Parental responsiveness and adolescent susceptibility to peer influence: A cross-cultural investigation

From a developmental perspective, this research focuses on how parental responsiveness affects adolescent susceptibility to peer influence both directly, and indirectly, through the key elements of adolescent self-concept (i.e., interdependent self-construal, self-esteem, and self-monitoring). The proposed parent-self-peer model incorporates culture as a moderator. The overarching finding is that in individualist cultures such as Canada, responsiveness reduces susceptibility mainly through an indirect effect by undermining interdependent self-construal, fostering self-esteem, and impairing self-monitoring. However, in collectivist cultures such as China, responsive parenting reduces susceptibility primarily through a direct effect. These findings are largely due to the cultural differences in socialization goals oriented toward individualism vs. collectivism.     

Consumers’ perceptions of the fairness of price-matching refund policies

This paper examines the antecedents and consequences of perceived price-matching policy fairness. Among the antecedents, we study the effects of the refund depth if a lower competitive price is identified, the degree that the retail product assortment is available at competing retailers, and the consumers’ inference as to the retailer's motive for the price-matching policy. Product assortment uniqueness is identified as a key driver of fairness perceptions, both directly and indirectly through inferred motive. The three experiments show that consumers’ perceptions of the fairness of a store's pricing policy influence their price fairness perceptions, consequently influencing their retail shopping intentions.     

The influence of self-construal and materialism on social media intensity: a study of China and the United States

This study investigated the potential influence of self-construal and materialism on intensity of usage for three social media platforms: social networking sites (SNSs), microblogging sites (MBSs), and video sharing sites (VSSs). Data were collected from China and the United States – two countries with the highest advertising expenditures and Internet populations. Drawing from the social comparison theory (SCT) and the framework of independent and interdependent self-construal, results of the hierarchical multiple regressions indicated that both independent and interdependent self-construal were positively related to SNS intensity among Chinese and American users. However, interdependent self-construal had a significant, negative relationship with the intensity of MBS use among users in the two countries. Materialism was found to positively relate to SNS intensity, MBS intensity, and VSS intensity among Chinese and American users. These results provide evidence that self-construal and materialism contribute to social media use independent of nationality. Theoretical and managerial implications for international advertising strategies are discussed.     

Impact of empathy with nature on pro-environmental behaviour

Existing studies show the role of empathy with nature in improving attitudes toward the environment. This article demonstrates that induced empathy with nature can improve environmental behaviours and commitments. We find that environmental commitment and behaviour are positively affected by empathy with nature and establish a causal model between empathy with nature and pro-environmental behaviour. We further investigate the relationship between self-construal (interdependent or independent), empathy with nature (existing or non-existing) and pro-environmental behaviour. The results indicate that participants who have empathy with nature display stronger pro-environmental behaviour, particularly in the private domain. Commitment to the environment plays a mediating role in this relationship and self-construal plays a moderating role. Specifically, for individuals with interdependent self-construal, empathy with nature promotes pro-environmental behaviour, whereas for individuals with independent self-construal, empathy with nature has no statistically significant effect on pro-environmental behaviour.     

Self-concept,individual characteristics,and counterfeit consumption: Evidence from an emerging market

The study draws on a sample of over 350 consumers from 10 department stores in an emerging market where counterfeit products are available in abundance and there is a huge demand for such goods. The findings reveal that interdependent and independent self traits significantly affect individual characteristics, that is, susceptibility to normative influence, readiness to take social risk, and status acquisition (SA), which in turn influences counterfeit purchase intention. It was discovered that such individual characteristics play a mediating effect on the self-concept—purchase intention relationship and that high degrees of interdependent self traits positively affect consumers' purchase intention. The study adds to the theory of reasoned action (TRA) by incorporating SA variables into the TRA framework and discovers their significant influence on purchase intention. Some novel insights surrounding counterfeit consumption in an emerging economy context are presented and several implications are extracted to help practitioners appeal to such individual characteristics for combating counterfeit consumption.     

