Happier with the Same: Job Satisfaction of Disadvantaged Workers

Job satisfaction evaluations depend not only on the objective circumstances that workers experience in their jobs, but also on their subjective dispositions, such as their aspirations, expectations, feelings of entitlement or personal evaluation criteria. We use matched employer–employee data from the United Kingdom to examine whether and how subjective dispositions influencing job satisfaction vary across workers with different socio‐demographic traits. We approximate jobs using detailed occupations within workplaces and find that most of the variability in job satisfaction is at the worker rather than the proximate‐job level, and that workers with disadvantaged statuses report higher satisfaction with the same jobs than those with advantaged statuses.     

Japan׳s prefectural digital divide: A multivariate and spatial analysis

This study of the digital divide within Japan utilizes data from the country׳s 47 prefectures for multivariate and spatial analysis of distributions of information and communication technology (ICT) variables. The paper constructs an exploratory conceptual model of technology utilization and expenditures in Japan, induced from prior literature. Ten dependent ICT utilization and expenditure factors are posited to be related to 12 independent demographic, economic, infrastructure, education, innovation and openness factors. The relationship of the independent to dependent factors is moderated by analysis of spatial patterns of technology utilization to examine proximities and reduce spatial bias. Based on the model, a multivariate analysis identifies correlates of the nation׳s digital divide, including patents registered by Japanese citizens, newspaper circulation, students and pupils per capita, household expenditures on education, rural/urban status, and Japan׳s aged population structure which has wide generational gaps. Spatial clusters and outliers of ICTs in prefectures are analyzed, with attention to their policy impacts. Findings suggest modifications to the conceptual model. Implications of findings for the country׳s official national technology planning policies are considered and recommendations made to expand them.     

E-health/m-health adoption and lifestyle improvements: Exploring the roles of technology readiness,the expectation-confirmation model,and health-related information activities

This purpose of this study was to investigate (a) the prevalence and patterns of e-health/m-health use in Hong Kong; (b) the activities that people engage in via health-related information platforms/apps; and (c) the roles that technology readiness, the expectation-confirmation model, and e-health/m-health activities play in predicting lifestyle improvement. Data were collected from a telephone survey, with a probability sample of 1,007 respondents aged 18 or above. Our results show that 47.2% of the respondents were regular users of e-health technologies, 23.2% were m-health users, and only 10.7% used wearables for health purposes. Among the six e-health/m-health activities identified, health tutorials and health information seeking were the most frequently used, followed by recording/monitoring and medical services. The least popular activities were reminders and sharing experiences. As expected, the component variables in the expectation-confirmation model, particularly confirmation and perceived usefulness, were the strongest predictors for lifestyle improvement. External factors, such as being older and innovative, the use of e-health/m-health activities for recording/monitoring, health tutorials, medical services, and sharing experiences, also had significant impacts. Theoretical and practical implications are discussed.     

Transitions Off Welfare: An Examination of Demographic, Socioeconomic, and Motivational Predictors

A three-wave longitudinal study of 1071 female Minnesota Family Investment Program (MFIP) recipients was conducted to examine predictors of welfare outcomes in the context of the 1996 federal welfare reform act. In addition to the demographic and socioeconomic variables that typically have been examined in the welfare literature, motivational variables (i.e., achievement motivation and goal commitment) that have been touted to be important by the popular press and in qualitative studies but never systematically measured were examined.     

Value and risk in business-to-business e-banking

The purpose of this paper is to examine the role of risk in the formation of perceptions of value in the b2b domain, specifically within e-banking. The functional relationships between three types of risk (performance, financial and psychological) and the benefits and sacrifices components of value are tested within a broader nomological network that includes e-service quality (as an antecedent of value) and satisfaction, word-of-mouth and intention to switch (as outcomes of value). The hypothesised relationships are tested, using Partial Least Squares, on data collected through a postal survey from 167 UK-based SME organisations. The results confirm the significant but differential impact of the three types of risk on the two value components. Specifically performance risk and financial risk are found to be significant determinants of benefits, while psychological risk impacts on perceptions of sacrifices. We also provide evidence of the differential impact of the benefits and sacrifices components of value on satisfaction, and the existence of both direct and indirect (through satisfaction) impact of these components on word-of-mouth and intention to switch. This is the first documented empirical investigation of the impact of perceptions of risk in the study of perceptions of value within the domain of b2b marketing and consequently offers new insights into the subject matter. The theoretical and managerial implications of the findings are discussed and the manner in which the identified relationships can aid future research are explicated.     

