Developing a competency model for private club managers

The purpose of this study was to examine the psychometric properties and factor structure of the competency model for private club managers. This study developed and identified a valid and reliable model for managerial competencies that can be applied to private club managers. A total of 596 club managers responded to the survey, and the respondents were randomly divided into two subsamples: sample A was used for the exploratory factor analysis (EFA) and sample B was used for the confirmatory factor analysis (CFA). EFA resulted in 58 items, consisting of 10 dimensions, and the CFA confirmed the 10 dimensions of managerial competencies model (51 items), consisting of (1) golf, (2) facility maintenance, (3) human resources–legal, (4) leadership–interpersonal, (5) food and beverage, (6) club governance, (7) sports and recreation, (8) accounting, (9) marketing, and (10) strategic management. A model was developed in order to further understand important managerial competencies needed for managing a private club operation in the United States. This model can be used to update certification requirements and professional development programs for club managers, as well as update university curricular offerings.     

Developing a Novel Hybrid Model for Industrial Environment Analysis: A Study of the Gourmet and Tourism Industry in Taiwan

This study applies fuzzy set theory in attempting to evaluate important attributes of the tourism and gourmet business environment in Taiwan. This business environment is composed of various attributes that are difficult to measure. To overcome these challenges, we integrated the fuzzy Delphi method, the decision-making trial and evaluation laboratory method, and the analytic network process to evaluate the business environment. We found that the most significant aspect of the tourism and gourmet business environment is human resources and that the least significant aspect of this industry is market development. The most significant criteria are enhanced industry competitiveness and opportunities to develop the industry.     

Validating a multidimensional perspective of brand equity on motivation,expectation, and behavioural intention: a practical examination of culinary tourism

This study presents a brand equity theory of culinary tourism by integrating behavioural theory with the mediation-moderation model. The culinary tourism brand-equity model underscores the value of tourists’ expectations as a means to enhance the effects of travel motivation on behavioural intention. This study empirically tests this theory using a sample of 513 foreign tourists and provides evidence that travel motivation mediates the relationship between the four critical attributes of brand equity and behavioural intention. Furthermore, the results confirm the interrelationships within brand equity and reveal that tourist expectations positively moderate the relationship between travel motivation and behavioural intention. Implications for theory, research, and practice are discussed.     

Analysis of career competency of food and beverage managers in international tourist hotels in Taiwan

The purpose of this study is to establish indicators of career competencies of food and beverage managers in international tourist hotels in Taiwan. Panel discussions and the Delphi technique were adopted. Two panel discussions were conducted with a total of 11 industry experts and seven academic experts. The framework of career competencies was established based on these experts’ opinions. Delphi questionnaires were sent to 23 experts 13 in the hospitality industry and ten academic experts to collect data. By using such questionnaire twice, the 23 panelists reached a stable consensus. The results indicate career competencies include two categories: (1) career planning and development, and (2) core employability. The data demonstrated that the core employability competency was slightly more important for an individual's career development than the career development and planning competency.     

Developing green management standards for restaurants: An application of green supply chain management

Hospitality businesses influence the sustainability of their natural environment by consuming significant amounts of natural resources. However, research on applying green supply chain management (GrSCM) with process of food production to construct green management indicators for restaurants is lacking. This study thus establishes a green management standard with GrSCM that green restaurants can implement. This study combines GrSCM and food and beverage management to develop green restaurant standards, and primarily adopts the Delphi Technique to develop green standards of restaurant management. A total of 23 experts from government, industry, and academia were invited to participate. The results show that green restaurant management standards comprise three facets (green foods; green environment and equipment; and green management and social responsibility), nine sub-facets, and 81 indicators: besides five indicators for the new established restaurant, the remaining 76 were standards for existing restaurants in Taiwan. In addition to its practical implications, an important contribution of this study is its application of GrSCM to establish a green management standard for restaurants.     

