The changing world of women and leisure: Feminism, ‘postfeminism’ and leisure

Since sport is accorded such a significant position within national popular culture, it assumes corresponding importance in producing, reproducing and challenging racial myths. This paper explores how dominant notions of black physicality are embedded in sports practice and how such assumptions may be challenged. To do this we shall offer a critique of existing literature and, importantly, draw on empirical evidence from a recent study of the nature and extent of racism in rugby league. Together these allow us to explore tacit racism, that which is hidden and normalized by language and culture. At the heart of this are stereotypes of 'race' and racial qualities, created by white hegemonic culture with their significance perpetuated by society, including the people who experience the stereotyping. These cultural productions maintain inequalities even after the caricatures they portray may have changed. We examine how these historically specific images are formed and justified (and thereby normalized) and how they have material effects through the actions of coaches, managers, chairmen and players. Finally, we shall review how the sports arena can be used to challenge racist stereotypes to offer necessary, though not sufficient, conditions to begin to change social relations more generally.     

Consumer aggression and frontline employees’ turnover intention: The role of job anxiety,organizational support,and obligation feeling

In the hospitality industry, frontline employees' turnover poses a challenge because it involves immense human and financial costs. This study innovates by investigating the impact of consumer aggression on frontline employees' turnover intention using conservation of resources and social exchange theories. A survey conducted with 300 frontline employees working for 15 hotels confirms that (1) their job anxiety mediates the relationship between their perceived consumer aggression and their intent to quit; (2) their perceived organizational support reduces the positive relationship between their perceived consumer aggression and their job anxiety; and (3) their felt obligation reduces the positive relationship between their job anxiety and their intent to quit. We discuss managerial implications, limitations, and future research directions.     

The influence of customer-to-customer interactions on elderly consumers’ satisfaction and social well-being

This study highlights the valuable role the hospitality industry can play in addressing a societal problem by studying how social interactions between elderly consumers and other customers influence the satisfaction and social well-being of the former. The data were collected from 268 elderly consumers in local coffee shops in the United Kingdom using a self-administrated questionnaire. The findings reveal that elderly customers’ interactions with other customers have a direct effect both on customer satisfaction and social well-being. They also show that social interactions with other customers have both direct and indirect effects on the social well-being of elderly customers. The study provides good evidence for how commercial hospitality settings can serve as a space for social exchange that helps to alleviate social isolation.     

The mediating effect of work–family conflict in the relationship between job stress and intent to stay: The case of tourism and hospitality workers in Macau

ABSTRACT

This study explores the mediating effect of work–family conflict in the relationship between job stress and intent to stay. The study revealed that once the intervention took place, employees' job stress has ceased to exert direct influence on their turnover intention. This signifies that work–family conflict is the underlying cause which discourages stressful employees to remain with their employer. The study was conducted in Macau to a group of tourism workers by means of street intercept survey.     

The ethics of play,leisure, and recreation in the twentieth century, 1900–1983

Abstract

The association between play, leisure, recreation, value, and free choice leads to the problem of ethics. The purpose of this study was to describe the absolute ultimate end (the highest good) and its relation to play, leisure, and recreation in the twentieth century. This problem was approached by perusing literature from the period 1900 through 1983. Writers were organized by category and period, accompanied by explanation of how play, leisure, and recreation were related to the highest good. Eighty writers considered the question of the absolute ultimate end. Nine categories were discerned, dominated by divine ends and happiness. Play, leisure, and recreation were variously connected with the ultimate ends as both ends and means. Additionally, the practical implications of ethics are discussed using several examples. A partnership between science and philosophy is recommended for further study of ethics. Philosophy of leisure, however, must be revived for this alliance to     

Job demands–job resources (JD-R) model,work engagement,and well-being of cruise ship employees

This research aims to shed new light on peculiar on-board working conditions by adopting the widely recognized and well-established job demands–job resources theory and extending its model to the work engagement and well-being of cruise ship employees. Cross-sectional survey and partial least squares path modeling tool are used. Results confirm that job demands negatively affect cruise ship employees’ well-being. This finding is important because it demonstrates how the negative effect of job demands on work engagement is buffered by cruise ship employees’ individual strategies such as coping, recovery from work-related effort, and optimization and compensation. By contrast, job resources positively affect work engagement and well-being, and work engagement exerts a positive effect on well-being. This study successfully consolidates the literature on job demands, job resources, work engagement, and well-being to determine the complex essence of the work engagement and well-being of cruise ship employees.     

Health matters: the social impacts of street-involved youth’s participation in a structured leisure programme

In this ethnographically informed study, we used a Foucauldian approach to examine the social impacts of street-involved youth’s participation in a structured leisure programme. Our findings suggest that structured leisure activities help to facilitate social ties between the youth participants as well as the youth and programme staff/volunteers. Nevertheless, we found that structured leisure does not necessarily assist in the formation of relationships between street-involved youth and members of the mainstream community outside of the programme. We show how the ways the youth took up dominant discourses concerning street-involved youth and engaged with technologies of the self-influenced their social relationships and their ties to the community. These findings complicate our understanding of structured leisure’s potential benefits for street-involved youth.     