Inertia,aspirations, and response to attainment discrepancy in design contests

The process of evaluating performance relative to aspirations is widely used by many studies of organizational and technological change. The standard performance feedback model argues that decision makers act in function of attainment discrepancy between performance and aspirations. The theory also states that response to attainment discrepancy is influenced by inertia. Organizational research suggests that there are two types of inertia that we identify in this paper as performance-based inertia, and nonperformance-based inertia. We examine the influence of these two types of inertia on the two types of attainment discrepancy as identified by standard performance feedback theory: attainment discrepancy that is based on historical aspirations and attainment discrepancy based on social aspirations. We examine mechanisms that account for the influence of both types of inertia, and derive hypotheses that predict their moderating effect on attainment discrepancy. We test these hypotheses using data on 112 teams that participated in ‘Robot Wars’, a tournament organized as a contest between teams that field machines specifically designed for the event. Our dependent variable is the magnitude of design change prior to participating in each tournament. Our results show, as predicted, that: performance-based inertia negatively moderates design change in response to attainment discrepancy that is based on social aspirations and; nonperformance-based inertia negatively moderates design change in response to attainment discrepancy that is based on social aspirations. However, contrary to our predictions, our results show no relationship between nonperformance-based inertia and design change in response to attainment discrepancy based on historical aspirations. We find a positive and significant result for the relationship between performance-based inertia and design change in response to attainment discrepancy based on historical aspirations. Our study contributes to research on the relationship between performance feedback and technological decision making in contexts where inertia can alter assessment of new product introduction risks.     

An evaluation of the importance of subsistence food production for assessments of poverty and policy targeting: Evidence from Romania

A representative survey of Romanian households highlights the importance of subsistence food production to consumer welfare. Estimates of the incidence of poverty are sensitive to the valuation of subsistence production, particularly for certain sub-groups. The characteristics of those engaged in subsistence food production are profiled and sub-groups identified using a combination of factor and cluster analysis. The factor analysis identifies three dimensions of indicators to characterise households (rurality, financial resources and time dedicated to main activity). Based on these factors, four clusters of Romanian households are identified. The two poorest groups are the most rural and dependent on subsistence production, and the assessment of the latter’s value is most important to these groups in terms the numbers classified as poor. Poverty alleviation strategies for each sub-group are discussed.     

Union Participation, Job Satisfaction, and Employee Turnover: An Event-History Analysis of the Exit-Voice Hypothesis

This study examines the exit-voice hypothesis by applying event-history analysis to data from a sample of 674 unionized public school teachers from 405 schools. Union participation (i.e., voice) and job satisfaction had significant negative main effects on turnover. In contrast to the original formulation of the exit-voice hypothesis, a test for interaction revealed that union participation had significant negative effects on quit behavior for members displaying both low and high satisfaction.
  The existing conclusions regarding the role of unions in reducing employee quits by providing voice mechanisms implicitly assume that union members actually use these mechanisms. Mechanisms such as attending union meetings and serving on a committee provide opportunities for members to express how they feel about their wages and working conditions. In this article we examine the influences of union participation and job satisfaction on individuals' decisions to quit working for an organization using event-history analysis. Unlike existing research, the present study focuses on member participation in a range of union activities (i.e., voting in union elections, attending union meetings, serving in a union office or on a committee, and seeking assistance from the union) to analyze the effect of union voice on employee quits. ¹ We further investigate how union participation and job satisfaction may interact to influence employee turnover over time, controlling for demographic, job-related, environmental, and contextual variables across 405 research sites.     

The cosmopolitan engineering student: an analysis of a recruitment campaign for KTH Royal Institute of Technology in Stockholm

This paper presents a study that seeks to examine the messages conveyed in one of the initiatives that have been initialized in order to make young people interested in pursuing engineering studies at technological universities. The study is a case study of the web-based advertising (recruitment) campaign KTH from the Inside designed for KTH Royal Institute of Technology. The analysis draws on a theoretical framework from governmentality studies. The analysis of the campaign conclude that the ideal engineering constructed in the campaign is one of an individual who meets the requirements asked of a lifelong learner with cosmopolitan aspirations. This is an ideal that builds on a notion of progress associated with social progress and sustainability. This is a break with historical and cultural patterns, which symbolically have linked technology to capitalist profitability and masculinity. Though a break with gender patterns is suggested the ideal subject constructed in the campaign is almost exclusively based on the students on Masters’ level. This excludes students at Bachelor programmes. This I argue is problematic as it narrows the recruitment of students to technological universities to a small group of students.     

Industrial brand value and relationship performance in business markets — A general structural equation model

This paper develops a general model of industrial brand value and relationship performance in business-to-business markets from the perspectives of consumer and industrial marketing literature. The structural equation model integrates the analysis of industrial brand value and relationship performance. The model describes the extent to which supplier-buyer transaction performance is influenced by the eight important factors: supplier competence, purchasing value, customer satisfaction, switching cost, brand trust and loyalty, relationship quality, commitment, and transactional performance.The general model is applied to organizational buyer groups of comprehensive industrial markets (Electronics, Chemicals, Equipment, etc). The analysis finds that supplier competence directly affects purchasing value and customer satisfaction, and via purchasing value and customer satisfaction, it indirectly affects commitment, switching cost, brand trust and loyalty. The managerial implications of the study results are also discussed.     

