Representation in UK Employment Tribunals: Analysis of the 2003 and 2008 Survey of Employment Tribunal Applications (SETA)

The perception is that formal representation is increasingly common in UK Employment Tribunals (ETs), as case volumes and complexity increase. We investigate the nature of representation in UK ETs using the 2003 and 2008 Survey of Employment Tribunal Applications (SETA). The results suggest that between 2003 and 2008, the extent of formal claimant representation declined. The majority of employers and claimants are either heavily represented or have little/no representation, and there is little evidence that claimant representation is a response to employer representation at least at the level of individual claims. Overall, however, it would seem that some of the ‘accessible, informal and inexpensive’ characteristics envisaged by Donovan continue to apply only to cases within certain jurisdictions.     

如何处理润滑油服务营销中的顾客投诉问题

润滑油营销中常见的顾客投诉问题包括产品质量问题和销后服务问题,针对不同的问题,要采取不同的处理措施,但处理问题的过程最为关键。处理顾客投诉需要有耐心、态度好、动作快及语言得体、补偿多等技巧,同时还要建立处理顾客投诉的程序。在接到投诉后,首先要确认问题、分析问题,然后在企业内部协商,达成共同的处理意见后,尽快落实处理方案,直到顾客满意为止。     

优化用人机制拓宽用人渠道 --兴泰发电有限责任公司开发人力资源纪实

２１世纪的竞争，将是人才的竞争。企业中的人才，应当包括专业技术人才、经营管理人才、营销人才、企业策划人才等。它分布于企业的各个方面，起到了支撑与导航作用。兴泰发电有限责任公司在近两年的干部使用和人力资源开发中，作了一些大胆的尝试，适应了国企改革的大环境，收到了较好的效果。一、加速复合型人才培养，适应公司制改革技术人才是企业的命脉。而知识与能力的统一，知识与创新的统一，理论与实践的统一是对新型技术人才的要求。近两年，公司领导十分注重对管理人员和生产技术人员的全面培养。在加强思想政治素质培养的基础上…     

华晨：投诉与重组的阴霾

＂具有华晨特色的精品主义路线,还能走多远？＂刘先生最近一直很郁闷,开车上下班的时候总是提心吊胆。原因是,他的车最近总是毛病不断。1月初,刘先生在4S店给爱车做保养的时候发现有两个减震器漏油,随后便请维修工进行检查,结果被告知：＂漏油的减震器不是两个,而是三个!＂顿时,大吃一惊。据刘先生介绍,这辆中华骏捷是2008年4月买的,才跑了1万多公里,按理来说不应该出现这种情况。车总是要开的。没办法,刘先生等了近三个小时,换上了三个新的减震器。心里总算踏实了。     

浅谈职业教育与就业

职业教育就是"要决定我们将会成为什么,就是着眼于明天"。职业教育要提升就业力,就要坚持以就业为导向的办学方针,将职业教育和培训的基本任务定位为技能人才培养。     

Employment,technological diffusion and oligopoly

This paper takes a simple model of the diffusion process and analyses the employment implications. Two factors tending to make employment fall to a low point at some intermediate position along the diffusion path are identified. It is argued that the path of industry employment during diffusion will in general not be monotomic.     

Permanent Jobs,Employment Protection,and Job Content

Using Programme for the International Assessment of Adult Competencies (PIAAC) data for twenty‐one countries, I study the impact of employment protection laws (EPL) on job content. I find that workers’ use of influence, reading, writing, planning, numeracy and information and computer technology skills, and their task discretion, were higher in permanent than in temporary jobs. Moreover, stricter EPL on permanent jobs raised the gap in job content for influence, reading, writing, and planning skills used in permanent jobs versus temporary jobs.     

