Holidays under the hegemony of hyper-connectivity: getting away,but unable to escape?

Holidays have been imagined as occasions of escape and liminal leisure. This conceptualisation requires re-evaluation as a consequence of the widespread adoption of portable communication devices (smartphones) and the use of Web 2.0 interactive platforms (social media). Studies suggest that the gratifications of contact with the ‘other’, and the enjoyment of the licence associated with the liminal condition, are compromised by endemic contact with the domicile. An analysis draws on the work of Heidegger and Althusser, and is supported by insights from Foucault, Arendt and Lacan. It is argued that users are ‘enframed’ and subjected by their devices. This re-imagining is representative of an evolving change in the human condition, of which the compromising of tourism-as-escape is but one manifestation.     

The Monasteries of Putuoshan,China: Sites of Secular or Religious Tourism?

The article reports an analysis derived from a sample of 640 respondents visiting the Buddhist site of Putuoshan that is sacred to the Bodhisattva of Compassion, Avalokitesvara. Drawing on literature and observation over a 12-month period, the article adopts a fourfold designation of visitors: Xiankes, Sushi, Sightseers, and Cultural/Heritage Visitors. Three scales are developed and exploratory factor analysis supports distinctions between the clusters with reference to motives, activities and beliefs, and the categorization is supported by logistic regression analysis. The findings are discussed in the context of destination management with reference to two considerations—namely: (a) sites of religious importance often possess secular as well as religious significance; and (b) the numbers of tourists appear to be growing, thereby raising concerns of future negative tourism impacts.     

Key impact factors of visitors’ environmentally responsible behaviour: personality traits or interpretive services? A case study of Beijing’s Yuyuantan Urban Park,China

The environmentally responsible behaviour (ERB) facilitates the sustainability of tourism destinations. This study aims to identify the key impact factors to promote visitors’ ERB in urban park and examine the impact mechanism. A total of 567 visitors were surveyed in Beijing’s Yuyuantan Urban Park. Structural equation modelling results indicate that personality traits are the most important factors that affect visitors’ ERB, while the effect of how satisfaction with interpretive services plays upon visitors’ ERB using place attachment as a mediator. Openness traits positively affect satisfaction with experiential services and general behaviour. Additionally, implications in urban park management are provided.     

Lodging Managers' Perceptions of Work and Personal Life: Balanced or Imbalanced?

ABSTRACT

This study serves two main purposes: (1) to assess lodging managers' perceptions of difficulties and success in balancing their personal and work lives, and (2) to investigate if lodging managers' work interferes with or is enhanced by their personal lives, or vice versa. The results indicate that most lodging managers believe that they have struck a satisfactory balance between their work and personal lives. This study identifies the respective bidirectional effects of the interaction between work and personal life. Personal life boundaries are more permeable to work demands than work boundaries are to personal life demands.     

A consumer-based model of authenticity: An oxymoron or the foundation of cultural heritage marketing?

This study examines the relevance and conceptualizations of the authenticity concept in cultural tourism from the managerial standpoint. We propose a consumer-based model in which authenticity is a key mediating construct between cultural motivation and loyalty. The model is empirically examined by means of a survey conducted on 25 Romanesque heritage sites in four European countries. A confirmatory factor analysis and structural equation modeling were performed using LISREL 8.72. The results indicate that cultural motivation is an important antecedent of both object-based and existential authenticity, which in turn influence tourist loyalty. Theoretical, managerial and marketing implications of authenticity are discussed, showing that the consumer-based perspective can transcend some 'irreconcilable tensions' related to this concept.     

Experiential places or places of experience? Place identity and place attachment as mechanisms for creating festival environment

Tourism theory suggests mechanisms of place are critical in the construction of tourism environments. However, contradictory place theory has created confusion as to exactly what these mechanisms are and how they affect perceived environment. Literature identifies place attachment and place identity as primary mechanisms in the construction of tourist relationships with tourist environments. An interpretive methodology is used to explore these mechanisms during a festival experience, and thematically analyzed unstructured interviews show identity and attachment do influence attendees' place-based perceptions. Within the festival context, environments become either creations of the festival or exist independently of them. The latter allows realistic place identity to form, resulting in consonance between environmental expectations and reality. The former creates abstract identities resulting in unrealistic expectations and weak/no immediate attachment to the festival environment. A Model of Festival Place provides continuity-based festival recommendations allowing for clearer theoretical and practical understanding across tourism events.     