Developing a Tourism Destination Monitoring System: A Case of the Hawaii Tourism Dashboard

To develop and manage a tourism destination sustainably, it is important for all stakeholders to understand the interrelated tourism dimensions and activities within a destination. One way of determining the conditions of a destination's “health” is to establish a process by which existing data on various aspects of a destination can be assessed. For this purpose, this paper presents the development processes of the Hawaii Tourism Dashboard (HTD), an online information clearinghouse for multiple stakeholders and a diagnostic tool to monitor the conditions of Hawaii's tourism. As a joint effort between the industry and academia, it is hoped that the HTD can play an important role in increasing public awareness about tourism's multifaceted characteristics and in assisting decision-making and policy development by the government and the industry.     

Geography of taste and local development in Abruzzo (Italy): project to establish a training and research centre for the promotion of enogastronomic culture and tourism

Food is not merely a source of nourishment but also one of survival for human beings. Depending on production methods, food can also become a cultural reference point, an element of regional development and a tourist resource. This occurs with “local” food, representing a model of production and consumption that suggests a strong link with the region in which the food is produced. Over the last few years, the field of geographical studies has seen the rise of a specialised branch – the geography of taste – concerned with the study of links between the production of food, seen as a phenomenon of organisation of production, and the territory of reference. The production of food with these qualitative characteristics engages all five senses, assumes cultural significance and thus represents an element of emotional richness – the “gaze” – capable of being transformed into the tourist attraction defined in this paper as the “taste of geography”. These phenomena have been studied in a region of Italy – Abruzzo – in order to obtain the necessary data to plan a training and research centre for the promotion of enogastronomic culture and tourism.     

国家公园科学保护与生态旅游高质量发展——理论思考与创新实践

国家公园科学保护与生态旅游高质量发展是国家公园体制建设面临的重大实践需求和重要科学议题。在阐释国家公园高质量发展特征的基础上,围绕国家公园的生态保护、生态旅游、特许经营、保护模式、解说系统、生态产业、社区参与、管理体制等理论与实践问题进行思考与跨学科对话。分析认为：（1）科研支撑是国家公园科学保护与生态旅游高质量发展的基石;（2）生态旅游是国家公园生态产品价值实现的重要方式,其必要条件是要素支撑体系、特许经营制度和关键政策突破;（3）特许权和特许经营制度是保护机制,从旅游特许经营走向社区特许经营、生物科技特许经营、基础设施特许经营、区域联合特许经营等是未来发展的必然趋势;（4）社区参与是国家公园高质量发展的基础保障,渠道拓展、能力提升、共建共享是提升社区参与质量的重要方式;（5）文化服务是国家公园多元功能的重要组成部分,构建科学的解说系统、建设实体平台和虚拟平台,有利于促进文化服务的供给及其社会文化价值的实现。     

Switching intention model development: Role of service performances,customer satisfaction,and switching barriers in the hotel industry

The intricate relationships among core service and service encounter performances, customer satisfaction, and switching barriers in the formation of satisfaction and switching intention were examined in this study. A field survey was conducted at upper-midscale hotels. The results of the structural analysis revealed that both core service and service encounter performances significantly affected customer satisfaction, and satisfaction completely mediated the effects of service performances on switching intention. In addition, findings from the tests for metric invariances indicated that components of switching barriers (switching costs, relational investment, and lack of alternatives’ attractiveness) moderated the relationships between satisfaction and switching intention. In particular, the role of satisfaction derived from service performances in decreasing hotel guests’ intention to switch is greater when they perceive high switching costs, relational investment, and lack of alternatives’ attractiveness. Based on study findings, theoretical and practical implications are identified and discussed.     

Destination development in China: towards an effective model of explanation

This paper addresses the dynamics of the evolution of a nature-based destination in China. Based on longitudinal studies in Zhangjiajie (Hunan Province), it focuses on the roles of institutions in tourism development in China, demonstrating the centrality of institutions and governments in fostering destination development through policy orientations, attracting investments and regulations in their capacity as producers, protectors and promoters of desired processes of change. It describes a five-stage development process from Exploration, through Starting and via Fluctuation and Acceleration to the current stage of Transition leading towards a Destination seeking Better Service Quality. The study, by incorporating institutions as a driving force, develops an RICI model (Resource, Institution, Capital and Innovation) accounting for destination development in China. The key role of policies implemented by local governments and the roles of institutions are critical in the process of its development, especially in the earlier stages, contrasting with many western countries, where the private sector and central government tend to dominate. The paper notes the role of inter-institution rivalries, and the impact of those rivalries on sustainable development. It is suggested that the proposed model could be empirically verified and tested in other cultural or regional destination development contexts.     

