Knowledge-based human resource management practices,intellectual capital and innovation

This paper proposes a conceptual model in which a human resource management (HRM) system of explicitly knowledge-based HRM practices impacts a firm's intellectual capital, producing higher innovation performance. We have empirically tested this idea in a survey dataset of 180 Spanish companies using structural equation modelling (SEM) based on partial least squares (PLS). The results show that intellectual capital positively mediates the relationship between knowledge-based HRM practices and innovation performance and illustrate the pivotal role of human capital in this relationship: knowledge-based HRM practices impact structural and relational capital partially through human capital, and human capital affects innovation performance by enhancing structural and relational capital.     

Relationship between employees’ beliefs regarding training benefits and employees’ organizational commitment in a petroleum company in the State of Qatar

The study examined the relationship between the beliefs of senior staff Qatari national employees regarding training benefits as measured by the benefits of employee training, and employees’ organizational commitment as measured by the three‐component model of organizational commitment. This relationship was assessed through a quantitative associational research design. From the study site, Qatar Petroleum, a total of 283 responses were analysed using stepwise regression analysis. The findings suggest that there is a positive relationship between employees’ beliefs regarding training benefits and employees’ organizational commitment.     

Impacts of peers’ unethical behavior on employees’ ethical intention: Moderated mediation by Machiavellian orientation

Research suggests a direct negative relationship between peers’ unethical behavior and employees’ ethical intention. But several possible mechanisms might explain this relationship in more detail. For example, Machiavellianism is a personality trait characterized by interpersonal manipulation and the use of unethical means to achieve certain self‐interested ends, whether useful or pleasant. This article adopts an Aristotelian understanding of philia, related to three goods on which human relationships rest: useful, pleasant, and honest. We propose that Machiavellianism, a self‐interested, pragmatic personality orientation, might explicate the relationship between peers’ unethical behavior and ethical intention. The results of a structural equation model applied to a sample of 436 banking employees in Spain reveals that Machiavellianism partially mediates the relationship between peers’ unethical behavior and employees’ ethical intention. We also find that with a greater level of peers’ unethical behavior, the negative effect of Machiavellianism on ethical intention increases, and that when peers’ unethical behavior is nonexistent, the negative effect of Machiavellianism on ethical intention disappears. These findings advance current literature by revealing that unethical peers can indirectly influence ethical intention, through shaping Machiavellianism. Our study is also the first to show that pairing high Machiavellians with ethical peers can help to cancel out the negative influence of Machiavellianism on ethical intention.     

Strategic human resource practices and innovation performance — The mediating role of knowledge management capacity

This study examines the role of knowledge management capacity in the relationship between strategic human resource practices and innovation performance from the knowledge-based view. This study uses regression analysis to test the hypotheses in a sample of 146 firms. The results indicate that strategic human resource practices are positively related to knowledge management capacity which, in turn, has a positive effect on innovation performance. The findings provide evidence that knowledge management capacity plays a mediating role between strategic human resource practices and innovation performance. Finally, this study discusses managerial implications and highlights future research directions.     

Error management culture: impact on cohesion,stress, and turnover intentions

An error management culture involves organizational practices related to communicating about errors, sharing error knowledge, quickly detecting and handling errors, and helping in error situations. Building on error management research, this study examined the influence of organizational error management culture on the turnover intentions of frontline service employees. The study also investigated the underlying mechanism that links this culture with turnover intentions. Data were collected from 345 frontline employees of hotels in Turkey. Structural Equation Modeling results revealed that employee perceptions of organizational error management culture have a direct and significantly negative impact on their turnover intentions. Furthermore, results showed that this relationship is mediated through perceived group cohesion and work stress. Using the job demands-resources model as a theoretical framework, this study revealed that organizational error management culture leads to increased group cohesion; increased group cohesion lowers work stress; and lower work stress lowers turnover intentions. This study contributes to the services management literature by demonstrating how organizational error management culture impacts employee turnover intentions.     

