Exploring cruise ship passenger spending patterns in two Uruguayan ports of call

The cruise industry has become a significant component of the Uruguayan tourism economy in the last few years. The present study aims to provide a better understanding of the cruise industry by considering the expenditure of cruise ship passengers disembarking at the ports of call of Montevideo and Punta del Este as a key variable in the economic analysis of the costs and benefits. We estimate two cross-sectional regression models for cruise passenger expenditures, and show that the size of the group the visitors travel with and visitor mobility within the country are the most important variables to explain individual expenditure behaviour. We also include some management recommendations that policy-makers could implement in order to improve the economic profits from cruise ship tourism.     

Maritime tourism and terrorism: customer perceptions of the potential terrorist threat to cruise shipping

Maritime terrorism is a neglected area of research in tourism, particularly the use of scenario planning to understand potential threats to the cruise industry. Since the events of 9/11, terrorism, and the threat of terrorism, has become a major concern within the tourism industry. This article analyses tourist perception of perceived terrorist threats given that many ships are American owned. Using the scenario analysis presented by Greenberg, Chalk, Willis, Khilko, and Ortiz, this study suggests that an attack on a cruise ship is a distinct possibility. Indeed, 44% of respondents questioned perceived the possibility of a terrorist attack on a cruise ship to be likely despite the fact that safety and security is seen by the industry as a ‘hallmark’ of cruising. Differences in attitude among potential passengers revealed a high level of confidence in the cruise ship companies. This finding is particularly marked among more experienced cruise ship passengers. However, this did not necessarily preclude the possibility of security measures being improved. All passengers appeared generally resigned to the fact that risk is associated with travel in the twenty-first century and welcomed any efforts by cruise shipping companies to improve safety and security.     

A Comparison of Residents' Perceptions in Two Cruise Ports in the Mediterranean Sea

This paper examines residents' perceptions of a wide set of externalities exerted by the development of cruise tourism. The research involved data collection in two ports located in the two largest Mediterranean islands, Sicily and Sardinia, during the summer peak of the cruise season 2011. These two cruise destinations are especially interesting as they are characterized by a distinct life cycle. The empirical findings show that the two groups of residents have statistically equal perceptions on cruise activity in their destination. A correspondence analysis shows that residents have an overall positive attitude on the development of cruise tourism with respect to social, cultural and economic impacts. Nevertheless, they also feel that cruise activity has a negative impact, especially on the environment. Heterogeneity in occupation is explicitly taken into account. These findings provide directions for local policy‐makers. Copyright © 2012 John Wiley & Sons, Ltd.     

Cruise travel motivations and repeat cruising behaviour: impact of relationship investment

Passenger retention is undoubtedly one of the major challenges for cruise lines. Given that little is known about passengers’ post-purchase behaviour in the luxury cruise sector, this study addressed this omission by empirically verifying the imperative role of motivations, values, image, desire, and relationship investment in generating repeat cruising intentions. The proposed conceptual framework comprising these triggers was in general supported. In addition, its prediction ability for repurchase decision was sufficient. Specifically, our empirical findings demonstrated the adequacy of the higher order structure of cruise travel motivations that considerably increase hedonic and utilitarian values. Our results further identified the comparative importance of overall company image in determining intention. The mediating role of the study variables was also found. Lastly, the results of the metric-invariance model assessment revealed that relationship investment significantly moderated the value–image–desire linkages. Implications for tourism academics and cruise practitioners and future research directions are discussed.     

Cruise visitors' experience in a Mediterranean port of call

This study aims to provide a better understanding on cruise travel experience by studying cruise ship passengers motivation, satisfaction and likelihood of return to the port of Heraklion (Crete, Greece). From the findings, it is evident that ‘exploration’ and ‘escape’ were among the main motivations of visitors, and ‘product and services’ as well as ‘tour pace’ were significant dimensions in shaping overall satisfaction levels. Nevertheless, onshore activities were restricted to sightseeing and shopping, because of the limited available time. Based on these findings, relevant proposals are made in order to provide positive port experiences. Copyright © 2010 John Wiley & Sons, Ltd.     

