness of the counterpart’s subsequent offer, however, differs across negotiation phases and between dyads that reached an agreement or not. Furthermore, the results show distinct differences between emotions that address individual goal realization in negotiations and emotions that focus on the relational, interpersonal aspect of negotiations, both with regard to their development as well as their function. Taken together, the results shed light on the mechanisms leading to the emergence of conflict spirals.     

A method for examining learning in negotiation

The impact of feedback on interpersonal learning in negotiation was examined. An interactive computer program was developed to isolate the effect of individual judgment on performance. Subjects negotiated three times with a computerized opponent whom they were led to believe was another subject. Some subjects received a complete diagnosis of their opponents' interests following each negotiation (full feedback); others only learned about their opponents' payoffs (outcome feedback); some did not receive any information about the opponent (control). The prediction was that subjects who received a complete diagnosis would make more accurate judgments about their opponents' interests and reach more integrative agreements in subsequent negotiation situations. The results provided weak support for the model. Two indices of performance were studied: negotiators' ability to recognize compatible issues and logrolling, or the ability to make mutually beneficial tradeoffs among issues. The pattern of findings was dramatically different for the two performance measures: Whereas logrolling improved as negotiators gained experience, recognition of compatible issues worsened over trials. The degradation of performance for compatible issues was curbed for negotiators who were provided with full feedback. The feedback did not affect logrolling performance.The research reported in this article was supported by a grant from the National Science Foundation #SES89211926.     

Good Grief! Anxiety Sours the Economic Benefits of First Offers

Two studies tested whether making first offers influences negotiators’ feelings of anxiety and their sense of satisfaction. The results of Study 1 show that the strategy of making the first offer led to decreased levels of satisfaction with the negotiation process and outcomes. This effect was mediated by perceived feelings of anxiety. Study 2 discerned that anxiety about making the first offer derived from self-perception concerns, represented as anxiety about being taken advantage of by the opposing party. In both studies, anxiety led negotiators who made the first offer to be relatively less satisfied with the negotiation, than negotiators who did not make the first offer, despite the increased economic gains associated with making the first offer.     

Self-Employment and Job Satisfaction: Investigating the Role of Self-Efficacy, Depression, and Seniority

Are self‐employed workers more satisfied with their jobs compared to wage and salary workers? Using The National Survey of Families and Households: Wave I, 1987–1988, and Wave II 1992–1994 several expectations are evaluated in this article. First, self‐employed persons should enjoy higher job satisfaction than others. Second, a portion of the association between job satisfaction and self‐employment should be explained by higher levels of self‐efficacy and by lower levels of depression among the self‐employed compared to others. Third, self‐employment veterans are a select group and should be different systematically from self‐employment newcomers with respect to reported job satisfaction. Findings offer support for the first and second arguments above but not the third. Post‐hoc analysis suggests that among the newly self‐employed, the association between job satisfaction and self‐employment depends on both the quantity and quality of time invested in the business. Implications of these findings and directions for further research are discussed.     

Conducting Dyadic Multiple Issue Negotiation Experiments: Methodological Recommendations

We take a critical, yet constructive look at the literature that focuses on multiple issue negotiation experiments. Our purpose is to offer suggestions for improvement when conducting such experiments. We focus on experiments, which are conducted using an externally imposed value point structure for the negotiators across issues together with background context information. Negotiator performance in such experiments is generally poor in the sense that Pareto inferior settlements are typically generated. A possible explanation is that negotiators sometimes follow the externally imposed value points and sometimes their own values pertaining to the context. Hence we conclude that it would be better if multiple issue negotiation experiments would not be based on an apriori given value point structure - unless we have compelling reasons for it - particularly if no agents are used. The common argument against doing this is that we cannot then identify Pareto optimal or Pareto preferred settlements for the subjects. Recent research integrating the fields of Multiple Criteria Decision Making (MCDM) together with negotiation analysis, however, provides a possible solution to this problem. An experiment conducted by the authors is used to illustrate our methodological recommendations.     

Strategies and language trends in learning success and failure of negotiation

In negotiation by electronic means, language is an important deal-making tool which helps realize negotiation strategies. Negotiators may use language to request information, exchange offers, persuade, threaten, as well as reach a compromise or find prospective partners. All this is recorded in texts exchanged by negotiators. We explore the language signals of strategies—argumentation, persuasion, negation, proposition. Leech and Svartvik’s approach to language in communication gives our study the necessary systematic background. It combines pragmatics, the communicative grammar and the meaning of English verbs. Language signals become features in the task of classifying those texts. We employ Statistical Natural Language Processing and Machine Learning techniques to find general trends that negotiation texts exhibit. Our hypothesis is that language signals help predict negotiation outcomes. We run experiments on the Inspire data. The electronic negotiation support system Inspire was gathering data for several years. The data include text messages which negotiators may exchange while trading offers. We conduct a series of Machine Learning experiments to predict the negotiation outcome from the texts associated with first halves of negotiations. We compare the results with the classification of complete negotiations. We conclude the paper with an analysis of the results and a list of suggestions for future work.     

