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1.
Thomas G. Gruca D. Sudharshan K. Ravi Kumar 《Journal of the Academy of Marketing Science》2002,30(1):59-69
A new brand entering a market often finds itself in competition with sibling brands (those owned by the same parent company).
In a case study of a retail coffee market, the authors examine how these brand relationships might influence the sibling and
competitor brands' responses to entry. Using an empirically validated brand-share attraction model, the authors compare the
actual responses to entry with the optimal responses under different incumbent objectives. The authors find that the responses
by sibling brand are more accommodating than those of unrelated brands whose responses are consistent with the preservation
of preentry levels of sales.
Thomas S. Gruca (Ph.D., University of Illinois) is a Lloyd J. and Thelma W. Palmer Research Fellow and an associate professor of marketing
in the Tippie College of Business at the University of Iowa. His research on defensive marketing strategy has appeared in
the International Journal of Research in Marketing, the Journal of Marketing, the Journal of Marketing Research, Marketing Management, and Marketing Science. His research on health care has appeared in Contemporary Accounting Research, Health Care Management Science, and Strategic Management Journal. He is currently working on electronic prediction markets and modeling hospital network formation. He is a member of the
editorial board of Marketing Letters and a reviewer for a number of management science journals.
D. Sudharshan (Ph.D., University of Pittsburgh) is a professor of business administration in the College of Commerce and Business Administration
at the University of Illinois at Urbana-Champaign. His research interests lie in the areas of marketing strategy, new product
and service development, and marketing technology management. He serves on the editorial boards of the Journal of Marketing and the Journal of the Academy of Marketing Science. His articles have appeared in various journals including Marketing Science, Management Science, the Journal of Marketing, the Journal of Marketing Research, the Strategic Management Journal, the European Journal of Operational Research, the Journal of Service Research, and the Journal of Market Focused Management.
K. Ravi Kumar (Ph.D., Northwestern University) is a professor in the Department of Information and Operations Management, Marshall School
of Business, at the University of Southern California. His current research interests include the embedding of information
systems within global physical operation and the development of sustainable information technology industries in developing
countries. He is the author or coauthor of articles appearing in Management Science, Marketing Science, the Journal of Economic Theory, Production and Operations Management, and the Journal of Operations Management. He serves on the advisory boards of Production and Operations Management and Technology and Operations Review. 相似文献
2.
Rajan Varadarajan Mark P. DeFanti Paul S. Busch 《Journal of the Academy of Marketing Science》2006,34(2):195-205
Brand portfolio management addresses, among other issues, the interrelated questions of what brands to add, retain, or delete.
A small number of brands in a firm’s brand portfolio can often have a disproportionately large positive or negative impact
on its image and reputation and the responses of stakeholders. Brand deletions can be critical from the standpoint of a firm
being able to free up resources to redeploy toward enhancing the competitive standing and financial performance of brands
in its portfolio with the greatest potential to positively affect its image and reputation. Against this backdrop, the authors
focus on the organizational and environmental drivers of brand deletion propensity, the predisposition of a firm to delete
a particular brand from its brand portfolio. The authors propose a conceptual model delineating the drivers of brand deletion
propensity and suggest directions for future research, including the related concept of brand deletion intensity.
Rajan Varadarajan (varadarajan@tamu.edu) is Distinguished Professor of Marketing and holder of the Ford Chair in Marketing and E-Commerce in
the Mays Business School at Texas A&M University. His primary teaching and research interest is in the area of strategy. His
research on strategy has been published in theJournal of Marketing, the Journal of the Academy of Marketing Science, theAcademy of Management Journal, theStrategic Management Journal, and other journals. Rajan served as editor of theJournal of Marketing from 1993 to 1996 and theJournal of the Academy of Marketing Science from 2000 to 2003. He currently serves on the editorial review boards of theJournal of Marketing, theJournal of the Academy of Marketing Science, theJournal of International Marketing, theJournal of Interactive Marketing and other journals. He is a recipient of a number of honors and awards, including the Academy of Marketing Science Distinguished
Marketing Educator Award (2003), the American Marketing Association Mahajan Award for Career Contributions to Marketing Strategy
(2003), and the Texas A&M University Distinguished Achievement Award in Research (1994).
Mark P. DeFanti (mdefanti@tamu.edu) is a doctoral student in marketing at Texas A&M University. He received his M.B.A. from The University
of Texas at Austin and his B.A. from Amherst College. His current research interests include brand portfolio management, corporate
name changes, and business-to-business branding. His teaching interests include advertising, brand management, and marketing
strategy.
Paul S. Busch (p-busch@tamu.edu) is a professor of marketing in the Mays Business School at Texas A&M University. He received his Ph.D.
from Pennsylvania State University. His research has been published in theJournal of Marketing, theJournal of Marketing Research, Decision Sciences, theJournal of Business Research, andBusiness Horizons. He serves on the editorial review boards of theJournal of Business-to-Business Marketing, theAsian Journal of Marketing, andMarketing Management. His research interests include buyer-seller relationships, business-to-business branding, and brand portfolio management.
His teaching interests include promotional strategy and new product development. 相似文献
3.
Kevin Mason Thomas Jensen Scot Burton Dave Roach 《Journal of the Academy of Marketing Science》2001,29(3):307-317
A multidimensional approach for accuracy of ratings is introduced that examines consumers’ abilities to assess various brands
across a set of attributes and attribute performances across a set of brands. A model is presented that addresses the roles
of the relevancy of information, attribute-relationship schemata, and consumers’ product category experience on the accuracy
of their brand attribute ratings. Study participants were provided either with relevant or irrelevant attribute information
for various automobile brands and later asked to rate the attribute performances of brands. The results indicate that the
provision of relevant information in the judgment environment increases brand and attribute rating accuracy but does not favorably
affect consumers’ brand attribute-relationship schemata. Rather, consumers’ product experience was directly related to their
attribute-relationship schemata, which in turn were related to improved accuracy of brand and attribute ratings.