Causes and consequences of underutilised capacity in a tourist resort development

There is a widespread presumption that the development of tourism resorts brings direct and indirect benefits to the area where they are located. There has been extensive critical discussion about the magnitude and distribution of these benefits. This paper adds to knowledge of these benefits by investigating the causes of under-utilisation of tourist resort capacity, typified by the problem of “empty beds”. Many owners of holiday homes in tourist resorts choose not to rent out their property when they are not making personal use of it, thereby reducing income earning potential of businesses in the area. This paper reports on a qualitative and quantitative study of holiday home owners at a ski resort in France. While personal use of properties was low, 40% of owners had never rented out their property. Analysis of the data converged on four emergent themes to explain this apparent reluctance to rent out: fears about the social habits of renters; issues of freedom and flexibility in use of their property; life course changes which forced renting/non-renting decisions; and financial issues. Financial issues were not a driver of investment/rental decisions, but derived from other social and lifestyle factors. The paper makes suggestions about how resort management can help to reduce owners' reluctance to rent, and thereby alleviate problems associated with empty beds.     

Toward a theory of backpacker personal development: Cross-cultural validation of the BPD scale

This study aims at building a theory of backpacker personal development (BPD) by cross-culturally validating the scale developed by Chen, Bao, and Huang (2014). While the original scale was developed by studying Chinese backpackers, this study focuses on Western backpackers to further validate the scale and advance the studies of backpacker personal development. The study involves two samples in two stages (Study 1, n = 382; Study 2, n = 120) to verify the psychometric properties of the backpacker personal development scale (BPDS). Results show that the five dimensions of the BPDS (i.e., capability, emotion, skill, worldview, and self-consciousness), also apply to Western backpackers; the BPDS demonstrates cross-cultural validity and reliability in measuring backpacker personal development. The current research suggests that Western backpackers see backpacking as a more ‘individualistic’ way of personal development.     

A model of historical development and future trends of Italian cuisine in America

This study investigated both the historical development and future trends of restaurant cuisine in America. Italian cuisine is used as the basis of a prediction model. The study identifies the historical factors in menu trends in Italian–American cuisine; the factors that will influence culinary trends in the future, and whether the results can be applied to the development of a prediction model that will predict how restaurant cuisine in America may develop. This study used both qualitative (focus groups) and quantitative (online survey) methods. The growing popularity of Italian cuisine in the United States will continue to shape the evolution of America's restaurant cuisine.     

Development of a conflict management model as a tool for improved project outcomes in community based tourism

Community based tourism (CBT) offers many opportunities, however, conflict frequently occurs while developing CBT in communities around the world. Despite conflict limiting the potential of CBT, conflict management in CBT has not previously been systematically studied. To investigate conflict and conflict management during CBT, a linear model of conflict management was developed and subsequently tested through a three phase qualitative process: analysis of CBT literature, online international survey of 29 CBT stakeholders, and in-depth interviews of 23 CBT stakeholders. Results endorse the proposed linear model of ‘conflict themes’: an ‘instance’ of conflict, followed by a ‘response’, which results in an ‘impact’. The rich data highlights the complexity involved, which was incorporated into the expanded model with three additional scenarios: ‘new conflict develops’, ‘interrelated conflict themes’, and ‘simultaneous conflict themes’. The complete Conflict Management Model provides stakeholders with a tool to address conflict, thereby improving the outcomes of CBT.     

Tourism development and the tourism area life-cycle model: A case study of Zhangjiajie National Forest Park, China

The conceptual framework of the Tourism Area Life Cycle (TALC) has been frequently examined since it was first proposed by Butler in 1980. However, few studies have applied the concept to national parks and other protected areas. This paper examines the applicability of the model to China's Zhangjiajie National Forest Park. In addition, both external and internal factors affecting the park's tourism development as well as the environmental, social, and economic changes of the area are also discussed. Results indicate that the park has experienced the first four stages as described in Butler's 1980 seminal paper [The concept of a tourist area cycle of evolution: Implications for management of resources. Canadian Geographer, 24, 5–12]. Currently, the park is in the consolidation stage. Both governments and the private sector are major players as catalysts for the park's tourism development from one stage to the next. While the local or even regional economy has become increasingly dependent on tourism, the park has also been experiencing noticeable transformation and loss of traditional cultures since its inception in 1982. Finally limitations to the current paper are outlined.     

