On automated e‐business negotiations: Goal,policy, strategy,and plans of decision and action

In recent years, there has been increasing interest in automated e‐business negotiations. The automation of negotiation requires a decision model to capture the negotiation knowledge of policymakers and negotiation experts so that the decision‐making process can be carried out automatically. Current research on automated e‐business negotiations has focused on defining low‐level tactics (or negotiation rules) so that automated negotiation systems can carry out automated negotiation processes. These low‐level tactics are usually defined from a technical perspective, not from a business perspective. There is a gap between high‐level business negotiation goals and low‐level tactics. In this article, we distinguish the concepts of negotiation context, negotiation goals, negotiation strategy, and negotiation tactics and introduce a formal decision model to show the relations among these concepts. We show how high‐level negotiation goals can be formally mapped to low‐level tactics that can be used to affect the behavior of a negotiation system during the negotiation process. In business, a business organization faces different negotiation situations (or contexts) and determines different sets of goals for different negotiation contexts. In our decision model, a business policymaker sets negotiation goals from different perspectives, which are called goal dimensions. A negotiation policy is a functional mapping from a negotiation context to some quantitative measures (or goal values) for the goal dimensions to express how competitive the policymaker wants to reach that set of goals. A negotiation expert who has the experience and expertise to conduct negotiations would define the negotiation strategies needed for reaching the negotiation goals. Formally, a negotiation strategy is a functional mapping from a set of goal values to a set of decision‐action rules that implement negotiation tactics. The selected decision‐action rules can then be used to control the execution of an automated negotiation system, which conducts a negotiation on behalf of a business organization.     

How to Attain Desired Outcomes Through Channel Conflict Negotiation

Channel relationships are dynamic and complex. Though much of channel literature has dealt with power, dependency, and conflict resolution, relatively little research focuses on how channel members apply different modes of negotiation to resolve channel conflicts and, most important, how they finagle their ways through different stages of negotiation to obtain desirable outcomes. This article suggests that in deciding which strategy to adopt to effectively negotiate with others, channel members should take into account two vital outcomes during the negotiation process: substantive gain and relationship outcome. Integrating high versus low levels for each of these two types of outcomes, this study develops a framework for channel conflict negotiation in an international setting and recommends appropriate negotiation strategies for various scenarios and phases of negotiation.     

Consciousness, Spirituality and Right Decision/Negotiation in Purposeful Complex Adaptive Systems

Both cybernetic and self-organizing, purposeful complex adaptive systems (PCAS) express purpose by solving problems defined by choosing and delivering values to participants as operational goals through decision making. Individuals, groups, organizations, and economies are PCAS. Here we focus on indviduals and groups. Evolutionary Systems Design (ESD) is a universal (culture independent) general problem solving, formal modeling/design framework for PCAS that can be computer implemented in same time/same place or telework modes. Formally, in ESD sets of elements and their relations modeling a PCAS evolve through cybernetics/self organization. Spirituality and the concept of right decision/negotiation in PCAS are discussed in relation to consciousness. Rightness comes from spirituality, i.e., consciousness experiencing oneness. Oneness is integrally bound with love; hence the term oneness/love. Through right decision/negotiation PCAS try to realize their ultimate purpose to live Two (the relative, the process of all there is) as One (the absolute, all there is). Oneness/love, connectedness to One, promotes problem solving and negotiation - expressed formally in the ESD problem representation - that is at the same time right. Simply put, right problem solving requires oneness/love and delivers oneness/love. Computer and receiver modes of consciousness are discussed in relation to oneness/love and its absence experienced as separateness/fear. Ways to transit from the latter to the former are considered. P.L. Yu's Habitual Domain (HD) framework is introduced and discussed in relation to ESD. Evolutionary heuristics for evolution of an ESD right problem representation through cybernetics/self-organization are presented based on combined HD and ESD concepts. Then operational procedures for defining and validating a right problem for an individual or group and associated right decision/negotiation outcome are considered. Thus, the work contributes to procedural rationality - how decisions should be or are made - in purposeful complex adaptive systems. The paper suggests that for humans to live fully (awake) is to live in our love-based spirituality, in the moment, consciousness experiencing oneness/love at the edge of chaos, challenged in our purpose to live Two as One by spiritual or right decision/negotiation through cybernetics/self-organization, i.e., problem solving under oneness. Artificial agents in PCAS may participate in right decision/negotiation. They may in principle have consciousness but the nature of the subjective experience is unclear.     

