我国第三方物流企业服务补救模式研究

第三方物流企业是联系生产、流通和消费的一类服务业,是关联企业优化经济资源配置,提高企业运营质量,改善资本环境以及形成企业核心竞争力的重要途径.作为一个新兴产业,它的发展不仅推动了物流的业态成熟,也提高了服务业整体的贡献率,受到业内人士高度关注.在物流行业竞争日益激烈的今天,服务质量已成为物流企业竞争的主要手段.但是由于物流服务的特性,使得服务失误几乎不可避免,严重影响其服务质量的改进.因此,从顾客满意的角度出发,着重考虑如何针对服务失误进行补救,使企业能够运用服务补救措施及时地发现和解决问题,提高服务质量,不断优化和完善物流服务补救体系,改善顾客关系,形成第三方物流企业长期的竞争优势.     

露天边帮残矿回收实践

板石沟铁矿是一座开采了48年的老矿山,由于受露天开采技术、矿体端部地质条件等因素制约,导致6#矿组东端露天边坡内有许多边、难、残矿体没有回收,自2000年以来,在矿业公司相关技术人员的不断探索和实践下,经过板石矿业公司有关生产技术部门的不断努力,在对这些露天边坡残矿开采过程中摸索出了一条比较成功的回采方法和管理经验。     

Economic Viewpoint The Shape of the UK Recovery

Monthly economic data combined with the more optimistic tone of CBI and other surveys suggest that the recession may be drawing to a close. By the early summer it was becoming apparent that output was no longer falling; now it appears that the economy is in transition front the 'bumping along the bottom' phase, which lasted through the summer months, to the beginnings of a modest recovery in output and demand. The focus of interest is therefore switching away front the timing of recovery towards its shape and strength.
We have previously argued that the recovery would be led by consumer spending, that industry would not resume investment spending un ti1 demand elsewhere was picking up, and that although exports have held up remarkably well, taking some of the strain of the downturn in domestic demand, there was little prospect of a surge in world trade to provide the pre-conditions for an export-led recovery. What was and is needed is a recovery in consumer confidence, with a willingness to borrow at lower interest rates showing up in a reduction in the personal savings ratio.
But the recovery starts with the personal sector still having a large debt overhang from the 1988-9 boom, which will inevitably inhibit new borrowing. Meall while the credit crunch is restricting the ability of banks to lend. Together these imply only a limited response to the interest rate cuts of the last year and would, in the absence of the EMS link with high German interest rates, argue for further interest rate reductions. But high post-unification German rates put a floor under UK rates and will slow the recovery. The economy will do little more in 1992 than make up for the output losses of 1991 and our forecast (as in June) suggests that it will not be until 1993 that previous output peaks are passed and unemployment is stabilized.     

浅析施工降水的回收利用

水是生命之源,没有水就没有地球上的生物,也就没有人类的今天。我国是水资源短缺的国家,城市缺水问题尤其突出。本文主要阐述了水资源的短缺的现状,对施工降水的前景与现状进行分析,对如何进行有效地回收利用施工降水的方式等进行探讨。     

服务补救属性对顾客满意的影响效应研究

服务失败不可避免,重新赢得顾客的有效途径就是通过成功的服务补救。关于服务补救属性的有效性,服务补救的相关研究得到了的研究结果不尽一致。本文考察服务补救属性对各种顾客满意所具有的影响效应。本文运用预期失验理论建立概念模型并提出假设,考察的服务补救属性为补偿和道歉。研究发现,补偿正向地影响服务补救预期失验水平、服务补救顾客满意、以及总体服务满意。道歉也能提高顾客的服务补救预期失验水平、服务补救顾客满意、以及总体服务满意。研究还发现,超额补偿与足额补偿所导致的总体服务满意没有显著差异。     

Corporate Turnarounds: The Duality of Retrenchment and Recovery

Corporate turnaround research has described retrenchment and recovery as contradictory forces that should be addressed separately. While a few scholars have argued that retrenchment and recovery are interrelated and may have to be integrated, others have contended that such arguments are flawed since they downplay the contradictions between the two activities. In this paper, we clarify the nature of the retrenchment–recovery interrelations, as well as their importance for turnaround performance. Drawing on the paradox literature, we argue that retrenchment and recovery form a duality: they are both contradictory and complementary. Integrating the two activities allows turnaround firms to create benefits that exceed the costs of their integration, which affects turnaround performance positively. We test our arguments through an empirical study of 107 Central European turnaround initiatives and find evidence for the assumed duality between retrenchment and recovery. Our main contribution is integrating the hitherto disparate theory perspectives of corporate turnaround into an overarching framework.     

