A Conservation of Resources schema for exploring the influential forces for air-travel stress

Effective air-travel stress management is increasingly crucial in determining tourist satisfaction and travel choices, particularly in a time of intensive fear about virus, terrorism, and plane crashes. However, research about air-travel stress, particularly what and how various influential forces shape passenger stress levels, is still in its infancy. The current research proposes the adoption of Conservation of Resources (COR) theory as a holistic schema to identify through resource dynamics the potential influential forces for air-travel stress across leisure travel stages. The findings, based on surveying passengers at the gate of multi-country international and domestic airports, demonstrates the capability of COR schema to predict and explain the influences on air-travel stress from an array of personal and situational/trip-specific factors. The theoretical advances from COR-based cross-stage stress analyses, and the guidance for customized airline/airport stress-soothing service strategies are discussed.     

Surface Transport Distribution Channels in New Zealand

Abstract

This paper complements recent research on distribution in the airline industry by examining distribution channels for a range of surface transport businesses (coaches, rental cars, campervans, rail and inter-island ferries) in New Zealand. The study takes a national perspective, adopts a supply-side approach and is based on the analysis of information from in-depth interviews with selected providers. Particular emphasis is given to establishing the nature of the channels used and to the factors that contribute to differences and similarities in channel structures from one form of transport or product to another. Three broad classes of channels are identified: direct; conventional travel intermediaries; and local intermediaries. While carriers use multiple channels, broader patterns do emerge related to particular forms of travel and market segments.     

Effects of perceived constraints and negotiation on learned helplessness: A study of Chinese senior outbound tourists

Learned helplessness is an important psychological construct that may influence senior tourists' subjective wellbeing while travelling. Employing a mixed-method approach and a multi-sample design, this study examines how Chinese senior outbound tourists’ perceived travel constraints and negotiation efforts affect learned helplessness in outbound travel. We identified four perceived constraints (perceived incapability, lack of suitable travel agencies and services, lack of information and personal support, and complex travel decision-making) and three negotiation strategies (seeking family support, physical/health preparation, and learning). Multiple regression analyses showed that among the four perceived constraints, only perceived incapability increased learned helplessness significantly; conversely, negotiation in general reduced learned helplessness. However, not as expected, negotiation was not founded to be a moderator between perceived constraints and learned helplessness. Theoretical and practical implications are also discussed.     

Discovering highly profitable travel patterns by high-utility pattern mining

Travel diaries have been widely used by tourism researchers to gain insights into the travel behaviors of travelers because of their rich information. However, their potentials have not been fully utilized due to the unawareness of the utility information hidden within. Existing works have mainly focused on identifying popular travel patterns in the travel diaries, while overlooking their potential profitable benefits. To fill this gap, we introduce the concept of “utility” into the analysis of travel diaries and present high-utility pattern mining technique for the effective discovery of highly valuable travel patterns. We demonstrate the benefit of this approach through a case study using a large-scale travel diary data set constructed from venue check-in data. The findings are useful for tourism managers to develop valuable travel packages. The presented approach is general and can be applied to various tourism contexts to explore highly profitable travel and purchasing patterns.     

Why passengers’ geo-demographic characteristics matter to airport marketing

Passengers’ preference and origin location data (home postcodes) can be extremely useful for marketing purposes, with the potential for more effective customer segmentation and targeting, yet traditional airport market research has often neglected these aspects. This paper utilises passenger survey data from the Gold Coast Airport in the state of Queensland, Australia, to perform a geo-demographic classification analysis in conjunction with census data. With geo-coded passenger preference data, the trip characteristics and airport decision preferences were cross-compared with demographic data with socio-economic variables. The results revealed distinctive contrasts in passenger origin location for short-haul domestic trips and long-haul international trips, in which passengers from afar are willing to travel longer distances to reach a second-tier airport to make use of cheaper airfares. One of the implications of this study is that low-cost carriers’ businesses (the airlines or the airports) should better target their customers by offering geographically targeted marketing.     

Crisis Management—

SUMMARY

This paper reviews the crisis preparedness of the Greek passenger shipping industry after two widely publicized crises events (Superfast III and Express Samina). As far as Greece is concerned, the travel and tourism industry is one of the most significant contributors to the country's GDP at a rate of more than 10% and the country's passenger shipping industry contributes fundamentally to this figure. Overall findings suggest that both the State as well as the passenger shipping companies encompass crisis management tools and mechanisms to protect the industry, and the whole Greek tourism sector. This paper also identifies the 'ripple effect,' the wider implications a crisis can have on the business environment. Therefore the Faulkner (2001a,b) model for tourism disaster management framework is adapted to accommodate permanent changes enforced on the whole industry as an outcome of a crisis situation.     

A study of pre-trip use of travel guidebooks by leisure travelers

Travel guidebooks are one of the information sources used by tourists. This study applies and extends the information needs model proposed by Vogt and Fesenmaier to examine what Hong Kong residents specifically required from their pre-trip use of guidebooks. In-depth interviews were conducted with 15 leisure travelers, and 402 questionnaires subsequently distributed. A factor analysis is employed to show that as well as the five original needs from the model (functional, hedonic, innovation, aesthetic and sign needs), five more needs can be identified. These are itinerary improvement, travel partner, quality information, personal interest, and security needs. Functional needs are found to be the dominant factor and sign needs the least significant. The results of independent t-test and one-way ANOVA reveal that the importance placed on different needs varies according to age, education, income, planned destination, mode of travel, length of trip, number of visits and travel companions. The study makes recommendations for how travel guidebooks can better appeal to these needs and capture the attention of potential users.     