The effect of merger on employee views of corporate reputation: Time and space dependent theory

Market relationships are often influenced by factors inside of the firm. Here we examine how the employees' view of corporate reputation of a merged B2B firm, assessed by corporate character (empathy, warmth, integrity and conscientiousness), influences their emotional attachment, satisfaction and job security. Warmth and empathy correlate strongly with satisfaction. Amongst a number of hypothesised ‘proximity’ factors time (e.g. length of service) and space (e.g. work location) had a substantial effect on perceived warmth and empathy. The interaction of the two had the most significant effect on emotional attachment; in that employees working remotely and of longer standing were the most disaffected. We propose the employees' length of service and work location as important factors generally in determining their emotional response to a merger and in predicting where disaffect will be most acute.     

Transfer of market knowledge in a channel relationship: Impacts of attitudinal commitment and satisfaction

This paper attempts to explain how a manufacturer's attitudinal commitment and a distributor's kind and degree of satisfaction have an impact on the transferring of market knowledge from the distributor in a channel relationship. Using data from 225 paired distributors and manufacturers in the Chinese household appliances entity, six of our seven research hypotheses were supported. Results of the study show that a distributor's economic satisfaction directly promotes market knowledge transfer, while a distributor's social satisfaction will enhance market knowledge transfer only when positive economic satisfaction already exists. Furthermore, both the calculative commitment and the loyalty commitment of a manufacturer have inverse U-shaped relationships with a distributor's economic satisfaction, and are negatively and positively related, respectively, to the distributor's social satisfaction. The study thus points out the distinct roles of economic satisfaction and social satisfaction and their interaction in market knowledge transfer, and the insightful impacts of calculative and loyalty commitment on economic and social satisfaction. These findings provide new theoretical thinking about channel relationship management and the business practices of manufacturers.     

A comparison of alternative measures of organizational aspirations

Research on organizational aspirations has used various representations of firm‐level aspirations and based those representations on various performance measures. To advance our understanding of the measurement of aspirations, we empirically compare three different aspiration models defined using six different performance measures to explain three different firm outcomes (financial misrepresentation, R&D spending, and income‐stream uncertainty). The results moderately support a model with separate historical and social aspirations over a model of aspirations that systematically switches between the two. The results strongly support both the separate and switching models over a model where aspirations constitute a weighted average of historical and social comparisons, the model associated most directly with Cyert and March's original specification. We discuss the implications of these results and highlight directions for future research. Copyright © 2013 John Wiley & Sons, Ltd.     

Situational and institutional determinants of firms' R&D search intensity

Our theory extends the situational considerations explaining firm R&D search intensity beyond the behavioral theory of the firm by including shifts in the focus of attention among bankruptcy, aspirations, and slack. We also allow that search can reflect institutionalized investment patterns within firms and industries. We find stable firm‐specific R&D investment patterns (i.e., institutionalized search) and variations in R&D intensity depending on firms' situations—including performance relative to aspirations, proximity to bankruptcy, and slack. Our empirical results evidence shifts in the focus of attention relevant to explaining R&D search intensity for subsamples of firms in different situations. Copyright © 2007 John Wiley & Sons, Ltd.     

Achieving Customer Satisfaction through Integrated Products and Services: An Exploratory Study

Complex products such as manufacturing equipment have always needed maintenance and repair services. Increasingly, leading manufacturers are integrating products and services to generate increased revenues and achieve customer satisfaction. Designing integrated products and services requires a different approach to new product development and a clear understanding of how customers perceive the value they obtain from actual usage of products and services—so‐called value‐in‐use. However, there is a lack of research on integrated products and services and how they impact customer satisfaction. An exploratory study was undertaken to understand customers' views on integrated products and services and the value‐in‐use derived from such offerings. As value‐in‐use and its impacts are complicated concepts, a technique from psychology—Repertory Grid Technique—was used to gather data in 33 interviews. The interviews allowed a deep understanding of customer views on integrated products and services to be obtained, and a systematic analysis identified the key attributes of value‐in‐use. In order to probe further, the data were then analyzed using Honey's procedure, which identified the impact of the attributes of value‐in‐use on customer satisfaction. Two key attributes—relational dynamic and access—were found to have the most influence on customer satisfaction. This paper contributes to the innovation field by identifying customer needs for integrated products and services and how these impact customer satisfaction. These are key points and need to be fully considered by managers during new product and service development. Similarly, the paper identifies a number of important areas for further research.     

