Too afraid to Travel? Development of a Pandemic (COVID-19) Anxiety Travel Scale (PATS)

Pandemics are affecting tourism in many ways. Being a niche research field before, the coronavirus (COVID-19) pandemic created a strong urgency to develop this topic. For researching pandemic-induced changes in tourist beliefs and travel behaviour, we developed a construct that measures the intra-personal anxiety of travellers (and non-travellers): the Pandemic (COVID-19) Anxiety Travel Scale (PATS), using two large online studies (N = 2180; N = 2062) and including two different cultural contexts (US and Denmark). In Study 1, explorative and confirmative factors analysis confirms a short and easy-to-use 5-item solution, while the presented model adds face validity. Study 2 confirmed the structure (reliability) and tested nomological validity, by putting PATS into the context of different constructs (xenophobia and prevention focus). Although the proposed scale arose from the coronavirus (COVID-19), it is not limited to this specific pandemic and will hopefully prove to be a valuable measurement tool for future pandemics as well.     

Tourists' strategies: An acculturation approach

Acculturation theory has been widely used to understand and explain migrant and sojourner adaptation. However, it has yet to be examined in a tourist context. We extended the literature by evaluating the applicability of Berry's (1997) bidimensional acculturation model to a sample of 668 recent and prospective international travelers from China (n = 205), Germany (n = 201), and the United States (n = 262). Our results suggested that the acculturation model can be extended to tourist contexts and used for segmentation purposes. Specifically, tourists' acculturation strategies were associated with their preferences for home culture maintenance and host culture immersion, as well as behavioral, holiday, and activity preferences. Ethnocentrism and uncertainty avoidance were also found to vary as a function of tourists' acculturation strategy.     

Psychic income and social capital among host nation residents: A pre–post analysis of the 2010 FIFA World Cup in South Africa

Following a growing focus on the social impacts of mega-sport events over the past decade, this study examined perceptions of psychic income and social capital among South African residents prior to, and following, the 2010 FIFA World Cup. Psychic income is a measure of event-related pride/euphoria and social capital is a proxy for social cohesion. Using a quasi-experimental trend design, residents of five host cities were surveyed three months pre-event (n = 1749), and eight months post-event (n = 2020). ANOVA, MANOVA and MANCOVA were used to evaluate the data over time. Psychic income significantly increased from pre to post-event; males and Black South Africans rated psychic income significantly higher. Three social capital dimensions decreased and two exhibited no change post-event; Black and younger South Africans perceived higher social capital levels. The social utility of mega-events, the concept of event-related legacy, and the operationalization of social impact and data collection time-frames for future studies are discussed.     

Wildfires and tourist behaviors in Florida

The impacts of wildfires on tourism have largely been examined with emphasis on economic losses and recovery strategies. Given the limited research from a demand perspective, this study examined tourist risk perceptions and reactionary behaviors toward wildfires in Florida. Data (N = 771) was collected among a U.S. sample of non-resident overnight leisure travelers that had visited Florida previously. Three clusters were identified with a larger segment in the middle (Conscious Travelers) of the curve, and higher risk (Cautious Travelers) and lower risk (Courageous Travelers) segments at each end. In addition, the segments formulated a pattern with respect to their perceived levels of risk, threat level of wildfires based on risk types, and travel behavior modifications over specific wildfire situations that could influence future travel behaviors in fire prone destinations. This segmentation strategy is useful for Destination Management Organizations as differential marketing messages could be targeted to each segment during crisis situations.     

Illegal hunting and protected areas: Tourist perceptions on wild animal poisoning in Hwange National Park,Zimbabwe

Tourists visiting protected areas for leisure often have perceptions based on pre-conceived knowledge and awareness about wildlife conservation obtained through various media. However, these perceptions are rarely tapped into for management and policy reviews. To understand tourists' perceptions on conservation, we surveyed 76 tourists in Hwange National Park, Zimbabwe, using a questionnaire administered through convenience sampling. Our results showed significant differences (χ² = 11.8; df = 1; P = 0.001) between tourists who acknowledged awareness (69.7%, n = 53) of the use of chemical poisoning to kill wild animals prior to their visit and those who were unaware (30.3%, n = 23). We conclude that some tourists are concerned about the state of wildlife conservation at their destinations of choice. We recommend the consideration of tourists concerns in conservation policies and strategies.     