Capsule hotels: Offering Experiential Value or perceived as risky by tourists? An optimum stimulation level model

Capsule hotels are a novel Japanese approach to accommodation that arose in 1979. For most travelers outside Japan, however, the concept of capsule hotels is relatively new. They provide experiential value to the traveler; they also pose some risks. Travelers seeking familiarity view unfamiliar environments as riskier, and perceived risk has a negative influence on consumer behavior. This study aims to establish a behavioral model of capsule hotel visitors by incorporating optimum stimulation level (OSL), perceived risk, and experiential value into its analytical framework. A total of 276 respondents who stayed in a capsule hotel participated in the study. Findings suggest that the OSL has a positive effect on experiential value and perceived risk. Experiential value, in return, negatively affects perceived risk. Experiential value further plays a mediating role between perceived risk and OSL. We discuss theoretical implications and offer recommendations for capsule hotel operators.     

Online distribution of airline tickets: Should airlines adopt a single or a multi-channel approach?

In today's digital world, airlines typically distribute tickets both via their own websites and through online travel agency (OTA) platforms such as Expedia and Travelocity. Although associated with higher distribution costs, selling tickets through the platforms offers airlines exposure to a broader consumer base, and potentially higher sales than selling tickets solely through their own websites. While most airlines have adopted a multi-channel approach by selling tickets through OTA platforms and their websites, some (e.g., Southwest Airlines, easyJet and Ryanair) sell only via the latter. Is one approach better than the other, and if so, under what circumstances? This study analyzes factors that affect an airline's distribution strategy by developing a decision support model. We find that airlines are less likely to use OTA platforms if they have a large loyal consumer base or if the OTA platform is highly competitive.     

To be or to refuse to be? Exploring the concept of leisure as resistance for young people who are visually impaired

This study explored the concept of leisure as resistance to social constraints of blindness. Leisure, because of its relative freedoms, has been conceptualised as a forum in which dominant cultural discourses and stereotypes can be challenged or resisted. A post-structural analysis of the leisure narratives of five young people who are blind revealed that they intentionally used aspects of leisure to resist some constraints and stereotypes of disability. Three strategies were identified: advocacy, redefinition and passing. Advocacy targeted other people’s beliefs; yet, some activities done to resist dominant discourses actually perpetuated them. Redefinition was a covert strategy to show themselves that they could be the same as everyone else. Passing was used in different ways. One young person used it when advocating, another to maintain social connections. However, maintaining social connections by passing was often at the cost of enjoyment, engagement and perceptions of ability. Empowerment through resistance in leisure related primarily to gains in self-confidence. These gains in self-confidence have the potential to contribute to social interactions and perhaps influence some of the discourses that operate as ‘truths’ about people who are blind.     

Sex: The Power of the Powerless? The Use of Sex as a Spousal Influence Strategy in Vacation Purchase Decisions

This study is the first to test empirically the common notion regarding sexual manipulation as a spousal influence strategy during couples' vacation purchasing decisions. The study examined whether the use of sex as a spousal influence strategy is more prevalent among individuals who have less marital power than their spouses. Marital power is treated as two-dimensional: the first dimension is objective and composed of actual economic resources; the second is subjective and composed of feelings. A sample of 192 married or cohabiting men evaluated their own and their partner's use of sex as a means of exerting influence during a vacation decision process. Female subjects with low levels of subjective marital power and male subjects with low levels of objective marital power used sex as a spousal influence strategy at a higher frequency. The study found that during a vacation decision process, the use of sex as a spousal influence strategy is impacted by the marital power balance between the spouses. Second, economic power is not the dominant factor that affects the use of this influence strategy; rather, it is interpersonal power that is influential. The findings imply that sex may be used as a power strategy by the powerless.     

Service customization: To upgrade or to downgrade? An investigation of how option framing affects tourists’ choice of package-tour services

Package-tour operators often tailor trips to fit travelers’ personal requirements to create higher customer value. In practice, there are various options available for presenting an identical package tour to potential customers. This research investigates how option framing influences travelers’ decision making in a package-tour customization task. Based on a behavioral study and a logistic regression analysis, our results show that: (1) when both upgrading (i.e., starting from an economic package and customizing upwards) and downgrading (i.e., beginning with a luxury package and customizing downwards) methods are available, more consumers prefer upgrading to downgrading; (2) consumers customize their tour packages to a higher total price in the downgrading condition; (3) after separating peripheral service from core service attributes, our results further reveal that option framing affects peripheral services more than core services; and (4) consumers who are quality conscious and promotion-focused are more likely to choose a downgrading method for package-tour customization. Combined, these findings offer important managerial implications for travel companies.     

Sustainable human resource management as a driver in tourism policy and planning: a serious sin of omission?

