供应链绩效控制的多目标主从对策研究

基于对供应链订货模式的分析,考虑顾客参与协调的合理性与公平性要求,文中建立了基于订货协调创新的供应链绩效控制的多目标主从对策模型,研究了不同决策机制下特定协调策略对供应链绩效水平的影响。应用改进的遗传算法,对一个化工品分销系统Stackelberg主从对策问题进行离线仿真计算,结果表明,订货协调创新策略可以有效地控制供应链的绩效水平,分销商、顾客以及整个供应链系统的绩效得到不同程度的改善,多目标Stackelberg主从决策机制更加合理,接近实际。     

供应链绩效评估中的一类柔性评估方法

鉴于供应链系统本身的复杂性，选择合适的绩效评估方法比较困难。本文介绍了选择绩效评估方法的基本框架，并概括了任何供应链绩效评估系统中必须存在的四类绩效评估方法。最后详细地阐述了柔性评估方法。     

试论柔性供应链的构建

21世纪的市场竞争将不是企业之间的竞争．而是供应链和供应链之间的竞争。而供应链竞争能力的强弱，在很大程度上还取决于供应链是否具有柔性。本文首先简要分析了柔性供应链的涵义，其次对如何构建柔性供应链，提出了一些对策措施。     

Distancing flexibility in the hotel industry: the role of employment agencies as labour suppliers

Two interrelated aspects of the debate on the nature of labour supply chain in the hotel industry form the focus of this research article. First, the notion of a shift to some forms of human resources recruitment strategies which seeks to use agency staff as a means of generating economical benefits – as opposed to conventional permanent staffing; and, second, the paramount importance of using distancing flexibility through effective agency utilization with the consequence of controlling labour costs, satisfying firm's demand for labour, and to respond to possible fluctuations in manpower needs. To this end, the research advocates the use of qualitative methodology in the form of semi-structured and in-depth interviews with hotel housekeeping managers, their partner agency managers and their flexible workers. Based upon the interviewees' responses and other documentary sources, we find, among others, that pursuing labour flexibility appears to be inevitable in the hotel industry; that the three-tier flexible firm model (Atkinson 1984 Atkinson, J. 1984. Manpower Strategies for Flexible Organizations. Personnel Management, August, : 28–31.  [Google Scholar]) does not provide a full account of the supply chain relationship between hotels and employment agencies; and that employees are being relatively treated as a ‘cost’ – as opposed to a ‘resource’ (see Slack, Chambers and Johnston 2004 Slack, N., Chambers, S. and Johnston, R. 2004. Operations Management, (4th ed.),, London: FT Prentice Hall.  [Google Scholar]). To conclude, the research evidence is used, combined with previous literature, to discuss the implications of these results for broader debates on the utilization of flexible workers in the supply chain relationship between the client hotels and their partner agencies.     

论供应链管理中沟通对提高客户满意度与忠诚度的作用

在供应链管理中如何保持和客户之间的紧密关系对企业的长期发展来说相重要。本文主要通过美国学者的一项研究来探讨沟通对于提高客户满意度与忠诚度的作用，并对国内企业实际操作中存在的问题做了分析。     

Green supply chain management in the automotive industry: A study in Brazil

The auto industry is experiencing a time of restlessness, which stems from several elements that currently threaten the stability and status quo of its supply chains. Among these elements are autonomous driving, connectivity, electrification, and trip sharing that has led to new forms of mobility. In this context, this article presents the results of a research, which had three main objectives: (1) to identify the green supply chain management (GSCM) practices most commonly implemented in all industrial sectors worldwide, (2) to evaluate how these practices are considered by professionals in the automotive industry and by researchers working on the subject in Brazil, and (3) to identify and evaluate which practices are most widely adopted within these companies and/or supply chains and influence their environmental performance. The research method combined a qualitative research step (Delphi) with another quantitative one (survey). The results show that most of the reality of the automotive industry in Brazil is in line with studies on GSCM practices worldwide, but some specific findings have also been identified and discussed.     

基于供应链战略目标的性能检测指标研究

分析了供应链性能检测指标对应链改进的重要性，讨论了单一性能指标的作用和局限；基于企业的战略目标，提出了资源，输出和柔性共同作用的供应链性能检测的一般指标体系。     

Assessing the impact of green supply chain practices on firm performance in the Korean manufacturing industry

As a growing number of customers tend to view corporate social responsibility (CSR) as a key purchase decision criterion, demands for CSR including environmental sustainability have accelerated in today's business world. To meet such demands, many firms consider embracing environment-friendly business practices. However, many firms are still hesitant to implement those practices due to sceptical views about their real managerial benefits. Although the previous literature confirms the positive link between a firm's commitment to environmental sustainability and its performance, the varying degree of impact of different kinds of environment-friendly supply chain practices on the firm's operational performance is still unknown. To fill the void left by prior research, this paper aims to classify various types of green supply chain management (GSCM) practices and then assess the impact of each of these distinct types on the firm's operational performances (especially manufacturing and marketing performance). Also, this paper examines how the firm's organisational profiles such as firm size affect the particular firm's choice of GSCM practices. Our experimental results reveal that the chosen type of GSCM practices influences the firm's performance differently.     