Status consumption in newly emerging countries: The influence of personality traits and the mediating role of motivation to consume conspicuously

In emerging countries, individuals’ tendency to consume status products to display their wealth and new lifestyle is rising. To unlock the underlmathying reasons for consuming status products in emerging countries, this study brings attention to the mediating role of motivation to consume conspicuously as a missing link between consumers’ personality traits - susceptibility to interpersonal influence, need for uniqueness and status consumption. Using social identity and social comparison theory and drawing on data from 269 Bangladeshi individuals, we found that status consumption is positively influenced by susceptibility to interpersonal influence and need for uniqueness. We also found that the relationship between susceptibility to interpersonal influence and status consumption is partially mediated by the motivation to consume conspicuously. However, the results show that the relationship between need for uniqueness and status consumption is not mediated by the motivation to consume conspicuously.     

Effects of perceived organizational support and guanxi on salesperson performance: The mediation of customer need knowledge

Based on data from car dealers in China, this study examines the impacts of perceived organizational support (POS) and guanxi on personal performance and the mediating role of customer need knowledge (CNK). Results indicate that salespersons’ POS and guanxi with customers have a positively influence on their CNK and job performance; their CNK is also positively related to job performance. Meanwhile, CNK acts as a full mediator between salespersons’ POS and their job performance, and as a partial mediator between salespersons’ guanxi with clients and their job performance.     

Understanding the role of social influence in piquing curiosity and influencing attitudes and behaviors in a social network environment

Social networks provide an innovative means for facilitating social influence as well as arousing consumer curiosity. However, research on how social influence impacts attitudes and behaviors in this context is limited. Further, even less research exists examining how curiosity impacts consumers’ behaviors, which is concerning since curiosity may be especially relevant in an online setting. To overcome these gaps, two studies were conducted which demonstrate that a consumer's curiosity toward a social network post is influenced by the group membership of the individual who created the post. In turn, curiosity leads to more positive attitudes toward the experience described or represented in the post, which leads to higher intentions to undertake that experience. Additionally, consumer susceptibility to interpersonal influence is found to moderate the relationship between group membership and curiosity. If susceptibility to interpersonal influence is strong enough, content posted by a dissociative group member can also arouse curiosity and positively influence attitudes and behavioral intentions.     

‘We’ are more likely to endorse than ‘I’: the effects of self-construal and brand symbolism on consumers’ online brand endorsements

Recent research increasingly highlights that consumers engage in online brand endorsements (e.g. Facebook likes) to signal their identity, but has failed to explain why different consumers use this type of signaling to differing degrees. This paper addresses this gap by looking at a culturally constructed individual difference variable, namely self-construal. Self-construal, which can be independent or interdependent, refers to the extent that people define themselves in terms of the relations they have with others. In four studies, this research shows that consumers’ self-construal is related to their intention to endorse brands online. In particular, high levels of interdependent self-construal positively affect consumers’ intention to endorse brands online (Studies 1A & 1B). This effect is mediated by an increased perception of brands’ symbolic value (Study 2). Moreover, this positivity bias toward symbolic brand cues is conditional upon consumers’ brand attitude (Study 3). These findings demonstrate that consumers’ identity plays a central role in their brand perception and brand-related social media use.     

Consumer power and choice deferral: The role of anticipated regret

This paper examines the influence of social power on consumers' propensity to defer choice. Based on the notion that elevated power reduces regret anticipation—the fear of making a wrong choice—it is proposed that power influences the extent of choice deferral by reducing consumers' susceptibility to anticipated regret. Because of the regret-based mechanism, power can increase or decrease consumers' propensity to defer choice, depending upon the situational factors that are associated with anticipated regret, such as salience of regret, outcome reversibility (e.g., return policy), and locus-of-regret (postponing vs. choosing now). Using different manipulations of power, seven studies provide consistent support for the proposed effects and show that situational factors and marketing strategies can induce, turn off, or even reverse the effect of power on deferral. Theoretical contributions and managerial implications are discussed.     

How May Consumer Policy Empower Consumers for Sustainable Lifestyles?