Modeling and supporting task-oriented group processes: Purposeful complex adaptive systems and Evolutionary Systems Design

Evolutionary Systems Design (ESD) is a universal general problem solving, formal modeling, design framework for purposeful complex adaptive systems (PCAS) and processes, i.e., task-oriented group processes. These processes constitute policy making, group decision, negotiation, and multiagent problem solving with human and/or artificial agents. ESD is also a framework for computer group support systems (GSS) that support these processes. The ESD general framework can be applied to define and solve specific problems. In this article the ESD framework is presented and illustrated by example. The article provides background for ESD computer implementations discussed in two other related articles (Lewis and Shakun 1996; Bui and Shakun 1996).     

Qualitative representations of negotiations: Tutorial on a rule-based approach

This article introduces a logic-based approach for structuring and representing negotiation problems and for supporting negotiators. It is argued that rule-based formalism allows for integrating decision-making aspects unique and specific to negotiations with general reasoning mechanisms based on rationality postulates. The discussion of the rule-based systems and its application to negotiation modeling and support is preceded by an outline of qualitative and quantitative approaches to problem representation and reasoning, and an overview of predicate calculus. The advantages and disadvantages of rule-based systems and their ability to capture complex negotiation decision processes and reasoning are also given.     

Nigerian Business Negotiators: Cultural Characteristics

Abstract

This exploratory study examines cultural characteristics of Nigerian negotiators. There is abundant research evidence that culture affects negotiating styles. As Nigeria constitutes a major market in Africa, knowledge of what behavior to expect from Nigerian negotiators can facilitate the negotiation process.

A questionnaire was administered to 200 Nigerian business men and women of the formal private sector of the economy, who were asked to rate themselves along ten dimensions of factors affected by culture. Responses were analyzed according to gender, age group, occupation and regional group. Statistical tests of significance were carried out.

Results reveal that Nigerians involved in negotiation on behalf of their organizations are likely to be relationship oriented and adopt a win-win approach, although the Yoruba may be less so than other ethnic groups. Nigerians will seek a specific form of agreement and avoid wasting time. They are likely to be moderate in formality and display of emotions. Women are much less likely than men to take high risks. An informal style will be more frequent among negotiators with an engineering background. Most Nigerians below the age of 40 who form part of a negotiating team will expect their leader to make decisions based on team consensus.

People from other countries wanting to do business with Nigerians should familiarize themselves with the way culture is likely to influence the 10 negotiation factors. They will then be better prepared to interpret and understand their counterparts' behavior at the negotiation table, and to communicate effectively.     

Negotiation Support for Multi-Party Resource Allocation: Developing Recommendation for Decreasing Transportation-Related Air Pollution in Budapest

Decisions about how to allocate scarce resources among potential programs are common sources of conflict in both public and private life. This paper describes a case in which negotiation support was provided for a five-member task force trying to reach agreement about how to allocate limited resources among programs designed to improve the air quality in Budapest, Hungary. The intervention consisted of a series of facilitated decision conferences, plus individual interviews. The task force eventually reached agreement about a recommended package of 15 air quality management programs costing 1,500 million Hungarian forints. The research makes four significant contributions. First, it demonstrated that resource allocation models provide a useful framework for understanding and facilitating multi-party negotiation processes. Second, because resource allocation models were elicited individually for each group member before building a single group model, it was possible to analyze the five-dimensional feasible settlement space (i.e., the joint distribution of benefits for each task member for all possible resource allocation packages). Third, several innovative applications of analytical techniques (i.e., Pareto-efficiency analyses, numerical and graphical analyses of feasible settlement spaces and efficient frontiers, and analyses of task force members' investment progressions) served to improve understanding of disagreements within the group and to evaluate the quality of potential resource allocation packages. Fourth, changes in individual preferences and group agreement were assessed over time. Group members appeared to change substantially and their level of agreement to increase markedly over time.     

