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1.
This study aims to understand the formation of festival visitors’ environmentally friendly attitudes. Results reveal that environmental knowledge and concern influence environmental emotion, which, in turn, affects four environmentally friendly behavioural intentions. Results also show that environmentally friendly tourism behavioural intention is most influenced by environmental emotion. The findings offer a new framework for theory development on environmentally friendly behavioural intention as well as important practical implications for festival marketing managers.  相似文献   

2.
    
Generation Z (Gen Z) is believed to be more socially and environmentally committed. While environmentally responsible behaviour is crucial to the success of sustainable tourism, little is known about Gen Z's specific environmental behaviours in tourism settings. In this research, the roles of Gen Z's consumption emotions and environmentally friendly behaviour were explored based on cognitive appraisal and elaborated intrusion theories. The moderation impact of eco-travel cravings was also examined. With 336 valid responses collected from Gen Z tourists, it was found that destination social responsibility significantly impacted consumption emotions, but only positive emotions had direct effects on environmentally responsible behaviour and environmentally friendly tourism behaviour. The associations of emotions with environmentally responsible behaviour were also moderated by eco-travel cravings. The results offer theoretical and managerial implications for understanding Gen Z tourists that can help to accomplish sustainable tourism.  相似文献   

3.
    
This study proposes a process model to probe the linkage between stakeholder integration (SI), corporate sustainability practices (CSPs), and sustainability performance and examines supplier and customer demands' effects on the linkage between CSPs and financial performance (FP) via environmental (EP) and social performances (SP). Data from 225 hotels near World Cultural Heritage Sites in East China were utilized for hypothesis testing. Partial least squares structural equation modeling analyzes the data. Following results are revealed: (a) SI favors CSPs, and CSPs favor EP, but SP hinders FP; (b) EP and SP support FP; and (c) supplier demand positively moderates CSPs' effect on SP, whereas customer demand positively moderates EPs' effects on FP.  相似文献   

4.
This research was designed to evaluate our current state of knowledge by systematically reviewing tourism and hospitality academic literature concerning sustainability in the restaurant sector by undertaking a systematic review and content analysis. The characteristics of 76 articles are listed in a comprehensive table, presenting research design and research variables, and the articles are examined for their approach to the sustainability concept as applied to the restaurant industry (i.e. the range of responsible practices addressed in each work). The findings indicate that the majority of the literature only engages with parts of sustainability, particularly ecological, rather than holistic sustainability. This matters because it may mean we fail in our attempts to achieve more sustainable restaurant operations.

This research suggests that tourism and hospitality studies need to re-engage with the evolving conceptualisation of sustainability to ensure that best practice responses to changing requirements are undertaken. The narrow focus on ecological aspects of sustainability featuring in restaurants does not acknowledge the full meaning of sustainability and therefore may constrain efforts to secure more sustainable futures. Illuminating such gaps in knowledge is important in order to strengthen our conceptual understandings, refine our practices and thereby secure more sustainable futures through tourism and hospitality.  相似文献   


5.
    
This study attempts to identify the profiles of community‐based tourists based on their environmentally responsible behaviors (ERBs) and discusses marketing and managerial strategies for sustainable community‐based tourism (CBT). The findings reveal that tourists can be categorized into four segments based on their ERBs: low‐ERB tourists, high‐ERB tourists, civil action and sustainable tourists, and multi‐ERB tourists. The implications of this paper can be helpful for elucidating tourists' implementation of ERBs and providing different managerial strategies for CBT. The study's findings contribute to the literature by shedding light on previously proposed but unexamined differences in tourists' ERBs in different stages of CBT.  相似文献   

6.
    
This paper examines the prevalence of unethical practices within the business sector operating in the China to Australia tourism market. The range and nature of the practices are outlined in the context of the structure of outbound operations in China and inbound operations in Australia, taking account of the roles of the respective governments. The prospective impact of the practices on the growth of the market is evaluated. An estimation is provided of the potentially negative impacts of word‐of‐mouth recommendations on future China to Australia tourism flows. Copyright © 2006 John Wiley &Sons, Ltd.  相似文献   

7.
    
This article described the level of hotel participation in environmental management practices (EMPs) in Malaysia. It aimed to identify the level of stakeholder influence on EMP participation and whether EMPs contribute to overall hotel performance. To achieve these objectives, stakeholder theory was selected as the theoretical basis to explicate the proposed hypotheses. The analysis showed that stakeholder influence and the level of participation in EMPs among Malaysian hotels are only at a moderate stage. Copyright © 2013 John Wiley & Sons, Ltd.  相似文献   

8.
This pioneering study explores the powerful mediating effect of community participation on both residents’ attitudes toward sustainable tourism development and their personal environmentally responsible behaviour. It establishes residents’ attitudes when the concept of sustainable tourism development is introduced, measures its influence on their participation in public affairs, and the importance of their own environmentally responsible behaviour. It explores the complex relationships between attitude, community participation, and environmentally responsible behaviour involved, using a survey of 362 residents from 5 eco-tourism communities in Taiwan. Results show that residents’ attitudes towards sustainable tourism development positively and significantly affect both community participation and environmentally responsible behaviour. The degree of residents’ community participation also positively affects environmentally responsible behaviour. Residents’ attitudes toward sustainable tourism development also directly affected environmentally responsible behaviour as well as indirectly affect behaviour via the mediator, “community participation”.