AbstractConsumer policy can empower consumers for changing lifestyles by reducing personal constraints and limitations, but it should also attempt to loosen some of the external constraints that make changes towards a more sustainable lifestyle difficult. In terms of reducing consumers’ subjectively felt restrictions on their ability to change lifestyle, the two approaches are equivalent. Policies that increase a feeling of empowerment may also have a positive effect on consumers’ motivation to make an effort, thus amplifying its effects. In this paper both types of constraints on lifestyle changes in a sustainable direction are discussed as well as policies for reducing constraints. Possible motivational effects of the proposed policies are also outlined.     

Self-construal and feature centrality

The current research investigates the interactive influence of self-construal and product feature centrality on product judgment tasks. Feature centrality refers to the extent to which a feature is integral to the product concept and its network of correlated features, and contributes to the coherence of the product’s conceptual representation. While the categorization literature suggests that central features (versus less central features) are weighted more when consumers make judgments about a product, across two studies we find such effect is bounded by individuals’ self-construal. In particular, whereas independent consumers, adopting an analytical thinking style, rely more on central features than less central features in product categorization and evaluations, interdependent consumers, employing a holistic thinking style, use both features to form their judgments.     

Bygone eras vs. the good Ol' days: how consumption context and self-construal influence nostalgic appeal selection

This research compares historical and personal nostalgic appeals with potential influences of consumption context and consumer self-construal. Results from two experiments indicate that, regardless of nostalgia type, a nostalgic ad is more effective than a non-nostalgic ad with similar visuals. Personal nostalgia is more effective than historical nostalgia in ads for private consumption contexts. In contrast, historical nostalgia is more effective than personal nostalgia for public consumption contexts. The above-mentioned results hold for those whose self-construal is interdependent self-construal, not for those with independent self-construal. Based on the findings, managerial implications for advertising practitioners are provided.     

Judgment of Ingroups and Outgroups in Intra- and Intercultural Negotiation: The Role of Interdependent Self-Construal in Judgment Timing

Extending the common ingroup identity model (Gaertner et al. 1993, European Reveiw of Social Psycology, Vol. 4, pp. 1–26) and social categorization theory (Turner et al. 1987, Rediscovering the Social Group: A Self-Categorization Theory, Oxford: Basil Blackwell.), the current study investigates when superordinate categorization with an opponent occurs during intra- and intercultural integrative negotiation. I hypothesize that a high level of interdependent self-construal (Markus and Kitayama 1991, Psychological Review, 98, 224–253) is associated with early superordinate categorization with an opponent and favorable judgment of an opponents cultural group before negotiation takes place, whereas a low level of interdependent self-construal shows favorable judgment of an ingroup and outgroup after negotiation is closed. One hundred fourteen participants of the U.S. and the Republic of Korea completed a multi-issue negotiation simulation with integrative potential in either intracultural or intercultural dyads. Results support the hypotheses. I discuss theoretical and practical implications of the sensitivity of interdependent self-construal to social context and fluid boundaries of ingroups and outgroups, and the role of integrative negotiation in improving intergroup relations in globalizing and multicultural organizations and societies.     

The impact of self-construal and message frame valence on reactance: a cross-cultural study in charity advertising

In the context of charity advertising, this two-study design project aims to contribute at the intersection of three literatures: psychological reactance theory (PRT), messaging framing, and self-construal theory. Using a survey with student samples from the US and China, Study 1 demonstrated that self-construal affected reactance, such that independent self-construal was more associated with reactance. Further, it outperformed cultural background in predicting reactance. People with predominantly interdependent self-construals showed higher intention to purchase a product with social causes. Study 2 was a 2 (framing: gain vs. loss)?×?2 (self-construal: independent vs. interdependent) between-subjects experiment using a non-student sample in the US results on the associations between self-construal and reactance and the intent to donate were consistent with findings of Study 1. Study 2 also indicated that compared to gain-framed appeals, using loss-framed appeals in charity advertising generated more reactance, the gap was more pronounced among individuals with relatively higher interdependent self-construals (i.e. moderate and high levels of interdependent-independent self-construal). This project offers important theoretical and applied implications and provides a robust avenue for future research. Limitations were also outlined.     