Kevin Mason is an associate professor of marketing at Arkansas Tech University. His research interests include consumer information processing
and choice strategies. He has published in theJournal of Marketing Theory and Practice, Journal of Consumer Marketing, Central Business Review, Journal for the Association
of Marketing Educators, andInternational Advances in Economics Research.
Thomas Jensen is professor and Wal-Mart lecturer in retailing in the Department of Marketing and Transportation at the University of Arkansas.
His research interests include consumer information processing, advertising and price perceptions, and retail image and patronage.
His work has been published in theJournal of Consumer Research, Journal of Experimental Social Psychology, Psychology and Marketing, Personality and Social
Psychology Bulletin, Journal of Retailing, Journal of Business Research, and other journals.
Scot Burton is professor and Wal-Mart chairholder in marketing, Department of Marketing and Transportation, University of Arkansas. His
research interests include public policy and consumer welfare concerns, survey research measurement issues, and consumer price
and promotion perceptions. His work has been published in theJournal of Marketing, Journal of Marketing Research, Journal of Consumer Research, Journal of the Academy of Marketing Science,
Public Opinion Quarterly, Journal of Applied Psychology, Journal of Public Policy & Marketing, Journal of Retailing, and other journals.
Dave Roach is a professor of management at Arkansas Tech University. His research interests include information processing, judgmental
accuracy, and organization change. He has published inHuman Relations, Journal of Applied Psychology, International Journal of Computer Integrated Manufacturing, Journal of Information
Technology Management, Journal of Consumer Marketing, Central Business Review, andJournal for the Association of Marketing Educators. 相似文献
4.
Consumer evaluations of corporate brand redeployments 总被引:1,自引:0,他引:1
Anupam Jaju Christopher Joiner Srinivas K. Reddy 《Journal of the Academy of Marketing Science》2006,34(2):206-215
There has been little attention paid to the management of corporate brand names as part of the merger and acquisition process.
As an initial step towards developing a better understanding of this brand redeployment decision the authors consider the
reactions of one important stakeholder group—consumers—to alternative strategies. Specifically, the authors discuss the importance
of the corporate branding decision in the M&A process and present a typology of alternative redeployment strategies as well
as an exploratory study examining reactions to different postmerger branding strategies. The authors find evidence that the
brand equity related to corporate brands is often decreased as a result of M&A activities and that individuals react differently
to mergers employing different redeployment strategies. These results emphasize the need for firms to evaluate the corporate
branding component of M&A activities as part of the process of managing corporate brands and should generate interest and
research in this managerially relevant area.
Anupam Jaju (ajaju@gmu.edu) is an assistant professor of marketing at George Mason University. He received his Ph.D. from the University
of Georgia at Athens. His articles have appeared in leading marketing journals, including theJournal of the Academy of Marketing Science, theJournal of International Management, Marketing Theory, andMarketing Education Review. His current research focuses primarily on exploring three interrelated domains of business: the link between corporate and
functional (marketing) strategy, the market orientation of corporate strategies, and the market and customer-related consequences
of corporate strategy.
Christopher Joiner (cjoiner@gmu.edu) is an assistant professor of marketing at George Mason University. He received his Ph.D. from the University
of Minnesota. His articles have appeared in leading marketing journals, including theJournal of Marketing, theJournal of Consumer Psychology, the Journal of Current Issues and Research in Advertising, andAdvances in Consumer Research.
Srinivas K. Reddy (sreddy@terry.uga.edu) is the Robert O. Arnold Professor of Marketing and the director of the Coca-Cola Center for Marketing
Studies at the Terry College of Business, University of Georgia. He received his Ph.D. from Columbia University. He has taught
previously at New York University, Columbia University, and the University of California, Los Angeles, and was a visiting
professor at Stanford Business School. His research on brand and marketing strategy and has been published in theJournal of Marketing, theJournal of Marketing Research, Management Science, Marketing Letters, theJournal of the Academy of Marketing Science, and theJournal of Business Research. His current research interests include the financial and marketing impacts of brand failure and understanding the value
of creative products such fine art. 相似文献
5.
Edwin Nijssen Jagdip Singh Deepak Sirdeshmukh Hartmut Holzmüeller 《Journal of the Academy of Marketing Science》2003,31(1):46-60
Few, if any, past studies have attempted to develop a model to capture and explain industry context variability and hypothesize
its effects on consumer-firm relationships. Generally, industry effects are ignored, described, or explained post hoc. Using
the notion of consumers' dispositions toward a market, a framework is proposed for understanding the influence of industry
context on consumer satisfaction, trust, value, and loyalty in relational exchanges. The empirical results of a survey in
two service industries show that industry contexts matter and yield significant direct and moderating effects on consumer-firm
relationships. The study underscores the promise of a dispositional approach for providing insights for the theory and practice
of relationship marketing, resolvin goutstanding questions, and proposing fruitful areas for further examination.
Edwin Nijssen, Ph.D., is a professor of marketing at the Nijmegen School of Management at the University of Nijmegen, the Netherlands.
His research interest focuses on strategic and international marketing issues, relationship marketing, brand management, and
new-product development. He has published inLong Range Planning, theJournal of Product Innovation Management, Technology Forecasting and Social Change, R&D Management, Industrial Marketing Management, and theJournal of International Marketing and has written several books on marketing strategy.
Jagdip Singh, Ph.D., is a professor of marketing at the Weatherhead School of Management at Case Western Reserve University. His primary
areas of research include consumer dissatisfaction and trust, measurement issues—including relationships between theoretical
concepts and empirical observations— and the effectiveness of boundary role personnel. He has published in theJournal of Marketing, theAcademy of Management Journal, theJournal of the Academy of Marketing Science, Behavioral Research in Accounting, andManagement Science, among others.
