The role of top management teams in transforming technology-based new ventures' product introductions into growth

The literature highlights the importance of top management teams (TMTs) for technology-based new ventures' success in achieving growth, which is often achieved through product introductions. The human capital theory suggests that TMT members' skills, which are typically derived from their education and experience, can facilitate the transformation of new product introductions into growth. We also propose that multiple products that must be managed and brought to the marketplace smoothly and flexibly benefit from the lower coordination needs and conflicts that are typical of functionally homogeneous teams. Using a unique, multi-source dataset on 374 US technology-based new ventures during the period from 2005 to 2014, we find that new product introductions help technology-based new ventures grow only when the TMT has startup experience and is not functionally diverse. Our findings lead us to echo calls in the TMT literature to move away from simple direct-effect models to more situation-dependent analyses of TMT diversity.     

Developing smart service concepts: morphological analysis using a Novelty-Quality map

Among many techniques for generating new service ideas, morphological analysis has been used due to the advantage of decomposing the system into dimensions and shapes and bringing creative results in the process of recombining them. However, with the rise of smart service systems, the determination of dimensions and shapes has become a critical problem, particularly as both their structure and components become complex. This research focuses on a data-driven approach by incorporating mobile app service documents to increase objectivity and diversity in the construction of a morphology matrix. To this end, firstly, the novelty-quality map is developed to identify innovative data based on quantitative indicators. Secondly, morphological analysis is employed along with experts’ judgment in order to generate new smart service concepts. Finally, the feasibility and effectiveness of the proposed approach are shown based on a comparative analysis with conventional approaches and real services through a case study of smart home.     

Novelty-focussed document mapping to identify new service opportunities

Successful innovation in services is considered a key factor for organisational sustainability. However, existing customer- and expert-centric approaches are becoming time-consuming and labour-intensive as the number and complexity of services increase. To counter this, an instrument for service opportunity analysis based on quantitative data and systematic processes is proposed in line with the notions of service engineering. At the heart of the suggested approach is text mining to extract the meanings of service documents and the local outlier factor to identify novel services based on quantitative indicators. A case study of mobile services is exemplified. The suggested approach promotes consensus building for promising service opportunities and enhances the efficiency of the fuzzy front-end stages of new service development.     

现代市场营销观念及方法的创新与发展

随着社会经济快速发展,传统的市场营销观念和方法正在被绿色营销、文化营销、知识营销、网络营销、关系营销等诸多新的营销观念和方法所代替,对企业的发展起到了巨大的推动作用。在构建和谐社会,倡导节约型社会,走可持续发展之路的新形势和环境下,企业更应大力创新营销观念和营销方法,不断提高自身的竞争优势。     

一种新的服务开发理念:可持续服务创新

随着环保和可持续发展的观念日益深入人心,环保意识和环保消费创造了新的市场需求,不仅在制造业领域,而且在服务业领域都应当重视和实践可持续发展式的经营管理。将可持续发展的思想用于服务创新理论的理念,对实施可持续服务创新具有重要意义。归纳总结可持续服务创新的主要途径,旨在引起服务业对可持续发展思想的足够重视,为实施可持续服务创新提供一定的参考。     

我国现代服务业发展趋势研究

我国现代服务业在国民经济中的比重不断提高,现代服务业内部结构不断优化升级,服务创新是现代服务业发展的根本手段,全球化是现代服务业发展的重要方向.认真分析和正确认识现代服务业发展趋势,对于发展我国现代服务业,提高现代服务业比重和水平具有十分重要的意义.     

基于绿色理念的服务外包产业发展战略研究——以无锡市服务外包产业为例

无锡市拥有发展服务外包产业优越的地理位置和良好的产业基础.创造了多项全国第一.世界范围内服务外包产业的发展为无锡市发展服务外包产业提供了良好机遇,我国服务外包的中心正向经济发达地区转移.无锡市正由工业经济向服务经济、由"无锡制造"向"无锡创造"转型,无锡市政府也采取了多项措施引导和鼓励发展服务外包产业,同时.无锡市发展服务外包产业也面临着人才缺乏、布局分散、市场不规范等方面的挑战.为此,无锡市应以人为本,着力优化园区发展环境;构筑载体,精心打造品牌示范区;贴近企业,做好招商促进工作;做大做强,培育龙头企业;注重实用,建设服务外包人才队伍.     

创意竞赛对中国企业创新的启示

随着技术变革速度的加快以及互联网工具的广泛应用,企业开始打破原有的封闭式创新模式,从外部广泛寻找创新来源,而创意竞赛就是其中一种非常重要的外部创新获取方式。通过对创意竞赛理论发展和实践的归纳,提炼了开展创意竞赛需要经历的四个阶段,总结出创意竞赛过程中存在的问题,旨在为我国企业的自主创新实践提供参考。     

Is the shopper always the king/queen? Study of omnichannel retail technology use and shopping orientations

Technology is transforming how retail services are delivered and the experience lived by consumers. Online and offline channels are converging to deliver a seamless omnichannel shopping experience. However, despite retailers’ significant technology investments, shoppers do not always adopt omnichannel usage. Understanding omnichannel retail technology (ORT) usage and how it interacts with shopping orientations is thus an important research challenge.The model is tested through a field study that targets real users of a 3D virtual reality application.The results first show that omnichannel use positively influences performance and effort expectancy perceptions. Second, the effect of ORT use on decision quality depends on task orientation. Third, task orientation moderates the effect of omnichannel use on performance expectancy. Fourth, recreational orientation positively influences shoppers’ perceived experience. Fifth, perceived value is an important predictor of retail patronage intentions.     

