The Role of Private Label Brands in Enhancing Service Satisfaction in the Hotel Industry: Comparing Luxury and Boutique Hotels

ABSTRACT

This research proposes private label branding as a strategy that can have a positive effect on guest satisfaction and loyalty in hotels that cater to travelers seeking a special hotel experience. We test this using a sample of guests in two hotels: a five-star luxury hotel (N = 225) and a boutique hotel (N = 101). Findings show that in the luxury hotel but not the boutique hotel, perception of a private label had a direct impact on loyalty, and an indirect impact on loyalty through its effect on guest satisfaction. The theoretical implications and recommendations for hoteliers based on the findings are discussed.     

2007广东公众医疗保障满意度研究报告

<正>一、文献简析及调研说明基于体制、文化等复杂原因,长期以来,我国社会事业发展明显滞后于经济发展,公共产品和服务供给不足,配置失衡,基本医疗保障领域更加如     

提升客户价值:满意度还是忠诚度

<正>进入21世纪的中国企业面临越来越多的挑战:全球金融危机、能源短缺、环境保护、网络营销等。应对市场竞争的策略也是百家争鸣,莫衷一是,其中有战略论、蓝海     

The Role of Social Integration in Service Satisfaction:

This study examines the process through which social integration contributes to service satisfaction in a nonprofit service setting. The model proposed in this study provides a context for understanding how traditional dimensions of service quality operate through social mechanisms to influence satisfaction. The model, which is based on social cognitive theory, suggests that: (1) perceptions of social support and the voice one has in an organization are important elements in determining service satisfaction; (2) the service recipient's perceptions of one's ability to function in the service organization setting (i.e., self-efficacy) is a critical element in a causal chain leading to service satisfaction; and (3) both social support and voice are determined by ''traditional'' service quality elements. Evidence in support of this model is provided through a telephone survey of church members.     

当前公有产权与私有产权之辨析

当前在公有产权与私有产权的研究中所碰到的问题有:竞争和产权哪个更重要;更注重社会目标和社会福利的国有企业(SOE),是否更易受政府的干预;SOE是否更易受到公司治理问题的困扰等。通过比较公有产权和私有产权在市场竞争、政府行为和公司治理方面的差异,认为由于私有产权对创新和节约成本的激励作用大,其经营运作较少受到政府社会目标的扭曲以及硬的预算约束和有效的市场退出机制使其在公司治理方面具有优势,故而较之私有产权,公有产权具有先天的低效率,产权比市场更为重要。     

我国投资基础设施的公共资本与私人资本的效率研究

文章针对我国城市化进程对大量基础设施需求的资金"瓶颈"、资金效率和渠道,通过理论与实证方法研究了我国公共资本和私人资本投资基础设施的效率、结构和影响这些资本投入总量的内在机制.结论是:有效的基础设施投资效率,既需要政府公共投资,也需要市场化私人投资,两者的比重与效率为倒U型,其最佳融资比例结构约为1:2;相对公共资本,私人资本的逐利行为对基础设施投资有更高的产出效率;私人资本投入规模受居民消费水平、市场化程度和公共资本拉动的影响;公共资本投入的规模受地方政府治理水平、政府与市场的关系和经济发展水平的影响;采用市场机制并不意味着政府可以退出基础设施市场,"公"、"私"并存才能更好地取长补短.     

Guanxi with Supervisor and Counterproductive Work Behavior: The Mediating Role of Job Satisfaction

This study aims to explore the role of informal leader–member interactions in managing counterproductive work behavior (CWB) in a non-Western context. We propose that under the Chinese background, guanxi with supervisor increases employees’ job satisfaction, which further reduces their CWB. Partial least square structural equation modeling with a sample of 272 Chinese employees confirms this mediating effect of job satisfaction. However, we also find that job satisfaction passes the effect of guanxi with supervisor on to CWB targeting people, but not to CWB targeting the organization. Implications for research on CWB and guanxi with supervisor are discussed.     

The Role of Federal and Private Student Loans in Homeownership Decisions

This paper examines the effect of student loans on the decision to become a homeowner. Analyses use the Baccalaureate and Beyond 2008:2012 (B&B) panel dataset collected by the U.S. Department of Education that surveyed a representative sample of four-year college graduates from institutions across the country. Whereas previous analyses of student loan debt rely on cumulative loan balances, the present research examines both federal and private student loan impacts separately. Private student loan data is often unavailable in major datasets, but the B&B data provide rich information on sources and amounts of debt for recent graduates. We instrument student loans using in-state tuition rates and find that for four-year college graduates, a $1,000 increase in a respondent's private student loan balance lowers the likelihood of buying a home by about 5 percentage points whereas a $1,000 increase in federal loans has no significant impact on homeownership during this time.     

Materialism and Life Satisfaction: The Role of Stress and Religiosity

Materialism has been a topic of interest to consumer researchers for decades. This article explores the effect of materialism on individuals' life satisfaction using a large sample from Malaysia, a country with cultural diversity within a collectivist mainstream culture. The results suggest that the effects of materialism on life satisfaction could be indirect, mediated by stress and moderated by religiosity. The study helps to explain the mechanisms that account for the negative relationship between materialism and life satisfaction reported in previous studies conducted in many countries; it provides a blueprint and directions for further research.     