贸易开放、就业结构变迁与生产率增长

本文考察了中国贸易开放对劳动力市场就业结构变迁的影响,并量化了就业结构变迁对制造业企业生产率增长的贡献。研究发现,中间产品进口关税的下降导致1998—2007年行业内国有企业5.32个百分点的劳动力移到非国有企业,这解释了该时期劳动力在行业内部不同所有制部门间总流动规模的8.56%。中间产品进口关税下降使非国有企业的中间产品成本以更大幅度下降,同时缓解了非国有企业的融资约束。非国有企业获益更多,从而得以扩大生产经营规模,引发了劳动力向非国有企业转移。进一步研究发现,贸易开放引致的就业所有制结构调整改进了资源配置效率,能解释同时期源于企业间要素配置带来的生产率增长的7.51%,同时,能解释制造业总体生产率增长的1.46%—1.85%,是贸易开放促进生产率增长的重要渠道之一。本文的研究表明,充分释放贸易红利需要打破要素流动壁垒,降低劳动力要素迁移成本,以市场化方式优化资源在不同部门间的配置。同时,建立健全金融配套措施、改善信贷不平等也是最大化贸易红利的重要举措。本文不仅为中国实现要素资源的优化配置、产业结构的转型升级和增长动力的转换提供了新证据,也为理解中国的就业结构变迁提供了新视角。     

高职院校就业指导工作初探

随着改革开放的深入发展,社会对高技能人才需求的扩大,高职院校迅速发展,招生和在校生数量超过本科院校,已占据高等教育的半壁江山。但是人才市场的激烈竞争,对高职院校学生就业指导工作带来了前所未有的挑战,使本来就很严峻的就业形势变得更加严峻。本文就高职院校就业指导工作面临的问题和对策提出建议。     

State Dependence,Accommodations, and the Postinjury Employment of Disabled Workers

This paper examines the postinjury employment patterns of disabled workers from Ontario, Canada by estimating a dynamic probit model with unobserved effects. The estimates indicate that there is some state dependence in the conditional probability of leaving employment for health reasons and that an employer accommodation can reduce the conditional probability of leaving employment for health reasons by 33 percent. Moreover, a supplementary cross‐sectional analysis confirms that accommodations can reduce the probability of leaving employment.     

Employment Protection,Threat and Incentive Effects on Worker Absence

This article provides new evidence on the effect of changes in employment protection on worker absence. We use novel multi‐organization data to examine changes in worker absence as workers move from temporary to permanent employment contracts. We demonstrate a robust positive effect of employment protection on sickness absence. It has also been suggested that the impact of employment protection on absence and effort is due to a fear of dismissal. We also provide evidence that suggests that temporary workers' absence is influenced by incentives to attain jobs with protection that is unrelated to threat of dismissal. This has not been considered in earlier research. This channel of employment protection effects has important policy implications.     

Immigration,Labour Markets and Employment Relations: Problems and Prospects

In this review essay, I argue that immigration presents employment researchers with a promising strategic research site because it raises a number of theoretically significant problems with mainstream economic approaches to labour and labour markets. Despite the tendency to view economic migrants as homo economicus personified, I argue that immigration brings the institutional nature of labour markets into sharp relief as it exposes, among other things, the influence of the state, processes of labour market segmentation, and the role of trade union policy and practice. Having identified a number of empirical anomalies that contradict neoclassical economic theory, I proceed to sketch out three areas where a more institutionally oriented approach should prove more fruitful.     

Imports as Product and Labour Market Discipline

This article tests the pro‐competitive effect of trade in the product and labour markets of UK manufacturing sectors between 1988 and 2003 using a two‐stage estimation procedure. In the first stage, we use data on 11,799 firms from 20 manufacturing sectors to simultaneously estimate mark‐up and workers' bargaining power parameters according to sector, firm size and period. We find a significant drop in both the mark‐up and the workers' bargaining power in the mid‐1990s. In the second stage, we relate our parameters of interest to trade variables. Our results show that imports from developed countries have significantly contributed to the decrease in both mark‐ups and workers' bargaining power.     

八条军规预防企业危机

为了预防企业危机,企业平时要注意遵守以下八条“军规”:1.不冒企业无法承受的风险,量力而为、稳健经营。企业应当尽可能远离高风险领域,毕竟企业经营并非炒股也不是赌博。当年长虹豪赌一场,试图垄断彩管,结果自食其果。2.导入规范、有序、职责明确的管理体系,建立制度化的企业