Towards a Structured Design of Electronic Negotiations

Global communication networks and advances in information technology enable the design of information systems facilitating effective formulation and efficient resolution of negotiation problems. Increasingly, these systems guide negotiators in clarifying the relevant issues, provide media for offer formulation and exchange, and help in achieving an agreement. In practice, the task of analysing, modelling, designing and implementing electronic negotiation media demands a systematic, traceable and reproducible approach. An engineering approach to media specification and construction has these characteristics. In this paper, we provide a rationale for the engineering approach that allows pragmatic adoption of economic and social sciences perspectives on negotiated decisions for the purpose of supporting and undertaking electronic negotiations. Similarities and differences of different theories that underlie on-going studies of electronic negotiations are identified. This provides a basis for integration of different theories and approaches for the specific purpose of the design of effective electronic negotiations. Drawing on diverse streams of literature in different fields such as economics, management, computer, and behavioural sciences, we present an example of an integration of three significant streams of theoretical and applied research involving negotiations, traditional auctions and on-line auctions.     

Getting to Yes in China: Exploring Personality Effects in Chinese Negotiation Styles

Researchers believe that personality affects both the negotiation process and outcomes, but have yet to provide reliable evidence. Using a culturally balanced personality scale SAPPS, we explore the impact of personality on negotiation within a collectivist context–China. Hypothesized relationships based on a buyer/seller model are supported that assertive negotiators are more likely to behave competitively, which leads to better economic outcomes, and open-minded negotiators are more likely to use an integrative approach, which leads to higher satisfaction. This result, similar to those obtained in North America, suggests a universal model of negotiation might exist. Our study also indicates, however, that personality only accounts for a small portion of variance in negotiation behaviors. More research from other perspectives is needed for further exploration.     

Negotiation in engineering design

Concurrent design may shorten the duration of a design project, reduce cost, and improve quality of the final design. However, due to the diversified problem-solving knowledge and different goal setting between design agents, it may increase the number of conflicts and make the project more difficult to manage. In this article, a goal-directed negotiation model for resolving conflicts in a cooperative design environment is presented. The proposed model generates negotiation sets, analyzes utilities derived for each design agent, and evaluates them based on three decision rules: maximization of the joint utility, minimization of individual utility differences, and minimization of individual utility differences and maximization of joint utility. A compromise solution is reached iteratively. The approach proposed in this articles is concerned not just with satisfying design constraints, but attempts to maximize system objectives. An example of the poppet relief valve is used to demonstrate the negotiation concept.     

Connectedness Problem Solving and Negotiation

Difficult polarizing problems/conflicts are pervasive in the United States and the world. Welcome to spiritual rationality/connectedness problem solving and negotiation involving spirituality and rationality, and emphasizing connectedness in problem solving. In particular, we develop CPSN-ESD—Connectedness Problem Solving and Negotiation (CPSN) through Evolutionary Systems Design (ESD)—discussing spiritual rationality/connectedness and highlighting connectedness with One and with each other as values, among others, in problem solving. In CPSN-ESD, CPSN is effected through ESD, a game-theory based, general formal systems- spirituality modeling/design framework for individual and multiagent (group) problem solving and negotiation implemented by computer technology. Problem solving is represented by an evolving problem system of purposes and their relations from the lowest-level action to the highest purpose, ultimate common ground—spirituality, connectedness with One (or a surrogate, as discussed). For an agent, an evolved problem system satisfying spiritual rationality identifies right action (a solution) producing spirituality, connectedness with One (or a surrogate). A negotiation agreement requires multiagent agreement on the action to be taken. Agents may be natural or artificial. The paper focuses mostly on human agents with ideas being applicable to other natural and artificial (computer) agents with lesser (or greater) capabilities than humans according to their built-in capabilities. Present-to-future CSPN-ESD work includes furthering support of human agents; designing spiritual agents; designing multiagent systems for connectedness capitalism; developing connectedness democracy; further research and applications on intercultural and international negotiation; work on the world connected.     