Cruise ship passenger spending patterns in Pacific island ports

The cruise business has recorded a solid growth rate in the past 20 years, with this development being driven by corporate mergers and takeovers, the launching of mega‐ships, the opening up of new destinations and the growing propensity of people who choose to cruise. This study measures the expenditure patterns of cruise ship passengers in seven Pacific island ports of call. Some of these ports receive up to 32 cruise ship visits per year and their economies are partly reliant on them. It is important, therefore, for service suppliers, retailers and handicraft producers to know what appeals to cruise passengers so that they can continue to produce the products in demand profitably. Copyright © 2004 John Wiley & Sons, Ltd.     

Island cruise tourism development: a resident's perspective in the context of Italy

Most studies that examine tourism impacts and community attitudes have been carried out from the perspective of the tourism sector as a whole, with very few papers focusing on specific types of tourism and/or analysing tourists' preferences for specific types of tourism segment. This paper discusses some pertinent issues in relation to cruise tourism development and community attitudes in a port of call cruise destination located in the island of Sicily (Southern Italy). Specifically, this study was carried out using a quota random sample of 1500 responses, which is representative of the population of Messina at 1% level. Findings show that residents express an overall positive attitude towards cruise tourism development even if it is not the most preferred when compared to other types of tourism (cultural tourism, sport tourism, and sun and sea tourism). Further, they highlight that significant differences based on socio-economic and demographic characteristics (age, gender, reliance on cruise-related employment, level of education, geographical proximity to tourist areas and port, length of residency and frequency of interaction with tourists) exist in residents' perceptions and attitudes towards cruise tourism development. Implications for policy-makers are discussed and suggestions for further research are given.     

Should Cruise Ports Market Ecotourism? A Comparative Analysis of Passenger Spending Expectations within the Panama Canal Watershed

This study examined the expected spending patterns of cruise ship passengers as they debarked ships at ports within the Panama Canal Watershed. Results suggest that targeting marketing efforts toward ecotourism opportunities may increase long‐term ecological and economic benefits to port communities and local businesses. Most respondents were interested in ecotourism‐related activities in the Panama Canal Zone and nearby coastal areas. Furthermore, the ecotourism‐related market segments expected to spend significantly more money in port than conventional tourists. The growing ecotourism market represents an important opportunity for the cruise industry to partner with local ecotourism operators, enhancing profitability while simultaneously supporting sustainable development. Copyright © 2013 John Wiley & Sons, Ltd.     

Development of a cruise motivation scale for emerging markets in Asia

Cruise travel has attracted the attention of researchers because of its rapid development. However, the literature lacks a reliable and valid measurement tool for constructing cruise motivation. The only available scale developed in the North American context, where the cruise industry is considerably mature, may be inapplicable to emerging markets due to cultural and experiential differences. To address this research gap, a measurement scale for cruise motivation in emerging markets, with Mainland China and Hong Kong as samples, was developed by following rigorous procedures that used both qualitative and quantitative methods. This study offers both academic and operational implications.     

Segmenting Cruise Passengers Visiting Uruguay: a Factor–Cluster Analysis

The study aims to provide a better understanding of cruise travel from passengers' characteristics and experience in two ports of call in Uruguay. A multivariate market segmentation analysis was used, on the basis of 5151 survey data collected during the 2008–2009 and 2009–2010 seasons. A correspondence analysis revealed the underlying latent factors in the set of variables. A hierarchical clustering from correspondence analysis segmented the sample into homogeneous groups. Finally, a decision tree highlighted the most predictive variables for each cluster. The study identifies distinct segments by country of residence, occupation, locations visited in Uruguay, satisfaction and previous visits to the country. Copyright © 2012 John Wiley & Sons, Ltd.     

