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Purpose: As part of service infusion, manufacturers use services to differentiate their products and provide growth. Although several attempts have been made to classify manufacturers' service strategies and offerings, most have been based on small purposive samples. The purpose of this article is to create a generic typology of manufacturers' service strategies. Methodology/approach: The unit of analysis was the manufacturer or strategic business unit. The data collection was based on a survey of 145 B2B manufacturers in the United Kingdom. Findings: Three categories of service offerings were identified: product-attached services, operations services on own products, and vendor independent operations services. These categories are used to specify three generic service strategies: Services Doubters, for whom services are not a strong differentiator with no focus on any category of service offerings; Services Pragmatists, for whom product-attached services are a key differentiator; Services Enthusiasts, for whom services are both a product differentiator and an enabler of growth, with all three categories of service offerings important. Research implications: Whereas prior studies tend to use the concepts of service strategies and categories of service offerings interchangeably, we find empirical support for the importance of making a clear distinction between the two concepts. Practical implications: Manufacturers can be classified according to their services strategies. For Services Doubters service infusion is unlikely to be an appropriate approach to creating differentiation. For Services Pragmatists services play a crucial role in creating product differentiation. Services Enthusiasts use services to both differentiate their own products and also develop services-led growth. Originality/value/contribution: The paper exposes an ambiguity in the extant literature, with a manufacturer's categories of service offerings used as proxies for service strategies. A new typology of service strategies is presented based on categories of service offerings, which provides insight into how manufacturers infuse services. 相似文献
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Silke Lennerts Martin Eisend Theo Lieven Sven Molner Tim Oliver Brexendorf Torsten Tomczak 《商对商营销杂志》2013,20(3):235-251
ABSTRACTPurpose: Retailers often challenge manufacturers through aggressive store brand policies and severe listing constraints. This study investigates manufacturer innovativeness as a managerial lever to shift the power balance between manufacturers and retailers.Methodology/approach: Using data from 277 senior managers of Swiss and German consumer goods manufacturers and analyzing these data with structural equation modelling, the authors test hypotheses about the impact of manufacturer innovativeness on manufacturer–retailer relationship characteristics (i.e., retailer dependency, store brand aggressiveness, and listing constraints).Findings: The study demonstrates that manufacturer innovativeness enhances retailer dependency, which in turn positively affects overall manufacturer performance. This relationship can be explained further: By increasing retailer dependency, manufacturers suppress retailers’ store brand aggressiveness and attenuate retailers’ listing constraints. Store brand aggressiveness affects overall manufacturer performance through listing constraints.Research implications: Identifying levers such as innovativeness that assist manufacturers in fostering their power over retailers provides a new mode for understanding how manufacturers can influence the balance of power between manufacturers and retailers. The study provides support for the approach/inhibition theory of power on the inter-organizational level. Organizations with increased power are assumed to have approach-related tendencies and act in goal-consistent manner, whereas organizations with reduced power are assumed to develop the tendency to pursue inhibition-related actions, e.g., attending to threats. Furthermore, this study identifies channel relationship characteristics such as retailer dependency as a mediating path between manufacturer innovativeness and performance.Practical implications: Managers need to strengthen the firm’s innovative capacity to enhance the performance of their companies. By developing the capability to provide radical innovations, manufacturers are able to enhance their performance not only directly but also indirectly by strengthening the manufacturer’s position with regard to retailers. This study underscores the relevance of innovativeness for strengthening the manufacturer’s position in its relationship with retailers that avoids problems with aggressive store brands and constrained listing conditions.Originality/value/contribution: This study proposes manufacturer innovativeness as a managerial lever to shift the power balance between manufacturers and retailers. 相似文献
