The impact of post-9/11 visa policies on travel to the United States

American and foreign businesses, politicians, and media have all pointed to post-9/11 changes in visa policies as being responsible for the sharp decline in travel to the United States following the attacks. Using an empirical model which distinguishes the impact of visa policy from economic and country-specific factors, we find that changes in visa policy were not important contributors to the decrease in travel to the United States. Rather, the reduction in entries was largest among travelers who were not required to obtain a visa.     

Consumer ethics: An empirical investigation of the ethical beliefs of Austrian consumers

Business and Marketing ethics have come to the forefront in recent years. While consumers have been surveyed regarding their perceptions of ethical business and marketing practices, research has been minimal with regard to their ethical beliefs and ideologies. In addition, no study has examined the ethical beliefs of Austrian consumers even though Austria maintains a unique status of political neutrality, nonalignment, stability, economic prosperity and geographical proximity to the East- and West-European countries. This research investigates the relationship between Machiavellianism, ethical ideology and ethical beliefs of Austrian consumers. The results indicate that Austrian consumers are mostly situationists who, while rejecting moral rules, judge the ethics of a behavior by the consequences and outcomes of the situation. Mohammed Y.A. Rawwas is an Assistant Professor of Marketing at the University of Northern Iowa. His research has appeared in the Journal of Business Ethics, Marketing Educational Review, Advances in International Marketing, European Journal of Marketing, Journal of Hospital Marketing, Health Marketing Quarterly, Medical Marketing and Media,among other journals and proceedings.     

Deregulation of trucking in the United States — Implications for consumers

The purpose of this paper is to examine the history of motor carrier regulation in the United States and to assess the potential benefits and costs to consumers from deregulation of trucking in 1980. Benefits are based on the impact of increased competition and changes in operating restrictions on rates and logistics cost savings while costs are based on changes in highway safety due to the impact of deregulation on truck maintenance, truck driver behavior, and changes in the motor vehicle mix.The results of this study indicate that the partial deregulation of trucking in 1980 entailed considerable benefits due to the relaxation of entry restrictions and changes in operating restrictions. Average annual logistics cost savings were $38 billion from 1981 to 1986. It was concluded that the direct effect of deregulation on highway safety was favorable indicating that truck safety and truck driver behavior had improved under deregulation. However, deregulation had a positive effect on the proportion of miles driven by trucks which, in turn, had a positive effect on fatality rates. Thus, the indirect effect of deregulation was unfavorable. These results suggest that the driving environment, rather than the truck or truck driver, may play a major role in highway safety under deregulation. The need to monitor the adequacy of the existing road system is also reinforced by recent increases in the speed limit from 55 mph to 65 mph in many states.

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Zusammenfassung Der Beitrag versucht, die Entstehung der staatlichen Regulierung des motorisierten Transportwesens in den USA aufzuzeigen und die seit etwa 1980 einsetzende Deregulierung des Fernlastverkehrs danach zu beurteilen, welche Vorteile und Nachteile sie für die Verbraucher gebracht hat. Vorteile können sich aus der Wirkung verbesserten Wettbewerbs und geänderter Betriebseinschränkungen auf Gebühren und Transportkosten ergeben. Nachteile können aus Veränderungen der Straßensicherheit wegen schlechterer Fahrzeugwartung oder wegen Verhaltensänderungen bei LKW-Fahrern resultieren.Die Ergebnisse einer Analyse von Zeitreihendaten der Jahre 1957 bis 1986 machen deutlich, daß die teilweise Deregulierung des Fernlastverkehrs im Jahre 1980 durch die Lockerung von Zulassungsbeschränkungen und durch die Änderung von Betriebseinschränkungen beachtlichen Nutzen mit sich brachte. Von 1981 bis 1986 ergab sich bei den Transportkosten eine durchschnittliche Jahresersparnis von 38 Milliarden Dollar. Entgegen den Erwartungen dürfte sich die Deregulierung auch positiv auf die Straßensicherheit ausgewirkt haben, sofern man die Fahrzeugsicherheit und die Verbesserung des Fahrerverhaltens als Indikator dafür ansieht. Gleichzeitig jedoch hatte die Deregulierung auch einen förderlichen Effekt auf die Fahrleistung der Lastwagen, was wiederum die Unfallzahlen erhöhte. Den zuerstgenannten positiven direkten Effekten der Deregulierung stehen somit diese negativen indirekten Einflüsse gegenüber. Die Ergebnisse deuten darauf hin, daß es eher die äußeren Fahrbedingungen und nicht so sehr die Lastwagen selber oder die Fahrer und ihr Verhalten sind, die bei der Fahrsicherheit insgesamt die Hauptrolle spielen. Beispielsweise macht es die in vielen US-Bundesstaaten angehobene Geschwindigkeitsbeschränkung von 55 auf 65 Meilen pro Stunde verstärkt notwendig, die Eignung des bestehenden Straßensytems zu überwachen.