Religious influences in unrestrained consumer behaviour

Religion is known for transforming human behaviour in many ways. This research investigates the influence of religiosity on two unrestrained buying constructs; impulsive and compulsive buying. The focus of this paper is on both intrinsic and extrinsic dimensions of religiosity. The first study provides important insights into the differential impact of these two dimensions of religiosity on unrestrained buying constructs. The second study explores the underlying mechanism of the relationship between extrinsic religiosity and unrestrained buying behaviours. Results show a negative relationship of intrinsic religiosity and a positive relationship of extrinsic relationship with unrestrained buying constructs. We also found that this relationship for extrinsic religiosity is mediated by susceptibility to interpersonal influence and moderated by long-term orientation. This research explains the differential impact of religion on unrestrained buying behaviour.     

How power distance belief,self-construal,and relationship norms impact conspicuous consumption

Building on the idea that luxury products can signal the owner's status to others, this research elucidates how fundamental and pervasive social factors—power distance belief (PDB), self-construal, and relationship norms—dynamically impact consumers' preferences for conspicuous consumption. Through three experiments, we found that (1) high-PDB consumers are more likely to prefer conspicuous consumption compared to low-PDB consumers, and this effect is mediated by their need for status; (2) the relationship between PDB and conspicuous consumption is enhanced under interdependent self-construal, attenuated under independent self-construal, and mediated by consumers' need for status; (3) these effects are moderated by relationship norms, such that the positive effect of PDB on conspicuous consumption under interdependent self-construal is attenuated when communal relationships (vs. exchange relationships) are salient. Our conceptualization and findings contribute to the literature on the dynamics of individuals' status-related behavior in social psychology and related fields, and provide important practical applications for luxury businesses.     

Social learning effects of complaint handling on social media: Self-construal as a moderator

With the proliferation of social media, firms are increasingly faced with the need to respond publicly to reduce the negative effects of customer complaints. Based on social learning theory, this study examines how complaint handling efforts and comments by others may affect the responses exhibited by individuals who demonstrated either independent or interdependent self-construal. A quasi-experimental design with a sample of 247 student participants was conducted. The results show that although unsuccessful complaint handling was likely to erode perceived trust, such effects were confined to individuals with independent self-construal. Furthermore, observers with interdependent self-construal evoked more positive perception if others disconfirmed the complainants’ experiences rather than approved with negative posts; this effect was not evident for the independents.     

规范性影响敏感度(SNI)如何影响全球品牌购买可能性？——一个整合的理论视角

在消费者行为研究领域,规范性影响敏感度是个很重要的构念。但在全球品牌领域的实证研究还相对有限,其影响全球品牌购买可能性的机制还尚不清楚。为此,文章整合全球品牌资产、社会认同和社会地位消费三大理论,试图在中国市场上探讨规范性影响敏感度如何影响全球品牌购买可能性。通过实证研究,结果表明规范性影响敏感度正向影响质量、自我认同和社会地位,进而影响全球品牌购买可能性。特别地,规范性影响敏感度对社会地位和自我认同的影响大于其对质量的影响。规范性影响敏感度通过质量、自我认同和社会地位三条中介路径影响全球品牌购买可能性,但并列中介分析表明中介效应之间并没有显著差异。这个研究结果有助于我们从基于顾客的品牌资产角度,来理解为什么创建全球品牌要同时兼顾平衡感性路径和理性路径。     

Large format retailing in the US: a consumer experience perspective

Proponents of relationship marketing seek to develop and maintain long-term ties to their customers in the hope of having a loyal customer base. In this paper we examined large format retailing from the perspective of consumers’ experiences in these stores. Focus group interviews were conducted in two major US metropolitan areas and one medium size market. After analyzing the focus group content, several themes emerged related to patronage of large format retailers. These included the accuracy of prices when products were scanned and loyalty to store personnel based on familiarity. Large format supercenters were especially chided for their bigness and potential negative impact on smaller retailers. Attending to the details of the food retail business (accurate pricing, product availability, continuity of personnel) are ways in which consumers’ experiences in retail stores might be improved. Numerous choices and a diverse array of retail formats are available to consumers in the US market. Managerial implications are discussed in the light of a changing retail landscape.