Deepak Sirdeshmukh, Ph.D., is a visiting assistant professor of marketing at the Weatherhead School of Management at Case Western Reserve University.
His primary areas of research include consumer trust and consumer processing of brand information. He has published in theJournal of Marketing, theJournal of Marketing Research, theJournal of Consumer Research, theJournal of the Academy of Marketing Science, and theJournal of Consumer Psychology, among others.
Hartmut H. Holzmüeller, Ph.D., is a professor of marketing at the School of Business at Dortmund University, Germany. His research interests include
cross-national consumer research and customer relationship marketing. Most of his work has been published in German. His articles
also appeared in theJournal of International Marketing, Management International Review, andInternational Business Review. 相似文献
6.
Leyland F. Pitt Richard T. Watson Pierre Berthon Donald Wynn George Zinkhan 《Journal of the Academy of Marketing Science》2006,34(2):115-127
The open source (OS) movement allows us to re-vision corporate branding from a corporate to a coproducer perspective. Corporations
own their brands and unilaterally determine their positioning and evolution. Power and control are centralized and hierarchical:
producers produce brands, which customers then consume. With OS, power and control are radically decentralized and hierarchical:
producers and consumers coalesce into “prosumers.” The authors introduce marketers to the OS phenomenon and develop a typology
of brand aspects that can be “open” or “closed”: physical, textual, meaning, and experience. The authors elaborate new dimensions
for brands and revisit the functions that brands perform and link these to the evolutionary trajectory of branding, arguing
that OS represents a final phase in the evolution of corporate brands from closed to open brands. The article concludes with
a research agenda.
Leyland F. Pitt (lpitt@sfu.ca) is a professor of marketing in the Segal Graduate School of Business at Simon Fraser University, Vancouver,
Canada, and also a senior research fellow at the Leeds University Business School in the United Kingdom. He has taught on
M.B.A. and executive programs in business schools on all continents, including the Graham School of Continuing Studies at
the University of Chicago, Columbia Business School, and London Business School. His work has appeared in journals such as
theJournal of the Academy of Marketing Science, California Management Review, Sloan Management Review, Information Systems Research,
and MIS Quarterly (for which he formerly served as associate editor).
Richard T. Watson (rwatson@terry.uga.edu) is the J. Rex Fuqua Distinguished Chair for Internet Strategy and director of the Center for Information
Systems Leadership in the Terry College of Business, University of Georgia. He has published in leading journals in several
fields as well as authored books on data management and electronic commerce. His current research focuses primarily on electronic
commerce and information systems leadership. He has given invited seminars in more than 20 countries for companies and universities.
He is a past president of the Association for Information Science, a visiting professor at Agder University College in Norway
and Fudan University in China, and a consulting editor for John Wiley & Sons. He has been a co-chair of the International
Conference on Information Systems and a senior editor of MIS Quarterly.
Pierre Berthon (pberthon@Bentley.edu) is the Clifford F. Youse Professor of Marketing in the McCallum Graduate School of Business, Bentley
College, Waltham, Massachusetts. Formerly an engineer with Lotus Sports Cars, he has also been on the faculties of Cardiff
University and Bath University in the United Kingdom and Columbia University in the United States. Dr. Berthon’s work has
been published in journals such as theJournal of the Academy of Marketing Science, California Management Review, Sloan Management Review, Information Systems Research, theJournal of Advertising Research, and theJournal of Service Research.
Donald Wynn (dewynn@uga.edu) is a Ph.D. student in the Management Information Systems Department of the Terry College of Business, University
of Georgia. He also holds an M.B.A. from Middle Tennessee State University and a B.S. in electrical engineering from the University
of Tennessee, Knoxville. His current research interests include OS software communities and ecosystems, business models, technology
innovation, and information systems security. He has published in theJournal of International Management, MIS Quarterly Executive, and several information science conference proceedings.
George Zinkhan (gzinkhan@terry.uga.edu) is the Coca-Cola Company Chair of Marketing at the University of Georgia. After receiving his doctorate
from the University of Michigan, he served on the faculties at both the University of Houston and the University of Pittsburgh.
Dr. Zinkhan’s main research focus is in the areas of communication, advertising, and electronic commerce. His recent coauthored
books includeElectronic Commerce: A Strategic Perspective (Dryden Press, 2000) andConsumers (McGraw-Hill/Irwin, 2004). 相似文献
7.
Intelligence generation and superior customer value 总被引:5,自引:0,他引:5
It has become conventional wisdom that an organization's ability to continuously generate intelligence about customers' expressed
and latent needs, and about how to satisfy those needs, is essential for it to continuously create superior customer value.
However, intelligence generation typically has been treated as a generic firm activity. The authors propose that there are
four distinct modes of intelligence generation, each of which is part of a welldeveloped intelligence-generation capability.
The article reports the results of an exploratory study that supports this proposition.
Stanley F. Slater is the vice chancellor for academic affairs and a professor of business administration at the University of Washington, Bothell.
His research interests lie primarily in the areas of market-based organizational learning and market strategy implementation.
He has published more than 30 articles in theJournal of Marketing, theJournal of the Academy of Marketing Science, theStrategic Management Journal, and theJournal of Management, among others. He has won “Best Paper” awards from the International Marketing Review and from the Marketing Science Institute.
He currently serves on five editorial review boards including those of theJournal of Marketing and theJournal of the Academy of Marketing Science.
John C. Narver is a professor of marketing in the Graduate School of Business Administration at the University of Washington, Seattle. His
general research interests lie in the area of strategic marketing. His current research is primarily concerned with the creation
and effects of a market orientation in an organization. His work has been published in theJournal of Marketing, theStrategic Management Journal, theAcademy of Management Journal, and theJournal of Market-Focused, Management, among other scholarly journals. He has won the “Best Paper” award from the Marketing Science Institute. 相似文献
8.