浅谈我国网络信息服务业的创新与发展

发达国家的网络信息服务业具有投资强度大 ,产值高、实施整体化发展战略、实行企业化管理等特点 ,与之相比 ,我国的网络信息服务业存在一定的差距 ,我国的网络信息服务业应在制度、管理、技术、人才、服务形式等方面进行创新与发展     

Venture capital investor type and the growth mode of new technology-based firms

Independent venture capital (IVC) investors have more powerful incentives than corporate venture capital (CVC) investors to take actions that signal their capabilities (i.e. to “grandstand”). We argue that this should engender differences in the treatment effect of IVC and CVC on the mode of growth of portfolio companies. Short-term sales growth of IVC-backed firms in the period that immediately follows the VC investment should outpace that of CVC-backed firms, while we expect no difference in employment growth. We find support for these theoretical predictions on a sample of 531 Italian new technology-based firms, using several panel estimators to control for endogeneity of IVC and CVC.     

发展国际服务外包 提升温州经济发展水平

贯彻落实科学发展观就是要从片面追求数量增长的经济发展方式转变到注重经济质量提升的经济发展方式上。服务外包产业具有信息技术承载度高、价值增值高、资源消耗低、污染排放小、吸纳就业多等产业特点,服务外包对GDP的贡献是来料加工的20倍,通过服务外包所获得的GDP增长是绿色增长。发展现代服务业,提高服务业比重和水平。积极承接国际服务外包,是加快现代服务业发展、优化经济结构、提升经济发展质量的一条重要途径。在温州市大力发展服务外包、离岸外包的背景下,为了建成"省级服务外包示范园区",辅助实现温州市提高服务外包总额、离岸服务外包总额和同比增长率的战略目标,温州要开展国际服务外包研究,充分引进和整合美国、日本、韩国等国际外包研究理论和国际外包企业资源,结合中国现行的政策和环境,为温州市发展离岸外包和服务外包所用。本文通过对温州国际服务外包发展战略的研究,对温州市的服务外包环境提出具有政策高度并且极具现实可行性的建议。     

浅谈我国第三方物流企业的发展与创新

第三方物流作为现代物流的主导形式,是物流专业化的一种重要形式,是物流业发展到一定阶段必然会出现的产物。本文对我国目前第三方物流企业的发展现状和存在的问题进行了深入的研究,结合海尔集团第三方物流的成功案例,对我国第三方物流企业发展与创新策略进行了探讨。     

Electronic and in-person service quality of hybrid services

The service industries have experienced dramatic changes in service delivery format because of fast-paced innovation in information technology. Hybrid services involve service deliveries through conventional and technology-enabled environments, each of which is complementary and non-interchangeable. However, limited research has examined consumer behavior in response to a series of relevant service episodes in different channels at different points in time. In other words, how customers perceive service quality at each service encounter and how the cumulative effect of these perceptions influences customers’ overall service value assessment and satisfaction remain unclear. This study addresses this research gap by investigating the sequential influence of e-service quality on in-person service quality in a hybrid service format in which interpersonal and computer-mediated services coexist but at different points in time. Empirical analysis shows that e-service quality directly and positively affects in-person service quality, which fully mediates the effects of e-service quality on perceived value and customer satisfaction. The sequence of service encounters matters because in-person service quality perception has a stronger effect than e-service quality on customer metrics. Cumulative quality perceptions significantly influence perceived value and overall customer satisfaction. Theoretical and managerial implications are presented in the discussion.     

Evaluations of export feasibility by immigrant and non-immigrant entrepreneurs in new technology-based firms

Entrepreneurs evaluate the feasibility of future export opportunities according to individual-level factors and perceived environmental conditions. However, because individual entrepreneurs are heterogeneous in their characteristics, previous experiences, and perceptions of environment, entrepreneurs will differ in their evaluations of internationalization feasibility. In this paper, we investigate whether and how one relevant source of entrepreneur heterogeneity, i.e., migrant condition, impacts the perceived feasibility of exporting opportunities. Drawing on rich primary data collected from a matched-pair sample of 71 immigrant and 69 native entrepreneurs active in non-internationalized new technology-based firms in Italy, we find that the migrant condition positively moderates the relationship between perceived financial public support and perceived feasibility of exporting, whereas it negatively moderates the relationship between international business skills and perceived export feasibility. We discuss the implications of these findings for research and policy in the area of international entrepreneurship.     

物流创新的灵魂:理念创新

物流理念是企业物流活动的指南,物流创新的灵魂是物流理念的创新。企业物流管理应关注若干物流新理念,注重运用哲学思维来思考物流理念的创新。