Talent management in China and India: A comparison of management perceptions and human resource practices

This study investigates how the concept of talent is understood, what talent management practices are in place, and what talent-management challenges may be confronting firms in China and India through the perspectives of 178 non-HR managers. The study reveals the centrality of materialistic values in the evolving, contemporary employment relationships in the two countries. The findings shed light on the different needs of capacity-building for the HR institutions in each of the two countries, as well as the need to adopt a more particularistic (vs. a universalist) approach to conceptualizing and operationalizing talent management in the international context.     

Comparing international human resource management practices between Yaohan and Jusco in Hong Kong

The performance of Jusco and Yaohan in Hong Kong was examined and compared by exploring their international human resource management (IHRM) practices in terms of recruitment and selection, compensation, and training and development. Yaohan and Jusco employed different IHRM systems as a response to their contextual factors – history and background of the company, and competitive environment and business strategy, especially the use of retail technology. The results show that the IHRM systems employed by Yaohan and Jusco affect the performance of the company, and explain the factors contributing to Yaohan's bankruptcy and Jusco's increasing profitabiliry.     

The consequences of employees’ perceived corporate social responsibility: A meta‐analysis

This paper reviews the relationship between employees’ perceived CSR and its dimensions and work outcomes, and explores the moderating effects of the samples’ demographic characteristics (i.e., gender, age), and national culture, based on a meta‐analysis of 65 studies from 67 samples. Results show that perceived CSR and its dimensions are positively related to employees’ positive attitudes and behaviours, and negatively related to their negative attitudes and behaviours. The results also partially support the moderating effects of the samples’ demographic characteristics in terms of age and gender, and national culture. This study supplements existing theoretical review articles, and further confirms the psychological effects of perceived CSR. In addition, the results further confirm the rationality of CSR practices and provide suggestions for enterprises to better use CSR strategies to motivate their employees.     

Exploring the relationship between the human resource management practices and growth in small service firms

This paper seeks to evaluate the relationship between the growth and the human resource management (HRM) practices of small service firms in catering to professional services and the retailing sectors in the UK. The paper reports and analyses the findings of 196 face-to-face structured interviews with small service business owners. Findings suggest that employee empowerment contributes to the sales growth of small firms in the different sectors of the service industry. The study also shows that employee training and recruitment through formal channels contribute to the sales growth of firms operating in the catering sector. This paper argues that contextual variables – the extent of the competition and the availability of the workforce – have a bearing on the HRM practices employed by small service businesses.     

试论高校人力资源的柔性管理

刚性管理模式凭借硬性的制度和奖惩手段约束职员,但是对于高校来说,鉴于其人员的特殊性,柔性的管理模式更加有效和使用.本文将介绍柔性管理的含义以及高校人力资源管理的必要性和措施.     

To what extent can management practices be transferred between countries?: The case of human resource management in Vietnam

Several countries are on their way towards a market-oriented economy but in conditions where most local companies have a dearth of management expertise. To meet the growing pressure of globalization and integration, many local enterprises are keen to apply foreign know-how and practices, especially human resource management (HRM), to enhance competitiveness. Likewise, foreign invested companies face the fundamental question of the transferability of HRM practices, whose success depends on country specifics, into local settings. This paper examines the possibility of applying four management practices (pay for performance, multi-source feedback, involvement and empowerment, self-managed work teams) in the context of Vietnam, with illustrative comparisons with China. It suggests varying degrees of transferability and potential hindering factors, along with practical suggestions for managers and businesses considering management transfers more generally and elsewhere. Importantly, our approach and findings are relevant and applicable to a range of different country managers and businesses, especially those which have been subject to less research and enquiry.     

International human resource management policies and practices of South Korean MNEs: a review of the literature

This paper systematically reviews the literature on international human resource management (IHRM) policies and practices of South Korean multinational enterprises (MNEs). It reveals that South Korean MNEs adopt an ethnocentric staffing approach, but are increasingly using more host-country nationals (HCNs). Korean MNEs pay great attention to language training for expatriates, and there is an emphasis on international experience when selecting expatriates. South Korean MNEs tend to adopt home-oriented selection procedures and criteria, performance appraisal and reward-and-compensation schemes for HCNs. A range of training and development programmes are provided to HCNs in order to develop more local managers. However, studies concerning IHRM of South Korean MNEs are scarce and only a few expatriate-related IHRM issues have been empirically examined. As a result, how South Korean MNEs manage IHRM and what is the rationale of their IHRM policies and practices remain largely unknown. This review paper calls for more empirical research and discusses the implications for future research.     