Sangphet Hanvanich K. Sivakumar G. Tomas M. Hult 《Journal of the Academy of Marketing Science》2006,34(4):600-612
Extensive research has documented how firms’ learning orientation and memory are related to organizational performance. The
objective of this study is to examine the moderating role of turbulence on the relationships between firms’ learning orientation
and memory and their organizational performance and innovativeness. The study also provides insight into the differential
relationships of firms’ learning orientation and memory to their performance and innovativeness. Using survey data collected
from 200 supply management professionals, the results suggest that the extent to which learning and memory are associated
with organizational performance is contingent on the level of environmental turbulence. Specifically, under low environmental
turbulence, learning orientation and organizational memory appear to be related to performance and innovativeness; however,
under high environmental turbulence, only learning orientation is a useful predictor.
Sangphet Hanvanich (hanvanich@xavier.edu) is an assistant professor of marketing at Xavier University. She received her PhD from Michigan State
University. She has published in various journals including theJournal of Service Research andStrategic Management Journal. Her primary research interests are in the areas of marketing strategy, marketing alliances, international business, and
international marketing.
K. Sivakumar (k.sivakumar@lehigh.edu) (PhD, Syracuse University) is the Arthur Tauck Professor of International Marketing and Logistics,
chairperson, and a professor of marketing in the Department of Marketing at Lehigh University. Before joining Lehigh in 2001,
he spent 9 years as a faculty member with the University of Illinois at Chicago. His research interests include pricing, global
marketing, and innovation management. His research has been published in theJournal of the Academy of Marketing Science, the Journal of Marketing, theJournal of International Business Studies, Decision Sciences Journal, Marketing Letters, the Journal of Business Research,
the Journal of Interactive Marketing, theJournal of International Marketing, International Marketing Review, theJournal of Product Innovation Management, Pricing Strategy & Practice: An International Journal, Psychology & Marketing, Marketing
Science Institute’s Working Paper Series, and other publications. He has won several awards for his research (including the Donald Lehmann Award) and is on the editorial
review board of several scholarly journals. He has won outstanding reviewer awards from two journals. Home page: www.lehigh
.edu/~kasg.
G. Tomas M. Hult (nhult@msu.edu) is a professor of marketing and supply chain management and director of the Center for International Business
Education and Research at Michigan State University. He serves as executive director of the Academy of International Business.
He is associate editor of theJournal of International Business Studies, Decision Sciences, and theJournal of Operations Management. His research has been published in theJournal of the Academy of Marketing Science, Academy of Management Journal, Strategic Management Journal, theJournal of Marketing, Decision Sciences, theJournal of Operations Management, theJournal of Management, and theJournal of Retailing, among others. 相似文献
9.
It is generally claimed that brand names are a corporate asset with an economic value that creates wealth for a firm’s shareholders.
However, the scholarly literature has neither provided a comprehensive theoretical basis for this claim nor documented an
empirical relationship between brand value and shareholder value. This exploratory study describes a rationale for, and documents,
the statistical strength and functional form of a brand value-shareholder value relationship for publicly held consumer goods
companies in the United States. A theoretical argument supportive of a positive relationship between a firm’s accumulated
brand value and market-to-book (M/B) ratio was empirically validated. However, even though firms with higher accumulated brand
values have higher M/B ratios, the functional form of the relationship was found to be concave with decreasing returns to
scale. Theoretical and managerial implications of these findings are outlined, as well as study limitations and directions
for future research.
Roger A. Kerin (Ph.D., University of Minnesota) is the Harold C. Simmons distinguished professor of marketing at the Edwin L. Cox School
of Business, Southern Methodist University. His research focuses on marketing strategy and product management issues. He has
published more than 50 articles appearing in such journals as theJournal of Marketing, theJournal of Marketing Research, Strategic Management Journal, andManagement Science, in addition to authoring four books. He presently serves on numerous editorial review boards and is a former editor of theJournal of Marketing.
Raj Sethuraman obtained his Ph.D. from Northwestern University and is an assistant professor at the Edwin L. Cox School of Business, Southern
Methodist University. His research focuses on competitive marketing strategies, especially price and advertising strategies.
He has published in several journals including theJournal of Marketing Research, Management Science, Marketing Letters, theJournal of Business Research, and theJournal of Consumer Psychology. 相似文献
10.
Countries and their products: A cognitive structure perspective 总被引:3,自引:0,他引:3
Terence A. Shimp Saeed Samiee Thomas J. Madden 《Journal of the Academy of Marketing Science》1993,21(4):323-330
This research reports on consumers’ cognitive structures for countries and their products. In-depth personal interviews identified
respondents’ knowledge, beliefs, myths, and other relevant cognitions related to a diverse set of 11 countries and their products.
Derived cognitive dimensions were analyzed via correspondence analysis, and the 11 countries were subsequently grouped into
five sets, or cognitive categories. In addition to the empirical findings, the article introduces the concept of country equity
as a new way of thinking about global brands and discusses managerial implications related thereto.
He has published in theJournal of Consumer Research, Journal of Marketing Research, Journal of Marketing, and elsewhere.
His articles have appeared in theJournal of Marketing, Journal of the Academy of Marketing Science, Journal of International Business Studies, California Management
Review, and others.
He is the coauthor of two marketing research textbooks and has published in leading marketing and social psychological journals. 相似文献
11.
Managing and measuring relational equity in the network economy 总被引:4,自引:0,他引:4
The Internet is emerging as a powerful connecting force, allowing firms to serve customers, collaborate with partners and
suppliers, and empower employees more effectively than ever before. In the network economy, relationships with key stakeholders
are becoming valuable assets of the firm, but few firms manage relationships effectively. The authors propose that firms need
to take a more holistic approach to understanding where their relational equity resides and how it should be managed and measured.