Analysing Chinese citizens' intentions of outbound travel: a machine learning approach

Due to the tremendous expansion of Chinese outbound travel market, it is of great significance to identify the characteristics of potential Chinese outbound tourists so as to develop targeted marketing strategies. As both extrinsic and intrinsic characteristics of individuals are important in influencing their decision-making process, this study explores potential Chinese outbound tourists from these two aspects. Demographic and psychographic factors, as the proxy of extrinsic and intrinsic characteristics, respectively, are incorporated into this study to construct the relationship between tourists' characteristics and their intentions of outbound travel. An advanced machine learning approach, called twice-learning, is employed for modelling in this study. As an intelligent data analysis tool, this method is able to construct models that can provide insight into the ground-truth relationships hidden beneath the data in an essentially comprehensible way, without being limited by the typical assumptions held by the traditional data analysis methods. By applying this method, the important personal factors that influence Chinese citizens' intentions of outbound travel are detected, and the typical groups of potential Chinese outbound tourists are characterised. The findings would be beneficial for destination marketers to develop marketing strategies on positioning and advertising which are tailored to potential Chinese outbound travel market.     

Cruising,freighter‐style: a phenomenological exploration of tourist recollections of a passenger freighter travel experience

Opportunities to participate in freighter cruises, which use cargo ships outfitted with a small number of passenger cabins, have been growing in recent years. In order to better understand the experiential characteristics of this phenomenon, 22 respondents were selected to take part in a phenomenological study based on their recollections of the activity. The respondents discussed the issues of remoteness and the often limited tourism facilities they were able to access during their travels. Mostly though, they reflected on friendships made, opportunities for learning and places visited as being an important and enjoyable part of the freighter cruise experience. Copyright © 2008 John Wiley & Sons, Ltd.     

Tourist perceptions of souvenir authenticity: an exploration of selective tourist blogs

Authenticity is a well-researched concept in tourism studies and has been an important theme during the past decades. However, literature specifically concerning souvenir authenticity in the context of tourism is limited. Handicrafts were originally made to fulfil the needs of communities such as pottery for carrying water and storing food. With the advent of tourism, changes occurred in the functions and forms of artworks and artisans began to change their crafts based largely on tourists' expectations of what souvenirs should be. The current study examined travel blog posts to understand tourist perceptions of souvenir authenticity using constructivist grounded theory. Fourteen international travel blog posts between June 2007 and February 2012 were analysed. Bloggers from Canada, USA, and England blogged about their trips to Indonesia, Croatia, Brazil, Canada, Spain, Turkey, Russia, Italy, Senegal, France, Peru, USA, Belgium, and Argentina. Four themes emerged describing authenticity: (1) using local materials at the destination, (2) crafting by hand and produced locally by artist, (3) displaying artist's signature or hallmark, and (4) uniqueness costing more, but higher quality and better design. Further analysis illuminates that constructivist authenticity is subjectively based upon individual connection to an object, their social networks, preconceived notions, and cultural biases.     

‘Tour me onshore’: understanding cruise tourists’ evaluation of shore excursions through text mining

ABSTRACT

The aim of this paper is to shed light on the elements underlying cruise tourists’ evaluation of shore excursions, approaching them as an interaction of expressive and instrumental components.

To fulfil the aim of the investigation, a thematic content analysis of 1296 online reviews was conducted using the text-mining software Leximancer. The results of the study revealed that cruise visitors with different overall satisfaction with their guided tour focus the narrative of their opinion on different tour attributes. Thus, the dominant themes of the cruise passengers delighted with their tour included the performance of the tour guide, the arrangement of the tour, as well as the cruise destination sightseeing. On the other hand, instrumental components such as crowded bus tours, limited time at the port of call, and inadequate excursion design appeared to be the main aspects appointed by those unsatisfied with their onshore experience. Furthermore, the study assessed and compared the perceptions of the tour experience across cruise passengers from the contemporary, premium and luxury cruise line segments.     

Women's travel writing and the legacy of Romanticism

Women's travel writing reveals how literary and artistic discourses influence the way we read and write about journeys. This paper considers the way women's travel writing has adapted to, and adopted, the discourse of Romanticism, from its beginnings as a philosophy of political and sexual revolution, individual freedom and escape, to a more diffuse sense which has infiltrated modern attitudes to travel. We consider a classic travel text from the Romantic period, and discuss its legacy. Adopting Buzard's argument [(1993). The Beaten track: European tourism, literature and the ways to ‘Culture’ 1800–1918. Oxford: OUP], we consider how travel changed through the long nineteenth century. We discuss how the twentieth-century Romantic attraction of travel is marketed through the tourist industry as one of the main reasons to get away from it all and discover the ‘authentic’: this desire is reflected in travel texts. Recent writing reflects the influence of Romanticism by celebrating the individual as a wandering free spirit on a self-quest, whose writing is ‘authentic’, spontaneous and confessional: that is, the legacy of sensibility. We conclude that Romanticism has left a dual legacy for travellers, of political commitment and inner journey. Authors discussed include Mary Wollstonecraft, Gertrude Bell, Isabella Bird and Sara Wheeler.     

