A clear path towards sustainable mass tourism? Rejoinder to the paper ‘Organic,incremental and induced paths to sustainable mass tourism convergence’ by David B. Weaver

The paper forms a rejoinder to the paper by David Weaver (‘Organic, incremental and induced paths to sustainable mass tourism convergence’). It fully agrees with David Weaver that a sustainable development of tourism should focus on sustainable mass tourism development and not, as is currently the case, so much on niche products labelled ‘sustainable’. However, it critiques Weaver's operationalization of sustainability, his assumption that sustainable mass tourism (SMT) will be the ‘emergent norm’ due to external factors, and his destination development theory showing different paths that, however, all end in SMT. Finally it is shown that the path development idea might be at odds with systems thinking.     

当“灰犀牛”遇到“黑天鹅”——网民对邮轮旅游负面事件的风险感知变化

邮轮旅游因其内在脆弱属性,一直受到各类负面事件的影响。2020年初“钻石公主号”邮轮的新冠疫情跨境蔓延引起全球网络关注,极大地影响了公众对邮轮旅游的风险感知及消费决策。本文以知乎网站评论为数据来源,将疫情发生和全球邮轮停运为时间节点,把邮轮负面事件划分为3个阶段,运用词频分析、语义网络分析、情感分析结合空间分析等方法,探究中国网民的风险感知变化。研究发现: “灰犀牛阶段”,邮轮正常运营,网民风险感知聚焦于自然灾害和救援开展;新冠疫情初发时的“灰犀牛遇到黑天鹅阶段”,邮轮逐渐停航,网民风险感知聚焦于邮轮公共卫生安全;疫情全面爆发后的“黑天鹅阶段”,邮轮全面停航,网民风险感知包括自然灾害、火灾、疫情等多个方面,感知内容趋向分散。同时,网民的风险感知空间分布存在差异,沿海地区网民对邮轮负面事件多以正面和微弱负面情绪为主;但内陆地区网民因对邮轮旅游了解程度相对较低,其感知负面居多。当前,新冠疫情仍在全球蔓延,研究内容可为邮轮旅游的疫后市场恢复和可持续发展提供参考。     

从民宿到“名宿”——网红民宿红在哪?

“网红民宿”是近年来旅游住宿业在社会生活网络化趋势中诞生的新现象,“名宿”的网红气质有哪些构成要素,其如何影响游客的购买意愿是本文的研究内容。首先基于网络社区“小红书”上关键意见领袖有关网红民宿的笔记,采用扎根理论的研究方法探索民宿构成网红气质的要素,其次是开展了问卷调查,以收集的556份问卷调查数据来验证这些要素对网络口碑和游客购买意愿的影响。研究发现：（1）民宿配置、风格设计、周边环境、直观印象、心理感受和出游形式是民宿构成网红气质的要素;（2）民宿网红气质要素积极影响游客对民宿的购买意愿;（3）“网络口碑”在民宿网红气质要素积极影响游客购买意愿中起完全中介或部分中介作用。研究结果丰富了民宿领域的网络口碑研究相关理论和实践。     

“互联网+”生态旅游产品价值实现机制研究——以南山国家公园线路为例

在大力探索生态产品价值实现背景下,生态旅游作为公共产品,为推动生态产品价值实现和中国特色生态文明建设新模式的形成提供有力支撑。本研究选取南山国家公园线路为案例,以S-O-R理论为基础,构建生态旅游产品购买意愿模型,探究生态旅游产品在微信朋友圈购买意愿的内在机制。研究发现：（1）生态旅游产品在微信朋友圈的购买意愿存在“营销媒体特征—感知功利价值—购买意愿”和“社交媒体特征—感知享乐价值—购买意愿”两种形成机制;（2）生态旅游产品在微信朋友圈的购买意愿同时受到功利性因素和享乐性因素的影响,但功利性因素的影响占主导作用;（3）生态旅游产品的价格和产品图片的美观性对感知功利价值的影响较强;（4）微信朋友圈的社交存在感和微信好友的能力对感知享乐价值的影响较强;（5）不同人口学特征下,被调查者的购买意愿有显著差异。建议开展组合式营销、改善营销信息的内容和质量、保持高度的用户粘性、重视“专业形象”打造、针对主要客源市场“有的放矢”营销等实践,以促进南山国家公园生态旅游产品的价值实现。     

龙虎山看风俗表演——入赘·升棺

无蚊村里同行"入赘" 我们坐着竹筏顺流而下,中途到这一个景点,名日龙虎山许家村,全村只有40多户人家,200余人口,相传是东晋道士许逊真君的后裔.     

