Teledemocracy from the top

Teledemocracy, the use of new communications and information technology to widen the scope of the public's political participation, is a hot topic. Over the past few years a number of wide-scale teledemocratic experiments have taken place, for example in New Zealand, the State of Washington, and Hawaii, and the idea is being increasingly discussed in the scholarly as well as popular literature.¹ The reasoning behind, and justification for, teledemocracy has been expounded before.² This Comment, however, attacks the problem from a new perspective - where do politicians fit into such a system, and why should they nurture its development?     

Information technology and its changing roles to economic growth and productivity in Australia

In this paper we describe our investigation of the role of investment in information technology (IT) on economic output and productivity in Australia over a period of about four decades. The framework used in this paper is the aggregate production function, where IT capital is considered as a separate input of production along with non-IT capital and labour. The empirical results from the study indicate the evidence of robust technical progress in the Australian economy in the 1990s. IT capital had a significant impact on output, labour productivity and technical progress in the 1990s. In recent years, however, the contribution of IT capital on output and labour productivity has slowed down. Regaining the IT capital productivity therefore remains as a key challenge for Australia, especially in the context of greater IT investment in the future.     

Information technology comes home

The article discusses how information technology affects home activities in the USA. The author considers four significant uses of time at home — working, doing chores, learning, and relaxing — and the ways in which information technologies support these activities. The article focuses on current trends and possible developments in technologies for electronic communications, information distribution and entertainment.     

Public value mapping of network neutrality: Public values and net neutrality in Korea

Network neutrality (NN) is of broad and current interest despite its complex and multifaceted nature. This study examines NN in the Korean context in terms of policy, industry, values, and society. It addresses the policy effectiveness of ongoing NN discussions by analyzing user attitudes and perceptions. The proposed model empirically tests policy effectiveness through user perceptions by incorporating factors representative of NN. Possible NN factors are derived from the previous literature and perceptions of NN concepts. The results find that regulation and competition are two primary factors constituting network neutrality, and these factors differently influence the formation of attitudes toward policy effectiveness. Political and social implications are discussed based on the proposed model. This study provides comprehensive analysis and heuristic data on user drivers, industry dynamics, and policy implications in the NN ecosystem.     

Antecedents and consequences of CRM technology acceptance in the sales force

Two conceptual approaches [Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly, 13 (3), 319-340; DeLone, W. H., & McLean, E. R. (1992). Information systems success: The quest for the dependent variable. Information Systems Research, 3 (1), 60-95] are unified into a conceptual model that offers a comprehensive explanation of CRM acceptance antecedents and consequences in a sales force setting. Based upon responses from 240 salespersons that utilize a CRM system, the model is tested and explanations are offered for the system's acceptance. Specifically, the most prevailing influence on CRM acceptance comes from CRM perceived usefulness, followed by the setting of accurate expectations regarding system usage, the salesperson innovativeness towards new technological tools, the CRM perceived ease-of-use, and the supervisor encouragement and support. Surprisingly, the model does not adequately explicate salesperson performance. Sales managers are presented with a discussion and implications of the findings.     

On the replenishment policy when the market demand information is lagged

We consider a situation where the most up-to-date information on the market demand and the inventory levels is not available to a replenishment decision maker in a single echelon of a supply chain. The objective of the decision maker is to minimise the sum of the inventory and the production costs. An intuitively attractive strategy under this setting might be to reduce the information time lag as much as possible by utilising information technologies such as RFID. We call this strategy the Time lag Elimination Strategy (TES). However, this course of action requires investment in information systems and will incur a running cost. We propose an alternative strategy that has similar economic consequences as the TES strategy, but it does not require new information systems. We call this strategy the Controlling Dynamics Strategy (CDS). The benefit coming from CDS is quantified and is compared to that from TES. We also quantify the benefits gained from the combined use of these two strategies. A new ordering policy is introduced that is easy to implement without any forecasting systems and can reduce the production cost significantly.     