Risk and a changing environment for Antarctic tourism

This research note explores the issues of perceptions of risk and a changing environment for Antarctic tourism. A pilot study was undertaken aboard an Antarctic cruise ship in February 2008 with the purpose of examining the views of passengers about risk and environmental change in light of the recent sinking of the Explorer and the growing awareness of climate change effects in polar regions.     

Taiwanese Cruise Tourist Behavior during Different Phases of Experience

This study examined the influences on the decisions and experiences of Taiwanese cruise tourists during different phases of leisure experience. The study results demonstrated that trip price and duration were the two main influences on tourist decisions during the anticipation phase of planning their trip. During the on‐site experience phase, the determinants of tourist reasons for using different services during their cruise varied. Notably, price only slightly influenced total tourist satisfaction and re‐purchase intention during the recollection phase, whereas service quality exerted a major influence. Copyright © 2011 John Wiley & Sons, Ltd.     

Analyzing cruise ship itineraries patterns and vessels diversity in ports of the European maritime region: A hierarchical clustering approach

In this paper, European maritime cruise ship traffic of 1031 ports visited by 209 cruises is evaluated with different mathematical tools. Through an innovative ecological analogy, the diversity of ships in every port has been calculated using Simpson, Shannon, Margalef, and Berger-Parker diversity indexes and Automatic Identification System data from the cruise fleet in year 2015. By combining the results of Visiting Vessels Diversity with an Agglomerative Hierarchical Clustering analysis, five different homogeneous cruise regions were identified that match with those normally established by cruise ship associations. Classification trees techniques also demonstrated that cruise ships' diversity in a port could significantly predict these cruise regions with high levels of confidence. All of this information together can serve as an input to develop and improve economic and environmental strategies of cruise ports and their cities. The primary goal of this paper is to obtain a picture of the behaviour of cruise traffic in the European maritime region, grouping ports in clusters based on the absence or presence of cruise ship on those ports and determining the diversity of vessels in each port.     

Towards an understanding of a child’s cruise experience

The current studies on cruise tourism lack an exploration of children’s cruise experience. The aim of this article is to obtain a deeper understanding of children’s cruise experience in the following phases: the pre-cruise decision and planning phase; the on-board engagement phase; and the reinterpretation and evaluation phase. Following an inductive qualitative approach, three sets of interviews (one for each phase) were conducted with 12 children (aged 4–14 years). The findings revealed that children play a very important role in choosing the cruise company and that while on board children want to have a certain level of autonomy so that they can co-create their own memorable cruise experience. This study contributes to the overall theory of children’s tourism experience. The managerial implications for cruise companies are outlined.     

Tourist Perceptions of Climate Change: A Study of International Tourists in Zanzibar

A study was conducted in Zanzibar, Tanzania, in order to understand tourist perceptions of climate change, the importance of climate for travel decisions, and the likely consequences of ongoing climate change for travel decisions. The results show that climatic characteristics of destinations are important, though not the only factor shaping travel decisions. Under a scenario of climate change, certain climate variables, such as more rain, storms, and higher humidity are also likely to negatively influence travel decisions, rather than higher temperatures alone, which are not necessarily perceived as negative. Regarding the contribution of travel to climate change, the study reveals that leisure tourists in Zanzibar are largely unaware of their impact on the natural environment, while the analysis of stated travel behaviour shows that they frequently travel by air. Overall, the results indicate that travel flows might change in more complex ways than currently assumed, and that a small share of high-intensity air travellers is responsible for a considerable environmental impact in terms of climate change.