暗夜星空旅游研究进展——基于2001—2021年英文文献的综述

近几年中国星空旅游市场快速崛起,然而国内学术界对这一旅游新业态的研究明显不足。本文采用传统的文献分析方法,对国际暗夜星空旅游的发展脉络与研究进展进行了系统梳理。研究发现：（1）在全球暗夜保护运动的推动下,星空的旅游价值得到发掘,暗夜星空体验项目在西方国家已趋于成熟;（2）国际暗夜星空旅游的实证研究于2011年起步,文献数量持续上升,质性研究与量化研究同步发展,但研究主要集中在欧洲和北美等发达国家和地区;（3）通过分析与对比天文旅游,本文界定了暗夜星空旅游的概念并探讨了暗夜星空旅游的主要特征;（4）国际暗夜星空旅游研究主要集中在光污染测量与暗夜星空旅游发展、暗夜星空旅游发展效益、暗夜星空旅游体验及其影响、暗夜星空目的地的旅游发展4个方面。对于正处在萌芽成长期的中国星空旅游而言,国际研究成果为此旅游新业态的发展与管理提供了一定的理论基础,同时也促进国内学者结合本土暗夜星空旅游市场展开具体的实证研究,逐渐建立暗夜星空旅游研究的中西对话。     

“He just didn’t seem to understand the banter”: Bullying or simply establishing social cohesion?

Within the professional kitchen bullying is reported as widespread, aggressive and related to a significant retention problem. This research explores negative behaviour in professional kitchens and its impact on organisational commitment. A mixed methods approach is used employing a survey among chefs followed by semi-structured interviews. An exploratory factor analysis examines the underlying constructs of bullying and job satisfaction and data are analysed through Partial Least Squares. Our research highlights that bullying behaviour is experienced most by younger, more junior chefs. However verbal bullying, the form most strongly reported, has no effect on either satisfaction or commitment. Emergent themes of communication and inclusion illustrate bullying behaviour to be a cohesive aspect of kitchen culture. Our findings suggest behavioural impacts, rather than bullying characteristics, must be considered within their context in order to establish whether or not they are actually damaging to an industry.     

Customers’ perceptions of service quality: Do servers’ age stereotypes matter?

This study aims to explore whether various service quality conditions and age stereotypes would affect perceptions of service quality in customers of fine dining restaurants in Taiwan. This research also identifies the moderating effect of servers’ age stereotype, age in-group bias, and respondents’ age on perceived service quality. A total of 406 subjects participated in the study with 2 (scenarios of service quality: favorable vs. unfavorable) × 2 (ages of server: young vs. middle-aged) between-subjects factorial design. The results showed that the respondents’ perceived service quality of server with young appearance was better than the counterpart with middle-aged appearance on tangibles and reliability dimensions under favorable and unfavorable service quality conditions. However, the differences were not significantly affected by servers’ age stereotypes.     

How leader–member exchange,work engagement and HRM consistency explain Chinese luxury hotel employees’ job performance

This paper provides insights into the relationship between leader–member exchange (LMX) and employee job performance. An integrative model that includes work engagement and human resource management (HRM) consistency, defined as the extent to which various HR practices are viewed as consistent with one other, was developed to explain this relationship. Results from a hierarchical linear model based on 298 employees (survey data) and 54 supervisors in a large luxury hotel in southern China indicated that LMX was positively related to employee job performance. Moreover, as expected, work engagement mediated this relationship and HRM consistency strengthened the influence of LMX on work engagement. Important research and practical implications are discussed.