Organisational change and the management of training in Australian enterprises

This article presents the findings from a study of the impact of the introduction of new management practices on the organisation of training in Australian enterprises. The study investigated the impact of five common new management practices: teamworking, total quality management, lean production, business process re‐engineering and the learning organisation, as well as a number of other organisational factors. The incidences of these practices were modelled against eight measures of the organisation of training in enterprises. The results confirm that organisational change, as represented by the five new management practices, has had a significant impact on the organisation of training. However, the most significant impact on the way training is organised appears to be on the extent to which training and human resource policy are integrated with business strategy.     

Interdependencies between Marketing and Public Relations Disciplines as Correlates of Communication Organisation

The academic literature on corporate and marketing communication organisation is characterized by a comparatively large amount of conceptual work, with little detailed empirical analysis to support the theoretical perspectives offered. Following an established line of inquiry in organisational research; an information-processing perspective on organisational structure and design, the article develops and tests the hypothesis that interdependencies between marketing and public relations disciplines are correlated with choices for organisational arrangements. The findings of an exploratory analysis of organisations in the UK suggest, however, that in the majority of cases there is a lack of fit between information processing requirements brought about by the interdependencies between the marketing and public relations disciplines and the information processing capacity accompanying the actual design choices and organisational arrangements made. The practical implications of these findings for practitioners are discussed, and recommendations for further research are made.     

Does it Pay to Be Ethical? Examining the Relationship Between Organisations’ Ethical Culture and Innovativeness

In this article, we examine the relationship between ethical organisational culture and organisational innovativeness. A quantitative empirical analysis is based on a survey of a total of 719 respondents from all levels of three Finnish organisations, both general staff and managers. The organisations belong to both the private and public sectors. The results of this study show that organisations’ ethical culture is associated with their organisational innovativeness, and that different dimensions of ethical culture are associated with different dimensions of organisational innovativeness. The ethical culture of the organisation had a specific role in process and behavioural innovativeness. It was found that congruency of management was the single dimension with the highest effect on organisational innovativeness overall and specifically on process and behavioural innovativeness. These findings suggest that when organisations are aiming for specific outcomes, such as organisational innovativeness, they need to be aware of what dimensions of ethical culture are particularly relevant.     

Organisational influences upon the development of occupational expertise throughout the career

The present study describes the relationship between four organisational predictor variables and the degree of occupational expertise of higher‐level employees in three different career stages. The factors in question are: social support from immediate supervisor, social support from near colleagues, organisational facilities and attention from immediate supervisor for a further career development. Hypotheses have been tested with original survey data from 420 higher‐level employees and 224 direct supervisors working in large organisations both in the profit and in the non‐profit sector. The results indicate that the focus of attention is, in general, restricted to the employee's present contribution and to the familiar job domain. Activities aimed at enlarging the outlook are virtually non‐existent. That is to say, management has a preoccupation with instrumental leadership, i.e. aimed at the here‐and‐now and less future‐oriented, instead of appropriate people management.     

To blow or not to blow the whistle: the effects of potential harm,social pressure and organisational commitment on whistleblowing intention and behaviour

This study uses a rational ethical decision‐making framework to examine the influence of moral intensity (potential harm and social pressure) on whistleblowing intention and behaviour using organisational commitment as a moderator. A scenario was developed, and an online questionnaire was used to conduct an empirical analysis on the responses of 533 participants. The mean age and years of work experience of the respondents were 31 and 8.2 years, respectively. The results show, first, that while moral intensity is correlated with whistleblowing intention, only the potential harm is positively correlated with such intention. Second, potential harm and social pressure differentially affect whistleblower choice of using an internal or external channel. Third, organisational commitment has a moderated mediation effect among moral intensity, whistleblowing intention and behaviour. Fourth, whistleblowers may be grouped into four conceptual types: indifferent, rebel, mature and spoil. Finally, theoretical and managerial implications of the findings are discussed.     

Trust,collaboration, e‐learning and organisational transformation

While theoretically distinct, learning and knowing are meshed in practice. This paper builds on this observation and argues that organisational transformation and the development of best practices in e‐learning share some similar context. This is particularly evident when knowledge management perspectives are considered. Specifically, trust and collaboration are shown to be common enablers of both activities. A range of interrelated models is introduced with trust identified as prominent within a complex mix of processes and outputs that can be described in terms of interoperability. Collaboration and interoperability are identified as key organising principles in information‐based and knowledge‐based economies. Through collaboration common goals and mutual benefit are discerned and pursued; duplication of effort is minimised; innovation is stimulated. Achieving technical interoperability demands use of networks in ways that harness the aggregate capacity of disparate systems, applications and services. The resulting infrastructure matches requirements of both e‐learning and organisational transformation.     

The Dual Role of Communication in Franchise Relationships: A Franchisee Perspective

Although the role of communication in franchise relationships is well recognized, it is not well understood. This paper proposes two higher‐order latent constructs—relationship positivity and relationship negativity—each of which is reflected in four first‐order constructs. The paper investigates the influence of communication on both positivity and negativity simultaneously. Authors collected data from 300 franchisees of a franchise system in Korea, and estimated a structural equation model to test the hypotheses. Results demonstrate the dual influence of communication—it enhances positivity and reduces negativity. More importantly, and somewhat surprisingly, communication is more effective at enhancing positivity in a relationship than at reducing negativity.     

