A literature review of tourism management (1990–2013): a content analysis perspective

Tourism activities can refer to an extension of a brand–consumer relationship. While growth in many industries is flat, worldwide tourism revenues continue to grow. A literature review is not only a crucial endeavour for any academic research, but also the foundation and inspiration for substantial, useful research. Among extant studies on tourism management (TM), few are on literature review while most are concerned with specific issues or countries/areas. This paper aims to draw up an integrated framework of TM. Little effort has been made to systematically examine the vast TM-related literature so as to facilitate better understandings of TM. To eliminate the gap among the extant studies and develop the TM trajectory, a content analysis was undertaken using keywords “TM” in 5 online electronic databases from 1990 to 2013. Based on 773 articles, we discovered the number of publications on TM has significantly increased since 2000 and a steady growth since 2008. While 773 articles are scattered across 196 journals, most appeared in 11 academic journals. We also categorize articles into 10 conceptual groups based on a proposed conceptual framework. The main contribution is to provide a conceptual framework incorporating keyword indexes to operationalize the coverage of TM.     

Air transport and tourism – a systematic literature review (2000–2014)

This paper reviews the literature at the intersection between air transport and tourism research. While air transport and tourism are mutually dependent sectors, there is little research on their interaction. A systematic literature review method was used to select and analyse relevant journal articles published in 54 Australian Business Dean Council (ABDC) A*, A, or B-ranked journals from 2000 to 2014. Research themes, leading researchers, their institutions, and geographical locations are discussed. An extended framework for classification of the literature is developed through the content and thematic analysis. Among the identified research themes, ‘environment’, ‘passengers’, and ‘airlines’ are found to be the most common. The use of a systematic review has identified gaps in the literature and directions for future studies. Some of the identified areas that are showing a growing interest in the interrelationship between aviation and tourism include air route/service development; passenger experiences; low-cost carriers and their impact on tourism; implications of new direct long-haul flights; and carbon offsets.     

Borders in tourism: the transformation of the Swedish–Finnish border landscape

Permeability in the European internal borders has increased, challenging state-centric tourism development in the border regions. The aim of this article is to examine the development of the Finnish–Swedish border, which has been one of the European Union's internal borders since 1995, as a tourist attraction. An examination of the path of tourism development in this border region shows that the differentiative meaning of the border that has been characteristic for state-centric tourism development has diminished and some of the excitement of crossing the old east–west border has vanished. At present the significance of the border for local tourism development can be seen in the new cross-border enterprise and commercialisation of tourist attractions. Such development can have a wide-ranging influence for the reorganisation of border landscape and dissolution of mental boundaries in the region. This study contributes to an understanding of the transition in the European Union's internal border regions from the perspective of tourism.     

‘Homesick tourism’: memory,identity and (be)longing

‘Homesick tourism’ commonly refers to the travel of Germans who visit their former homes in what is now Poland and other Eastern European countries, from which they were expelled in the wake of the second World War. The paper first differentiates homesick tourism from related types, with which it is often conflated, notably roots tourism, personal heritage tourism and migrant return travel. Drawing on travel reports written by German homesick tourists, the role of memory is identified as the defining criterion. It is shown that homesick tourists are characterised by a unique ‘tourist gaze’. Such clear definition and differentiation are useful in order to better understand and analyse the homesick tourism phenomenon, because homesick tourism is arguably a much wider international phenomenon, albeit unrecognised and sometimes politically contested. Much can be learnt from the German experience in this regard. As the homesick tourism phenomenon is soon going to be over, due to the passing of the survivor generation, the paper ends with the suggestion that Poland is in an ideal position to develop a genuine form of roots tourism targeted at future German tourists.     

Volunteer tourism: at the crossroads of commercialisation and service?

Volunteer tourism as a phenomenon and as a market has come a long way since its ideologically driven early days. It is now an established and ever commercialised market that meets the demand for a different travel experience for the more morally conscious traveller, while at the same time it provides opportunities for economic gain for the organisations that act as brokers of such experiences. This interaction raises several ethical issues in terms of serving a mission while making economic gains. In general, there is an acceptable relationship between monetary gain and altruistic service, within the context of enlightened self-interest provided that the beneficiary of economic gains diverts profits into serving their mission. This paper examines the supply for volunteer tourism for evidence of commercialisation and profit-driven behaviour and investigates a relationship between monetary gain and serving a mission by creating public goods.     