Tourism as a community industry—an ecological model of tourism development

Tourism can be a far-reaching agent of change, yet too often planning for the industry is based solely on isolated economic criteria. Here it is argued that tourism is essentially resource-based and by ignoring social and ecological implications the industry is in danger of undermining its very existence. For the industry and the destination community to benefit a mutually symbiotic relationship should be developed, a relationship modelled on an ecosystem framework.     

An evaluation of action research as a vehicle for individual and organisational development in the hotel industry

Action research is both a research technique and a vehicle for organisational and professional development. This paper reports upon three action research projects into cross-cultural communication, which were set up in comparable in 4/5 star city centre hotels. Qualitative data gathered from the action research meetings and from interviews with participants and their colleagues were used to evaluate the projects’ success in terms of process and outcomes. The data provided insights into the way cross-cultural communication operates between hotel managers, workers and guests. The action research process proved to be strongly motivating to participants and in some cases produced a learning attitude which persisted more than a year after the project had finished. Senior management understanding and support were found to be key prerequisites for the success of the action research process. From the point of view of organisational development it was important that participants had training roles within either their departments or organisation-wide, so that they could cascade their learning to others. However, organisational benefits were limited, largely due to the restricted view that senior managers took of the project.     

军事遗产旅游资源分类与价值评估

军事遗产是重要的历史资源,尤其在历史教育、知识输出、国情教育等方面具有重要价值,因而可被视为独特的旅游资源。本文在国内外军事遗产研究综述的基础上,提出军事遗产的分类方法,共计2个大类、7个亚类、28个子类。在梳理国内外研究的基础上结合专家评价,提出军事遗产的旅游价值评估指标体系,包含要素价值、存续特征2个一级指标及游憩价值、历史价值、审美价值、社会价值、独特程度、规模程度、知名度、完整性、适游性、承载力和安全性11个二级指标,并进一步划分为可观赏性等23个三级指标。采用基于专家打分的层次分析法对指标权重赋值,形成军事遗产旅游价值评价的方法体系,并构建军事遗产旅游价值评价对比关系图,以指导资源群中的单体开发梯次。     

Developing sustainable tourism through adaptive resource management: a case study of Machu Picchu,Peru

Machu Picchu, Peru, is recognized as a top international travel destination. Pressure from the approximately 900,000 tourists who annually visit the ancient Inca city threatens the ecological integrity, physical substance and cultural authenticity of the World Heritage Site and surrounding area, including the Inca Trail. Multiple organizations and agencies currently involved in the management of Machu Picchu have distinct agendas for the conservation and development of the city, and conflicts regarding public access, economic growth and cultural preservation are rampant. Attempts to establish carrying capacities have failed, with proposed daily visitor levels ranging from 800 to 4000. This paper explores the complex issues surrounding tourism at Machu Picchu and presents a potential solution: an adaptive management approach based on the UN World Tourism Organization's (UNWTO) sustainable tourism framework. This integrative strategy accounts for multiple perspectives and synthesizes disparate goals embraced by diverse stakeholders, including the Peruvian government, international conservation organizations, foreign tourists, private tour operators, regional authorities and indigenous communities. The focus on Machu Picchu as an adaptive management case study site outlines key steps leading to implementation, offering planning and policy implications for sustainability initiatives at numerous developing-world tourism destinations facing similar political and socio-economic challenges.     

The development of a conceptual model of greening in the business events tourism sector

This paper examines the process of corporate greening, and proposes a general conceptual model of the process, which may be relevant in a number of different corporate sectors. The model includes drivers of greening and barriers to greening and also the organisational context in which greening decisions are taken. In addition, this paper considers the role of media coverage in influencing pro-environmental behaviour amongst organisations. The paper then tests the model in one particular tourism context – that of business events – in order to ascertain the specific nature of the corporate greening process in that context. The paper concludes that the general model may be applied to a number of industry sectors, and the model specific to business events tourism may be used to underpin future research in this area.