Unmet adoption expectation as the key to e-marketplace failure: A case of Taiwan's steel industry

Many e-marketplaces rose and fell in recent years. In this study, we argue that unmet expectation was the main reason why Taiwan's steel e-marketplaces failed. To confirm this statement, we examined the discrepancy between the original adoption factors and the factors that lead to the current satisfaction as perceived by e-marketplace participants. Adoption factors were identified by the factor analysis using data collected from medium-sized steel enterprises via a questionnaire based on a preliminary literature review and a focus group interview. The importance rank of the nine adoption factors suggested that the customers desired a safe and secured transaction-oriented platform and that they were less concerned on the cost-saving or management efficiency for steel e-marketplaces. However, Taiwan's steel e-marketplaces failed to meet users' expectations as negative scores appeared on all but “industry information” satisfaction indicators. In other words, more efforts are needed to focus on transforming the visionary e-marketplace into a practical and secured trading environment to earn the user's satisfaction and support. An implication drawn from concerns regarding security to privacy and trust is also discussed.     

Earnings Mobility and Long-Run Inequality: An Analysis Using Matched CPS Data

In this article we use matched cross sections from the Current Population Survey (CPS) to examine patterns of short-term earnings mobility for the period 1967-91, which we then employ to assess the impact of rising annual individual earnings inequality on inequality over a longer span, First, we find that less-educated individuals and blacks have more instability in their earnings than those who are more highly educated and non-black. Second, short-term mobility levels have not undergone major changes over the time span we examine. Third, our results suggest that long-run inequality (calculated over five years) rose in the latter half of the 1980s. Fourth, important differences exist across demographic groups in long-run inequality trends, with long-term inequality increasing most in the 1980s for less-educated males.     

The rise of IT services clusters in India: A case of growth by replication

The Indian IT services sector has grown from small beginnings at the bottom of value creation to a major player in the global information and communications technology (ICT) industry. It commands a 55% share in the global market for IT services. India's IT sector value proposition in terms of low cost with large supply of high quality talent is compelling. As a result, India has become the premier choice not only for outsourcing IT services by the developed-world's multinational corporations (MNCs) but also for locating their own Global In-house Centers (GICs), which simultaneously compete and partner with local firms. This gave rise to six additional clusters beyond the earliest, largest and robust cluster, Bangalore. The paper provides a review of relevant literature; develops a conceptual framework for evaluation of clusters; and presents data and analysis with respect to relative size, growth, specialization, MNC presence and connectivity to local firms through expatriates and returning Indians, ,innovation; and discusses adequacy of ICT infrastructure for future growth. Although there are clear signs that the Indian IT sector has been moving towards a regime of providing high-end value added services, the sector's value proposition – lower cost combined with a large supply of high quality talent – remains the single most compelling reason for the rise and growth of multiple export clusters. Thus the sector's growth appears to be a case of growth by replication rather than innovation. The paper concludes that the Indian IT sector's value proposition in terms of lower cost combined with large supply of high quality talent remains the single most compelling reason for the rise and growth of multiple IT services export clusters. While the old adage, “people follow jobs” still holds for large part of the labor force, there is little doubt that the sprawling IT services clusters in India - with more to come from Tier II and Tier III cities – indicate, in fact, that “jobs follow talent." Both local firms and the MNCs, through their GICs, are pushing the boundaries of location farther and farther to continue to leverage cost advantage and available pools of talent.     

高固含量乳液制备工艺的优化及实验结果的SAS分析

在一系列单因素试验的基础上,确立了6个主要影响因素,将直接试验设计方法用于高固含量乳液苯乙烯/丙烯酸丁酯/丙烯酸(St/BA/AA)制备工艺的优化,对实验结果利用SAS软件进行了回归分析,建立了乳液的影响因素与乳液主要性能间的最优回归方程模型,并通过实验对该模型赋予的优化值进行了检验。结果表明:乳液固含量、引发剂与功能单体浓度的交互作用、乳化剂用量、软单体BA含量与反应温度的交互作用对乳胶粒粒径有明显的影响。     

Empirically testing ES success factors in business process reengineering

Previously proposed success factors for Expert Systems implementation are field tested in the context of business process reengineering (BPR) projects. Due to its nature mimicking human expert behavior, ES technology applications in BPR provide a unique opportunity to study major organization changes within a relatively short time. Using Pearson correlations and multivariate regression analysis, eight ES implementation success factors proposed in the literature were empirically tested in this study in terms of their importance to the BPR benefits derived from the application. Sixty-two ES applications within E.I. Dupont de Nemours and Company dealing with business process changes significant enough to be called BPR were used. Despite the relatively small sample size, six of the eight success factors were corroborated: user satisfaction with the ES, the importance and difficulty of the business problem addressed, user attitudes toward ES technology and the particular ES project, the degree of user involvement in the ES implementation process, and the ES developer(s) skills.