油气回收技术的经济性分析

由于原油及成品油的蒸发损耗造成油料数量减少、油品质量降低、潜在火灾隐患、环境污染等一系列问题,在环境保护和节约能源的要求下,油气回收技术已成为公众关注的热点。介绍了四种油库用油气回收的技术工艺,并通过对回收工艺进行经济性分析,为是否进行油气回收的改造提供了依据。     

Lessons from The Cultural and Political Economy of Recovery

This essay reviews four of the central themes in Emily Chamily‐Wright's The Cultural and Political Economy of Recovery. These themes include: (1) the cultural toolkit, (2) the use of qualitative methods in social science research, (3) polycentricism and disaster recovery, and (4) entrepreneurship in non‐priced environments. Our purpose is twofold. First, to make clear Chamlee‐Wright's contributions to our understanding of disaster recovery. Second, to demonstrate how these themes provide an opportunity for interdisciplinary exchange by blending insights from across the social sciences.     

基于逆向物流的拆卸和恢复策略优化算法

针对逆向物流中产品拆卸回收和恢复的难题,从图论的角度采用最短路径算法探讨了产品拆卸的路径选择问题。随后结合回收产品的恢复策略、不同种类的拆卸方法以及不同的拆卸修复质量,采用随机动态规划算法解决产品回收后的恢复策略的优化问题。     

Economic Viewpoint The Company Sector and the Economic Recovery

Prospects for the economy in the coming years depend largely on whether the private sector will expand activity and increase its employment. The immediate concern is to reverse the falls of output and employment since 1979; the longer-term concern is to generate sustained growth. In the short term. the recovery of output will depend signficantly on whether companies are prepared to rebuild stock levels. In the longer term, a sustained increase in output and employment will require an expansion of the capital stock. In each case what is needed is an increase in company expenditure. Recent experience suggests that such an increase will require a rise in the company sector's income. In this Economic Viewpoint we consider how an increase in the company sector's income and expenditure could be achieved and argue that a cut in the National Insurance Surcharge is a particularly efficient method .     

建筑垃圾资源化的经济效益研究

根据对建筑材料生命周期的分析,利用物料守恒的原理考虑了材料损耗,计算了建筑物在整个寿命周期所产生的建筑垃圾,利用建筑垃圾的运输费用、处理费用、资源化后再利用所节省的成本以及政府的补贴等计算建筑垃圾资源化的成本,与建筑垃圾直接舍弃的成本相比较,判断建筑垃圾资源化的经济效益高低。     

水稻的收割与秸秆回收系统的设计

本文主要介绍了收割部分和秸秆回收部分的总体设计。解决高产超级稻的收获问题。割前脱粒(梳脱式)机型由于作业时茎秆不进入机器中,可以减少机具对物料的处理量、降低损失、减少功耗、提高工作效率,是解决超级稻收获的理想机具之一。     

兴安选煤厂粗煤泥回收系统的改进

针对兴安选煤厂粗煤泥回收系统中存在的跑颗粒问题,采取了将原有分级浓缩旋流器更换为弧形筛和调整煤泥离心机溢流液的走向等措施,并通过实际生产验证使用效果良好,提高了精煤产率,增加经济效益。     

对于旅游消费者购买后失衡与企业服务补救之浅析

本文从行为科学、消费心理学以及企业补救理论为基础,从旅游消费者购买失衡原因入手,探寻解决旅游消费者失衡的补救方法,从而提出应用现代服务补救措施针对不同时期失衡现象采取不同补救措施机制。     

可疑的复苏

在超常规的经济刺激政策下催生的复苏何以为继？世界充满了对未来经济走向的彷徨与探索9月15日,是雷曼兄弟倒闭两周年的日子,也是2010天津夏季达沃斯新领军者论坛的最后一天。两年前的这一天,美国第四大投行雷曼兄弟宣布破产,自此揭开了全球金融危机的序幕。＂总体来讲,新兴市场状况不错,     

浅析我国废旧产品回收利用标准体系框架

文章分析了我国建立废旧产品回收利用标准体系的目的、意义以及基础,并依据建立标准体系的基本原则,首次较完整地构建了我国废旧产品回收利用标准体系框架,为该领域标准的制定提供了参考和指导。     

航空公司服务补救管理研究

服务补救管理是研究航空公司服务质量的重要模式,服务补救能提高顾客忠诚,航空公司要把顾客抱怨看作顾客的"赠礼",服务承诺是服务补救管理的重要补充.     

通往复苏之路

Shaping the Post—Crisis World——“构建后危机时代的世界”,这句2009年达沃斯世界经济论坛的主题词好像来得早了些。醒醒吧：世界还在危机中挣扎,人们对何时复苏依然不确定;与此同时,伴随经济危机而丛生的其它领域的危机层出不穷,气候、粮食和水安全,战争与冲突,贸易与金融保护主义,所有人都在呼唤着团结和创新,而所有人又都自顾不暇。     

液面恢复函数的推导及在油田中的应用

本文引用达西定律及曲率公式,建立了液面恢复函数,将渗流力学及恢复试井等理论知识与油井现场生产实际有机结合起来,优化最佳捞油周期,校正最佳捞油时间,解决了辽河油田辽兴油气开发公司捞油井捞油周期确认困难,油井产能得不到充分发挥的现状。