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Rachel Dardis is a Professor at the Department of Textiles and Consumer Economics, University of Maryland, College Park, MD 20742, USA. Janet Garkey is a public Responsibility associate at the American Express Company, New York, New York, and Zhiming Zhang is a graduate assistant at the same Department.The publication is article number A-4877 of the University of Maryland Agriculture Experiment Station.The authors are indebted to an anonymous reviewer for his helpful comments and in particular for his suggestions concerning the statistical model used in the analysis of highway safety.     

Estimating the costs of non-fatal consumer product injuries in the United States

This paper describes a data-driven injury cost model (ICM) developed to estimate the costs associated with non-fatal consumer product injuries. The modeling effort combines information by diagnosis from the US Consumer Product Safety Commission’s National Electronic Injury Surveillance System (NEISS) and 17 other large data sets. The ICM contains four aggregated cost components: (1) medical costs, (2) work losses, (3) quality of life and pain and suffering costs, and (4) product liability insurance administration and litigation costs. The ICM estimates societal costs, which are broader than costs to any individual group, such as victims, insurers, or product manufacturers. Costs associated with consumer product injuries are estimated to be approximately $500 billion in 1996, accounting for nearly one-third of the total annual injury costs. We examine injury costs in several ways, including by major product category, by sex and age of victims, by body part injured, by injury diagnosis, and by highest level of medical treatment received. We also rank the 10 leading consumer products that account for injury costs overall and within different age groups. Products such as stairs and floors are among the top 10 for all age groups. Other products, however, are more closely tied to injuries at particular stages of life (e.g., infant/toddler, child, young adult, elderly). These cost estimates are useful in assessing which products and types of injuries impose the greatest costs on society and for identifying areas for focused injury prevention efforts.     

Exploring antecedents and consequences of consumer ethnocentrism: evidence from Asian immigrants in the US

The US is a multicultural society due to its growing number of ethnic minorities. These ethnic populations have made intracultural studies more difficult because of the different senses of identity and degrees of acculturation the varied groups possess. The current study examined the impact of perceived ethnicity (Asian vs. Asian American) and acculturation level (low vs. high) on consumer ethnocentrism towards the country of immigration (the US) and its consequences with respect to Asian immigrants, the fastest growing minority in the US. One hundred and eighty‐five responses from Asian immigrants were collected through a convenience sample from a university campus located in the southwest US as well as a snowball sampling technique. Results revealed that perceived ethnicity and acculturation play an important role in influencing Asian immigrants' ethnocentrism towards the US, which in turn affects their attitudes and behavioural intentions towards products made in the US. Implications and future research directions are suggested.     

Functional equivalence in cross-cultural consumer behavior: Gift giving in Japan and the United States

The functional equivalence of products and consumer activities across cultures is a largely unexplored area. Yet, the lack of functional equivalence that exists may suggest the need for modification of some concepts and theories of consumer behavior. The study reported in this paper explores the functional equivalence that exists between U.S. and Japanese consumers in an important consumer activity—gift giving. The results suggest a lack of functional equivalence of this activity and illustrate how researchers should give explicit consideration to this issue in the development and testing of consumer concepts and models.     