Grid–group analysis and tourism: tipping as a cultural behavior

Cultural bias, or grid–group theory, was developed by Mary Douglas in the 1980s to explain individual behavior within a particular society. In this paper, grid–group theory is adapted to show how it may be used in a tourism context. The advantages of this approach are that the same typology can be used for both hosts and guests, not only in general terms, but also for given types of behavior. Grid–group theory shows how the same individual may exhibit different behavioral patterns in different situations. The example used to illustrate this approach is tipping. The literature on tipping provides mixed and conflicting results. By using grid–group theory, it is possible to explain why these mixed results may occur.     

Hungry for Growth? Small and Medium‐sized Tourism Enterprise (SMTE) Business Ambitions,Knowledge Acquisition and Industry Engagement

Differences are identified between the preferred information and learning channels of small and medium‐sized tourism enterprise (SMTE) proprietors, who have an interest in business operations (growers) or who have relatively less interest (lifestylers). Lifestylers sign up frequently to tourism industry associations, whereas growers have a tendency to join generic business groupings. The most common information for both groups is marketing related, and intensive use is made of online information to support day‐to‐day business operations. In aggregate, SMTE proprietors are avid information seekers, attaching importance to the advice provided from experienced and trusted sources. Growers proactively gather information about general management as well as tourism‐specific knowledge. Adopting a ‘one size fits all’ approach to providing information for the SMTE sector is unlikely to be effective. Copyright © 2012 John Wiley & Sons, Ltd.     

Disentangling the tourism sector’s fragmentation: a hands-on coding/post-coding guide for interview and policy document analysis in tourism†

Qualitative tourism research is inevitably multidimensional. The fragmentation of the tourism sector across policy domains, scales, space and stakeholders leads to ‘blurry’ and aggregated datasets. Yet, tourism studies have a weak record in describing how results emanate from raw qualitative data. This paper presents a coding/post-coding scheme that proved robust in disentangling multidimensional tourism datasets in a middle-range research project that necessitated reflecting on the position of the researcher and the literature study during the data analysis. It describes the pragmatic decisions taken to organise the qualitative data from a research project on cross-border tourism and regional development processes. The paper also functions as a reflexive account of how this scheme came into existence. It contributes to the tools available to practically acknowledge the fragmentation of the tourism sector and the resulting multidimensional qualitative data, and calls for a more open accounting of the data analysis process and the underlying research values in tourism studies.     

Heritage and cultural tourism: the role of the aesthetic when visiting Mỹ Sơn and Cham Museum,Vietnam

Research on motivations and perceptions of tourists at a cultural heritage site is not rare but the personal and aesthetic context of visitors’ experiences have been neglected in much of the literature on cultural tourist attraction management. Using qualitative methods, this study explores the nature of demand for heritage tourism with particular attention to the appreciation gained by visitors of indigenous Cham culture, its arts of exotic sculptures, and its monuments and architecture. These dimensions describe an evolutionary experience of place that moves some tourists from a position of relatively shallow interest to an almost spiritual position due in some part to the role of the aesthetic that rises from landscape and dance.     

Bridging the Öresund: potential regional dynamics: Integration of Copenhagen (Denmark) and Malmö–Lund (Sweden) A cross-border project on the European metropolitan level

The construction of the fixed link between Denmark and Sweden will increase the accessibility between South Sweden and East Denmark dramatically. The vision is that the fixed link will span economic, administrative, institutional, technical, cultural and other barriers, and that the two separated urban systems (Greater Copenhagen and Malmö–Lund) can be integrated, opening up for new dynamics. The Öresund (Sound) area has the potential to develop into one functional metropolitan region constituted by flows, markets and terminals. The ambition is to lift Copenhagen to a higher position in the European urban hierarchy by this integration, the instrument being the 16 km long fixed link which will open in the year 2000.     

More than medical tourism: lessons from Indonesia and Malaysia on South–South intra-regional medical travel

While scholars increasingly acknowledge that most contemporary international medical travel comprises South–South flows, these have gone curiously unexamined. Rather, policy, scholarly and media attention focuses predominantly on North–South flows of ‘medical tourists’. However, this focus diverts attention from the actual and potential impacts of South–South intra-regional medical travel flows on both their source and receiving contexts. As such, we present findings from a study examining South–South intra-regional medical travellers' motivations, preparations and practices to better understand the social, economic and political situations that condition them and their effects on the destinations that receive them. Our study of Indonesian medical travellers pursuing health care in Malaysia draws on 35 semi-structured interviews with Indonesian patients, their companions, medical staff and agents in both countries. From this, we suggest that South–South medical travellers' diverse socio-economic conditions shape decision-making and spending behaviour relative to treatment, accommodation and transport choices as well as length of stay. We identify ways in which informal economies and social care networks sustain the formal medical travel industry. Finally, we observe how medical travel increasingly serves as a means through which chronic and everyday health needs are met through temporary, visa-free intra-regional movement.     