Private Equity and the Public Good

The dominance of agency theory can reduce our collective scope to analyse private equity in all its diversity and depth. We contribute to theorisation of private equity by developing a contrasting perspective that draws on a rich tradition of virtue ethics. In doing so, we juxtapose ‘private equity’ with ‘public good’ to develop points of rhetorical and analytical contrast. We develop a typology differentiating various forms of private equity, and focus on the ‘take private’ form. These takeovers are where private equity funds are used to buy all a firm’s publicly listed shares. Take private deals reduce reporting requirements and lessen the amount of public scrutiny a firm comes under. They allow greater control of a firm’s assets and resources but also have effects in terms of the wider social fabric. The ‘public good’ and virtue ethics offer an alternative basis for theorisation of these deals. This provides a needed contrast to accounts of private equity based on agency theory.     

Consumer-to-Consumer Relationships: Satisfaction with Other Consumers' Public Behavior

This national study of 554 adults investigated consumers' satisfaction with 32 behaviors in which other consumers may engage when in public business environments. Respondents were most pleased when other consumers demonstrated “gregarious” behaviors, but generally were displeased with “violent” or “grungy” behaviors. Satisfaction ratings also were found to vary somewhat by situational context (i.e., restaurant versus bowling center) and respondent characteristics (i.e., demographics, religion, smoking behavior, and alcohol consumption). Implications for consumers and businesses are discussed.     

Customer Satisfaction with E-Retailers: The Role of Product Type in the Relative Importance of Attributes

It is of strategic importance for e-retailers to allocate their resources to various service attributes according to their relative importance. How does one determine the relative importance of different service attributes? Does the relative importance of different service attributes remain the same across different product categories? These questions must be addressed by researchers and e-retailers. Since customer ratings for service attributes are highly correlated, modeling methods other than traditional regression models should be used to analyze the relative importance of service attributes to overall customer satisfaction. As such, this article utilizes neural networks in order to study the relative importance of e-retailer service attributes. Importantly, this article shows that the relative importance of e-retailer service attributes varies across different product categories (i.e., convenience, shopping, and specialty goods).     

Corporate Ethical Values and Altruism: The Mediating Role of Career Satisfaction

This study explores the ability of career satisfaction to mediate the relationship between corporate ethical values and altruism. Using a sample of individuals employed in a four-campus, regional health science center, it was determined that individual career satisfaction fully mediated the positive relationship between perceptions of corporate ethical values and self-reported altruism. The findings imply that companies dedicating attention to positive corporate ethical values can enhance employee attitudes and altruistic behaviors, especially when individuals experience a high degree of career satisfaction.     

Student Satisfaction Index in Portuguese Public Higher Education

This study intends to measure student's satisfaction with Portuguese higher education, through the estimation of an explicative model of the student's opinion formation process. In terms of conclusions, it was verified that the student satisfaction index of Portuguese public higher education is only of 54 on a scale from 1 to 100. This value constitutes a reference mark that universities in Portugal can use to compare with their own performance.     

民营企业职业经理人的生存环境和角色认知

由于复杂的市场环境,民营企业发展大多经过了特殊历程,民营企业家也由于其自身和环境的原因,有着独特的价值观念和视角,在股权相对集中的民营企业中,企业对职业经理人是一种阶段性的利用,老板与职业经理人的关系实际上是一种各取所需,各自为了前程和事业的利益关系。职业经理人往往只是民营企业主在智力和能力上的补充,而不是企业经营管理的主宰。职业经理人只有正确认知并认同自己的角色,充分发挥协调能力,恪尽职守,对自己的职位负责,做到股东利益第一,不介入股东之间的矛盾,才能在民营企业中逐步适应并求得生存和发展。     

女性对苏州拙政园公共卫生间厕卫比例满意度研究

本研究基于团队合作于2016年12月对拙政园景区公共卫生间满意度问卷调查,通过对女性职业、年龄、月收入、学历等四个方面男女厕卫比例的EXCEL分析,得出了受访者以高学历高收入的中青年女性为主、大部分女性游客对厕卫比例1:3更为认可、拥堵高峰多集中在10:00~11:30和14:00~15:30等三条结论,为相关部门决策提供参考。     

我国私营企业对外贸易的现状、问题与对策

私营企业对外贸易高速增长是现阶段我国经济发展中值得特别重视的现象。本文概要阐述我国私营企业对外贸易的现状与特点,分析其存在的主要问题和症结,并提出初步的对策建议。     

The Mediating Role of Postrecovery Satisfaction in the Relationship between Justice Perceptions and Customer Attitudes

ABSTRACT

The present study advances the literature by examining the meditating roles of postrecovery satisfaction in the relationships between distributive and interactional justices, and postrecovery attitudes. The model is empirically tested using survey data collected from 600 telecommunications service customers; and analyzed using partial least squares technique. Results indicate that postrecovery satisfaction partially mediates the perceptions of justice in the recovery process and service quality as well as repurchase intention. It is the first study to examine postrecovery satisfaction as a mediator in understanding the impact of recovery justice (antecedent) on service quality (consequence) in the telecommunications service context.