情绪影响因素对员工工作倦怠影响机制研究

文章采用问卷调查法,以酒店员工为调查对象,主要探讨情绪影响因素对员工工作倦怠的影响机制及情绪耗竭和情绪智力在其中所起的作用。层级回归分析结果表明：情绪影响因素对员工工作倦怠的情绪耗竭、去个性化和成就感三个维度都产生显著影响,情绪智力在上述作用关系中均起调节作用,情绪耗竭中介情绪影响因素对员工去个性化的影响且中介效应受情绪智力调节,情绪智力调节情绪影响因素对员工成就感的影响且调节效应被情绪耗竭中介。     

信息过载对员工工作倦怠的影响研究——领导-成员交换的调节效应

以320名员工为研究对象,探究信息过载对工作倦怠的影响,引入工作焦虑来揭开二者之间的黑箱,并探讨领导-成员交换的调节机制。结果表明,信息过载与工作倦怠三维度（情绪耗竭、去个性化、个人成就感降低）均存在显著正相关关系;工作焦虑在信息过载对工作倦怠三维度的影响中均发挥中介作用;领导-成员交换不仅负向调节信息过载通过工作焦虑影响工作倦怠的间接作用,也负向调节信息过载对去个性化维度的直接影响。     

威权领导对95后员工离职倾向的影响——情绪衰竭和组织承诺的链式中介作用

人才是推动发展的第一资源。95后员工独特的思维模式和行为特征在为企业注入新鲜活力的同时,表现出的高离职率也为企业带来了人才流动的新挑战。以247名95后员工为研究对象,实证探究威权领导对员工离职倾向的影响及其作用机制。结果显示,威权领导不仅对员工离职倾向有直接正向预测作用,还能通过情绪衰竭的独立中介作用、组织承诺的独立中介作用以及情绪衰竭和组织承诺的链式中介作用3条路径对员工离职倾向产生间接影响。     

工作特征、员工满意度与劳动争议处理行为

基于广州市15家民营企业372位员工的调查数据,本文对工作特征、员工满意度与劳动争议处理行为之间的关系进行了实证分析。结果表明,工资收入越高,每天工作时间越少,员工满意度越高;职位等级和工龄与员工满意度不存在显著关系。员工满意度对劳动争议处理中的建议行为有正向影响,对消极行为和对抗行为有负向影响;单个的工作特征因素对员工的劳动争议处理行为没有直接的决定作用。可见,员工满意度作为个体对所在企业的综合情感体现,能在日常职业情境与突发劳动争议之间架起一座联系的桥梁。     

体面劳动会引发员工的拖延行为吗？

基于自我决定和交互决定论,研究探讨体面劳动与员工拖延行为的关系.采用289名公司员工及其直接领导的问卷调查进行分析.结果表明:体面劳动对员工拖延行为存在正向影响;工作自主性在体面劳动与员工拖延行为之间起到中介作用;福利满意度负向调节了工作自主性的中介效应.该研究有助于管理者在人力资源管理实践中,根据员工的差异来设置不同的福利和工作目标,发挥工作本身和工作环境对员工的激励作用,抑制体面劳动和工作自主性的滥用.     

差序式领导对员工亲上级非伦理行为的影响

基于资源保存理论和差序格局理论,采用层次回归的分析方法,对来自企业内部问卷调研的374个样本进行实证分析。研究发现：差序式领导对员工的亲上级非伦理行为有显著正向影响;上下级关系在差序式领导对员工亲上级非伦理行为的影响中起中介作用;人情导向在差序式领导对员工亲上级非伦理行为的影响中起调节作用。     

酒店实习生组织支持感、组织自尊与情绪劳动关系研究

酒店业作为传统的劳动密集型服务行业,由于在工作过程中需要付出情绪劳动导致酒店员工离职率偏高,以大学生为主的实习生成为了酒店员工的重要群体。本研究以社会交换理论为基础,构建以组织自尊为中介变量,组织支持感与情绪劳动的关系模型,综合考量和探讨酒店实习生在工作过程中个人与组织因素对其情绪劳动的影响研究。研究发现组织支持感、组织自尊对情绪劳动均具有显著正向影响,即组织支持感、组织自尊越高,酒店实习生越倾向于采用深层行为,组织自尊在二者之间起完全中介作用。基于此,酒店在管理实习生过程中应着重提升组织自尊感,重视其情绪劳动发生的变化。     

如何做好360度绩效考核的准备工作

360度绩效考核系统是由被考核人的上级、同级、下级和本人担任考核人,从四面八方对被考核人进行全方位的评价,考评的内容涉及到员工的工作绩效、工作态度和个人能力等方方面面,考核结束,再通过反馈程序,将考核结果反馈给本人,达到改变行为、提高绩效等目的.     