Five mechanisms are suggested to encourage these changes: (1) Institutions develop community sustainable tourism civic education, (2) cohesion and insight for consciousness events to promote sustainable tourism development attitudes, (3) lively public hearings should be encouraged to turn passive into active participation, (4) mechanisms for reporting environmental damage should be created, and (5) community environmental clean-up days should be held.  相似文献   


9.
ICT solutions have been proposed as a means for changing environmentally unfavourable traffic behaviour by providing better, real-time and more accessible travel information. However, prevailing models of travel choice and travel behaviour tend to overemphasise the impact and importance of information and the individualistic perspective. The issue of choice and travel planning in everyday life situations, and how information is used and acted on in these processes, was examined in a qualitative study in Stockholm, Sweden. Practice Theory was used as the theoretical framework for the study. Interviews were supplemented with an explorative diary and photo assignment to bring unreflected choices and actions of planning travel to the conscious level.The results showed that travel planning involves the immediate situation where planning and decisions are made, but also aspirations, cognitive/time/material limitations, social norms and social relations that extend widely in time and space. Definitions of travel planning and travel information based on the situated practices of planning are suggested. In the muddle of everyday life, travel planning takes place in the brief moments where circumstances at different levels – time, place, the social realm - interact and are considered or directly acted upon. In the development of new ICT-based travel information services, the role of technology in changing normal practices should be considered.  相似文献   

10.
    
The purpose of this paper was to provide clues to the industry and the academia on how best to approach the challenge of managing ethics in the tourism supply chain. To achieve this objective, the paper provided a case study of how the Australian government has responded to concerns about unethical practices in the tourism supply chain from China to Australia. A series of best practice recommendations were provided following a review of both the demand side and the supply side processes. Copyright © 2008 John Wiley & Sons, Ltd.  相似文献   

11.
    
ABSTRACT

The relationship between green hotel service attributes and consumption experiences remains unclear in the extant research, especially in the context of emerging economies such as India. This work uses a multi-method approach that combines in-depth interviews, word association and two-stage empirical validation to propose a three-dimensional framework for measuring a hotel’s green servicescape, composed of atmospherics, motifs and human encounters. Individual effects of each green servicescape sub-dimension on those of green experiential values, namely utilitarian, emotional, social and altruistic values, are examined. The results reveal interesting findings, some counterintuitive, which are expected to create new insights for academicians and practitioners alike.  相似文献   

12.
    
This study explores the combined effects of adopting sustainable practices on small tourism companies’ performance. The existing literature provides insufficient data on sustainable behaviour because most studies on environmental practices focus on larger companies in the tourism sector, and a gap exists in social practices. This study is based on a survey of 374 restaurant managers. It uses structural equation modelling to study direct links between three dimensions – quality, environmental practices and social practices – and financial performance and market success factors. Significant differences with earlier studies are found. This study suggests that proactive sustainable practices can benefit small service companies by improving competitiveness even in difficult times. Practical implications are discussed in relation to sustainable practices.  相似文献   

13.
    
This paper proposes and tests a conceptual model that investigates job embeddedness (JE) as a mediator of the effects of high-performance work practices (HPWPs), as manifested by selective staffing, job security, training, empowerment, rewards, teamwork, and career opportunities, on creative performance (CP) and extra-role customer service (ERCS). Data obtained from flight attendants with a time lag of two weeks in Iran were used to test the aforementioned relationships through structural equation modeling. The results suggest that JE functions as a full mediator of the joint effects of HPWPs on performance outcomes. Specifically, HPWPs jointly enhance JE. JE in turn leads to elevated levels of CP and ERCS. Implications of the results are discussed and future research directions are offered.  相似文献   

14.
    
