Invisible costs in offshoring services work

Offshoring service work is an accelerating trend. While the cost-savings from offshoring service work are usually clear, operating at a distance also brings with it certain “invisible costs.” We combine existing service operations theory with insights from the literature on communications and culture to present a new conceptual framework, organized around interaction intensity and interaction distance. We identify the drivers of these costs. We conclude with recommendations for controlling or attenuating invisible costs in offshoring service work.     

A typology of offshoring and outsourcing in electronically transmitted services

The offshoring and outsourcing of service work from high-wage to low-wage countries has received considerable exposure in the popular press. Some have claimed that virtually all services that can be electronically transmitted should be offshored due to the extreme labor rate differentials. Relatively little work has actually been offshored to date, making empirical assessment difficult. Here, a normative model of the appropriate role of offshoring is proposed. We present a strategic contingency model, to be viewed at the process level, intimating that firms with the same processes should come to different solutions regarding these decisions.     

Selecting the governance mode when offshoring knowledge-intensive activities

The offshoring phenomenon has evolved in recent years, and can be understood from a threefold perspective: first, the evolution in the type of activity being offshored; second, the learning curve involving both the companies implementing offshoring and service providers; and third, the reasons for offshoring. This study proposes an empirical framework that will allow us to explore the interaction between the type of activity (specifically knowledge-intensive) and the drivers of the decision to select the most appropriate governance mode. Specifically, our results show that market-seeking drivers become the primary determinants prompting firms to offshore knowledge-intensive activities through a captive center. In contrast, the motivation to reduce costs moderates the decision to offshore knowledge-intensive activities by nurturing a preference for offshore outsourcing. The empirical evidence is supported by multi-country data from the Offshoring Research Network.     

Analysis of interactions among core,transaction and relationship-specific investments: The case of offshoring

Through the use of core, transactional and relational specificity constructs, the paper studies how the emphasis of clients’ who move business processes offshore, changes over time to represent complex relationships between investments in core, transaction and relationship-specific assets. The complex combination of these investments helps clients attain evolving objectives in offshoring alliances. Interpretive Structural Modelling (ISM) has been used to establish changing emphases of the specific elements in offshoring alliances.     

Offshoring knowledge and service work: A conceptual model and research agenda

This paper presents two complementary conceptual models that help shed light on the complexities of offshoring service and knowledge work. In developing the model, we draw upon existing literature in the realm of service operations and delivery and build on insights from allied areas such as management and practice. The models offer a simple yet powerful way to conceptualize offshoring of knowledge and service work and to identify the inherent challenges that such strategies entail. The evolutionary model of offshoring parallels well-established work in the manufacturing literature to present a sequential view of building organizational competence in offshoring. The implications of the conceptual models have been discussed in a range of propositions that can be viewed as foundations for new inquiry in this research stream.     

Offshore outsourcing of professional services: A transaction cost economics perspective

This research utilizes the framework of transaction cost economics (TCE) to develop an understanding of how firms manage the costs and risks of offshore outsourcing of professional services. This research examines the perspectives of eight organizations through interviews with 10 high-ranking supply management executives. The paper first explores the rationale for offshore outsourcing among the organizations studied. Using the tenants of TCE, this paper postulates that fixed costs of establishing the relationship dominate the variable costs of day-to-day transactions, and that organizations will not offshore outsource areas where there is high perceived degree of unmanageable risk. The paper expands on themes provided by TCE and offers some lessons learned, and guidelines for managing and controlling offshore outsourced services relationships.     

Facilitating offshoring with enterprise technologies: Reducing operational friction in the governance and production of services

The development of cheap and robust communications technologies has lowered the cost of conducting business transactions across international boarders and opened up low wage rate global labor markets to firms facing demand for cheap and efficient service delivery. A review of transaction cost theory and operations management models of service process disaggregation reveals parallels between the how firm boundaries are determined and how certain service process elements can be disaggregated from face-to-face customer contact. This theoretical background is used to identify challenges to the effective offshoring of service processes. The competitive capability literature offers suggestions as to how firms might acquire the internal capabilities required to manage offshore service processes. Propositions are developed on how the standardized transactional infrastructure of enterprise technologies (and the organizational competencies developed by successful enterprise system adopters) may help mitigate the challenges of offshore governance.     

网上交易历史记录的特征提取

文章针对网上交易历史记录的特征提取问题,对网上交易记录网页特征可能的提取对象进行探讨,通过实验对目前常用的特征提取算法比较后,得出了适合于网页特征提取的方法,并且为有效的提取客户端上保存网上交易记录的特征提供思路。     

20世纪90年代以来西方城市规划史研究态势

城市规划史是是一门新兴的史学与城市规划的交叉科学,其发展走向主要受到史学、城市规划和城市史发展的影响,其他学科如社会史、经济史、文化史等也具一定影响作用,因此它具有跨学科与多学科的性质.本文首先概括论述了史学、城市规划这两门学科近年来的发展动态,总结了城市规划史学科的研究进展.以此作为时代和学术背景,分析了城市规划史自20世纪90年代以来的多元化研究态势,包括新的研究主题、着手点和研究方法等,同时展望了未来的趋势.     