This paper focuses on the neglect of an employment or workforce focus in policy engagement and planning for sustainable tourism. Tourism is of interest here because there is an established role for government and the private sector in policy engagement and strategic planning with respect to product development, infrastructure, marketing and human resource capacity and the focus has increasingly emphasised sustainable goals within this process. The discussion addresses the central role of people and work within concepts of sustainability and sustainable communities and questions why this has been, substantially, ignored in tourism. The paper starts by recognising the interconnectedness of employment in tourism and its workforce concerns with a wide range of inter-linked policy and operational considerations. This, in turn, points to the utility of the sustainable HRM model as a means by which to frame tourism work. Thereafter, this paper introduces new approaches through the proposal of sustainability indicators that have both theoretical and practical policy formation value in relation to the workforce. These sustainable employment capacity, service delivery capacity and service quality capacity with which policy-makers can gauge their readiness for sustainable growth in tourism employment. The research and application implications for this approach are discussed.     

The effect of China's open-door tourism policy on Taiwan: Promoting or suppressing tourism from other countries to Taiwan?

This study employs an extended gravity model to analyse the complementarity or competitiveness relationship of the number of inbound tourists and corresponding tourism revenue between China and 19 other nations under the implementation of China's Open-door Tourism Policy to Taiwan in 2008. A simulation for 2018–2021 demonstrates the sustained impact of this policy. The results show that the number of tourists to Taiwan from China reached its peak in 2015 at 41% and will decrease to 9% by 2021. The corresponding tourism revenue will decrease from 49% to 11% over the same period. The results also show that if the number of tourists from China remains above 836,772, the number of tourists from Japan, Hong Kong, Australasia, North America, and Europe will still increase. However, the number of tourists from South Korea and South and Southeast Asia will increase continuously regardless of tourists from China, even far below 836,772.     

Localism and the Big Society: the asset transfer of leisure centres and libraries – fighting closures or empowering communities?

This paper critically examines the ‘asset transfer’ of leisure services from the public to the voluntary sector. Asset transfer might be theorised as ‘austerity localism’, in which volunteers are obliged to fill the gaps left by retreating public provision, or as ‘progressive localism’, which represents new opportunities through the localism and Big Society agendas to develop more locally responsive, cooperative and mutualist visions. In this way, asset transfer might overcome the limitations of the United Kingdom policies in which ‘Big Government’ is replaced by civic society. Drawing on qualitative interviews with key personnel (volunteers, managers and local authority officers) at 12 leisure facilities, a grounded assessment of the nuanced balance between ‘austerity localism’ and ‘progressive localism’ is provided, including three observations. First, the main impetus for transfer was cuts in local authority budgets which stimulated the emergence of local groups of volunteers. Secondly, the transfers themselves required interaction between local government and the volunteer groups; however, the nature of the relationship and support given varied and support was limited by austerity measures. Thirdly, volunteers do not automatically fill a gap left by the state: without support transfer viability relies on the financial and social capital among volunteer groups, and this is unevenly distributed. These findings suggest that the capacity for a ‘progressive localism’ to emerge through asset transfer is limited. However, where transfer has occurred, there are some progressive benefits of volunteer empowerment and a more flexible service.     

The impact of local food specialities on the decision to (re)visit a tourist destination: Market-expanding or business-stealing?

This paper studies how local food specialities can affect the attractiveness of tourist destinations, distinguishing between market-expanding and business-stealing effects. We surveyed 1100 Italians in their home about their intention to visit or revisit three popular mountain resorts in Northern Italy (Valtellina, Valle d’Aosta, Trentino), and about their experience, knowledge, and appreciation of five well-known local food products of these places (Pizzoccheri pasta, Bresaola dried beef, Fontina cheese, Melinda apples, Speck smoked ham). We find that product experience positively affects the likelihood of (re)visiting both a product's place of origin and the other mountain destinations (market-expanding effect). Conversely, the correct identification of the product's place of origin may reduce the intention to (re)visit the other destinations (business-stealing effect). Finally, strong appreciation for a local food speciality has a positive effect only on the intention to (re)visit the place of origin.     

Do shocks have permanent or transitory effects on tourist inflow? An application of stationarity test with structural breaks: evidence reexamined for Gilgit-Baltistan,Pakistan

ABSTRACT

Do shocks affect tourist inflows permanently or temporarily? To examine this question, we consider a region in Northern Pakistan, Gilgit-Baltistan, known for its natural and scenic beauty and with a history of huge tourist inflows, both domestic and international. The tourist arrivals from significant source markets are investigated using univariate and Lagrange Multiplier (LM) unit root tests with two structural breaks to examine if shocks to the time path of visitors’ inflow are permanent or transitory. According to the results, the univariate and LM unit root test with two breaks reject the unit root null for all major source markets. The findings suggest transistory effects rather than permanent effects of shocks on the growth path of tourist arrivals to Gilgit-Baltistan. This result further predicts the sustainability of the tourism sector in the region in the long run.