Freeing work from the constraints of location and time

Information technology makes possible working patterns with flexibility in location and time. But traditional assumptions of managerial control serve as a strong deterrent. This article deals with these issues through an analysis of interviews at ICL and Texaco UK, with managers and high-level employees who work partially at home. Rank Xerox networkers are used as a point of comparison .     

Pluralist beliefs about new technology within a manufacturing organization

There is little systematic survey evidence so far on the attitudes and beliefs of those involved with new technology in small batch manufacturing. Here the authors present findings on the responses of management, trade unions and employees in an Advanced Manufacturing Technology (AMT) work environment.     

Three generations of Telework: New ICTs and the (R)evolution from Home Office to Virtual Office

‘New ICTs’, such as smartphones and tablet computers, have revolutionised work and life in the 21st Century. Crucial to this development is the detachment of work from traditional office spaces. Today's office work is often supported by Internet connections, and thus can be done from anywhere at any time. Research on detachment of work from the employer's premises actually dates back to the previous century. In the 1970s and 1980s, Jack Nilles and Allan Toffler predicted that work of the future would be relocated into or nearby employees’ homes with the help of technology, called ‘Telework’. Analysing technological advancements—the enabling forces of change in this context—over four decades sheds new light on this term: they have fostered the evolution of Telework in distinct stages or ‘generations’. Today's various location‐independent, technology‐enabled new ways of working are all part of the same revolution in the inter‐relationship between paid work and personal life.     

Work Pressure in Europe 1996–2001: Trends and Determinants

Diverse theories have predicted a trend towards growing work pressure in advanced capitalist societies, while pointing to quite distinct causal factors. This paper seeks to assess these arguments using data from two surveys of employees in European Union member‐states carried out in 1996 and in 2001. It finds there is no evidence of a trend towards higher work pressure over this period. There is, however, support for some of the main arguments about the types of factors that affect work pressure: for instance, skill, job control, new technology and current job security are clearly important. But the trends in job control and job security have not been those predicted, while changes in another major determinant — the length of working hours — have tended to reduce work pressure. There are substantial and relatively stable differences in work pressure between countries, but to a considerable extent, these reflect compositional differences with respect to the main determinants of work pressure.     

Affective commitment,home-based working and the blurring of work–home boundaries: Evidence from Germany

Analysis of data from the representative German Linked Personnel Panel revealed that, overall, the use of home-based working is associated with a higher affective organisational commitment on the part of employees. However, this is less often the case when the use of home-based working involves the blurring of work–home boundaries. Perceived trust and fairness on the part of supervisors mediates the association between employees' experiences with working from home and their affective commitment. These results show that experiences with home-based working shape employees' perceptions of trust and fairness in their exchange relations with supervisors and thus their affective commitment to the organisation. Employees' experiences with home-based working that reflect its supportive implementation by their employers and supervisors are critical for their commitment. Our results provide the first evidence that in exchange relations between employees and supervisors, perceived fairness is as important as perceived trust.     

Changing requirements and mental workload factors in mobile multi‐locational work

Working in multiple locations creates continuously changing physical, virtual and social settings for mobile employees. This paper shows, by exploring locally and globally moving employees, that changing environments arouse varying perceptions of both well‐being and stress. The identification of mental workload factors is necessary both for working in and managing mobile, multi‐locational work.     

New office technology and the labour process in contemporary Japanese banking

Japanese banks account for the top nine of the world's ten biggest banks. Rationalization has led to increased control of employees in the sphere of labour management. This article examines labour management and working conditions in relation to the introduction of new office technology.     

