上海地区大学生网购行为调查与分析

本文研究上海地区大学生网购行为的实证问题。通过调查问卷对上海地区大学生网购行为调查,来分析了解上海地区大学生网购的现状。其次分析购物群体特征和购物行为特征,对上海地区大学生网购行为中的选择商品类型、网站偏好、支配金额意愿、上网时间、网购频率、网购安全认识及网购动机进行调查。最后运用SWOT模型分析上海地区大学生网购行为,从而对上海地区大学生合理的网购提出一些建议。     

A model of adolescents' online consumer self-efficacy (OCSE)

This paper investigates adolescent online shopping and self-efficacy development in the virtual setting. The authors present and test a model of antecedents and mediators to two dimensions of online consumer self-efficacy. Additionally, a discriminant analysis finds that more involved adolescent online shoppers can be differentiated from less involved online shoppers on key variables of interest-shopping motivations, self-efficacies, shopping behaviors, and relative influence in household decision-making.     

Creating Retail Web Sites for Different Consumer Shopping Orientations

Abstract

As the number of Web sites continues to expand and consumers increase their use of the Internet, companies must find ways to convert visitors to buyers and boost return visits to their sites. Most sources that offer guidelines for developing Web sites assume that all Internet shoppers are the same. An examination of customers' shopping orientations would, however, indicate that this is unlikely to be the case. To develop a more effective Web site, it is important to consider the shopping orientations of the target market. This article describes five different shopping orientations and offers ways to address these differences when creating a Web site.     

我国网络购物乱象的经济学分析

网络购物产业在我国发展迅猛,具有广阔的市场前景。但同时网络购物乱象丛生,诸如商品质量、诚信缺失等问题损害了消费者权益,也成为抑制网络购物产业快速健康发展的桎梏,引发社会普遍关注。本文运用经济学理论分析网络购物乱象背后的经济原因,并据此提出化解网络购物乱象、促进产业健康发展的政策建议。     

浅析网络团购市场的规范化管理

团购模式既填补了传统网络购物中美容、餐饮、娱乐等服务性消费较少的空白,也以其价格低廉的特点吸引了更多买家的加入。但由于缺少行业标准,缺乏规范管理,团购过程中出现了许多损害消费者利益的问题。因此建议通过建立团购市场行业标准,信用评价体系、保障金制度等方式,规范化管理网络团购市场。     

Do extrinsic cues affect purchase risk at international e-tailers: The mediating effect of perceived e-tailer service quality

The inherent nature of the international e-tailing environment leads to the consideration of purchase risk. In this study, an attempt is made to investigate the effect of three extrinsic cues, e-tailer brand equity, Country-Of-e-tailers (COE) and guarantee quality, within such an environment in Taiwan. The research findings support the proposed hypotheses that these exogenous factors affect a mediator, i.e., perceived e-tailer service quality, which in turn affects purchase risk perceived by online shoppers in a borderless marketplace. In conclusion, managerial implications of the research results as well as future research directions are presented and discussed.     

Effectiveness of In-Store Displays in a Virtual Store Environment

This article examines in-store display effectiveness in an online grocery store and concentrates on two main issues. First, considering the more artificial and functional virtual store environment, we examine whether online in-store displays (ISD) produce a similar boost in sales as they do in offline stores. Second, we examine the moderating effect of display characteristics by comparing the effects of different display types. The results show that (1) online ISD can substantially increase brand sales and (2) ISD that preempt competition through a first-order and isolated position outperform ISD that attempt to make the product stand out in the shopping zone.     

网络购物满意度影响因素研究

随着互联网飞速发展,网络购物给网络零售店带来无限的商机,同时也带来了激烈的竞争与巨大的挑战,如何在众多网店中获得持续竞争优势和盈利是网络零售商关心的重要现实问题。本文从消费者购买行为的角度来剖析,影响网购满意度和忠诚度背后潜藏的因素,并建立理论模型。最后,文章还指出了研究的价值及未来的发展方向。     

eTailQ: dimensionalizing, measuring and predicting etail quality

Quality is related to customer satisfaction, retention and loyalty in both product and services settings. Thus, quality is expected to be a determinant of online retailer success as well. Based on online and offline focus groups, a sorting task, and an online survey of a customer panel, the authors establish the dimensions of the etail experience, and develop a reliable and valid scale for the measurement of etail quality. The analysis suggests that four factors—website design, fulfillment/reliability, privacy/security and customer service—are strongly predictive of customer judgments of quality and satisfaction, customer loyalty and attitudes toward the website.     

The effect of web interface features on consumer online purchase intentions

Corporations spend millions of dollars a year creating and maintaining corporate websites, yet many of these sites fail to reach the organization's goals [Freemantle D. The psychology of crm. Int J Cust Relatsh Manag 2002; http://www.superboss.co.uk/articles2main.htm]. Recent research suggests that these failures reflect poor website design, yet this research lacks the specificity necessary to provide practical recommendations for improving site performance [Rosen EE, Purinton E. Website design: viewing the web as a cognitive landscape. J Bus Res 2004; 57:787-94]. This study fills that gap by providing specific recommendations regarding website design elements that generate positive managerial outcomes. First, the study tests a wide range of design elements to determine those that provide human elements and computer elements. Next, these elements are linked through intermediaries using the uses and gratifications theory, technology acceptance model, and the concept of flow to explain purchase intentions and intentions to revisit the site.