Services cultural alignment in offshoring: The impact of cultural dimensions on offshoring location choices

Empirical research on the growing wave of services offshoring has examined the impact of several key factors such as wages and personnel quality on firm choices of offshore locations. However, examinations of culture in services offshoring to date have largely been confined to the relatively coarse concept of aggregate cultural differences between the home and host countries. We propose that specific cultural attributes are more closely aligned with successful service provision. We empirically examine our theoretical development of service cultural alignment and investigate the impact of cultural dimensions on the location of service offshoring projects. In addition, we examine whether Western and Asian firms have different cultural preferences in terms of the location of services offshoring projects. We find that host countries with lower levels of Hofstede's uncertainty avoidance as well as higher levels of individualism and power distance are able to attract greater numbers of service offshoring projects, even after controlling for macroeconomic, linguistic, and risk-related factors. We did not find that Western and Asian firms have different cultural preferences in this regard. We discuss implications of the findings with respect to theory, managerial practice, and governmental policy.     

Offshoring technology innovation: A case study of rare-earth technology

Many US firms are improving their individual competitiveness by offshoring manufacturing operations, services and, increasingly, knowledge work. Although research to date has maintained that these practices are beneficial to the offshoring firm and national economies, by reducing costs and expanding markets, little is known about the longer term effect of offshoring on the rate of innovation of home economies. This paper suggests that offshoring practices have adverse effects on innovation at the national home base. The analysis uses patents in the rare-earth element industry, a high-tech area which is among those that have evolved the furthest towards outsourcing and relocation away from the US and to developing countries. Looking at the rare-earth industry can provide insights in identifying potential long term impacts of offshoring on innovation because many other US industries are likely to adopt similar offshoring strategies.     

Innovation and productivity in knowledge intensive business services

This paper studies empirically the relationship between the sources of knowledge, innovation and productivity in Knowledge Intensive Business Services using French micro data and sheds some new light on the production of knowledge and on effects of innovative output on firm productivity. Both an innovation function and a production function augmented with dummy endogenous innovation are estimated. Three estimators which control for endogeneity of the dummy innovation are employed: the first is a maximum likelihood estimator of the equations’ system while the other two are built in the instrumental variables framework. These estimators give useful complementary information because of the usual efficiency-robustness tradeoff comparing system-equations and single-equation estimators. We find that innovation is frequent in Knowledge Intensive Business Services and has a strong and positive effect on productivity. As in manufacturing, the main determinant of innovation is formal knowledge resulting from R&D or from acquisitions of equipment, patents or licenses.     

Backshoring manufacturing: Notes on an important but under-researched theme

This note discusses the phenomenon of backshoring manufacturing relying on empirical results based on a large-scale Danish questionnaire-survey. The note argues for further research on antecedents, motivators, and barriers of the use of globalisation strategies. It further argues for using automation in order to maintain production jobs. Lastly, the note demand more research on how ambidexterity as a dynamic capability serves as a predecessor to cope with the dynamics of globalisation strategies and supply chain design.     

Offshoring of routine tasks and (de)industrialisation: Threat or opportunity—And for whom?

Offshoring, or overseas sourcing of routine tasks, generates efficiency gains that benefit consumers and workers with skills similar to those whose very jobs are threatened by offshoring. Essentially, the interaction between offshoring, footloose capital and agglomeration economies locks the comparative advantage of advanced nations in complex or strategic functions while labour services in ‘routine’ tasks, the coordination of which is easily codified, are provided by low-wage developing nations through the fibre optic cable. In this framework, the partial-equilibrium view that offshoring is necessarily detrimental to workers in advanced nations is misguided because the implicit counterfactual—that keeping the off-shored jobs would have no macroeconomic impact on the economy—is not warranted. In addition, inasmuch as routine tasks create few positive feedbacks, trade in tasks can be an impediment to income convergence, unlike trade in goods. In short, this paper qualifies the views that offshoring hurts workers in the North and accelerates income convergence between the North and the South.     

Future and impact of backshoring—Some conclusions from 15 years of research on German practices

In this short comment, empirical evidence will be offered to some of the questions Fratocchi et al., 2014. J. Purchasing Supply Manage. 20(1), http://dx.doi.org/10.16/j.pursup.2014.01.004 have posed in their short conceptual paper in this issue. Dynamics of German backshoring activities over the past 15 years are described and differences in motivations between the main backshoring modes are depicted. Further implications for global value chains and local manufacturing modes are discussed and future research directions are proposed.     

Offshoring and reshoring: U.S. insights and research challenges

The phenomenon of reshoring to the U.S. has received wide attention ever since it became a political platform for U.S. politicians during the last presidential election. The economic downturn, a heightened emphasis on sustainability, and increasing customer expectations for flexibility and improved cost performance drove firms to re-consider the appropriate “shoring” decision. The intent of this research note is to add a U.S.-centric perspective to the “shoring” debate.     

基于大学生能力培养的《中国近现代史纲要》案例教学探讨

从历史学科的特征和案例教学的功能来说,《中国近现代史纲要》课程利用案例教学培养大学生能力是可行的。在教学过程中让学生主动分析案例,进入到特定的历史情境中进行教学,有助于提高课程吸引力和培养学生能力。