A smart place to work? Big data systems,labour, control and modern retail stores

The modern retail store is a complex coded assemblage and data‐intensive environment, its operations and management mediated by a number of interlinked big data systems. This paper draws on an ethnography of a retail store in Ireland to examine how these systems modulate the functioning of the store and working practices of employees. It was found that retail work involves a continual movement between a governance regime of control reliant on big data systems which seek to regulate and harnesses formal labour and automation into enterprise planning, and a disciplinary regime that deals with the symbolic, interactive labour that workers perform and act as a reserve mode of governmentality if control fails. This continual movement is caused by new systems of control being open to vertical and horizontal fissures. While retail functions as a coded assemblage of control, systems are too brittle to sustain the governmentality desired.     

The Significance of Working Time Arrangements Accompanying the Introduction of Teamworking: Evidence from Employees

A study is reported where the introduction of teamworking was accompanied by negotiated changes in working time patterns, involving some employees transferring to a 5‐shift, 8‐hour pattern, others to a 5‐shift, 12‐hour pattern. Employee attitude surveys before and after the changes show those moving to 12‐hour working much more satisfied with both working time and other changes, compared with those remaining on 8‐hour shifts. The creation of extra non‐work days was seen as the major advantage of the longer shifts, which compensated for the harder work regime identified under teamworking and the greater rigidity of the 5‐shift system. The findings underline the potential significance of working hours for employee support for broader changes in working practices. Possible explanations of why the longer shift pattern met with considerable support at one research site, but failed to gain support at a similar site elsewhere, are also explored.     

All work intensity is not created equal: Effort motives,job satisfaction and quit intentions at a grocery chain

Prior research has shown that the well-being of employees engaged in intensive work can vary with the discretion their jobs afford regarding how and when to carry out the work. This article explores a different avenue. It argues that well-being also varies with employees’ individual motives for working intensively. The article introduces self-determination theory to the domain of work intensity and focuses on two hypotheses. The first is whether intensive work driven by explicit or implicit incentives is more positively associated with an employee's job satisfaction than intensive work driven by job demands. The second is whether intensive work driven by intrinsic motives is more positively associated with job satisfaction than that driven by explicit or implicit incentives. In both these cases, the article also examines whether equivalent effects exist on (reduced) quit intentions. Original data from a major Greek grocery chain provide corroborative evidence that is robust to a rich set of covariates, including increasingly demanding adjustments for job discretion. The findings contribute to a more complete understanding of why differences in well-being exist among employees performing intensive work, with implications for workers and employers.     

Evaluating the Business Case for Part-time Working amongst Qualified Nurses

A ‘new’ business case for part‐time working assumes a mutuality of benefit for employer and employees. Examining this hypothesis from the perspective of qualified nursing staff and managers in the NHS, a context in which the new business case for part‐time working is particularly strong, this study found that the full benefits are not realized for either side. Extending the findings of other research into highly skilled/professional occupations, we conclude that, without substantive change in systems of work, the expansion of the part‐time work‐force could entail the under‐utilization of the skills of an indispensable section of the working population.     

Teleworking: benefits and pitfalls as perceived by professionals and managers

This study explores how teleworking is perceived by employees and highlights its possible benefits and pitfalls. Interviews with sixty-two teleworkers in five UK organisations provide a comprehensive view on this mode of work. In particular the study examines teleworking impact on effectiveness, quality of working life, and family life.     

Union Members' Usage of IT

An important issue in assessing the potential benefits of information technology (IT) as a tool for increasing labor's effectiveness is union members' use of IT. Using 2003 Current Population Survey data, we examine the union members' IT and Internet usage at home and work. We find that union members are more intense users of IT at work than nonunionized employees and that high-intensity IT users constitute about one-third of the union sample.     

Do Innovative Work Practices and Use of Information and Communication Technologies Motivate Employees?

I investigate the impact of innovative work practices and information and communication technologies (ICT) use on employees’ motivations. The paper provides new and interesting results on how firms can build a motivational environment. Within an original instrumenting framework, I modify what previous analyses reveal about quality circle and training participation. The results confirm the positive role of work practices such as teamwork, quality norms, formal appraisals, management recognition, and family‐friendly policies. The ICT that most contributed to the development of a motivational environment are those that facilitate access to information and knowledge such as workflow, Internet, and e‐mail.     