The Effect of Customer‐Centric Green Supply Chain Management on Operational Performance and Customer Satisfaction

This study explores the links of implementing customer‐centric green supply chain management (GSCM) with its antecedent factors (i.e. customer pressure) and performance outcomes (i.e. operational performance and customer satisfaction). Data for this study were obtained through a survey of 126 automobile manufacturers in China. Results suggest that customer pressure has a positive effect on the implementation of customer‐centric GSCM, which, in turn, leads to multiple operational performance improvements (i.e. flexibility, delivery, quality and cost). While production flexibility and cost appear to have no significant impact on customer satisfaction, product quality and delivery are significantly and positively associated with customer satisfaction. On the practical front, this paper provides guidelines for managers in implementing customer‐centric GSCM to respond to customer pressures and improve firm performance, and for policy‐makers to encourage partner‐focused GSCM efforts in environmental policy. Copyright © 2014 John Wiley & Sons, Ltd and ERP Environment     

基于供应链的质量链管理

本文针对供应链中质量管理的复杂性,描述了质量链的概念和质量链管理的特点,并结合质量链管理的实施框架阐述了质量链管理的研究内容,最后介绍了质量链管理的关键技术。     

文化产业的供应链、产业链和价值链——以大芬村特色文化产业园区为例

认为特定文化园区产业化的成功来自文化经济供应链的完整性;把握目标市场有效需求,具有核心竞争力品质的供应主体,保持主流营销渠道网络的畅通和客户群增长的服务系统等三大要素环节的良好业态是基础。提出产业的升级需借助软实力学说、蓝海战略、长尾理论,从领域的高端发力,走价值领跑之路。指出应通过投身园际业界的主体核心业务而增强影响力,培植壮大新兴业态,加快产业纵深发展,提升文化生产力素质,改善文化产业结构形象。     

提升中国电子元器件和集成电路分销商供应链竞争力的管理策略

中国电子分销约占中国电子元器件和集成电路(IC)总体市场需求的60%,也就是说国内电子制造商的采购多数是与分销商打交道。在客户端和供应商之间多出了分销商,好象增加了通路的环节,但实际上增加了价值链的有效性,因为在客户端和供应商之间如果有正确和有效率的信息传递,便能够为整个产业带来双赢。元器件分销商作为供应链的重要组成部分,所起到的作用是延长和连接,将元器件制造商的服务和产品延长到客户端,将电子制造商的真实需求带到元器件厂商面前,将原本断开的链条紧密地连接起来。面对竞争日益激烈的分销市场,如何构建自身的核心优势以及真正满足用户需求是分销商们值得深思的问题。从营销学和供应链理论的角度,结合电子元器件分销市场的行业特点,分析总结了提升元器件分销商供应链竞争力的管理策略。     

The moderating role of relational bonding in green supply chain practices and performance

Previous research has paid attention to the effect of green supply chain practices on green innovation performance. However, little has been done to examine the substantive role of relational bonding in green supply chain management context. This study attempts to identify relational bonding as a potential moderator and examines the relationships between green supply chain practices, relational bonding, and green innovation performance. The results indicate that green supply chain practices and relational bonding are positively related to green innovation performance. Relational bonding moderates the relationship between green supply chain practices and green innovation performance. This study makes a contribution by integrating relationship marketing literature and green management literature. This study also provides practical implication for the essential role of relational bonding in green supply chain management.     

基于供应链的物流信息技术研究

从企业竞争力的角度出发，参照现行的国际标准，较为系统地探讨了供应链管理实践中经常应用的物流信息技术。有效地运用物流信息技术，可以帮助企业及其战略会计伙伴实施物流和信息流一体化的供应链管理。     

基于供应链的物流信息技术研究

从企业竞争力的角度出发，参照现行的国际标准，较为系统地探讨了供应链管理实践中经常应用的物流信息技术。有效地运作物流信息技术，可能帮助企业及其战略合作伙伴实施物流和信息流一体化的供应链管理。     

基于关系营销的供应链产品客户协同开发研究

关系营销是供应链企业有效应对国内外产品开发市场竞争的必然选择。从关系营销的发展和作用入手,提出关系营销下的供应链产品客户协同开发策论,以期达到满足供应链企业发展和客户需求的双赢。     

基于供应链的质量管理模式研究

本文首先对供应链条件下的质量管理研究的必要性进行了论述，接着对供应链环境下的质量管理与传统的质量管理的区别以及供应链质量管理的特点进行了细致的分析，继而又分析了在供应链条件下产品质量的传递机制，最后提出基于供应链的质量管理模式并对建立这种模式的基础进行了阐述。     

Using integrated information systems in supply chain management

The aim of this paper is to empirically test not only the direct effects of information and communication technology (ICT) capabilities and integrated information systems (IS) on firm performance, but also the moderating role of IS integration along the supply chain in the relationship between ICT external and capabilities and business performance. Data collected from 102 large Iberian firms from Spain and Portugal are used to test the research model. The hierarchical multiple regression analysis is employed to test the direct effects and the moderating relationships proposed. Results show that external and internal ICT capabilities are important drivers of firm performance, while merely having integrated IS do not lead to better firm performance. In addition, a moderating effect of IS integration in the relationship between ICT capabilities and business performance is found, although this integration only contributes to firm performance when it is directed to connect with suppliers or customers rather than when integrating the whole supply chain.     

供应链绩效评价研究现状及展望

供应链绩效评价是供应链管理与控制的基础。文章在全面回顾现阶段研究的基础上,从供应链绩效评价框架与指标、系统设计规则研究、评价结果分析与系统学习、评价体系的影响因素几个方面对文献进行了梳理,并指出在将来的研究中需要关注的问题。