上海自贸试验区负面清单制定与中美BIT 谈判 联动性研究

转变政府职能、推动管理模式创新和探索扩大开放新途径是上海自贸试验区建设的核心任务,而对于外商投资采取负面清单模式管理是其中最大的挑战。当前中美正在紧锣密鼓进行的双边投资保护协定谈判的最大难点同样是负面清单的谈判。作为为国家对外开放探索新途径的试验区,上海自贸试验区负面清单的制定必然要与中美BIT谈判中涉及到的负面清单谈判进行联动,本文将对两者之间联动的必要性、负面清单模式的形成过程、核心内涵以及如何实现上海自贸试验区与中美BIT的联动等问题进行分析。     

When hedonic products help regulate my mood

This paper analyzes how affect mechanisms work when consumers form their attitude toward and intention to purchase a hedonic product. The first of two studies shows that when products have the potential to improve moods, affect regulation dominates affective evaluation in forming purchase intentions. In other words, the need to repair one??s mood overrides mood-congruent reviews. However, the affect regulation mechanism is not very stable, and study two shows that introducing a competing source of information, such as product reviews, overwhelms the effect. Results show that when consumers are in a bad mood, product reviews significantly influence their attitude and purchase intention regarding a hedonic product. However, this effect is not significant for consumers in a positive mood because they generate both arguments and counterarguments that compensate for the information received from a third party.     

Batten down the anchors: Responding to another negotiator’s first offer

Drawing from a wealth of negotiation research, my previous installment of Negotiating Life advised negotiators to make the first offer if they can. But sometimes they can’t. Sometimes, despite a negotiator’s best efforts, the other side moves first. In this article, I provide a framework for responding to another negotiator’s first offer, suggesting that the appropriate response varies markedly depending on the quality of the offer. This provides a more comprehensive strategy for making and managing early offers in a negotiation.     

An Economic Analysis on Overbilling Incentives and Auditing Programs

An institutional auditing program typically consists of the following steps: a sample audit, the decision to move to the full audit, a settlement offer, and the full audit. Statistical sampling techniques are often used to estimate the overbilling percentage and amount. This paper discusses the optimal settlement offer, the net recovery through auditing, the condition for the auditors to move to the full audit, and how an auditing program can be truly cost-effective. This paper provides an evaluation for the statistical sampling techniques to an auditing program. The economic incentives of a contractor to overbill are also identified. Finally, it presents the key metrics and the managerial implications for auditing managers to design or enhance their auditing programs.     

A prototype NSS based on problem structure and suggestions toward more comprehensive negogiation support

Seeking an effective approach to supporting negotiation through the use of computer technology, we have constructed a prototype negotiation support system based on the concept of problem structure. Problem structure refers to the characteristics of the feasible settlement space and efficient frontiers as defined by the joint utility distribution of negotiators' utilities. Problem structure is recognized as playing a major role in negotiation processes and outcomes. The cognitive complexity and inherent uncertainty of typical negotiations make it difficult for negotiators to effectively visualize and “navigate” the settlement space defined by the problem structure. As a result, negotiators often resort to suboptimizing heuristics which produce inefficient and/or unsatisfying outcomes. It follows that a promising approach to negotiation support is to exploit the computational speed and graphics capabilities of computer technology to make problem structure and its implications more accessible. Thus, our prototype is designed to allow negotiators to hypothesize problem structure and to explore and manipulate the resulting settlement space quickly and easily. Preliminary experimentation has demonstrated the value of this approach and has suggested areas for extended, comprehensive support. A negotiation process formalism, Cognitive Action Theory, neural network technology, and computer simulation are well-suited to providing more comprehensive support, and we suggest an architecture for delivery through NSS.     

论出口押汇及其法律性质

出口押汇是我国对外贸易中的一种重要货款结算方式,目前实务界对出口押汇的法律性质存在不同看法,甚至存在着模糊认识。本文认为,无论从国际惯例还是从国内相关法律的角度分析,出口押汇都应为一种票据转让关系或权利买卖关系,而且是一种附有较大程度清偿保证的票据转让关系。将出口押汇叙作质押关系或借款关系,不仅不符合有关信用证结算方面的国际通行惯例,也背离了我国《担保法》及《合同法》的相关规定,而且还因法律关系的混乱、操作程序的不规范较易引起有关当事人的纠纷,并使银行处于较为被动的局面。     

Computer-Assisted Negotiations of Water Resources Conflicts

This paper describes the algorithms within and results obtained using an interactive computer program developed to assist those involved in negotiating agreements among parties having conflicting objectives. This Interactive Computer-Assisted Negotiation Support system (ICANS) can be used during the negotiation process by opposing parties or by a professional mediator. On the basis of information provided to the program, in confidence, by each party, it can help all parties identify feasible alternatives, if any exist, that should be preferred to each party's proposal. If such alternatives do not exist, the program can help parties develop counter proposals. Through a series of iterations in which each party's input data, assumptions, and preferences may change, ICANS can aid each party in their search for a mutually acceptable and preferred agreement. This paper describes the algorithms used for analyzing preferences and for generating alternative feasible agreements. Also presented a re the results of some limited experiments involving water resource system development and use conflicts that illustrate the potential of programs such as ICANS.     