Matching demand and supply in the agricultural knowledge infrastructure: Experiences with innovation intermediaries

The privatization of agricultural research and extension establishments worldwide has led to the development of a market for services designed to support agricultural innovation. However, due to market and systemic failures, both supply side and demand side parties in this market have experienced constraints in effecting transactions and establishing the necessary relationships to engage in demand-driven innovation processes. To mitigate these constraints, a field of intermediary organizations has emerged to assist agricultural entrepreneurs to articulate demand, forge linkages with those that can provide innovation support services, and manage innovation processes. This article aims to give an overview of the different kinds of the so-called innovation intermediaries that have emerged in The Netherlands and to report on their contributions and the tensions that are being experienced with regard to their functioning. The article concludes with a discussion in which it is argued that the state should play a role as a ‘market facilitator’, by funding such innovation intermediaries.     

Telecommunications policy-making in New Zealand during the last two decades

During the last two decades the traditional roles of the major providers of telecommunications services have changed due to internal and external economic, political, social and technological pressures. This paper, using case-study research, describes the ‘change agents’ and formal structures involved in telecommunications policy-making processes, taking note of a move towards, and need for, a coherent national communications policy. It illustrates how decisions have been made and lays the groundwork for a more detailed study of the evolutionary changes in telecommunications policy-making in New Zealand in subsequent years.     

Information technology as competitive advantage: the role of human,business, and technology resources

This paper investigates linkages between information technology (IT) and firm performance. Although showing recent signs of advance, the existing IT literature still relies heavily on case studies, anecdotes, and consultants’ frameworks, with little solid empirical work or synthesis of findings. This paper examines the IT literature, develops an integrative, resource-based theoretical framework, and presents results from a new empirical study in the retail industry. The findings show that ITs alone have not produced sustainable performance advantages in the retail industry, but that some firms have gained advantages by using ITs to leverage intangible, complementary human and business resources such as flexible culture, strategic planning–IT integration, and supplier relationships. The results support the resource-based approach, and help to explain why some firms outperform others using the same ITs, and why successful IT users often fail to sustain IT-based competitive advantages. © 1997 by John Wiley & Sons, Ltd.     

Demand for sex-oriented cable TV in the USA : Community acceptance and obscenity law

This pooled cross-sectional/time series analysis focuses on individual consumer demand for sex-oriented pay cable programming using data obtained from Coaxial Cable in Columbus, OH. The results suggest that adult movies garnered more demand from pay-per-view subscribers than any other type of programme offered, indicating that sex- oriented cable movies has achieved a reasonable degree of community acceptance. These results are not very encouraging for those who would like to see adult content of this type eliminated from cable television.     

公共选择视角下的城市流动商贩管理

公共选择理论认为,公共物品的供给是通过不同利益集团之间实现均衡的政治过程决定。为此,对城市流动摊贩的管理取决于流动摊贩及其相关利益者需求的均衡。通过对化州市流动摊贩和市民的调查,进而得出结论,对于流动摊贩的管理,从近期来看,必须为其提供通过流动经营享有社会发展带来普遍利益的途径,方法上应以＂疏导＂为主,辅之以＂限制＂。从长远来看,化解流动经营与城市管理矛盾的根本途径,在于建设和完善面向弱势群体的社会保障和服务机制。     

Integrating information technology and marketing: An examination of the drivers and outcomes of e-Marketing capability

This research examines the performance implications of integrating information technology with marketing capabilities and other firm-level resources. Specifically, this study introduces and empirically tests a model that conceptualizes e-Marketing as the integration of complementary technology, business and human resources that, when combined, positively influence firm performance. The results from a survey of 522 Belgian firms highlight the importance of how market and technology orientation leads to e-Marketing capability and that this capability is shown to positively influence firm performance by improving customer retention and satisfaction. The results suggest that researchers and practitioners should pay special attention to the complementary resources that are needed to successfully implement IT-enabled marketing initiatives and that an emphasis on the technology alone may not be sufficient.     