Evaluating the effects of executive learning and development on organisational performance: implications for developing senior manager and executive capabilities

In spite of decades of research into high‐performance work systems, very few studies have examined the relationship between executive learning and development and organisational performance. In an attempt to close this gap, this study explores the effects of a validated four‐dimensional executive learning and development measure on a composite measure of organisational performance. The study is based on ordinal regression analysis with empirical data elicited from 222 executives and senior leaders drawn from a wide geographic region. The theoretical link theoretical between the two variables was established by building on the Activity‐Motivation‐Outcome concept in order to encapsulate human capital, dynamic capability, resource dependency, social exchange and leader‐member‐exchange theories. The study reported an overall positive effect of executive learning and development on firm performance and has significant implications for the effective development of executive and senior management capabilities as a means of improving organisational effectiveness.     

Research note: A cost‐benefit analysis of letter prenotification and follow‐up

Conflicting findings for two of the most commonly used, cost‐incurring mail survey inducement techniques encouraged a re‐examination of the effectiveness of letter prenotification and letter follow‐up. An expanded cost‐benefit analysis, which considered response rate, time, quality and cost, was conducted on a sample of university academics in a 2 × 2 experimental design with control. Both letter prenotification and letter had no significant effect on response rate. Cost‐benefit analysis showed the control group was the most cost‐effective, followed by the follow‐up group, the interaction group and the prenotified group; although this ordering depends on the researcher's priorities. The results suggest that the use of prenotification letters to improve response from organisational respondents may be misguided and questions the use of follow‐up letters.     

Managing new product development: Some alternative ways to organise the work of technical specialists

There is an increasing amount of management literature about how to manage the product development process. By‐and‐large this concentrates on organisational and management techniques to be applied within the enterprise. Based on a piece of empirical work carried out in a number of engineering‐based companies, this paper suggests a range of organisational and managerial options extending beyond the boundaries of the firm. For those firms engaged in product developments which require the expertise of technical specialists choices have to be made about how much occupational control these specialists exert; how much managerial control should be exercised over them; how much of this expertise should be available in‐house and how much bought‐in; and what relations there should be with government in the training and development of these technical experts. This paper explores these options in the context of a study of engineering designers.     

Knowledge development and sharing in multinational corporations: The case of a centre of excellence and a transnational team

In this paper, we link the discussion on the differentiated multinational corporation (MNC) with organisational mechanisms for knowledge development and sharing. The aim is to explore the impact of different organisational mechanisms on knowledge development and sharing. Using case-study data—drawn from the same MNC—to explore two different organisational mechanisms, a Centre of Excellence and a transnational team, the findings illustrate how multifaceted knowledge development and sharing are. The organisational structure of the two organisational mechanisms partly determines whether knowledge development occurs locally or globally. This, in turn, has consequences for how knowledge sharing evolves. The sharing process is like a double-edged sword: how to share globally while allowing for local adaptations or how to share locally while developing global knowledge.     

Multi‐faceted feedback for organisational heads for self and organisational development: experiences of school principals in India

The design and use of multi‐faceted feedback as a developmental tool for organisational heads is the focus of this paper. A customised feedback instrument was designed for school principals to enable assessment by self and various stakeholders. The instrument was designed to assess principals’ administrative, managerial and leadership competencies and school policies and systems that are designed, regulated, supervised and/or controlled by the principal. The multi‐faceted feedback made it possible to provide a comparison of principals’ own evaluation of their efficacy with reference to that of the relevant stakeholders. The feedback received is analysed and interpreted to aid in the preparation of a developmental plan for future action. Insights obtained from this experience are used to discuss issues in the use, design and administration of multi‐faceted feedback for organisational heads. The underlining concern is to fine‐tune each aspect of the feedback process to maximise gains for the receiver of the feedback and the organisation.     

Trade associations and corporate social responsibility: evidence from the UK water and film industries

In highly structured organisational fields individual efforts to deal rationally with uncertainty and constraints tend to lead, in the aggregate, to greater homogeneity in structure, culture and output. Drawing on institutional theory, this paper develops research propositions regarding the nature and scope of corporate social responsibility (CSR) engagement at trade/industry association level. The cases of the water and sewerage and film industries are used in order to test these propositions. The findings suggest that (a) trade associations in more homogeneous industries are more likely to engage with CSR‐related issues; (b) trade associations in industries that face greater external scrutiny and threats to legitimacy are more likely to engage with CSR‐related issues; and (c) trade associations are more likely to engage with those substantive CSR issues that are of greater concern to the industry's most salient stakeholders. The findings also suggest that trade associations may have a greater tendency to engage in symbolic legitimation efforts through CSR if faced with the task of repairing industry legitimacy.     