This study aims to compare the satisfaction and loyalty of SCUBA divers who were segmented into groups based on their level of environmentally responsible behavior (ERB). Overall, 1800 valid questionnaires were obtained from for Taiwan, the Philippines and Indonesia. Multivariate statistical analysis was used for data analysis. Four clusters of SCUBA divers were identified through cluster analysis: blended ERB SCUBA divers, moderate ERB SCUBA divers, lacking ERB SCUBA divers, and practicing ERB SCUBA divers. Each of these clusters exhibited significant differences in tourism satisfaction and loyalty. This study used the ERB variable to effectively categorize SCUBA divers into four groups with several theoretical and practical implications for each, and extended the research on marine tourism development.  相似文献   

15.
The main objective of this exploratory paper is to investigate the relationships between green practices of supply chain management and supply chain performance. This relationship is investigated in the context of the automotive industry. Five research propositions are suggested and tested with empirical data derived from five case studies taken from the Portuguese automotive supply chain. The data analysis identifies the most important green practices considered by managers, as well as the performance measures that are most appropriate and most widely used as means to evaluate the influence of green practices on supply chain performance. A conceptual model was derived from the data analysis and it can be used to assess the influence of green practices on supply chain performance. This model provides evidence as to which green practices have positive effects on quality, customer satisfaction and efficiency. It also identifies the practices which have negative effects on supply chain performance.  相似文献   

16.
    
Some transit companies have reduced up to 25% of their fuel consumption by training their drivers on eco-driving. We propose to further reduce fuel consumption by using best driving practices, which consist of guiding drivers on the recommended ranges of vehicle speed and engine RPM that lead to minimum fuel consumptions. These recommendations are obtained by monitoring the engine operational parameters used by drivers who have shown the lowest fuel consumption while driving vehicles of similar technology and running on the same section of the road. To demonstrate the applicability of this alternative, we monitored a fleet of 15 transit buses of recent technology serving a ~72-km long route of general characteristics during eight months of normal operation. For each kilometer, trips with the lowest fuel consumption were selected, and their interquartile ranges of RPM and speed were obtained. Then, a well-trained driver in eco-driving traveled over the same road with same type of buses, using these recommended ranges. Using his eco-driving training, he obtained a 0.5% reduction in fuel consumption with respect to the average of the population, and by using the best driving practices, his savings increased up to 10.1%. These savings were linked to an increase in the average energy efficiency of the engine from 27.6% to 28.9%, which demonstrates that when drivers use these best driving practices, they tend to operate the engine under conditions closer to the load—RPM engine area of engine highest efficiency.  相似文献   

17.
    
In light of Signaling theory, this study investigates the mediating role of perceived organizational support (POS) in the relationship between high-performance work practices (HPWPs) and counterproductive work behavior (CWB). Judgmental sample of flight attendants in Iran was used to asses this relationship. The results of multiple regression analysis indicate that empowerment, reward and promotion as indicators of HPWPs are negatively related to CWB. Further, the results support the mediating role of POS in this relationship. Specifically, results indicate that POS acts as the partial mediator in the relationships between empowerment, reward and CWB. Moreover, results support full mediating role of POS in the relationships between promotion and CWB. This study advances our understanding of organizational level antecedents of CWB and mediating role of POS as the social mechanism through which HPWPs predict employees’ behavioral outcomes.  相似文献   

18.
    
Based on the stakeholder theory, this research aims to analyze the relationship between hoteliers' perceptions of stakeholders' interests and the implementation of environmental management practices in Oaxaca, Mexico, incorporating the effect of three hotel characteristics: size, age and economic capacity. Empirical evidence, obtained from hotel owners and/or managers, reveals a direct and positive relationship between the hoteliers' perceptions of stakeholders' interests and the implementation of environmental management practices, with hotel age and size having a moderating effect. Economic capacity, as an independent variable, is also an important factor in the implementation of environmental management practices. Copyright © 2015 John Wiley & Sons, Ltd.  相似文献   

19.
    
Small accommodation enterprises have a great potential to assist the tourism industry in the progress toward sustainable development goals. This study explores the inherent complexity of sustainability practices with the recognition that sustainable behavior is the outcome of a reciprocal determinism between personal, environmental, and behavioral factors. Unlike previous studies, the role of knowledge of sustainability as a major determinant of self‐efficacy is investigated to understand whether differences in knowledge have any influence on sustainability practices. A qualitative approach was employed, and 26 owner‐managers of small accommodation enterprises (i.e., home‐stay) were sampled purposively. Three different knowledge groups are identified but their sustainability practices are not significantly different from each other. Significantly, an active group that understands sustainability as a tool for socialization emerges. These findings have a policy and theoretical implications for sustainable development.  相似文献   

20.
    
The notion that tourists actively co‐create value with organisations is increasingly acknowledged in tourism marketing. Yet, not much is known about the processes in play when customers co‐create value with each other. This conceptual paper offers a theoretical basis for the study of customer‐to‐customer co‐creation in tourism contexts, while debating the epistemological assumptions of value‐related research in tourism. Proposed conceptual framework posits that value is socially constructed and embedded in tourists' social practices. Copyright © 2014 John Wiley & Sons, Ltd.  相似文献   

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