Explaining differing perceptions of employees’ skill needs: the case of garment workers in Ethiopia

The Ethiopian economy has grown significantly and the government has prioritized industrial skills development and expanded technical and vocational education and training (TVET). However, mismatches between the skills available and the skills required are widespread and the unemployment rate for TVET graduates is high. Little scholarly effort has been made to empirically identify the exact types and domains of skills in which these supply–demand mismatches happen. The present study relies on interviews with 30 vocational trainers, 19 employees, 13 factory managers and 3 garment industry experts. To measure the perception gaps between the supply and demand sides of worker skills and explain why mismatches occur, we conducted an assessment in which assessors from among the factory managers and vocational trainers along with the three industry experts concurrently graded the garment‐manufacturing vocational skills of the same workers. For this purpose, we developed a unique instrument that captures the knowledge and skills of workers in real work environments. The analysis reveals that TVET trainers expect students to have comprehensive skills and grade the skills of workers more generously, whereas factory managers expect not variety but quality, and score workers’ performance more critically. Differences in the educational backgrounds and practical experience of assessors contribute to these gaps. The evidence from this study suggests that the vocational skills assessment instrument we have developed for our research is valid and can serve as a basis for future large‐scale performance assessments.     

现代企业人力资源管理初探

伴随着信息时代的到来,信息技术和知识经济的迅猛发展已经对我国企业的人力资源管理产生了深远的影响。面对国内企业人力资源管理重管理、轻开发的现象;只强调对员工的开发而忽视对各级管理者素质的提高等问题,企业必须从管理理念、管理制度、管理机制、管理职能、管理手段等多个方面加强和改善人力资源管理工作,使企业在日益激烈的市场竞争中占据主动。     

Making working in retailing interesting: A study of human resource management practices in Danish grocery retail chains

This paper discusses how five retail chains in the Danish grocery industry attempt to make low-wage, low-status store-level retail jobs as checkout operators and sales assistants interesting. It does so from the perspective of both retailers and employees. Following analysis of the social and institutional context of Danish grocery retailers, we identify three types of retail employees (transitional workers, core employees and career seekers), who have different motivations and aspirations for working in grocery retailing. The central challenge for retailers is to make store-level retail jobs interesting to the different employee types. Although retailers mainly focus their attention on career seekers, we find that working in retailing is interesting for all employee types because the retailers are currently able to meet their respective motivations and aspirations. Nevertheless, we identify several areas in which retailers can improve their practices.     

Cross‐national assessment of the effects of income level,socialization process,and social conditions on employees’ ethics

Employees often experience ethical dilemmas throughout their service in an organization. This study utilized a multilevel standpoint to address employees’ differences in ethical reasoning. Hierarchical linear modeling was used to analyze responses from 40,485 full‐time employees across 54 countries. Drawing from Durkheim's concepts of the homo duplex, socialization process, and social conditions, this study found a positive relationship between employees’ income level and unethical reasoning. Furthermore, the results indicate that modern social regulation, technological advancement, economic development, and economic change moderate the relationship between income and ethical judgment. The study findings contribute to the Durkheimian model by validating the effects of individual‐ and country‐level factors on employees’ ethicality. Considering that the results contradict Durkheim's initial propositions, another concept and theory are proposed, which may complement Durkheim's arguments. Practical implications for organizations and society are further discussed to reinforce employees’ ethics.     

试论人力资源管理在高校后勤管理中的功能作用

本文主要分析了人力资源管理的主要功能及高校后勤人力资源管理的现状,并就人力资源管理在高校后勤管理中的重要意义及作用提出了相应见解.