They also propose that relational equity is not limited to relationships with customers but also includes relationships with
partners, suppliers, and employees. Effective management of relational equity requires firms to think in an integrative manner
along several dimensions: strategy, process, technology, organization design, and metrics. The authors develop conceptual
frameworks for each of these dimensions. Taken together, these frameworks offer a conceptual foundation for research and managerial
practice on managing relational equity.
Seurat Company
Mohanbir Sawhney is the McCormick Tribune Professor of Technology and the director of the Center for Research Technology and Innovation at
the Kellogg School of Management, North-western University. He is the coauthor (with Jeff Zabin) ofThe Seven Steps to Nirvana: Strategic Insights Into eBusiness Transformation (2001). His research has been published in leading journals such asCalifornia Management Review, Harvard Business Review, Interactive Marketing, Management Science, Marketing Science, and theJournal of the Academy of Marketing Science. He also writes for leading trade publications, including theFinancial Times, CIO Magazine, andBusiness 2.0. He has created three new M.B.A. courses at Kellogg, as well as a popular executive course, and has won several awards for
teaching. He is a fellow of the World Economic Forum, a fellow at DiamondCluster International, and a charter member if The
Indus Entrepreneurs (TiE). He advises and speaks to Global 2000 firms worldwide and serves on the advisory boards of several
technology startup companies. He holds a Ph.D. in marketing from the Wharton School of the University of Pennsylvania.
Jeff Zabin is a vice president at Seurat Company, a technology firm that specializes in Internet-based marketing resource management
services. He is the coauthor (with Mohanbir Sawhney) ofThe Seven Steps to Nirvana: Strategic Insights Into eBusiness Transformation (2001). He has written about marketing in the network economy for several trade magazines, includingComputerworld, and he is a frequent speaker on the topic, with recent audiences including the Strategic Management Association, the Society
for Information Management, and the Marketing Science Institute. Prior to joining Seurat, he was a research fellow with DiamondCluster
International and a business analyst at a boutique consultancy called Digital Knowledge Assets. A graduate of the University
of Wisconsin and a returned Peace Corps volunteer, he began his career in educational publishing at Houghton Mifflin. He has
helped launch several Internet ventures and currently serves on the advisory board of PreviewPort, Inc. 相似文献
12.
Attitude basis,certainty, and challenge alignment: A case of negative brand publicity 总被引:4,自引:0,他引:4
Chris Pullig Richard G. Netemeyer Abhijit Biswas 《Journal of the Academy of Marketing Science》2006,34(4):528-542
By integrating research from attitude challenge matching and consumer alignment and judgment revision, the authors explore
how firms can position brands to insulate them from negative publicity and how consumers evaluate brands in reaction to such
publicity. They introduce an important moderator of brand evaluation revision, prior brand attitude certainty, and propose
that when negative publicity matches or “aligns” with the basis of a brand attitude, certainty in that attitude interacts
with the attitude, determining the affect of the negative publicity on brand evaluations. The results of two experiments suggest
that prior brand attitudes held with high certainty tend to “nsulate” brands, even when negative publicity matches or aligns
with the bases of brand attitudes, whereas brand attitudes held with low certainty may exacerbate the effects of negative
event publicity. The results also show that multiplex positioning (positioning a brand with both performance-and values-based
attributes) may insulate brands more effectively from negative publicity.
Chris Pullig (chris_pullig@baylor.edu) is an assistant professor of marketing in the Hankamer School of Business at Baylor University.
Before beginning his academic career, Professor Pullig worked in the retail industry as the CEO of a chain of specialty clothing
stores and also as a consultant with the Small Business Administration. He received his Ph.D. from Louisiana State University
and was previously on the faculty at the University of Virginia. His research is in consumer attitudes and decision making,
with an emphasis on effective creation and the protection of consumer-based brand equity. His previous work has been published
in theJournal of Marketing, theJournal of the Academy of Marketing Science, theJournal of Retailing, theJournal of Consumer Psychology, theJournal of Public Policy and Marketing, and others.
Richard G. Netemeyer (rgn3p@virginia.edu) is the Ralph A. Beeton Professor of Free Enterprise in the Mclntire School of Commerce at the University
of Virginia. He received his PhD in business administration from the University of South Carolina in 1986. From 1986 to 2001,
he was a member of the Marketing Department in the College of Business at Louisiana State University. In 2001, he joined the
faculty at Mclntire. His substantive research interests include’ consumer and organizational behavior topics and public policy
and social issues. His methodological research interests focus on survey methods and measurement. His research has been published
in theJournal of Marketing, theJournal of Marketing Research, theJournal of Consumer Research, theJournal of Applied Psychology, theAmerican Journal of Public Health, and others.
Abhijit Biswas (a.biswas@wayne.edu) is the Kmart Endowed Chair and Professor of Marketing at the School of Business Administration, Wayne
State University. He received his PhD from the University of Houston. His research interest is primarily in the area of pricing
and consumer behavior, and he has published numerous research papers in journals such as theJournal of Marketing, theJournal of the Academy of Marketing Science, theJournal of Retailing, theJournal of Consumer Psychology, theJournal of Public Policy and Marketing, theJournal of Advertising, theJournal of Business Research, Psychology and Marketing, Marketing Letters, and other refereed journals and proceedings. He currently serves on the editorial boards of theJournal of the Academy of Marketing Science and theJournal of Public Policy and Marketing and is the associate editor for the Business and Marketing Research track of the Journal of Business Research. 相似文献
13.
Naresh K. Malhotra Mark Peterson Susan Bardi Kleiser 《Journal of the Academy of Marketing Science》1999,27(2):160-183
This article provides observations on the state of the art in marketing research during 1987–1997. As such, it updates the
earlier state-of-the-art review by Malhotra (1988), which won theJournal of the Academy of Marketing Science (JAMS) Best Article Award. The primary thrust of articles published in theJournal of Marketing Research during 1987–1997 is reviewed to determine important areas of research. In each of these areas, the authors summarize recent
developments, highlight the state of the art, offer some critical observations, and identify directions for future research.
