ISO 9000/1994, ISO 9001/2000 and TQM: The performance debate revisited

The debate about the impact of ISO 9000/1994 on performance has been waging since its inception. While there is a general agreement regarding the positive impact of TQM on performance, there has been less agreement among the academics about the impact of ISO 9000/1994. Perhaps in response to such debate, the new ISO 9001/2000 has appeared purporting to be more in line with the TQM philosophy. As of now, how this 2000 version actually affects performance is yet to be explored. In this study, we compare the implementation of ISO 9000/1994 and ISO 9001/2000 as representing two different efforts to implement quality management practices. We evaluate its impact on company performance with a sample of 713 Spanish industrial companies. We also examine if the 2000 version of ISO is taking us closer to the implementation of TQM. Further, we depart from the past studies methodologically by considering performance as a formative construct rather than a reflective construct. Based on the mean and covariance structural (MACS) analyses, we conclude that ISO 9001/2000 certified companies do not perform noticeably better than ISO 9000/1994 or non-certified companies. However, we find that ISO 9001/2000 certified companies apply TQM at a higher level than ISO 9000/1994 certified companies, but whether they actually perform better is less clear.     

IAEA50—C／SG—Q与ISO9000相结合完善核电站质量安全管理体系

对ISO9000：2000族标准和IAEA50－C／SG－Q法规进行了对比分析,论述了两类不同标准体系之间的区别与联系,并为核工业企业建立和完善质量安全管理体系提出了若干建议。     

ISO／TC176修订ISO9000族的基本思路

介绍了ＩＳＯ／ＴＣ１７６ 修订ＩＳＯ９０００ 族标准的要因、２０００ 年版ＩＳＯ９０００ 族的主要特点,以及各类组织应如何对待修订中的ＩＳＯ９０００族标准。     

2000版ISO9000族标准的最新进展

简要介绍了2000版ISO9000族标准的最新进展,包括其构成、分类及内容摘要。重点分析研究了3.0版TL9000电信业质量管理体系标准的内容和应用。最后对该族标准进行了综合分析,并对其未来发展作了预测。     

供水企业导入ISO9000质量管理体系的探讨

ISO9000质量管理体系为各类组织的质量管理提供了理论基础和应用方法。文章分析了我国供水企业的产品质量现状,讨论了供水企业导入ISO9000质量管理体系的必要性和可行性,并提供了供水企业导入ISO9000质量管理体系的途径和步骤。     

浅谈2000版ISO9000标准在企业质量管理中的运用

2000版的标准发布实施,使得质量管理体系进一步发展。文章论述了实施ISO9001标准的关键,以及如何运用ISO9004标准保证企业质量管理体系的有效实施。     

Towards an understanding of supply chain quality management

In this paper, we define supply chain quality management (SCQM) to operationalize and understand the effect of increased emphasis on supply chain management on the practice of quality management. We review current research in quality management and identify common themes found in the literature. Key quality management content variables identified are customer focus, quality practices, supplier relations, leadership, HR practices, business results, and safety. We use these variables to propose areas for future research in the field of supply chain quality management.     

A replication and extension of quality management into the supply chain

As competition moves beyond a single firm into the supply chain, researchers are beginning to explore quality management (QM) in a supply chain context. The literature suggests that supply chain management (SCM) consists of internal practices, which are contained within a firm, and external practices, which cross organizational boundaries integrating a firm with its customers and suppliers. Supplier quality management and customer focus are two QM practices that are also clearly in the domain of SCM. In this study we investigate how these two supply chain management-related quality practices lead to improved performance and examine the practices that precede and mediate those relationships. In doing so, we replicate and extend the relationships among the QM practices and their effects on firm performance suggested in Kaynak [Kaynak, H., 2003. The relationship between total quality management practices and their effects on firm performance. Journal of Operations Management 21, 405–435] using survey data gathered from firms operating in the U.S. The inclusion of customer focus and supplier quality management in the QM model supports the importance of internal and external integration for quality performance. Implications of the results for researchers and practitioners are discussed, and further research implications are suggested.     

