Reducing Disconnects in the Design Agency-Client Relationship

Abstract

Account turnover for smaller agencies, whether an advertising, marketing research or design agency, is a serious financial drain that absorbs disproportionate CRM and managerial energies. Using a web-based survey developed from in-depth interviews, this empirical study investigates the extent to which smaller graphic design agencies follow the classical decision-making “process” when producing a creative product (an advertisement; a new package design, etc.). The global hypothesis is that the greater the degree of adherence to the steps in the management of the ideal relationship management “process” the greater the perceived satisfaction will be with their clients. Results of the analysis partially support the hypothesis and provide valuable directions for future studies.     

The Underlying Dimensions of Relationship Marketing in the Malaysian Mobile Service Sector

After so many years, the Malaysian mobile service market is getting saturated, whereby service operators are having difficulties differentiating themselves because they offer similar services. As the service options are wide, customers become less committed to a particular provider and might easily shift from one operator to another. This situation forces the service providers to create a strategy that focuses more on gaining and retaining long-term relationships with their customers. Therefore, the objective of this study is to determine the underlying dimensions of relationship marketing in the Malaysian mobile service sector. A sample of 300 customers in Klang Valley was drawn using scientific procedures of mall intercept, and structural equation modeling was utilized in testing the proposed model. The results show that the relationships between the exogenous latent factors and the overall endogenous factor are significant, ranging from.77 to.94. This illustrates that a relatively high proportion of the variance in relationship marketing is well explained by each of the factors.     

A Content Analysis of Corporate Blogs to Identify Communications Strategies,Objectives and Dimensions of Credibility

The purpose of this study is to examine corporate blogs to understand how they reflect communications objectives and strategies and represent dimensions of corporate credibility. Emergent themes and frameworks of corporate credibility provided the theoretical framework for this study. A content analysis of corporate blogs was conducted in a multi-stage process, two researchers coded 534 blog posts from 41 corporate blogs. The findings indicate a broad range of communication messages with the majority pertaining to the corporation itself followed by product-related strategies. Corporate blogs afford organizations the opportunity to interact directly with their audiences. Determining topics should be dependent upon the objectives that the organization has for the corporation and its blog. This study sheds light on the dimensions of corporate credibility that may be appropriate for organizations to consider in their online communications and promotion.     

Advertising Strategies and Information Content in American and Swedish Advertising

Technological developments make it easier and easier for marketers to standardize their marketing programmes worldwide. There are, however, also strong forces against such a development in advertising, and a standardized advertising approach across countries could hardly be recommended at this point. This article explores the differences between American and Swedish advertising in terms of advertising strategies used, as well as of how informative they are. The result shows that there are fairly large differences between American and Swedish advertising.     

消费者生成广告真实性的结构维度及其测量

随着企业主动引导、支持消费者为其产品或品牌创作广告,消费者生成广告越来越向普遍化发展,由此引发受众对消费者生成广告真实性的疑问。在现有消费者生成广告和广告真实性相关研究的基础上,本文对消费者生成广告真实性的概念和维度进行界定,并开发了测量量表。该量表包含创作主体真实、广告产品/品牌真实和广告形式真实三个维度,通过实验收集数据对量表进行信度和效度检验,证明消费者生成广告真实性量表具有很好的信度和效度,该量表为拓宽、深化有关消费者生成内容和广告真实性的研究提供了测量基础,并为引导消费者加入企业营销沟通过程提供了新思路。     

Print Advertising Strategies of International Firms

Advertising sponsored by non-US corporations has increased dramatically in the United States since the 1960s. This paper employs a content analysis approach to examine the amount, format and type of advertising being incorporated by non-US companies. All non-US advertisements were examined in Newsweek magazine for the years 1965 to 1982. Several advertising issues are examined, emphasizing differences by country and year.     