办公室政治、情绪劳动与领导——成员交换关系：基于资源保存理论的实证研究

文章基于资源保存理论,探讨员工如何获取组织资源(领导——成员交换关系质量)应对外界 不利的组织政治环境的影响。通过实证研究发现情绪劳动在感知政治知觉和离职意向(以及工作 压力)之间扮演着中介作用,同时领导——成员交换关系负向调节感知政治知觉和情绪劳动(以及工 作压力)之间的关系,但是对感知政治知觉和离职意向并没有起到调节作用。最后,文章指出了研 究结果、局限和未来研究方向。     

双元压力对员工情绪劳动的影响

以资源保存理论为基础,探讨双元压力对员工情绪劳动影响的过程机制。采用问卷调查法,对435名企业基层工作人员的双元压力及对情绪的影响进行研究。研究结果显示：挑战性压力对表层行为产生抑制作用,对深层行为产生促进作用;阻碍性压力对表层行为产生促进作用,对深层行为产生抑制作用;情绪倦怠起到显著的中介效应。基于研究结论,提出管理启示和未来展望。     

The Effects of Vertical Pay Dispersion: Experimental Evidence in a Budget Setting

Vertical pay dispersion is the difference in pay across different hierarchical levels within an organization (Milkovich and Newman 1996 ). While vertical pay dispersion may be useful in attracting, retaining, and motivating highly skilled employees (Lazear and Rosen 1981 ; Lazear 1995 ; Prendergast 1999 ), our study investigates a potential disadvantage; specifically, the negative impact of perceived unfairness of vertical pay dispersion on employees' budgeting decisions. We predict and find that high vertical pay dispersion motivates subordinates to misreport costs to a greater extent than low vertical pay dispersion. Furthermore, we predict and find that superiors, on average, exercise more lenient cost controls when vertical pay dispersion is high rather than low. Supplemental analysis indicates superiors are more lenient on average because of their aversion to inequity caused by vertical pay dispersion. Our results suggest that high vertical pay dispersion can compromise the overall corporate budgeting environment, where higher levels of misreporting by subordinates goes unchecked by superiors.     

Discussion of “The Effects of Vertical Pay Dispersion: Experimental Evidence in a Budget Setting”

Guo, Libby, and Liu (2017) (hereafter GLL), examine how pairs of experimental subjects interact in a game framed as a funding request from a privately informed subordinate to a superior. When the superior's pay is higher than the subordinate's, subordinates display more self‐serving dishonesty and superiors are more tolerant of it than when their pay is the same. In this discussion, I compare GLL's design with an ultimatum game, consider additional tensions that arise in pay‐level comparisons, address the applicability of their results, and suggest some extensions. I conclude by calling for new theory that regularizes GLL's surprising findings.     

Earning reduction caused by air pollution: Evidence from China

This paper investigates the effect of air pollution on employees' earnings in China. Using both instrument variable (IV) and regression discontinuity design (RDD), we find that air pollution reduces employees' yearly earnings. A one μg/m³ increase in yearly PM_2.5 decreases employees' yearly earnings by 175.4 CNY. The total loss in earnings for all employees working for our sample firms amounts to about 268.59 million CNY. Our estimations are not sensitive to a battery of different robustness checks. We also find that the effect of air pollution differs based on several factors including labor intensity, ownership types and firm size. Our mechanism tests indicate that air pollution can reduce employees' earnings by lowering their unit wage and reducing their working time. The resulting increase in firms' labor costs further undermines their operating status. Notably, air pollution exerts a non-linear negative effect on employees' earnings. Overall, our findings suggest that air pollution can significantly lower employees' benefits by reducing their earnings. Our paper also provides powerful support for formulating environmental regulations in the future.     

领导成员交换对酒店员工的服务创新行为的影响——以组织信任为中介变量

创新是引领发展的第一动力,员工的创新行为是企业持续发展和提升竞争力的关键所在。以社会交换理论为基础,基于286份酒店员工问卷构建结构方程模型,实证探究领导成员交换对酒店员工服务创新行为的影响及其作用机制。结果表明：领导成员交换和组织信任对酒店员工的服务创新行为存在显著正向影响;组织信任在领导成员交换和员工服务创新行为之间起到中介作用。该研究能够丰富上下级关系和员工服务创新行为的相关研究成果,对于改进酒店行业的管理实践也具有一定的现实意义。     

Managing Perceptions of Technical Competence: How Well Do Auditors Know How Others View Them?*

We investigate factors that influence an auditor's accuracy in knowing how subordinates, peers, and superiors view his or her own technical competence (metaperception). Extant literature on reputation management in auditing contexts depicts preparers of audit workpapers as strategic agents (subordinates) who stylize workpapers and engage in behaviors that enhance their reputations with reviewers (superiors). These superiors, in turn, are represented as strategically engaging in coping behaviors in response to such stylization attempts. One of the necessary conditions for auditors to enhance their reputations on a sustainable basis is accurate metaperception. We report the results of an experiment that investigates determinants of auditors' metaperception accuracy. Our participants comprise teams of audit partners, managers, and seniors who work together in the field. Each auditor performs two tasks of varying complexity and then predicts whether other team members can accurately perform the task and how other team members assess his or her performance on the tasks. Results show that accuracy in knowing what others think of one's technical proficiency (metaperception) is generally high, particularly when the predictor auditors are partners and managers; however, metaperception accuracy is asymmetric and varies depending on the predictor auditor, the target auditor being predicted, and task complexity. Implications are discussed.     

旅游企业内部营销对员工满意度的影响机制研究

为探究旅游企业内部营销措施,提高员工满意度,进而提升服务质量,选取海南省（三亚市为主）各地区的旅游企业员工为调查对象,以员工工作投入为中介变量,实证研究旅游企业内部营销对员工满意度的影响。结果表明：旅游企业内部营销不能直接正向影响员工工作满意度;旅游企业内部营销对工作投入具有直接显著正向影响;工作投入对旅游企业员工满意度有直接显著正向影响;工作投入在内部营销和员工满意度之间具有中介作用。