A prototype NSS based on problem structure and suggestions toward more comprehensive negogiation support

Seeking an effective approach to supporting negotiation through the use of computer technology, we have constructed a prototype negotiation support system based on the concept of problem structure. Problem structure refers to the characteristics of the feasible settlement space and efficient frontiers as defined by the joint utility distribution of negotiators' utilities. Problem structure is recognized as playing a major role in negotiation processes and outcomes. The cognitive complexity and inherent uncertainty of typical negotiations make it difficult for negotiators to effectively visualize and “navigate” the settlement space defined by the problem structure. As a result, negotiators often resort to suboptimizing heuristics which produce inefficient and/or unsatisfying outcomes. It follows that a promising approach to negotiation support is to exploit the computational speed and graphics capabilities of computer technology to make problem structure and its implications more accessible. Thus, our prototype is designed to allow negotiators to hypothesize problem structure and to explore and manipulate the resulting settlement space quickly and easily. Preliminary experimentation has demonstrated the value of this approach and has suggested areas for extended, comprehensive support. A negotiation process formalism, Cognitive Action Theory, neural network technology, and computer simulation are well-suited to providing more comprehensive support, and we suggest an architecture for delivery through NSS.     

Design and Implementation of Business Objects for Automated Business Negotiations

In recent years, there has been increasing interest in the specification, generation and exchange of business objects in the context of electronic commerce. Common business objects have been defined for product catalogs, purchase orders and other business entities. However, no business objects have been defined and implemented for supporting automated business negotiations even though business negotiation is very much an integral part of business activities. In this work, we have designed and implemented a set of business negotiation objects for supporting the bargaining type of business negotiations. These objects define the operations and information contents needed for negotiation parties to express their requirements and constraints during a bargaining process. They correspond to a set of negotiation primitives, which is a superset of the negotiation-related primitives defined in two popular languages: ACL and COOL. The implementation of these objects is patterned after the business object documents in the XML format proposed by the Open Applications Group, thus conforming to the established standard. The incorporation of several types of constraint specifications in these business negotiation objects provides the negotiation parties and the negotiation servers that represent them much expressive power in specifying callforproposals and proposals. Two synchronization problems and their solutions associated with the withdrawal and modification of negotiation proposals are addressed and presented in this paper. The use of these business negotiation objects in a bilateral bargaining protocol is also presented. We have validated the utility of these objects in an integrated network environment, which consists of two replicated negotiation servers, two commercial products, and some other university research systems that form a supply chain.     

Personality Traits and Peace Negotiations: Integrative Complexity and Attitudes toward the Middle East Peace Process

Much of the literature on negotiation focuses on the effect that various personality factors, characterizing the parties or mediators involved in the process, have on negotiation outcomes. Nevertheless, there hardly can be found a study, which examines these factors with psychometrically reliable and valid tools. The present study uses psychodiagnostic projective method for measuring the personality trait known as integrative complexity, which is considered as a basic factor that connects cognitive traits to attitudes toward conflict resolution. In a sample of 26 Israeli students this trait, assessed by two Rorschach measures - the blend responses and the frequency of organizational activity - has been revealed as a personality characteristic that might explain seeking compromise agreements in negotiation. Individuals low in integrative complexity tend to rely on highly competitive and less cooperative tactics much more than highly integrative complex individuals. Projective measures for integrative complexity, assessed in this study, are suggested to test people as they are assigned to teams charged with important tasks involving complex group decisions and negotiation. In future studies of complex group decisions this psychodiagnostic approach might be used as a part of the support systems in the process of group negotiation.     