Gender-determined Jobs and Job-rotation - Problems and Possibilities

The aim of the article is to discuss and analyse the strategy for quality introduced by a Swedish daily-ware retailer and especially what role organisational rationality, irrationality and gender plays for some aspects of this strategy. The strategy was motivated by the intense competition. One of its key components was work rotation in the stores. Six out of 90 stores were studied. In five of these work rotation was selective: the most female-labelled duty, cashier work, and the most male-labelled, butchering, were excluded. In the sixth store the work rotation was total. Before analysing the results, the national, sector and company contexts are presented. The analytical tools and concepts are drawn from different feminist organisational researchers. The main conclusions are that decisions made by top managers are necessary but not sufficient to create changes in organisations. The importance of middle management is emphasised although it is obvious that power is present everywhere. These findings indicate that there is not one all-embracing decision behind the outcomes but rather many small decisions made by both women and men on all hierarchical levels. The outcome also suggests that economic rationalities are weaker than gender rationalities, an outcome which ought to influence organisational theories.     

The Relationship between Individualism,Collectivism, the Perception of Justice,Demographic Characteristics and Organisational Citizenship Behaviour

This study examines the relationship between individualism, collectivism, the perception of justice, and demographic variables and organisational citizenship behaviour. The research design is based on survey data acquired from questionnaires distributed to 241 certified nurses and their superiors in 20 units of one of the hospitals in northern Israel. The findings showed that collectivist employees tended to display OCB more frequently than individualistic employees. Positive relationships were found between justice variables and OCB. Of the demographic variables, married employees tended to display OCB more than unmarried workers. In addition, more experienced employees exhibited fewer organisational citizenship behaviours than did their less experienced colleagues. The findings are discussed in terms of their theoretical and practical implications.     

Organisational citizenship behaviours and effectiveness: an empirical study in two small insurance companies

The study relates six dimensions of organisational citizenship behaviours (OCB) at the branch level with several indicators of the effectiveness of 38 branches of two insurance companies. Results suggest that the branches where employees display more OCB are the most effective. These findings are discussed in the context of a scarcity of empirical studies on the topic, despite researchers' assumption that OCB enhances team and organisational effectiveness.     

The impact of organisational structure and practices on learning in the workplace

The main thrust of the research effort into workplace learning has been to identify the characteristics of workplace learning as experienced by the learner. The impact of the wider organisational process in which that learning is embedded have been played down. This paper, building on the work of Koike and Darrah, uses research conducted in a major multinational corporation (MNC) in South‐East Asia, to explore the impact of the wider organisational structures on the process of learning. The model it develops not only shows how these processes impact on workplace learning but also helps explain why workers acquire different levels of skill.     

Virtue in small business in small places: Organisational factors associated with employee dishonest behaviour in the retail sector

The organisational factors associated with employee dishonest behaviour are understudied because dishonesty is sensitive topic and organisations are not willing to reveal misbehaviour to the wider public. This paper addresses this research gap by providing an empirical study on reporting of dishonest behaviour of retail employees in Estonia and Latvia. The aim of the paper is to find out how organisational factors affect the reporting of dishonest behaviour in retail sector. Local vs international retailers and rural vs capital city stores characterise organisational factors and these are analysed in different hypothetical scenarios: low wage, perceived injustice and boredom. The sample consists of 781 retail employees from six retail organisations. The study employed a survey with manipulated questionnaires. Some of the main findings are the following: employees in international retail chains and in stores located in capital cities deem dishonesty more prevalent compared to domestically owned shops and stores situated outside metropoles. However, employees outside capital cities were more sensitive to the motives, especially perceived injustice. Implications for retailers are discussed at the end of the paper.     

The effects of two directions of conflict and facilitation on frontline employees’ job outcomes

This study investigated the effects of two directions of conflict and facilitation simultaneously on job performance, job satisfaction, and affective organisational commitment based on data obtained from frontline hotel employees in Northern Cyprus. As expected, family–work conflict dimished job performance, while family–work facilitation enhanced job performance. Contrary to our prediction, conflict between work and family domains intensified job performance. The results of the path analysis revealed that work–family facilitation increased job satisfaction, while family–work facilitation triggered affective organisational commitment. The findings pertaining to the relationships between job performance, job satisfaction, and affective organisational commitment were in the hypothesised directions. Also, the results of the confirmatory factor analysis demonstrated that the four-factor model that consisted of work–family conflict, family–work conflict, work–family facilitation, and family–work facilitation was superior compared with other models tested. Implications of the empirical findings and their future research directions are discussed in our study.     

Internal marketing,organisational culture,job satisfaction,and organisational performance in non-life insurance

The concept of internal marketing employed in the service sector is crucial to excellent service provision and successful external marketing. This study conducts an empirical investigation into the non-life insurance industry in Taiwan, exploring the correlation between internal marketing, organisational culture, job satisfaction, and organisational performance in Taiwan. Results show significant correlations among internal marketing, organisational culture, job satisfaction, and performance of non-life insurers. These findings can provide a basis for future studies of related topics as well as a solid reference for business owners and managers in the non-life insurance sector.