Consumer ethics: An empirical investigation of factors influencing ethical judgments of the final consumer

Business and marketing ethics have come to the forefront in recent years. While consumers have been surveyed regarding their perceptions of ethical business and marketing practices, research has been minimal with regard to their ethical beliefs and ideologies. This research investigates general attitudes of consumers relative to business, government and people in general, and compares these attitudes to their beliefs concerning various questionable consumer practices. The results show that consumers' ethical beliefs are determined, in part, by who is at fault in the unethical behavior (the seller or the buyer). The results also indicate that those with a more positive attitude toward business are less likely to engage in questionable consumer practices, but one's attitudes toward salespeople, the government and people in general arenot related to the consumer's ethical beliefs.Scott J. Vitell is an Associate Professor and the Michael S. Starnes Professor of Marketing and Business Ethics at the University of Mississippi. His publications have appeared in theJournal of Macromarketing, theJournal of Business Ethics, theJournal of the Academy of Marketing Science, theJournal of Business Research, Research in Marketing and numerous other journals and proceedings.James A. Muncy is Assistant Professor of Marketing at Clemson University. His publications have appeared in theJournal of Marketing, Journal of Business Research, Journal of Current Issues and Research in Advertising, Journal of Marketing Education, andAdvances in Consumer Research. He has also published in the National Proceedings of the American Marketing Association and the American Psychological Association and has published five chapters in books. He is active in the Association for Consumer Research, acting as its Publications Director and Newsletter Coeditor.     

An empirical analysis of migration in information-intensive work in the United States

The purpose of this study is threefold: to analyse the metropolitan origin and destination patterns of movers in information-intensive work, to examine the demographic and work characteristics of movers, and to determine the odds of an intermetropolitan move as opposed to an intrametropolitan move based on demographic and work characteristics. In this study, two industry categories (high technology manufacturing and advanced producer services) and one occupation category (engineers) are used as surrogates of information-intensive work. A much larger portion of moves are usually intrametropolitan as opposed to intermetropolitan. The data for the analysis were collected from Public Use Micro Sample data files of the 1990 US census. The findings show the dominance of large metropolitan areas as major origins and destinations; however, the importance of existing and emerging high tech agglomerations cannot be ignored. Selected findings of the determinants of migration show that males, whites, advanced degree holders, never-married persons are more likely to move compared to females, nonwhites, college degree holders and/or married persons. Findings also show the importance of producer services in the geographic mobility of females. However, in general, more female movers are in technical occupations and more male movers are executives and professionals. The research findings also show variations in terms of demographic and work characteristics across information-intensive work and metropolitan move categories despite the similarities in origin and destination patterns.     

The influence of religious commitment on consumer perceptions of closed-on-Sunday policies: an exploratory study of Chick-fil-A in the southern United States

Many businesses operate long hours that often include nights and weekends to accommodate consumers. However, a few businesses maintain a closed-on-Sunday policy and do so while still operating successfully although closed-on-Sunday policies mean forgoing potential sales hours. As most Christian faiths consider the Sabbath as a day of rest, an oft-used rationalization for the success of businesses maintaining this policy is that they must be supported by consumers with strong religious beliefs, who appreciate the message sent by the company and as a result perceive the company favorably. The purpose of this paper was to investigate whether consumers' religious commitment influences their ethical judgment of a company's closed-on-Sunday policy and to determine whether this ethical judgment impacts a company's corporate or brand image and consumer loyalty intentions. The results suggest that consumers with higher levels of intra-personal religious commitment are more likely to hold favorable ethical judgments of closed-on-Sunday corporate policies. In addition, favorable ethical judgments of closed-on-Sunday corporate policies are likely to positively influence corporate image. A more positive corporate image ultimately results in higher consumer loyalty intentions.     