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服务化是制造业升级的重要途径,企业采用服务化战略实现由制造向服务转变,可以获得新的竞争优势。文章通过梳理国内外服务化理论的经典文献,阐述服务化的定义、目标与研究内容,归纳理论构成的主要维度:影响因素、发展策略和管理模式,并详细介绍了各维度的主要观点和演化过程。最后,基于对现有研究成果的总结和评述,运用系统思维和价值共创等概念,构建了服务化理论框架,并探索未来的理论发展方向。 相似文献
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Mercedes Martos-Partal 《Journal of Marketing Management》2013,29(5-6):695-715
Abstract This study investigates national brand manufacturers' innovations, and analyses the relationship between innovation and the market share of private labels in the consumer packaged-goods industry. The data for this study come from two extensive databases that cover 142 product categories during 2004–2006. According to logistic regression methods adapted to the resource allocation context, manufacturers' innovation strategy has a negative impact of the market share of private labels in two specific market conditions. Managers therefore must design a strategy that aligns with the market conditions because an innovation strategy may be effective in some situations, whereas in others a different strategy or combination of strategies may be more appropriate. 相似文献
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文章对通道费的相关理论进行了总结,并通过一个包含批发价格和通道费的信号传递模型,分析了非对称信息下通道费的渠道结构优化机制。在零售商的销售成本充分高的情况下,通道费构成了不完全信息动态博弈中剔除劣战略均衡的合约安排的必要条件,能够有效地区别高市场需求和低市场需求的制造商。因此,通道费并不必然是零售商滥用市场势力的工具,在众多的情况下通道费为合理配置货架空间,优化商品流通渠道,以及调整制造商的产品结构提供了有效的信息甄别工具。 相似文献
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在知识经济时代,由于无形的服务活动日益替代有形的产品成为价值增值的主要来源,尤其是知识密集型的服务要素对价值链关键环节的价值增值起着决定作用,并引发了制造业服务化的转型。在制造业力图通过服务化转型升级的过程中,环境问题对价值链各环节的影响变得日益重要。本文分析了环保成本变化对制造业价值链的影响,这些变化又是怎样进一步影响到制造业的收益变化,以及在这一背景下制造业如何实现转型升级。 相似文献
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通过使用中国服务企业的微观数据,分服务行业从投入效率与投入变化两个角度对制造业投入服务化影响制造企业生产率问题进行研究,结果显示:生产性服务投入效率的提高对中国制造企业生产率均产生正向促进效应(除教育服务外);生产性服务投入对较高生产率制造企业所产生的生产率促进效应更明显;随着高技术生产性服务投入的增加,其对制造企业生产率的正向促进效应增强,而随着中低技术生产性服务投入的增加,其对制造企业生产率的影响并不明显或者被削弱;生产性服务投入的增加提升了东部和中部地区制造企业生产率,却抑制了西部地区制造企业生产率。 相似文献
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Purpose: This article explores service business development by small- and medium-sized equipment manufacturers (SMEMs). It focuses on underlying dynamic and operational capabilities in service business development. Design/Methodology/Approach: The research design is based on case study research with nine companies from Germany, Italy, Sweden, and Switzerland. Findings: The findings are twofold. First, the authors elaborate the phases and capabilities necessary for service business development. Second, they argue that these phases and capabilities depend on sales channels (direct sales versus indirect sales through distributors) and customer structures (a limited number of strategic customers versus many end-customers). SMEMs selling directly to a limited number of strategic customers develop organizational capabilities through four phases: (1) consolidation of service offerings, (2) job enlargements in organizational functions, (3) job enlargement in the key account teams, and (4) orchestration of partners to widen the solutions offered to customers. SMEMs selling indirectly through distributors to many customers develop organizational capabilities through the following four phases: (1) rearranging collaboration with distributors, (2) enlarging the service competencies of distributors, (3) modifying distributors into subsidiaries, and (4) enlarging jobs in the sales function of the subsidiaries. Research Limitations/Implications: The research limitations are due mainly to the intrinsic nature of qualitative research. Practical Implications: Managers can obtain guidance for service business development from the phases and capabilities described in the paper. Originality/Value: The study offers a comprehensive framework for assisting researchers in conceptualizing service business development and operationalizing capabilities. The results provide testable propositions that can be used to guide future research. 相似文献
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随着我国社会主义市场经济制度的逐步建立 ,企业经营的市场化程度不断提高以及我国加入WTO的客观要求 ,加快放开企业尤其是作为生产企业的外贸经营权问题愈益迫切。若加快我国生产企业自营出口贸易的发展 ,必须营造良好的发展氛围 ,优化企业自营出口的制度环境 ,改革运行机制 ,进一步调整外贸出口政策 ,提高出口商品在国际市场上的竞争力。 相似文献
10.