They present a cross-classification of various techniques and subject areas, and make some observations on the applications
of these techniques to address specific substantive and methodological issues in marketing research. The article concludes
with some general directions for marketing research in the twenty-first century.
Naresh K. Malhotra is Regents’ Professor in the DuPree College of Management at the Georgia Institute of Technology. He is listed in Marquis
Who’s Who in America. In an article by Wheatley and Wilson (1987 AMA Educators’ Proceedings), he was ranked number one in
the country based on articles published in theJournal of Marketing Research during 1980–1985. He also holds the all-time record for the maximum number of publications in theJournal of Health Care Marketing. He is ranked number one based on publications in theJournal of the Academy of Marketing Science (JAMS) since its inception through Volume 23, 1995. He is also number one based on publications inJAMS during the 10-year period 1986–1995. He has published more than 75 articles in major refereed journals including theJournal of the Academy of Marketing Science, theJournal of Marketing Research, theJournal of Consumer Research, Marketing Science, theJournal of Marketing, theJournal of Retailing, theJournal of Health Care Marketing, and leading journals in statistics, management science, and psychology. He was chairman of the Academy of Marketing Science
Foundation from 1996 to 1998, president of the Academy of Marketing Science from 1994 to 1996, and chairman of the Board of
Governors from 1990 to 1992. He is a Distinguished Fellow of the Academy and Fellow of the Decision Sciences Institute.
Mark Peterson is an assistant professor at the University of Texas at Arlington. His research interests include methods, affect, international
marketing, and quality of life. His work has been published in theInternational Marketing Review, theJournal of Business Research, and theJournal of Macromarketing. He is on the editorial review board for theJournal of Macromarketing.
Susan Bardi Kleiser is an assistant professor of marketing at the University of Texas at Arlington. She holds a Ph.D. in marketing from the University
of Cincinnati. Her research interests include consumer decision making, product management, international marketing, marketing
ethics, and marketing research and modeling techniques. Her research has appeared inResearch in Marketing, Advances in Consumer Research, and several proceedings. 相似文献
14.
The role of satisfaction with territory design on the motivation, attitudes, and work outcomes of salespeople 总被引:1,自引:0,他引:1
Ken Grant David W. Cravens George S. Low William C. Moncrief 《Journal of the Academy of Marketing Science》2001,29(2):165-178
The primary emphasis of previous research concerning salespeople has been focused on their attitudes and behavior. The relationship
between organizational variables and salesperson attitudes and behavior has received very limited attention. Sales territory
design is largely uncontrollable by the salesperson, yet is acknowledged by managers and researchers as an important factor
enabling salespeople to perform well. The objective is to examine satisfaction with territory design from the perspective
of the salesperson. A conceptual model and hypotheses are developed linking the satisfaction with territory design with role
ambiguity, intrinsic motivation, job satisfaction, and performance. Role conflict, met expectations, organizational commitment,
and intention to leave are also included in the model. Survey results provide strong support for 19 of the 21 hypotheses examined.
The findings offer significant insights concerning the role of territory design satisfaction in face-to-face selling and its
consequences. Several managerial implications and avenues for future research are discussed.
Ken Grant is the deputy head in the Department of Marketing, Monash University, Melbourne, Australia. He is a member of the editorial
boards of theEuropean Journal of Marketing and theJournal of Marketing Practice: Applied Marketing Science. He has published in theInternational Journal of Research in Marketing, European Journal of Marketing, Industrial Marketing Management, and several other journals. He advises companies on marketing planning, new products, and sales management and conducts
research and publishes in these areas.
David W. Cravens holds the Eunice and James L. West Chair of American Enterprise Studies at Texas Christian University. His research on sales
management and marketing strategy has been published in theJournal of Marketing, Journal of Marketing Research, Journal of the Academy of Marketing Science, and other leading journals in marketing and management. Before becoming an educator, he held various industry and government
executive positions. He is internationally recognized for his research on marketing strategy and sales management. He has
been a visiting scholar at universities in Austria, Australia, Chile, Czech Republic, England, Ireland, Germany, Mexico, the
Netherlands, New Zealand, Singapore, and Wales. His textbook,Strategic Marketing (Irwin/McGraw-Hill 2000), is widely used in strategy and management courses.
George S. Low is an associate professor of marketing in the M. J. Neeley School of Business, Texas Christian University. He received a
B.A. in advertising from Brigham Young University, an M.B.A. from the Richard Ivey School of Business at the University of
Western Ontario, and a Ph.D. in marketing from the University of Colorado-Boulder. His research on the management of integrated
marketing communications and brands has been published in theJournal of Marketing Research, Journal of Retailing, Journal of Advertising Research, Marketing Management, Marketing Science
Institute’s Working Paper Series, and other journals.
William C. Moncrief is a senior associate dean and professor of marketing at Texas Christian University in Fort Worth, Texas. He received his
B.Sc. in political science and his M.B.A. from the University of Mississippi. He completed his Ph.D. at Louisiana State University
in 1983. His work has been published in leading marketing and sales journals, including theJournal of Marketing Research, Journal of the Academy of Marketing Science, European Journal of Marketing, Journal of Business
Research, Industrial Marketing Management, andJournal of Personal Selling and Sales Management, among others. His research interests are in the field of sales management and include topics such as sales deployment, sales
contests, international sales, telemarketing, turnover, laptop computers, sales job activities, and quality control. He has
taught in Germany, conducted research in Europe, and has most recently consulted in Mexico. 相似文献
15.