Mood and persuasion: Evidence for the differential influence of positive and negative states

This article investigated how moods influence reactions to a persuasive communication. Subjects read a magazine article designed to induce a positive, neutral, or negative state, then read and evaluated a communication for which argument quality varied. As in previous research (Worth & Mackie, 1987), argument quality failed to differentially influence attitudes for positive subjects. In contrast, attitudes were more favorable following stronger arguments for neutral and negative subjects. These findings suggest that systematic processing is reduced by positive, but not by negative moods. Discussion focuses on the processes underlying observed relationships, and on selective processing of communications as a means of mood management.     

日本与WTO争端解决机制

在GATT时代,日本在争端解决机制中比较被动,败诉相对较多。到了WTO时代,日本开始积极参与WTO争端解决机制,积极运用这一机制维护日本的国际贸易利益,并取得了较大的成功,出现了胜多败少的局面。日本这一变化的内在动力来自日本以入世为契机成功实现了贸易政策从以往的保护主义向自由贸易转换,可以在WTO争端解决机制舞台上以自由贸易的形象示人,并为此进行了WTO争端解决机构上诉机构大法官的人事布局,一直保持了日本人的上诉机构大法官的席位。日本的这一成果可以为我国所借鉴。     

Integrating Time-Preferences into E-Negotiation Systems: A Model,Elicitation Approach and Experimental Implications

Researchers have advocated that the acquisition of user preferences is important to the successful adoption of electronic negotiation systems. In this paper, we focus on one such preference, namely time preference, wherein the price of a good/service varies according to the delivery/consumption time. Time preference is a behavioral aspect that varies across buyers. We discuss how different types of preferences can be elicited, represented and integrated with electronic negotiations. We discuss three experiments to study the effect of time preferences on negotiation. The first is a preference elicitation experiment involving 36 subjects. The next two are agent-to-agent negotiation experiments, one based on the individual preferences obtained earlier and the other based on an expanded dataset on both individual preferences as well as negotiation parameters. The agent-based experiment compares outcomes and efficiencies between the standard exponential discounting model and two behavioral models of time preference. Our results bring out the preferences of subjects, as well as the extent to which negotiation is affected and enhanced by the incorporation of time-preferences.     

Customer complaint situations: An equity theory perspective

The purpose of the study was to determine the effects of equity and outcomes in customer complaint situations. The study utilized a 2 × 2 within-subjects design with equity (inequity, equity) and outcomes (low, high) as the independent variables. The dependent variables were perceived equity, behavioral intentions, resentment, and guilt. Subjects were 128 students from a large western university. It was hypothesized that high outcome situations would be perceived as more equitable than low outcome situations, regardless of equity condition; high outcome situations would yield more favorable behavioral intentions, regardless of equity condition; subjects would perceive more resentment in inequitable, low outcome situations; subjects would perceive more guilt in inequitable, high outcome situations. Hypotheses 1, 2, and 3 were supported. Hypothesis 4 was not supported. Implications for customer complaint handling practices were discussed. © 1995 John Wiley & Sons, Inc.     

To Match or Not to Match? Reactions to Turning Points in Negotiation

This study examines the impacts of process frames and salience of a turning point on negotiators’ responses to a departure during the negotiation process. Results show that individuals negotiating within an integrative-cooperative (as opposed to a distributive-competitive frame) are more likely to interpret the departure as a turning point and match the other’s offer. Similarly, results show that making the departure salient by clearly articulating the intent, content, and function of the turning point offer increases negotiators’ propensity to embrace the mutually beneficial turning point offer. The findings are discussed in light of negotiators’ awareness of events during the negotiation process, their (mis)matching of favorable offers, and relational order theory.     

Comparing the Israel–Palestinian Dispute to Australian Family Mediation

‘For decades the Israel–Palestinian conflict has been characterized as intractable, inextricable, and the root cause of suffering and misery for many of the people who live in the Middle East region’. Whilst it would be unwise to expect that the solution to this problem can be provided by negotiation support systems, we believe such systems can provide useful advice and allow disputants to more adequately understand their goals and support them to perform the trade-offs necessary to arrive at acceptable solutions. Given our research on interested based negotiation support systems to provide family mediation advice, we pose the question about the ability of such systems to provide useful advice about the Israel–Palestinian dispute. We examine the differences between family mediation and international conflict resolution and reflect upon whether results from the former can provide useful advice in the latter. After identifying the issues in dispute and each of the disputant’s goals, the data is fed into the Asset Divider system. The system allows users to engage in testing the potential outcome of their dispute given their beliefs and goals. The system hence outlines to users the consequences of insisting upon their stances. The outcome proposed by the system given trial data, is similar to the successful Camp David accords between Israel and Egypt, where Israel gave up territory for recognition and security.