AT&T and the consent decree

For years AT&T has been accused of being too big, too powerful and too pervasive. Since the late 1960s, FCC decisions aimed at introducing limited competition in some areas of the telecomunications market have eroded AT&T's monopoly position. Then, in 1974, the Department of Justice filed its antitrust suit seeking to dismantle the Bell System. In January 1982, AT&T signed a Consent Decree requiring them to divest the local portions of its 22 Bell operating companies. In this comment, Charles Brown (Chairman of the Board of AT&T) describes the build-up to AT&T's decision to agree to divestiture, and outlines how AT&T os adapting to the new telecommunications environment.     

Technical efficiency and use of information and communication technology in Spanish firms

The literature concerned with the relationship between performance and information and communications technology (ICT) is usually focused on the ICT investments. This paper shows that it is the level of use of ICT within organisations, with preference as regards the expenses of ICT, which is responsible for the effect on performance. A general sample of 2255 Spanish companies has been used. Firms’ performance is measured as technical efficiency, which is determined by a data envelopment analysis (DEA), in which special attention is paid to the problem of the outliers. Finally, the analysis of the level of use of ICT is focused on a key area of the organisations, the supply chain, which affects the technical efficiency of the firms analysed. Results show that there is evidence of a positive effect of the use of ICT on technical efficiency. This effect is especially notable at intensive use levels in activities related to operations/manufacturing, purchasing or sales.     

Policy globalization and the “information society”: a view from Canada

The Canadian example suggests that recent shifts in communication policy frameworks should be understood as a transformation in how technology is organized politically, and not simply as a policy reaction to technological innovation. The process is tracked chronologically in three sections: institutional renewal (1993–1994); accelerated vertical slippage between national, regional and global policy levels (1995–1996); and horizontal dispersal of communication policy into new other sectors (1997). Across these stages, a series of convergences characterized by increased fluidity between territorial as well as sectoral jurisdictions are discussed; implications for the understanding of communication policy frameworks within the context of the “information society” project are identified.     

Information search in complex industrial buying: Empirical evidence from Brazil

This study develops and tests a model of information search in complex buying. We incorporate three categories of influences of organizational, personal and situational factors that affect information searching efforts. A sample of 96 of the largest Brazilian firms reported their use of the various influences in the decision to purchase integrated business management systems. Findings show that formalization of the organization is a key driver of information search efforts. Situational characteristics of importance, novelty and bargaining power increased the level of information search. Also, conformity of the purchasing agent and organizational centralization reduce information search efforts among the sampled Brazilian firms.     

Intraorganizational information and communication technology diffusion: Implications for industrial sellers and buyers

Information and communication technologies (ICTs) like CRM, ERP and Intranet are considered important for creating competitive advantage. Despite their rapid deployment rates, only a few studies mainly from the information technology (IT) and engineering literature have been devoted in uncovering the factors that influence the diffusion of new information technologies within an organization. Similarly, empirical studies regarding the impact of ICT diffusion on organizations are strikingly limited. In an attempt to fill this research void, the present study examines the implementation of ICT tools within marketing-related and non-marketing-related functions. By testing a number of hypotheses using structural equation modeling, the authors conclude that the antecedents and consequences of ICT diffusion in these functions vary. Their findings provide the foundation for a more thorough examination of both intraorganizational diffusion of ICT tools as well as their impact on organizations.     

The use of information technology tools in new product development phases: Analysis of effects on new product innovativeness, quality, and market performance

Extant research has largely ignored empirically examining how information technology (IT) affects new product effectiveness. Using the knowledge-based theory as a foundation, this study examines if, and how, particular IT tools used in the discovery, development, and commercialization phases of the new product development (NPD) process influence NPD effectiveness dimensions, namely, market performance, innovativeness, and quality of a new product. Based on data collected from NPD managers in the US and Canada, the findings indicate that specific IT tools contribute to various measures of new product effectiveness differently. Moreover, the results show the positive effect of these IT tools in different phases of the NPD process. This suggests that with regard to NPD, a decompositional approach that examines the role of IT within each phase of the NPD process is best. Based on these findings, the authors discuss theoretical and managerial implications of the study and suggest paths for future research. Managerially, some interesting results of our study are that decision support systems, file transfer protocols, and concept testing tools would significantly improve NPD effectiveness regardless of the phase they are used.