The e-marketing mix: A contribution of the e-tailing wars 总被引:2,自引:0,他引:2
In the context of the wars between the upstart Internet retailers and the existing bricks-and-mortar retailers, many e-marketing
techniques were invented. This article develops a single unifying and theoretically based taxonomy for e-marketing techniques:
the e-marketing mix. Drawing on the paradigms of exchange, relationships, and digital interactions in networks, 11 e-marketing
functions are identified that form the elements of the e-marketing mix. Nine of the 11 e-marketing functions are considered
basic, while 7 functions moderate the effects of others and are termedoverlapping. The 11 e-marketing functions provide a categorization of the e-marketing techniques. Compared to the conventional marketing
mix, the e-marketing mix has more overlapping elements and directly represents personalization, an aspect of segmentation,
as a basic function. The existence of multiple elements that are basic and overlapping in the e-marketing mix indicates that
integration across elements should be more commonplace compared to the traditional marketing mix.
Kirthi Kalyanam is the J. C. Penney Research Professor in the Department of Marketing and the director of E*Business Initiatives at the Leavey School of Business at Santa Clara University. The Leavey School offers the premier M.B.A.
program for working professionals in Silicon Valley. He teaches e-business, channel marketing, and retailing in the EMBA,
M.B.A., and undergraduate programs. His research interests are in e-business, retailing, and pricing. His publications have
appeared as lead articles inMarketing Science, Journal of Marketing Research, Marketing Letters, Journal of Retailing, andJournal of Interactive Marketing. His research paper, published in theJournal of Marketing Research on GeoDemographic Marketing, was selected as a finalist for the American Marketing Association’s Paul E. Green Award for impact on the practice of marketing.
Professor Kalyanam has received the dean’s award for outstanding teaching and/or research contributions. He has also taught
at the Graduate School of Business at Stanford University, the Krannert School of Management, and the Department of Consumer
Sciences and Retailing at Purdue University and at DePaul University in Chicago. He received his Ph.D. in business administration
from the Krannert School of Management, Purdue University.
Shelby McIntyre is a professor of marketing at the Leavey School of Business, Santa Clara University. He is also a research associate at
the Retail Workbench, a research and education center dedicated to applying advanced information technology to the problems
of retailing. He earned a B.S. in engineering (1965), an M.B.A. (1973), and a Ph.D. (1979), all from Stanford University.
He has subsequently published more than 50 articles in leading marketing journals, including 5 in theJournal of Marketing Research, 2 inManagement Science, and 11 in theJournal of Retailing. He is on the editorial board of theJournal of Marketing. He has twice received the annual award from theJournal of Retailing for the article “Best Contributing to Theory and Practice in Retail Marketing.” He teaches marketing information systems,
marketing research, brand management, and marketing management and was the chair of the Marketing Department at Santa Clara
University from 1983 to 1991. His research interests currently focus on decision support systems, retail-related decision
models, and e-commerce. 相似文献
16.
An examination of selected marketing mix elements and brand equity 总被引:46,自引:0,他引:46
Boonghee Yoo Naveen Donthu Sungho Lee 《Journal of the Academy of Marketing Science》2000,28(2):195-211
This study explores the relationships between selected marketing mix elements and the creation of brand equity. The authors
propose a conceptual framework in which marketing elements are related to the dimensions of brand equity, that is, perceived
quality, brand loyalty, and brand associations combined with brand awareness. These dimensions are then related to brand equity.
The empirical tests using a structural equation model support the research hypotheses. The results show that frequent price
promotions, such as price deals, are related to low brand equity, whereas high advertising spending, high price, good store
image, and high distribution intensity are related to high brand equity.
Boonghee Yoo (Ph.D., Georgia State University) is an assistant professor of marketing at St. Cloud State University. His research interests
include brand equity, cross-cultural scale development, service quality, retail productivity, Internet marketing, and marketing
methodology. He has published previously in theJournal of Retailing, theJournal of Business Research, theJournal of Business & Industrial Marketing, theJournal of Service Research, and theJournal of Marketing Channels.
Naveen Donthu (Ph. D., University of Texas, Austin) is a professor of marketing at Georgia State University. His research interests center
on research methodology, site selection models, comparative and outdoor advertising, brand equity, Hispanic consumer research,
cross-cultural issues, and customer satisfaction. His work has appeared in journals such asMarketing Science, theJournal of Marketing Research, theJournal of Consumer Research, theJournal of the Academy of Marketing Science, theJournal of Advertising, theJournal of Advertising Research, theJournal of Retailing, and theJournal of Business Research.
Sungho Lee (Ph.D., University of Illinois at Urbana-Champaign) is an assistant professor of marketing at the University of Seoul, South
Korea. His research focuses on understanding consumers’ cognitive processing of brand and price information, brand extension
and brand equity, and advertising-driven persuasion processes. He has published previously inAdvances in Consumer Research, Asia-Pacific Advances in Consumer Research, Academy of Marketing Science-World Marketing Congress,
Korean Marketing Review, andKorean Management Review. 相似文献
17.
Modeling the determinants of customer satisfaction for business-to-business professional services 总被引:5,自引:0,他引:5
Paul G. Patterson Lester W. Johnson Richard A. Spreng 《Journal of the Academy of Marketing Science》1997,25(1):4-17
This research empirically examines for the first time the determinants of customer satisfaction or dissatisfaction (CS/D)
in the context of business professional services. The simultaneous effect of key CS/D constructs (expectations, performance,
and disconfirmation) and several variables—fairness (equity), purchase situation (novelty, importance, and complexity)—and
individual-level variables (decision uncertainty and stakeholding) are examined in a causal path framework. Data were obtained
from a two-stage longitudinal survey of client organizations. The results indicated substantial support for the hypothesized
model. The effect of purchase situation and individual-level variables (via their indirect affects) rivals that of disconfirmation
and expectations in explaining CS/D. Performance was found to affect CS/D directly but not as powerfully as disconfirmation.