2000版ISO／DIS9001标准质量管理体系文件评析

对ISO/DIS9001 :2000标准质量管理体系文件的结构、内容、特点及94版体系文件向2000版的转换作了简要的评析     

全面质量管理和ISO9000标准的局限性

简要分析了全面质量管理和ISO9000标准在适应技术创新、管理创新、制度创新和企业信息化要求，以及完全保证质量等方面的局限性。指出“中心的错位”、“质量不是全部”是问题的关键。提出了全面管理（TM）和全面管理系统（TMS）的概念。     

国有大中型企业质量管理《规范》与2000版ISO9000族标准

最近发布的《国有大中型企业建立现代企业制度和加强管理的基本规范（试行）》的质量管理部分与2000版ISO9000族标准具有明显的相似性。通过对比《规范》中的要求和ISO9000族标准的规定,对两者的融合进行了初步的探讨。     

ISO9000系列标准与全面质量管理（TQM）

回顾了ＴＱＭ的发展及其基本构成,比较了ＴＱＭ与ＩＳＯ９０００系列标准的异同,论述了两者的关系。     

论ISO9000族标准与TQC的关系

本文在分析ＩＳＯ９０００放标准与全面质量控制（ＴＱＣ）异同的基础上,就两者瓣关系进行了论述。认为两者辅相成,既不就相互对立,也不能相互替代,当前全面质量管理已进入ＴＱＣ与ＩＳＯ９０００标准有机结合的新阶段－－－“标准质量管理（ＳＱＣ）”阶段。     

An empirical investigation into supply chain vulnerability

A growing number of academicians and practitioners have put supply chain risks on their agendas, particularly triggered by a recent series of catastrophic events that have disrupted economies and supply chains around the globe. Given the increasing awareness of this important topic, the purpose of this research was to study supply chain risks in more detail and to investigate the relationship between supply chain vulnerability and supply chain risk. Responses from 760 executives from firms operating in Germany reveal that supply chain characteristics such as a firm's dependence on certain customers and suppliers, the degree of single sourcing, or reliance on global supply sources are relevant for a firm's exposure to supply chain risk. Overall, this research represents the first large-scale investigation of this important relationship and provides a finer understanding of the antecedents of supply chain vulnerability.     

基于ISO9000标准的高等教育质量管理体系的探讨

对运用ISO9000标准进行高等教育质量管理的必要性和可行性进行了论证,对质量管理体系的基本框架和教育服务过程进行了初步设计,提供了一种可供选择的高等院校质量管理新路。     

Firm's resilience to supply chain disruptions: Scale development and empirical examination

This paper expands our understanding of factors that contribute to development of firm resilience to supply chain disruptions. In doing so, we operationalize firm resilience to understand how supply chain disruption orientated firms can develop resilience to supply chain disruptions. We find that supply chain disruption orientation alone is not enough for a firm to develop resilience. Supply chain disruption oriented firms require the ability to reconfigure resources or have a risk management resource infrastructure to develop resilience. The way in which supply chain disruption oriented firms develop resilience through resource reconfiguration or risk management infrastructure depends on the context of the disruption as high impact or low impact. In a high impact disruption context, resource reconfiguration fully mediates the relationship between supply chain disruption orientation and firm resilience. In a low impact disruption context, supply chain disruption orientation and risk management infrastructure have a synergistic effect on developing firm resilience.     

浅论遵循ISO9000进行房地产行业的流程设计

文章认为房地产行业是个具有多重属性的行业,具有一定的独特性。组织建立ISO9000质量管理体系,流程设计是关键的环节。尤其是如何针对房地产业流程的周期长、外部接口多、并行运作多、结果一次性等特点,来建立企业的ISO9000质量管理体系是一个难点。作者结合自己的实践经验,从房地产行业的流程设计的特点和内涵角度,提出了有关的论述。     

药品ＧＭＰ与ＩＳＯ９０００浅析

分析了ＧＭＰ和ＩＳＯ９０００的异同,并对制药企业同时实施这二个质量管理标准时,如何相容操作提出几点见解。     

国外采用ISO9000族系列标准促进质量信息管理与反馈过程建立简介

介绍国外质量管理与标准化紧密结合,促进建立质量管理与信息反馈机制的做法。     

论ISO9000质量标准体系与精益生产

ISO9000质量标准体系和精益生产均能提高企业运营质量。本文认为,二者在以客户为中心、重视基础标准化建设等方面有一致之处,但在作用范围、实施模式等方面存在重要差异。通过分析得出,二者的优势互补可以为企业创造更大的效益,未来的企业只有同时成功实施这两种管理体系,才能立于不败之地。