Accessibility of Computer-based Simulation Models in Inherently Conflict-Laden Negotiations

The use of computer-based simulation models has a long history in areas such as environmental planning and policy-making, and particularly in water management. Policy making in these areas is often characterized by inherent conflict among diverse stakeholders with divergent interests. Although simulation models have been shown to be helpful for such problems, they are typically under the control of a technical analyst or governmental agency and are not available to negotiators in real time. Recent trends in computer technology and user expectations raise the possibility of real-time, user-controlled models for supporting negotiation. But is such accessibility likely to be helpful? This study used a "compressed" longitudinal experiment to investigate the impacts of different scenarios of accessibility of computer-based simulation models. The task was based on a real-life problem in Colorado River water management. Results revealed no significant differences among conditions for either solution quality or satisfaction. These results suggest that the common notion of "more is better" may be inappropriate, and resources for improving computer support of negotiation might best be focused elsewhere.     

Evaluating a Framework for Multi-Stakeholder Decision Support in Water Resources Management

In this paper we describe a framework for multicriteria modeling and support of multi-stakeholder decision processes. We report on its testing in the development of a new water level management policy for a regulated lake-river system in Finland. In the framework the stakeholders are involved in the decision process from the problem structuring stage to the group consensus seeking stage followed by a stage of seeking public acceptance for the policy. The framework aims at creating an evolutionary learning process. In this paper we also focus on the use of a new interactive method for finding and identifying Pareto-optimal alternatives. Role playing experiments with students are used to test the practical applicability of a negotiation support procedure called the method of improving directions. We also describe the preference programming approach for the aggregation of the stakeholder opinions in the final evaluation of alternatives and consensus seeking.     

The Effects of Integrating Cognitive Feedback and Multi-attribute Utility-Based Multicriteria Decision-Making Methods in GDSS

Cognitive conflicts arise within groups because the members of a group view a problem from different perspectives, even when they have similar interests in achieving a goal. Disagreement within a group may occur due to: (a) differing judgment policies among the members, (b) inconsistency by any member in using a judgment policy, (c) group process losses that prevent group members from understanding each other better, or (d) limited processing capability which may prevent group members from processing all information effectively. Disagreement is especially likely when policies, processes, or information are conflicting in nature.A level 2 GDSS to aid judging in cognitive conflict tasks is presented that combines cognitive feedback and Multi-attribute utility (MAU) theory based multicriteria decision-making techniques with the communication structure and activity-structuring capabilities of a level 1 GDSS. Though cognitive feedback and MAU methods have been used separately to help groups resolve cognitive conflicts, never before have the two decision aids been used together in a computer-based collaborative system.The contributory effects of the components of this GDSS design were empirically tested in a laboratory setting. Three treatments: an unaided face-to-face meeting, a level 1 GDSS supported meeting, and a level 2 GDSS supported meeting were compared in a repeated measures experimental design.Results largely supported the proposed research hypotheses. Some specific findings include: (1) the level 2 GDSS reduced disagreement between group members and improved consistency of judgments better than the other meeting environments did; (2) there was no significant difference in the reduction of disagreement between the level 1 GDSS and face-to-face meetings; and (3) while there was no difference in improvement of consistency of individual judgments between the face-to-face and level 1 GDSS supported meetings, group judgments made in face-to-face meetings were more consistent.     

模拟谈判法在国际商务谈判教学中的应用研究

模拟谈判法是在国际商务谈判实践教学中行之有效的教学方法之一。模拟谈判法的实施过程包括选择模拟谈判案例、合理分组、模拟谈判前的准备工作、实施模拟谈判、教师点评与总结、谈判报告的完善与提交六大步骤。目前的模拟谈判教学实践在课程设置、教学条件、学生掌握程度和运用能力等方面仍存在问题,应从建立专门的谈判室、提高教师的综合水平、加强英语在模拟谈判中的使用、提高实训考核所占比例等方面加以改善。