Methodological approach for assessing the potential of a rural tourism destination: An application in the province of Cáceres (Spain)

Evaluating the resources in a tourism destination is one of the previous tasks in the development of its comprehensive planning. There are many criteria to use in order to evaluate tourism resources; but, independently on the number of attributes considered the fact is that not every criterion is equally important in the process of evaluation and ranking of the tourism potential of a destination's resources. In contrast to other well-known methodologies, the aim of this paper is to propose a methodology to weight qualitative and hierarchical evaluation attributes by estimating a discrimination parameter. In this research, an item response theory (IRT) model is used, the graded response model, to estimate each attribute's discrimination coefficient. This parameter will be the basis to propose a weighting system for the entire set of attributes. Graded response model (GRM) will also allow establishing a hierarchy of resources by constructing a continuous latent scale, where it will be possible to position every analysed resource in the tourism destination. The applicability and robustness of the IRT methodology will be tested using data from rural tourism resources in the Spanish province of Cáceres.     

An assessment of the free and secure trade (FAST) program along the Canada–US border

Several new programs were introduced under the Smart Border Action Plan of 2001 to ensure both secure and efficient trade across the Canada–US border. This article evaluates just how well one of the programs, Free and Secure Trade (FAST), has succeeded in expediting shipments and reducing delays at the border. The results of this study indicate that the FAST program has reduced the average border wait time at four of the five busiest crossing ports. However, the benefits associated with the FAST program are unevenly distributed among the ports, determined by the ability to accommodate infrastructure improvements, and firms, with larger trucking companies and exporters reaping the benefits and small and medium-sized trucking firms and exporters burdened by costs and often unable to capitalize on the program’s benefits. Recommendations for program improvement include: greater regulatory cooperation between Canada and the US to reduce costly duplication and paperwork, and providing tax incentives or subsidies to small and medium-size firms as a means to increase the participation rate in the program.     

Exploring causality in trade and air passenger travel relationships: the case of Asia-Pacific, 1980–2010

This paper explores the potential of heterogeneous Granger analysis in transport geography research by applying this method to a specific case of the often complex and potentially reciprocal linkages between the deployment of transport infrastructures and spatial economic development: the linkages between rising intra-regional volumes of trade and air passenger traffic in Asia-Pacific. Although conceptual and empirical linkages between both indicators can be assumed based on previous research, relatively little is known about the actual causality. Using heterogeneous Time Series Cross Section Granger causality analysis for the period 1980–2010, we explore the presence of four ‘causality scenarios’ amongst different country-pairs: (1) there is no co-evolution, implying that both patterns develop independently (e.g. Japan–Australia); (2) there is ‘real’ co-evolution in that both patterns influence each other through feedback loops (e.g. South Korea–Philippines); (3) air passenger traffic is facilitated by trade (e.g., South Korea–Philippines); or (4) trade is facilitated by air passenger traffic (e.g. Australia–Malaysia). Some tentative interpretations of this heterogeneity are offered.     

Prediction,explanation and big(ger) data: a middle way to measuring and modelling the perceived success of a volunteer tourism sustainability campaign based on ‘nudging’

The overall aim of this paper was to explore the dichotomy between explanation and prediction and to suggest that there is a middle way. Explanation has often been the domain of academics while prediction has often been the domain of businesses. The former have frequently used smaller sample sizes, the latter larger sample sizes and now increasingly data that have high volume, high velocity, and high variety, i.e. big data. These differences may place the parties at opposite ends of a spectrum which suggests that there is a middle way. This middle way uses ‘automatic linear modelling’ that can cope with big data and presents the results as visualisations. An example is outlined based on a sustainability campaign involving leaders in the context of volunteer tourism. The campaign used an informational ‘nudge’ approach. The results of the study are discussed in relation to both the application of the technique and the success of the campaign. It is pointed out that the technique is exploratory but can aid both prediction and theory building in the area of volunteer tourism and that academics must not be afraid to embrace new methods that may be less conventional but bring the universities and industry closer together.     