His current research interests include modeling customer satisfaction and service quality, services marketing (especially
in a business-to-business environment), and relationship marketing. His research has appeared in theInternational Journal for Research in Marketing, Industrial Marketing Management, Advances in Services Marketing and Management,
European Journal of Marketing, Journal of Business-to-Business Marketing, Psychology & Marketing, Asia-Pacific Journal of
Management, R & D Management, Journal of International Marketing, and others.
he has been on the faculty of a number of U.S. and Australian universities. His research interests focus on services marketing,
marketing research methods, and modeling satisfaction processes. He has published in theJournal of Advertising Research, Journal of Business, Journal of Services Marketing, and others. He is currently the editor of theAustralasian Journal of Market Research.
He received his Ph.D. from Indiana University. His research interests include consumer satisfaction, service quality, and
consumer information processing. His work has appeared in theJournal of Consumer Research, Journal of Marketing, Journal of the Academy of Marketing Science, Journal of Retailing, Journal
of Services Marketing, Journal of Product Innovation Management, and others. 相似文献
18.
Satish Jayachandran Rajan Varadarajan 《Journal of the Academy of Marketing Science》2006,34(3):284-294
Previous research provides conflicting evidence of the association between the past performance of a business and its competitive
responsiveness, with researchers observing both positive and negative relationships. To clarify this issue, the authors test
a model using survey data from the retailing industry. The model delineates direct and indirect mediated paths through ability
to respond, motivation to respond, and awareness of competitors’ actions to show how past performance can have both positive
and negative influence on competitive responsiveness. However, the overall impact of past performance of an organization on
its competitive responsiveness is positive. The implications of these findings for research, practice, and theory are discussed.
Satish Jayachandran (satish@moore.sc.edu) is an assistant professor of marketing in the Moore School of Business at the University of South Carolina.
His research interests are focused on issues related to the market responsiveness of firms. His research has been published
in theJournal of Marketing and theJournal of the Academy of Marketing Science. He was a recipient of the Harold H. Maynard Award for 2001 from theJournal of Marketing. He was nominated a young scholar by the Marketing Science Institute in 2003.
Rajan Varadarajan (varadarajan@tamu.edu) is Distinguished Professor of Marketing and holder of the Ford Chair in marketing and e-commerce at
Texas A & M University. His teaching and research interests are in the areas of strategy, international marketing, and e-commerce.
His research on these topics has been published in theJournal of Marketing, theJournal of the Academy of Marketing Science, theAcademy of Management Journal, Strategic Management Journal, Sloan Management Review, California Management Review, Business
Horizons, theJournal of Business Research, and other journals. 相似文献
19.
Relationship marketing and distribution channels 总被引:31,自引:0,他引:31
The interest of practitioners and academics in channel relationship management has shifted from corporate channel structures
and relationships in conventional channels governed by use of power to relationships between independent firms involving contractual
and normative control mechanisms. In this article, we identify several factors leading to this change of interest, propose
a scheme for classifying channel relationship research based on control mechanisms, and suggest areas for future research
involving the use of contractual and normative control mechanisms in conventional channel relationships.
He is the former editor of theJournal of Marketing Research, an academic trustee of the Marketing Science Institute, and a member of the Direct Selling Education Foundation Board of
Directors. His research on channel and sales management issues and personal selling effectiveness has been published in theJournal of Marketing Research, Journal of Marketing, Journal of Consumer Research, Marketing Science, andAdministrative Science Quarterly. He is the co-author of three textbooks,Retailing Management, Essentials of Retailing, andPersonal Selling: Building Partnerships.
She received her Ph.D. from the University of Florida. Her research interests are in the area of channel relationship management,
particularly decision-making processes, coordination, and relationship dynamics. 相似文献
20.
The perceived importance of ethics and social responsibility on organizational effectiveness: A survey of marketers 总被引:2,自引:0,他引:2
Anusorn Singhapakdi Kenneth L. Kraft Scott J. Vitell Kumar C. Rallapalli 《Journal of the Academy of Marketing Science》1995,23(1):49-56
A necessary but insufficient condition for marketers to act ethically and be socially responsible is that they must perceive
ethics and social responsibility to be important. However, little is known about marketers’ perceptions regarding the importance
of ethics and social responsibility components of business decisions. The objectives of this study are (1)to assess the marketing
practitioners’ perceptions regarding the importance of ethics and social responsibility in achieving organizational effectiveness,
and (2) to analyze the relative influences of selected personal characteristics and organizational factors underlying a marketer’s
perceived importance of ethics and social responsibility. The results from a mail survey of American Marketing Association
members indicate that the marketers generally believe that ethics and social responsibility are important components of organizational
effectiveness. The results partly indicate that there is a positive relationship between a marketer’s corporate ethical values
and his or her perceptions regarding the importance of ethics and social responsibility. The results also indicate that the
marketers’ perceptions regarding ethics and social responsibility can be explained by idealism and relativism.
He has also served on the marketing faculty at Thammasat University, Thailand. He received his Ph.D. from the University of
Mississippi. His research focusing on marketing ethics and social responsibility has been published inJournal of the Academy of Marketing Science, Journal of Business Ethics, Journal of Macromarketing, Journal of Personal Selling
& Sales Management, Journal of Public Policy & Marketing, and elsewhere.
He received his D.B.A. in management from the University of Maryland. His work on business ethics, organizational design,
and strategic planning has been published inAcademy of Management Review, American Business Review, andJournal of Business Ethics. His current research interest centers on the measurement of moral intensity.
He received his Ph.D. from Texas Tech University. His work has appeared inJournal of the Academy of Marketing Science, Journal of Business Ethics, Journal of Business Research, Journal of Macromarketing,
Journal of Personal Selling & Sales Management, Research in Marketing, and elsewhere.
He received his Ph.D. in marketing from the University of Mississippi. His research has been published inJournal of the Academy of Marketing Science, Journal of Business Ethics, Journal of Pharmaceutical Marketing and Management,
Journal of Social and Administrative Pharmacy, and elsewhere. His research interests include marketing ethics, health care marketing, international marketing, and direct
marketing. 相似文献