‘The town dictates what I do’: the leisure,health and well-being of women in a small Australian country town

The contribution of leisure to individual health and well-being is well documented. It is also clear that patterns of leisure activity are differentiated by gender and regional differences, as well as those of age, class and ethnicity. This paper explores the leisure and well-being of mid aged rural women in a small Australian country town in the late 1990s, focusing on issues which have been identified in the Canadian literature as being significant for women in isolated areas. These issues, which constrain the choices women make about their lives, include poor job opportunities, a lack of public transport and other facilities, family transience, community designs that isolate women in their homes, and the politics of being ‘different’ in a small community. Commonalities in the lives of rural women in North America, New Zealand and Australia indicate that these issues may more broadly characterise the lives of women in isolated towns in western post-industrial societies. Data are drawn from focus group interviews, augmented with observation, and the study is contextualized in findings from the Women's Health Australia longitudinal study (WHA).     

Examining the relationship of work–family conflict to job and life satisfaction: A case of hotel sales managers

The study was designed to clarify the ambivalent relationships between work–family conflict (WFC) and measures of satisfaction. Both the direct and indirect effects of WFC on job and life satisfaction were investigated. Job satisfaction was also separated into two components: affective reaction and cognitive appraisal. Data were collected by a field survey of 121 sales managers from 26 hotels in China. Structural Equation Modeling (SEM) indicated a critical role of one's affective reaction to his/her job in the relationship between WFC and life satisfaction. Specifically, the present study found that both work interfering with family (WIF) and family interfering with work (FIW) have significant negative association with an individual's affective reaction to his/her job, while only FIW reduced the cognitive appraisal of a job. Further, affective reaction, rather than cognitive appraisal, had a significant positive correlation with life satisfaction. Finally, FIW was negatively associated with life satisfaction. The results suggest the strategic role of family friendly human resource polices in hotels.     

Women,gender, leisure and place: towards a more ‘humanistic’ geography of women's leisure

A growing interest in the role of place in social processes has led to a recognition of the need to incorporate these ideas into the study of leisure and recreation. A critique of the traditional geographical approach to the study of leisure and recreation is followed by a brief review of the geography of gender and humanistic geography literature, indicating the possible contribution that some of the perspectives contained in this material can make to our understanding of women's leisure. In conclusion, it is argued that it is only through developing a deeper understanding of the way individuals and groups perceive different places, with their complex mosaics of gender and class relations, that a more complete, more contextual representation of women's leisure can emerge.     

The role of server–patron mutual disclosure in the formation of rapport with and revisit intentions of patrons at full-service restaurants: The moderating roles of marital status and educational level

The purposes of this study are (1) to determine the specific server attributes that have the strongest influences on server–patron mutual disclosure; (2) to examine the causal relationships between server–patron mutual disclosures and rapport with and revisit intentions of patrons; and (3) to investigate the moderating roles of marital status and educational level in the process. Theoretical relationships between server attributes, mutual disclosure, rapport, and patrons’ revisit intentions were derived based on a literature review. Following the collection and analysis of data obtained from full-service restaurant patrons, this study found that three server attributes directly influence two sub-dimensions of mutual disclosure (server disclosure and customer disclosure). Furthermore, mutual disclosure was shown to have a positive impact on rapport, which results in patron revisit intentions. This study also found that marital status and educational level have key moderating functions in the relationship between mutual disclosure and rapport. The possible interpretations and managerial implications of these findings are provided.     

COVID-19-induced layoff,survivors’ COVID-19-related stress and performance in hospitality industry: The moderating role of social support

The COVID-19 pandemic has hit the hospitality industry hard globally, resulting in millions of employees being laid off. Drawing upon the conservation of resources theory, this study aims to empirically examine how and when COVID-19-induced layoff influences employees’ in-role and extra-role performance in the hospitality industry. We tested this model by using field data collected from 302 employees and their supervisors in China across two waves. Results revealed that COVID-19-induced layoff increases survivors’ COVID-19-related stress, which in turn leads to decreased in-role and extra-role performance. The strength of these indirect effects is mitigated by perceived family support against COVID-19. Unexpectedly, perceived organizational support against COVID-19 intensifies these indirect effects. The theoretical and practical implications of this study are further discussed.     

The Impact of the Causality between Work–Family Conflict,Well–Being,and Leisure Coping Strategies on Tour Professionals

This study is to investigate the impact of the causality between work–family conflict (WFC), well-being, and leisure coping strategies on tour professionals, and to verify the regulating role played by leisure coping strategies. The results suggest that when a tour professional experiences a high degree of WFC, perceived well-being is reduced. Applying leisure coping strategies affects the well-being of tour professionals to a high degree, and significantly regulates the relationship between WFC and well-being. To emphasize the role of internal marketing, this study concludes that leisure coping strategies must incorporate measures that provide direct benefits to tour professionals.     