宝洁公司的营销与广告策略

<正>引言“世界一流产品,美化您的生活”——这是宝洁公司在世界各地推广其品牌的承诺。始创于1837年的宝洁公司,是世界最大的日用消费品公司之一。2004￣2005财政年度,实现销售额为567亿美元。在《财富》杂志最新评选出的全球500家最大工业/服务业企业中,排名第86位。该公司全球雇员近11万,并在80多个国家设有工厂及分公司,所经营的300多个品牌的产品畅销160多个国家和地区,其中包括织物及家居护理、美发美容、婴儿及家庭护理、健康护理、食品及饮料等。     

广告与市场营销关系的系统分析

广告虽是市场营销的一个组成要素，在市场营销系统中却是一个不可替代的重要要素。运用系统理论进一步阐明广告与营销系统的关系，以及阐明市场营销系统内部构成要素的逻辑关系是广告自身新质变化的必要依据，从而减少对广告功效的完全肯定或完全否定的误区。     

全球广告标准化与全球品牌一致性的关系模型

全球化背景下,通过全球广告策略来建立和维护能被不同国家市场普遍接受的具有独特形象的全球品牌是跨国公司亟需解决的问题,本文据此提出了全球广告标准化与全球品牌一致性的关系模型。全球广告在综合考虑企业内外部因素的前提下,通过战略、执行和语言的不同程度的标准化,可以塑造全球品牌的识别和全球品牌形象,进而实现全球品牌个性、文化、定位和价值的一致性,并最终促使全球品牌正面性、认知度和忠诚度的提升。     

Internationalization Strategies Underlying the Performance of Foreign Banks in Latin American Markets

In this article, we evaluate the internationalization strategies underlying the performance of foreign banks in Latin American countries. Based on a multiple case study, we investigated the organizational paths in the study countries, the market segments served and performance. Our results show that it is possible to consider both economic and behavioral perspectives in this kind of analysis in order to map the entry modes and features of large banks in the study countries. We observed that some banks may have similar strategies in local markets, with particular emphasis on local adaptation, while others seem to promote the development of previous corporate characteristics.     

An Exploration of the Advertising Ambitions and Strategies of the 2001 British General Election

This paper reports on one element of our wider study investigating the 2001 British General Election national advertising, and the attitudes and perceptions of the young British electorate to the campaigns. The discussion presented here explores the strategies and ambitions of the Conservative, Labour and Liberal Democrats' 2001 national advertising campaigns. Our analysis is based on indepth interviews with key members of the three parties advertising agencies; content analysis of the national posters, press and party election broadcasts; and secondary source information e.g. coverage in the marketing and advertising press, newspaper, radio and TV reporting. A number of issues emerge including the key role of the advertising in agenda setting and agenda control, evidence of media misrepresentation of the central advertising themes, the poor use of the Internet, and the rather limited ambitions for the advertising itself.     

Creative Strategies in Highly Creative Domestic and International Television Advertising

The author gives an ITV Company view of the research environment of the eighties.     

A Meta-Analysis into Multiscreening and Advertising Effectiveness: Direct Effects,Moderators, and Underlying Mechanisms

Using another media screen while watching television has become a part of people’s daily routines. The topic of multiscreening has thus received increased attention from advertising scholars in recent years. To gain a better theoretical understanding of the circumstances under which multiscreening effects occur and to offer practical guidelines to advertisers, the current study synthesizes the results of past studies on multiscreening and advertising and examines the direct effects of multiscreening on both cognitive and affective advertising outcomes, the possible moderators of those effects, and the underlying mechanisms of multiscreening with regard to advertising outcomes. The results indicate a negative direct effect of multiscreening on cognitive outcomes. The effect is weakened, however, by factors related to research, advertising, and media. In addition, the results show no direct or total effect of multiscreening on affective advertising outcomes, but this again depends on various media-, advertising-, and research-related factors. Finally, the results show that attention, enjoyment, and resistance constitute the underlying mechanisms that explain the effect of multiscreening on memory and persuasion.     

An Experimental Study of the Relationship between Online Engagement and Advertising Effectiveness

We discuss consumer engagement with a website, provide a systematic approach to examining the types of engagement produced by specific experiences, and show that engagement with the media context increases advertising effectiveness. Based on experiments using measurement scales involving eight different online experiences, we advance two types of engagement with online media — Personal and Social-Interactive Engagement. Our results show that both types are positively associated with advertising effectiveness. Moreover, Social-Interactive Engagement, which is more uniquely characteristic of the web as a medium, is shown to affect advertising after controlling for Personal Engagement. Our results offer online companies and advertisers new metrics and advertising strategies.     