Does it matter who gets a better price? Antecedents and consequences of online price unfairness for advantaged and disadvantaged consumers

This study examines the moderating role of price inequalities in the antecedents and consequences of perceived price unfairness. We test a moderated mediation model on a sample of 994 consumers exposed to a hotel booking scenario either with an advantaged price (n = 496) or a disadvantaged one (n = 498). Our results show that the mechanisms through which perceived price unfairness is formed and its influence on price satisfaction and WOM significantly differ based on price inequalities. Furthermore, these findings highlight the importance of managing the potential negative consequences of unfair pricing not only for disadvantaged consumers, but also for advantaged ones.     

Impact of the COVID-19 pandemic on tourist public transportation use and on its determinants: Evidence from a Catalan coastal destination

Despite the key importance of public transportation for the accessibility, attractiveness, and sustainability of tourist areas, little is known about how the COVID-19 pandemic may have impacted its use among tourists. In response, we compared the likelihood of using transit among visitors in a Catalan coastal area based on surveys conducted in 2019 (n = 1493) and 2020 (n = 1465). The pandemic caused a significant decline in tourists' use of public transportation, from 54.5% in 2019 to 34.6% in 2020, and in mobility at the destination. Results from a set of bivariate probabilistic models revealed that though most of the traditional determinants of visitors' use of transit remained unaltered, pandemic-related factors were associated with its decline. For the tourism sector and for local authorities and transit agencies, those results characterize the crucial challenge of ensuring the use of public transit among visitors in consideration of its many environmental and social benefits.     

An application of network analysis on tourist attractions: The case of Xinjiang,China

This study constitutes a novel application of network analysis to explore the underlying mechanisms of tourist attraction network informed by tourist flows. Using survey data collected from a sample of 456 tourists visiting Xinjiang, China, the study applies the Quadratic Assignment Procedure (QAP) to test the relationships between region proximity, grade proximity, and tenure proximity, and the attraction network determined by tourists' free choice movements. Results show that while region proximity and tenure proximity among major attractions in a destination were positively related to attraction network, grade proximity was negatively related to the attraction network, indicating that same grade attractions were mostly competing with one another for tourists. The study contributes to the methodological development of social network analysis in tourism and advances understanding of demand-driven network relationships among tourist attractions in a destination. Destination management implications are discussed.     

Learning patterns of tourist movement and photography from geotagged photos at archaeological heritage sites in Cuzco,Peru

The popularity of media sharing platforms in recent decades has provided an abundance of open source data that remains underutilized by heritage scholars. By pairing geotagged internet photographs with machine learning and computer vision algorithms, we build upon the current theoretical discourse of anthropology associated with visuality and heritage tourism to identify travel patterns across a known archaeological heritage circuit, and quantify visual culture and experiences in Cuzco, Peru. Leveraging large-scale in-the-wild tourist photos, our goals are to (1) understand how the intensification of tourism intersects with heritage regulations and social media, aiding in the articulation of travel patterns across Cuzco's heritage landscape; and to (2) assess how aesthetic preferences and visuality become entangled with the rapidly evolving expectations of tourists, whose travel narratives are curated on social media and grounded in historic site representations.     

Religious Tourist Motivation in Buddhist Mountain: The Case from China

This study aims to develop a measurement scale assessing motivations of tourists traveling to religious sites within the Chinese context. Deploying quantitative methods in relation to Putuo Buddhist Mountain – one of the most visited Buddhist destinations in China, this study depicts 20 motivation attributes. Accordingly, the scale dimensionality of tourist motivation in the context of religious tourism is first revealed by an exploratory factor analysis and further validated by a confirmatory factor analysis. Consequently, three resultant constructs entailing religious belief, cultural enjoyment, and mental relaxation exhibit acceptable levels of reliability. Construct validity, including discriminant and convergent validity, is satisfactorily established. Furthermore, this study examines how tourists’ past experience and degree of religious belief affect the derived constructs that define the motivations of religious tourist. The results suggest that past experience significantly affects tourists’ motivation to achieve religious beliefs, while degree of tourist religious belief has a great impact on both their motivation to achieve religious beliefs and mental relaxation. Finally, according to motivation theory, religious beliefs and mental relaxation can be classified as push factors, while cultural enjoyment and one item belonging to religious beliefs are pull factors.     