A comparison of determinants of consumer satisfaction/dissatisfaction with the performance of apparel products between South Korea and the United States

The purpose of the present study was to identify the determinants of consumer satisfaction and dissatisfaction (CS/D) with the performance of apparel products at the purchase and product-consumption stages for Korean consumers, and to examine if these determinants were similar to those for US consumers. Results showed that at the purchase stage, the three variables, found significantly related to CS/D at purchase for US consumers, were also significant for Korean consumers. These three at-purchase variables were: perceived at-purchase performance, performance expectation and experience-based norm disconfirmation (i.e. the discrepancy between consumers’ experience-based norm and their perception of product performance at purchase). When the variables related to CS/D at the product-consumption stage were examined, both similarities and differences were found between Korean and US consumers. For both countries, perceived consumption performance and satisfaction at purchase were significantly related to CS/D at the product-consumption stage. Differences were found in the effects of expectancy disconfirmation and performance expectation on CS/D at the product-consumption stage. Expectancy disconfirmation is the discrepancy between consumers' performance expectation and their perception of product performance after consumption. Expectancy expectation was found to be a significant determinant of CS/D for US consumers, but was not a determinant for Korean consumers. Performance expectation, which was found not to be a significant determinant of CS/D for US consumers, was a significant determinant for Korean consumers.     

The birth of the housing consumer in the United States, 1918–1960

Between 1918 and 1960, those Americans who were able to buy a home learned to think and act as housing consumers. By 1960, the typical couple purchased a finished dwelling from a speculative builder instead of hiring the services of a contractor. Builders now produced for an anonymous market. They learned how to sell, and buyers learned to expect, a comprehensive and standardized package of services that included long‐term financing. Such financing required, and buttressed, a Fordist regime of mass production and consumption, and was promoted after 1934 by a new federal agency. It stabilized the economy by pushing families to make long‐range spending plans, while shaping their pattern of monthly expenditures. Increasingly, Americans came to think of homes as commodities, as investments and as means of self‐expression. They enacted these assumptions by browsing through model homes, by making elaborate financial calculations, by borrowing and by taking on home repair and improvement projects. These changes were promoted by the real estate industry and the state, and were soon accepted for the comfort and convenience they offered.     

Factors encouraging competitive myopia in the performing arts sector: an empirical investigation

Arts and cultural organisations are frequently accused of ‘competitive myopia’, i.e., of failing to realise that damaging competition can emerge as much from developments in the broader leisure and entertainment sectors (cinema, sports arenas, home entertainment, etc.) as from the activities of other arts and cultural venues. This empirical study of 141 British theatre companies explored the influences of certain market and organisational factors (market communality, environmental complexity and volatility, resource slack, accountability systems and managers' backgrounds) on the extent and depth of a theatre management's search for information regarding ‘unconventional’ competitors. Around half the theatres in the sample made no attempt whatsoever to assess competitive threats outside the performing arts domain. The theatres most likely to collect information on unconventional competitors were those which (1) operated in ‘complex’ markets and in markets perceived to overlap with the customer bases of unconventional competitors, (2) possessed organisation systems wherein managers were subject to large amounts of personal accountability, and (3) employed well-qualified people to administer threat assessment processes.     

Antecedents of consumer attitudes toward mobile marketing: A comparative study of youth markets in the United States and China

The purpose of this study is to examine factors influencing consumers' attitudes toward mobile marketing across two major markets—the United States and China. Drawing upon the technology acceptance model (TAM), the theory of reasoned action (TRA), and the perceived characteristics of innovations theory (PCI), we develop and test a conceptual model examining the joint influences of TAM constructs (perceived ease of use and perceived usefulness) and individual characteristics (personal attachment, innovativeness, risk avoidance, and privacy concern) and on consumer attitudes toward mobile marketing practices. Focusing on youth consumers, we empirically test the model using data collected in an established (United States) and an emerging market (China). Findings across these two markets reflect cross‐market similarities and differences related to consumers' attitudes toward mobile marketing. © 2012 Wiley Periodicals, Inc.     