It's Been A Hard Day's Night: The Concentration and Intensification of Work in Late Twentieth‐Century Britain

This paper presents evidence on trends in work pressure in late twentieth‐century Britain. The main findings are: (1) Average hours of work levelled off at the start of the 1980s, following a long historic fall, but have not increased since. However, the dispersion of hours has increased, and working hours have been concentrated into fewer households. (2) Work effort has been intensified since 1981. Intensification was greatest in manufacturing during the 1980s, and in the public sector during the 1990s. (3) Between 1986 and 1997 there have been substantial increases in the number of sources of pressure inducing hard work from employees.     

安装配合土建工程施工界面的技术管理

在现代建设工程项目中施工界面的管理是主要难点之一，现代建设工程包括测量、结构、水、电、风、气、装修等众多专业工种。各专业接口处的施工界面存在大量管理和协调工作，如组织、技术、经济、合同等多个方面。文章从技术管理角度分析了安装配合土建预埋阶段的施工界面管理，针对实际施工中容易发生的质量通病，提出了应采取的措施。     

Corporate smart phones: professionals' conscious engagement in escalating work connectivity

This article explores how the adoption of company sponsored smart phones inflicts upon the lives of professionals. Drawing upon qualitative interviews at a law firm in Brazil, the experiences of new smart phone users are reported upon in detail. Increased accessibility, accuracy and speed in exchanges gave the users a sense of autonomy and flexibility. However, the technology also helped to intensify the organisation's hold on employees outside of regular working hours, reaching into new settings, time slots and social contexts. Employees expressed concerns regarding demands from superiors that negatively affected their private spheres, yet many of them paradoxically requested more efficient smart phone connectivity. The article focuses on the justifications, the different narrative strategies, employed by professionals for their conscious engagement in escalating work connectivity. It is suggested that these justifications display users' attempt to ‘dis‐identify’ with the role and practice they perform.     

'High-performance' Management Practices, Working Hours and Work–Life Balance

The effects of selected high‐performance practices and working hours on work–life balance are analysed with data from national surveys of British employees in 1992 and 2000. Alongside long hours, which are a constant source of negative job‐to‐home spillover, certain ‘high‐performance’ practices have become more strongly related to negative spillover during this period. Surprisingly, dual‐earner couples are not especially liable to spillover — if anything, less so than single‐earner couples. Additionally, the presence of young children has become less important over time. Overall, the results suggest a conflict between high‐performance practices and work‐life balance policies.     

Business travellers' connections to home: ICTs supporting work‐life balance

This paper examines the role of information communication technology in enabling connections to home for work‐related travellers. Although digital connectivity for work‐related tasks are well researched, the use of digital technology for home communication is under‐researched. The study draws on a qualitative study of UK‐based organisations and business travellers to explore how these travellers use ICTs for personal use while ‘on the move’. The findings reveal that organisations are supportive of work‐life balance for employees, but fail to consider specific needs of those whose work takes them away from home. For business travellers, insights are gained into practices around connecting to home and the value of this virtual presence for relationships with family while absent and work‐life balance. The study identifies and discusses practice occurring around three activities; checking in, maintaining relationships with home and sharing experiences.     

How Does Employee Involvement Stack Up? The Effects of Human Resource Management Policies on Performance in a Retail Firm

The impact of innovative human resource management (HRM) practices on performance is investigated using panel data for all units of a retail firm. Our rich data include measures of the operating environment, important dimensions of core inputs, and information on HRM environments, and output is measured as value added. We estimate augmented production functions, including both establishment and manager fixed effects. When employees have opportunities to participate, and receive appropriate information and feedback from their supervisors, productivity is enhanced. Thus, even in settings where employees do simple tasks and are relatively low-skilled, participatory work environments can enhance business performance.