Eija Vaittinen Sanna Nenonen Vicky M. Story 《International Review of Retail, Distribution & Consumer Research》2019,29(2):139-159
By virtue of their significant influence on customers’ decisions, retailers’ acceptance of a service plays a significant role in the success of that service. Therefore, retailers’ acceptance of the service and commitment to selling the service must be ensured. However, this issue has attracted limited attention in acceptance research, which tends to focus on goods, technologies and consumers. Based on a survey of consumer durables retailers in three countries, this study focuses on retailer acceptance of a complimentary use-guarantee service, which is meant to maintain customer’s ability to use a semi-durable consumer product. The results of this study link retailers’ perceived usefulness, and commitment & effort to their service acceptance. Manufacturer support was found to moderate the relationship between ease of use and acceptance. Further, nationality, retailer’s own use of the service as a consumer and the importance of the manufacturer’s business for retailers were important for retailer acceptance. Thus, manufacturers need to focus as strongly on retailer acceptance as on the end customer acceptance to ensure service success. They also need to ensure the usefulness of the service for retailer, give retailers a reason to commit to the service sales and provide enough support to make retailers comfortable in selling the service. 相似文献
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近年来,制造业企业通过服务化转型实现了生产效率的提升。本文利用匹配的中国工业企业数据库和中国海关贸易数据库数据,实证分析了制造业企业服务化对制造业企业全球价值链位置的影响。研究发现,制造业企业的服务化显著促进了企业全球价值链位置的提升,这种作用主要通过促进技术创新和提高生产成本两个机制来实现。结合互联网的进一步分析发现,制造业企业通过与互联网深度融合,可以有效提升企业的全球价值链位置。因此,加快制造业企业的服务化转型,推动工业互联网的发展,是中国制造业企业提升全球价值链位置的重要途径。 相似文献
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厂家和中间商之间的关系密切而微妙,以利益为纽带,二者既合作又竞争,既抗衡又协调。建立与维护厂商两者之间的良好关系十分重要,通过引入纳什均衡模型分析说明两者只有共同合作才能达到共赢。 相似文献
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陆勇明 《商业经济(哈尔滨)》2008,(15):112-113
随着一些大型、高精度的仪器设备在高校的应用,高校仪器设备保有量不断增加,维修、保养的问题日渐突出。商业服务应抓住时机,从维护保障即时维修、技术服务等多方面入手,对高校仪器设备功能的发挥起到保障作用。 相似文献
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Although servitization is seen as a potential process for reputable goods manufacturers to expand their business, it also involves risks to company image. External partners, such as suppliers and third parties, have played an increasing role in manufacturing firms' service business, but their image effects are poorly understood. This paper discusses the image risks of servitization in manufacturing companies, particularly when they operate collaboratively with third parties. An embedded case study was conducted in two units of a case company in the engineering industry. The results revealed that a good company image plays a key role in customers' selection of service providers, but this image is strongly influenced by third-party performance during service delivery. As a key contribution, this study suggests that third-party image risks are strategic issues that can direct and guide the servitization process at the level of strategy, operations, and company identity. 相似文献
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信息共享下双渠道制造商与零售商协调研究 总被引:1,自引:0,他引:1
随着internet的应用越来越广泛,许多制造商不仅使用传统的销售商渠道销售产品,而且通过网上直销的方式进行产品销售,双渠道增加了渠道之间的竞争。零售商为了在渠道竞争中获得优势,可以通过花费一定的成本增加零售产品价值。通过建立博弈模型分析强势制造商在对零售商信息完全、信息不完全情况下的定价策略,分析得出制造商获得零售商信息的价值,以及零售商愿意向制造商分享成本信息时的临界收益,旨在提出参考建议。 相似文献
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服务化是促进我国装备制造业转型升级的重要途径,其运行受到政府科技政策重要影响。本文在分析科技政策对我国装备制造业服务化作用机理的基础上,结合2011-2018年装备制造业面板数据,运用DEA-Tobit方法,测算我国装备制造业服务化科技政策效率,实证研究服务化科技政策效率影响因素。研究结果表明:整体来看,我国装备制造业服务化科技政策纯技术效率有效,但部分年份的综合效率无效;分不同行业看,服务化科技政策效率存在行业异质性。高层管理者水平和市场规模对装备制造业服务化科技政策效率有显著正向影响,政府R&D经费支出强度和服务经济水平有显著负向影响,技术传播与扩散能力对科技政策效率的影响没有显著性。 相似文献
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In this study, using fixed-effects models based on the manufacturing sector for 18 European Union countries for the period 1995–2008, we find that the employment share of service occupations is significantly and positively related to the output share of producer services in manufacturing. In particular, the increase in the output share of services accounts for an average of 13% of the increase in the share of service occupations. When service occupations are disaggregated by different categories, we find that the output share of services is significantly and positively related to the share of managers, professionals, and technicians. In contrast, the remaining service occupations do not benefit from the increase in service revenues. Finally, professionals and technicians are complementary to purchased services (from either domestic or foreign suppliers). 相似文献
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Cross-selling: The power of embodied interactions 总被引:1,自引:0,他引:1
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