Ethical climate and the link between success and ethical behavior: An empirical investigation of a non-profit organization

This study examines the ethical climate and ethical practices of successful managers (n=206 managers) of a large non-profit organization. The influence of different dimensions of ethical climate on perceived ethical practices of successful managers were also investigated. Results show that a majority of the respondents perceive successful managers as ethical. Compared to previous research, managers in our sample were less optimistic about the relationship between success and ethical behavior. Those who believed that their organization had a caring climate perceived a strong positive link between success and ethical behavior. Those who believed that their organization had an instrumental climate perceived a strong negative link between success and ethical behavior. Satish Deshpande is an Associate Professor of Management at Haworth College of Business, Western Michigan University, Kalamazoo, Michigan, USA. He teaches human resource management courses. His current research interests include business ethics, managerial decision-making, and applied psychology in human resource issues. His publications include articles in the Academy of Management Journal, Compensation and Benefits Review, Human Relations, Journal of Small Business Management, and Organizational Behavior and Human Decision Processes.     

A comparison of parents' and children's knowledge of brands and advertising slogans in the United States: implications for consumer socialization

Research in the area of consumer socialization suggests that parents act in an agent–learner relationship with their preadolescent children and have the greatest influence on their young children's purchase behaviour. The present study examines this assumption in light of changes in family roles and composition, media exposure and marketing efforts aimed at children. A cognitive recognition test of advertising slogans drawn from recent television commercials is used to determine knowledge levels of a sample of preadolescent children and their parents. Results suggest that children, beginning at age nine, have as much knowledge of advertising slogans as do their parents, even in product categories targeted at adults.     

J-curve effect and exchange rate pass-through: an empirical investigation of the united states

The J-curve theory predicts that the balance of trade will initially deteriorate before improving after a currency depreciation. This article finds empirical evidence that some of the 1985-1987 trade balance deterioration can be attributed to this phenomenon. Import exchange rate pass-through was found to have decreased during the 1985-1987 dollar depreciation, mitigating the increase in the trade deficit     

Brand in the hand: A cross-market investigation of consumer acceptance of mobile marketing

Given the great potential of developing marketing campaigns delivered via mobile devices and the evolution of near-field communication technologies, this study examines factors influencing consumers’ acceptance of untethered, or mobile, marketing across three influential markets: the United States, China, and Europe. We examine the extent to which the usefulness of mobile information/programs and individual characteristics—namely innovativeness, personal attachment, and risk avoidance—jointly influence attitudes toward mobile marketing, and how the latter influences consumers’ mobile marketing activity across three large and influential markets. We found perceived usefulness, consumer innovativeness, and personal attachment to directly influence attitudes toward mobile marketing in all three markets. In China and Europe, risk avoidance also negatively influences attitudes toward mobile marketing. Marketers seeking to build and maintain customer relationships via mobile platforms should view these individual characteristics as levers brands can push to amplify consumers’ acceptance of mobile marketing.     

Environmental practices in the wine industry: An empirical application of the theory of reasoned action and stakeholder theory in the United States and New Zealand

Industry transformation related to environmental stewardship has received significant scholarly attention over the past decade. However, limited theoretical and empirical work examines the motivations for improving environmental performance in an industry in different countries. In this paper, we develop a set of hypotheses, based in the theory of reasoned action and stakeholder theory, regarding drivers of the adoption of environmental practices in the wine industries of New Zealand and the United States. We test our hypotheses using data from survey questionnaires collected in each country. Our findings suggest that subjective norms and internal stakeholder pressures are common drivers of the adoption of environmental practices in these two countries. However, managerial attitudes and external stakeholder pressures are not significant drivers. We also find that managerial attitudes and export dependence are stronger determinants of environmental practice adoption in New Zealand compared to the U.S.