关系营销内涵与运作策略分析

<正>一、关系营销的内涵与特征关系营销最先由美国的营销学学者巴巴拉·本德·杰克逊于1985年提出的。他认为交易营销更适合于"短浅眼光和低转换成本的顾客",而关系营销则投资用于"具     

Identifying the Communication,Behaviors, and Interaction Patterns of Agency-Client Relationships in Development and Decline

Abstract

Leichty and Springston (1993) suggest that “if the relationship management metaphor is to be taken seriously, we need to develop a theory of how relationships between organizations and publics develop, change, and are maintained” (p. 334). The current investigation is a response to that challenge by suggesting a theoretical grounding, drawn from Knapp and Vangelisti's (1996) interaction stages research, for describing how agency-client relationships are initiated, developed, maintained, and deteriorate. The research was conducted with 25 account executives of a medium-sized mid-western public relations agency. The participants provided examples of communication, behaviors, and interaction patterns that are experienced when agencies and clients initiate, develop, maintain, deteriorate, and terminate relationships. A total of five phases of organization-public relationship development and five phases of organization-public relationship decline are reported. The paper concludes with a discussion of the role that relationship management should play in the study and practice of public relations.     

The Relationship between Unethical Behavior and the Dimensions of the Ethical Climate Questionnaire

This study examined the relationship between unethical employee behavior and the dimensions of the Ethical Climate Questionnaire (ECQ). In order to explore the relationship between the dimensions of the ECQ and unethical behavior, the factor structure of five previously identified empirical models and the hypothesized nine-dimension model for the ECQ was tested with a confirmatory factor analysis. The analysis revealed that the hypothesized nine-dimension model provided as good or even better fit to the data than the five empirically derived models. Therefore, the nine-dimensional model was used to examine the criterion-related validity of the ECQ. The results demonstrated that the nine ethical climate dimensions were correlated with some of the unethical behaviors examined in this study, but not others. However, the results clearly demonstrated that most of the ethical climate dimensions were significantly related to an aggregate measure of unethical behavior. It was suggested that these results might account for the differences in previous studies on the criterion-related validity of the ECQ. The results also replicated a previous report that the association between unethical behavior and ethical climate is stronger in organizations that do not have a code of ethics. Finally, a difference was observed in the ethical climates for organizations with a code of ethics and organizations without a code of ethics.     

Clarifying the Relationship between Involvement Variables and Advertising Effectiveness among Young People

Previous research has indicated the need for an in-depth investigation of the role of involvement variables in advertising information processing among young people, in view of the unsuitability of existing adult persuasion models for a young population, the inadequate consideration of involvement variables among young people and the unique characteristics of this population. This study examined the effects of advertising involvement and product involvement on advertising effectiveness among young people, using a quantitative study of 252 4–15-year olds. Results show that advertising involvement and product involvement had a positive direct effect on ad effectiveness. In addition, all endogenous variables—subjective product knowledge, peer and parent influence and age—had an indirect effect on ad effectiveness, via advertising involvement and product involvement. Interestingly, subjective product knowledge and peer influence had no direct effect on ad effectiveness, but rather only an indirect effect. This study presents a more accurate depiction of the complexity of the process and shows that advertising involvement and product involvement contribute to a better understanding of the process among young people.     

A Note on the Relationship between Firm Diversification and Corporate Advertising Expenditures

Using data on 200 major U.S. advertisers, our empirical analysis examines the relationship between the degree of firm diversification and corporate advertising expenditures, while controlling for competing explanations. Data on corporate advertising expenditures are obtained from Leading National Advertisers (1989). Compustat line of business data and Hoover's Handbook are used to construct measures of firm diversification, and other firm/industry characteristics included as covariates in our empirical analysis to account for possible alternative explanations. Our results suggest that less diversified firms spend more on corporate advertising.