Framing Chinese Tourist Motivations Through the Lenses of Confucianism

The present study investigates Chinese tourist motivations on the basis of the major life domains of Confucianism, which are self, family, social life, society, and nature. A 32-item, 9-factor Chinese tourist motivations scale was developed. The nine dimensions are family togetherness, harmony with nature, relationship/guanxi, face/mianzi, self-development, material fulfillment, escape and retreat, children’s learning, and exploration and discovery. Identified through a three-phase process, the scale exhibited adequate psychometric properties across multiple samples. While introducing a unique perspective to the understanding of tourist motivations, this study provides a timely framework as China becomes one of the most vibrant markets in the global travel industry. In discussing the results, themes that are peculiar to the Chinese context were deliberated.     

Measuring perceived risk in sharing economy: A classical test theory and item response theory approach

Sharing economy is considered as a disruptive innovation in the Internet age and inevitably brings huge concerns and risks for tourists. This study aims to develop a multidimensional scale to understanding the tourist risk perception in the sharing economy (TPRSE). First, focus group interviews, and online text analysis were conducted to elicit the initial items. Second, pilot survey involving a sample size of 218 was conducted, confirmatory factor analysis (CFA), and item response theory (IRT) were applied to refine this preliminary item pool. Third, the TPRSE scale was further validated using the CFA and IRT (n = 745). The TPRSE scale was successfully developed and validated, which including five dimensions of financial risk, social risk, privacy risk, performance risk and physical risk. This study advances the theories of risk perception in the context of sharing economy and provides management strategies to reduce perceived risks in Airbnb accommodations.     

Indigenous legacy for building resilience: A case study of Taiwanese mountain river ecotourism

Tourist destinations as social-ecological systems face growing challenges to build resilience to cope with various disruptions. This research explores how disadvantaged Indigenous communities in Taiwan, especially those located in typhoon-sensitive and geologically fragile areas, developed resilience as tourist destinations. It applies empirical data from Indigenous River Closure, a movement which aims to develop river ecotourism and build resilience in the face of growing uncertainty. The research applies mixed methods, including in-depth interview, news-archive review, and participatory observation, with an intention for primary data and secondary data to complement one another.Based on the intertwined concepts of resilience, adaptability, transformability, and self-reorganization, the results show that River Closure initiated from within those communities (endogenous) seems to build greater resilience in ecotourism. At the same time, cases instigated by outsiders (exogenous) are not without potential to be successful, but there is a need to cautiously build consensus and increase capacity in the collaborative process with outside resources.The success of river ecotourism in a sensitive area depends on the level of social capital. It plays a key role in mobilizing community resources to adapt to uncertainty, reorganizing relations between the community and tourism development, and transforming River Closure from a community-based response to exploitation, to a robust Indigenous movement. However, while inherent social capital is proved to be a strong essence for community actions, it is becoming rare in modern society. Thus bolstering social capital is core to the exogenous approach for building resilience in the tourism sector.     

Speaking of allergies: Communication challenges for restaurant staff and customers

Managing customer allergies is an essential job task for restaurant workers. The present study catalogs common work features and challenges involved in the verbal communication of food allergies. Allergy communication is approached as a form of risk communication occurring within a socio-technical work system. Critical incidents and qualitative surveys of restaurant staff (n = 138; 3400 statements), along with qualitative surveys of customers with allergies (n = 61; 795 statements), are subject to thematic analysis to examine those practices most likely to improve customer safety and subjective experience. Key findings suggest improved outcomes when staff prompt customers to disclose their allergies at first contact, when fewer staff are involved in allergy communication and management, and when double-checking/check-ins are integrated throughout the communication process. These can serve as provisional best practice recommendations, and should be studied more thoroughly in combination with written communication strategies, restaurant resources, and environmental demands.     

A short-form measure for assessment of emotional intelligence for tour guides: Development and evaluation

Emotional intelligence (EI) is being recognized as a correlate of success in various domains of personal and professional life. The aim of this study is to generate and evaluate a shortened Chinese version of the Emotional Skills Assessment Process-Condensed Version (ESAP-CV) instrument for tour guides. Two stages with a total sample of 660 tour guides were conducted. The first sample (N = 260) was to develop the brief version through various deletion criteria, and the second sample (N = 400) was to examine factor structure, reliability, and validity of the short form through confirmatory factor analysis (CFA). The results indicate that the reliable and valid 35-item version (ESAP-CV-35), reduced from 104 items, captures the multidimensional nature of EI in six subscales. It offers tourism researchers a promising tool for conducting further EI-related research in a timely, effective and easily-administered manner.     