Continuity,change and performativity in leisure: English folk dance and modernity 1900–1939

In post‐industrial countries, folk dance may be considered as an embodied performance of a perceived tradition and is representational of values attached to an imagined past. The English Country Dance is one such form of folk dance, having been revived, or re‐invented, in the early twentieth century by Cecil Sharp who claimed it to be a national dance of England. However, Sharp re‐defined it not as a popular and spontaneous leisure activity but as a serious middle‐class art form representing an English sensibility and the virtues of a pre‐industrial pastoral collectivism. After the hiatus of the First World War, the English Country Dance continued to offer a resistance to the modern, this time in the form of a burgeoning popular dance culture which embraced urban sophistication and jazz dance. Using the concept of performativity, this paper attempts to demonstrate that the leisure context of the English Country Dance, in terms of spatiality, style, consumption and gender, enabled a continuity of resistance to the modern in a changing socio‐cultural environment. The paper draws upon primary research in the archive of the Manchester Branch of the English Folk Dance Society and upon records of contemporary dance in the Mass Observation archive.     

From customers' fingertips to employees’ well-being: The impact of mobile application ordering from a job demand-resource perspective

Service is entering a 2.0 transformation where service no longer simply involves customer-employee interactions, but customer-technology-employee interactions. However, previous literature predominantly focuses on customers from a marketing approach, failing to incorporate employees' perspective in the face of technology-enabled changes in a service encounter. Building on Job demand-resource model, this study proposes mobile applications as a job resource and examines their impact on restaurant employees. This study conducts interviews and qualitative content analysis in Study 1 and further employs a 2 × 2 between-subjects experimental design in Study 2. The results indicate that mobile orders may assist frontline employees to invest less cognitive and emotional effort, even in the condition of higher order complexity, leading to enhanced employee workplace well-being. This study newly introduces mobile apps as job resources and a potential way to improve employees’ well-being at work. This study contributes both JD-R and the well-being literature with practical implications.     

The ‘if-then’ rules matter more? The roles of regulatory focus and leader–member exchange

This study aimed to explore the impact of regulatory focus on employees’ effort behavior and social loafing in the context of international tourist hotels. The moderating effect of leader–member exchange on this causal relationship was also examined. Data were analyzed using a regression model of 708 valid responses obtained from frontline employees working in five-star international hotels. The results reveal that regulatory focus is positively related to effort behavior and partially supports social loafing. Leader–member exchange moderates the relationship between promotion focus and effort behavior as well as between prevention focus and effort behavior. These findings provide managerial implications for hotel managers in regard to predicting positive work behavior and minimizing negative behavior in the workplace.     

Hotel restaurants’ challenges and critical success factors in Klang Valley,Malaysia: the inseparable roles of support centers and revenue streams

Hotel restaurants are of great importance in hotels, and the factors for this have so far been considerably understudied. This study investigated the challenges and critical success factors (CSFs) of restaurants owned and operated by five-star luxury hotels in Klang Valley, Malaysia. Four exemplar hotels were studied and 10 respondents responsible for hotel restaurants’ planning and operations were sampled in this multiple case study approach. A total of 13 challenges were identified, and thematic analysis found 10 common CSFs crucial to hotel restaurants. Among the 10 CSFs, 2 distinctive CSFs were identified playing exceptional roles, including: (1) the inseparable linkage between hotel restaurants and support centers, as well as (2) the inseparable linkage between hotel restaurants and revenue streams. Moreover, this study broadened the retrospective understanding of the term “inseparability” in service organizations, and also contributed several implications for hotel restaurant managers to incorporate into their businesses.     

Urban vs. rural destinations: Residents’ perceptions,community participation and support for tourism development

This paper investigates and compares the effects of residents' perceptions of the impacts of tourism on community participation and support for tourism development across urban and rural world heritage sites (WHSs). Partial least squares – structural equation modeling (PLS-SEM), has been employed to perform the analysis. The results reveal significant differences between the effects of residents' perceptions and community participation on support for tourism development in urban and rural destinations. However, the findings did not support any differences between the effects of positive perceptions on community participation, and the indirect effects of negative perceptions on support for tourism development. This study makes a significant theoretical contribution to the urban and rural tourism and residents’ perceptions literature by comparing rural and urban WHSs residents. Furthermore, this study has a number of practical implications for the local authorities of rural and urban WHSs.     

Philanthropic giving of China’s hotel firms: The roles of state ownership,corporate misconduct and executive remuneration

This study utilizes value enhancement theory, agency cost theory and crisis management theory to scrutinize the philanthropic giving (PG) of China’s listed hotel companies from 2003 to 2018. The results of dynamic panel regression tests reveal that state ownership (company character), corporate misconduct (crisis management determinant) and executive remuneration (agency cost determinant) are influential factors in hotel firms’ PG, but none of the value enhancement determinants can explain PG. Specifically, state ownership is negatively correlated with PG, reflecting low PG in government dominated hotel firms in China. PG is negatively associated with executive remuneration, indicating that hotel managers care more about self-interest than social responsibility. PG is also positively related to corporate misconduct, suggesting that hotel firms use philanthropy to manage a crisis. Finally, the lagged PG has a positive effect on PG, implying that PG is intended to avoid damage to social image and reputation of China’s hotel firms.