Smart destinations and the evolution of ICTs: a new scenario for destination management?

The impact of information and communication technologies (ICTs) on tourism and their foreseeable future evolution seem to be shaping a new scenario for destination management. This new context has given rise to the need for new management models. One of these models is the emerging smart tourism destination (STD), although it requires greater conceptual precision in order to become a new paradigm for destination management. This paper proposes a systemic model for STDs which facilitates the interpretation of the role of ICTs in the management of tourism destinations. Accordingly, the Delphi technique has been applied so as to determine the opinion of experts regarding the feasibility of the STD approach, its advantages and limitations and also the size of the impact of ICTs on the management and marketing of tourism destinations. This prospective exercise highlights the intensification of the impact of ICTs over the coming years which will shape a new scenario for management characterised by technology and data management. However, the efficiency of the STD approach will not depend exclusively only on technology but also on an appropriate governance of the destination that systematically incorporates the three levels of the STD, namely the strategic–relational, instrumental and applied levels.     

Efficiency and productivity changes in Greek airports during the crisis years 2010–2014

The aim of this study is to evaluate the operating efficiency and productivity changes of the Greek airports, during the first years of the severe economic crisis in Greece (2010–2014), by using two methods: Data Envelopment Analysis (DEA) and Malmquist Productivity index (MPI). Findings have shown that, despite the dramatic effects of the economic crisis on the socio-economic life of the country, overall airport efficiency and productivity improved, mainly due to exogenous factors such as international tourism growth. The MPI reveals that over the period of the study, airports have experienced an annual average increase in total factor productivity (TFP) of 0.9% (an increase of 3.6% over the examined period). On examining the components of this productivity change, it becomes evident that this is due to the combination of both positive (a slight progress) annual average technology change (0.5%) and technical efficiency change (0.4%). The results also indicate that 65.8% of airports have an increase in average TFP during the period 2010–2014, ranging between 0.4% and 20%. However, as Greek airports operate at poor levels of efficiency, there is still considerable space for improvements in most of the airports.     

Residents' perceptions of tourism impacts in Guimarães (Portugal): a cluster analysis

In this investigation, a cluster analysis was used to separate Guimarães (Portugal) residents into clusters according to their perceptions of the impacts of tourism development. This approach is uncommonly applied to Portugal data and is even rarer for world heritage sites. The world heritage designation is believed to make an area more attractive to tourists. The clustering procedure analysed 400 data observations from a Guimarães resident survey and revealed the existence of three clusters: the Sceptics, the Moderately Optimistic and the Enthusiasts. The results were consistent with the empirical literature's results, with the emergent nature of the destination found to be relevant. The fact that tourism is relatively recent in this destination has its major reflex in the devaluation by most of the residents of the negative impacts of tourism development.     

Ports in multi-level maritime networks: evidence from the Atlantic (1996–2006)

While maritime transport ensures about 90% of world trade volumes, it has not yet attracted as much attention as other transport systems from a graph perspective. As a result, the relative situation and the evolution of seaports within maritime networks are not well understood. This paper wishes verifying to what extent the hub-and-spoke strategies of ports and ocean carriers have modified the structure of a maritime network, based on the Atlantic case. We apply graph measures and clustering methods on liner movements in 1996 and 2006. The methodology also underlines which ports are increasing their position by carriers’ circulation patterns on various scales. This research demonstrates that the polarization of the Atlantic network by few dominant ports occurs in parallel with the increased spatial integration of this area by shipping lines.     

A new take on an old structure? Creative and slow tourism in Krakow (Poland)

The contemporary tourism market trends indicate an increasing need for the individualisation of tourist experience and necessitate a move away from the standardisation of tourism products, including those offered within the cities that primarily market their cultural heritage. The concept of creative tourism as a way of practising cultural tourism is a response to the changing needs and expectations of tourists. This is because it offers non-traditional uses for the cultural potential of cities. This article attempts to embed creative tourism in the overall tourist product using an example of a historic city – Krakow. The authors examine the development of tourism products in Krakow, focusing primarily on cultural and historical heritage tourism and secondarily on new forms of tourism that have emerged, such as creative tourism and slow tourism. They analyse this issue in terms of districts – traditional and new tourist areas, indicating the potential for tourism growth.