Social-ecological resilience and community-based tourism: An approach from Agua Blanca,Ecuador

Socio-ecological resilience (SER), as a theoretical framework, provides an original approach to the study of socio-ecological sustainability, affirming that sustainable development can only be achieved in sufficiently resilient socio-ecosystems. Sustainability is one of the major challenges facing tourism. Therefore, the exploratory application of this theoretical approach to tourist contexts could be particularly apt. Practically all current modes of tourist operation profess a commitment to sustainability, but this is much more significant in experiences of community-based tourism (CBT). This paper presents an ethnographic case study in Agua Blanca, an Ecuadorian community that engages in turismo comunitario, a community-based tourism development strategy. The study explores the expediency of studying socio-ecological resilience in tourist research and attempts to open up new pathways for analytical and methodological development.     

Influences of travel constraints on the people with disabilities’ intention to travel: An application of Seligman’s helplessness theory

Changes to legal and social environments have contributed to the expansion of the disabled tourism market. However, despite this growth, within tourism there is a distinct lack of research of this niche market, and in particular of the barriers which impede or prevent those with disabilities from participating in tourism. This study addresses this lacuna by exploring the relationships between three inter-related concepts, these being: (1) travel constraints including its three sub-dimensions, these being intrinsic, environmental, and interactive; (ii) learned helplessness; and, (iii) intention to travel. This is attempted through a structured survey targeted at a sample of disabled Korean travelers (N = 301). The results revealed that the three sub-dimensions of constraints exerted no significant influence (p < .05) on travel intentions, though two of the three dimensions (intrinsic and environmental) were found to be statistically significantly associated with learned helplessness. This latter variable, in turn provided a statistically significant negative influence (p < .05) on intention to travel. The theoretical and practical implications of these results are discussed, and some avenues for future research are highlighted.     

Backpacking Your Way into Crisis

SUMMARY

Risk and tourism have become more closely interlinked in recent years. Recognising the complexity of tourist behaviour, research by Cohen (1972) classified tourists according to the degree of novelty or familiarity sought. Whilst the subject of extensive debate, many questions remain including to what extent perceived risk can be used as an indicator of tourist roles. Focusing upon the growing youth tourism market, backpackers in particular, travel patterns and attitudes towards risk were questioned and possible responses to a crisis differentiated through an exploratory qualitative study. The findings challenge both the resilience of the market alongside Cohen's (1972) typology suggesting backpackers exhibit different roles (drifter and explorer) dependent upon the risk in question. Given the exploratory nature of the work, the paper concludes calling for further targeted research.     

A process perspective on experience co-creation: How pre-trip involvement prompts destination loyalty

Although the existing literature has suggested that tourists' experience co-creation during or after trips benefits destination loyalty, knowledge of how pre-trip behavior impacts future behavioral intention from a process perspective is limited. To address the gaps, we develop a logic chain linking past behavior, cognition, emotion, and future behavioral intention under a stage-by-stage process of tourists' experience co-creation using the service-dominant logic of value co-creation theory and the self-consistency principle of attitude theory. Empirically, utilizing PLS-SEM and mediation analysis in a survey (n = 500) and an experiment (n = 128), we found a serial mediation pathway whereby high-degree pre-trip involvement heightened satisfaction with the co-creation of experience, which increased place identity or place dependence, and which ultimately enhanced destination loyalty. This research is the first attempt to examine the impact of past behavior on future intention for tourists’ experience co-creation from a process perspective.     

‘An edifying spectacle’: A history of ‘tourist corroborees’ in Victoria,Australia, 1835–1870

Parsons [Parsons, M. (2002). “Ah that I could convey a proper idea of this interesting wild play of the natives” corroborees and the rise of indigenous Australian cultural tourism. Australian Aboriginal Studies, 2(1), 14–27.] has persuasively argued that nineteenth century corroborees performed for non-indigenous audiences may be considered to be Australia's pre-eminent prototypical indigenous cultural tourism product. This paper extends Parsons' [Parsons, M. (1997). The tourist corroboree in South Australia. Aboriginal History, 21(1), 46–69; Parsons, M. (2002). “Ah that I could convey a proper idea of this interesting wild play of the natives” corroborees and the rise of indigenous Australian cultural tourism. Australian Aboriginal Studies, 2(1), 14–27.] analyses of ‘tourist corroborees’ in nineteenth century South Australia to corroborees staged in Victoria during the pastoral period and the gold rushes of the 1850–1870s. It argues that an Aboriginal-grown ‘business acumen’ developed rapidly in the economic climate of the Victorian goldfields. It also provides a historical context to this commodification.