Harmony rules in Chinese backpacker groups

Despite recognition that Chinese backpackers travel in small, self-organised groups, studies have yet to examine how group dynamics affect the travel experience. Multi-sited ethnography and netnography were deployed to follow Chinese backpackers in Europe to explore their group dynamics. The findings reveal that Chinese backpackers sustain hierarchical group relations by applying cultural attributes of ‘respect for authority’ and ‘keqi’. A conflict-free status is achieved by following the codes of ‘guanxi’ and ‘conformity’. Harmony is practiced to either develop harmonious relationships or resolve potential discord. This study contributes to the literature on harmony by synthesising relevant cultural attributes to understand their applications in group dynamic. It furthermore contributes to the literature on backpacker tourism and self-organised travel group dynamics.     

The hidden side of travel: Epilepsy and tourism

Previous tourism research has examined the barriers and travel experiences of people with physical/mobility and sensory impairments. This paper advances tourism knowledge by revealing the travel experiences of people with the invisible and stigmatising condition of epilepsy. The study employed a phenomenological approach to explore whether, and how, the hidden neurological condition affects the travel experience. Analysis of the data revealed three main themes relating to the experience of travel for individuals with epilepsy: seizure episodes; invisibility of the condition; and managing anxiety. The paper illuminates the hidden side of travel for people with epilepsy and its social stigma, and problematises the socially constructed nature of travel as mostly visible, an escape from normality, independent and authentic.     

Philanthropic giving of China’s hotel firms: The roles of state ownership,corporate misconduct and executive remuneration

This study utilizes value enhancement theory, agency cost theory and crisis management theory to scrutinize the philanthropic giving (PG) of China’s listed hotel companies from 2003 to 2018. The results of dynamic panel regression tests reveal that state ownership (company character), corporate misconduct (crisis management determinant) and executive remuneration (agency cost determinant) are influential factors in hotel firms’ PG, but none of the value enhancement determinants can explain PG. Specifically, state ownership is negatively correlated with PG, reflecting low PG in government dominated hotel firms in China. PG is negatively associated with executive remuneration, indicating that hotel managers care more about self-interest than social responsibility. PG is also positively related to corporate misconduct, suggesting that hotel firms use philanthropy to manage a crisis. Finally, the lagged PG has a positive effect on PG, implying that PG is intended to avoid damage to social image and reputation of China’s hotel firms.     

Canary in the coalmine: Norwegian attitudes towards climate change and extreme long-haul air travel to Aotearoa/New Zealand

Accelerating global climate change poses considerable challenges to all societies and economies. The European Union now targets a 20% reduction in CO₂ emissions by 2020. Indeed, the Labour-led Norwegian government is committed to carbon neutrality across all sectors of the economy by 2030. Aviation has been identified as a rapidly growing contributor to CO₂ emissions. This article reports on a research project that explored Norwegian attitudes towards climate change, particularly as they relate to extreme long-haul air travel to Aotearoa/New Zealand. It reveals that the ‘dream trip’ to New Zealand for Norwegians is still largely intact. It also finds evidence of ‘air travel with a carbon conscience’ arising from growing concern for high frequency discretionary air travel. Evidence of denial of the climate impact of air travel that recent studies have revealed was largely absent. Interviewees expressed a greater concern for short-haul air travel emissions than for the climate impact of long-haul travel. However, intentions to adapt long-haul travel behaviours were expressed, highlighting the need to monitor consumer attitudes towards the impact of air travel on climate change. We conclude that Norway is a vanguard European tourism market in terms of climate sensitivity.     

Affective learning in short-term educational travel abroad: An exploratory mixed-method study

Employing an exploratory mixed-method approach, this research explores young adults' affective learning outcomes derived from their short-term educational travel abroad experiences. Different from previous travel research mostly focusing on the educational benefits of cognitive knowledge and technical skills, the current research highlights the prominent effect of educational travel on young adults' personal growth and attitudinal/emotional development by investigating the understudied domain of affective learning and how it manifests among college students having short-term study abroad experiences. Through a systematic review and a follow-up survey-based comparison study, five salient affective learning variables were identified—perspectives on global interdependence, intercultural attitudes, openness to diversity and challenge, environmental attitudes, and general self-efficacy. Furthermore, this research found that travelers’ lower-order affective learning shows significant progress after the short-term educational overseas travel. This study contributes to a niche topic in tourism research and provides implications to promote educational travel as an effective transformative learning approach.     

The Development and Positioning of Business Related University Tourism Education

Abstract

The teaching of tourism at a higher education level has become well established in British universities, but in the UK, as elsewhere in the world, the place of tourism studies within the academic curricula remains uncertain. The paper considers the diversity and complexities of tourism studies through a categorisation of journal articles, and through an investigation of the underlying debates that have influenced the design of academic curricula in the UK. The paper concludes that tourism, at least at present, should not be regarded as discipline but as a field and that the most common approach in the UK has been to emphasise the business studies subjects. The University of Northumbria's established undergraduate travel and tourism management course is presented as a case study of this approach to the subject field.     

An Analysis of Cruise Ship Rating Guides

ABSTRACT

Cruise vacations are a relatively new tourism product that has evolved from the maritime passenger transportation industry. An introduction to the Cruise industry is followed by an analysis of cruise guides with star ratings, which are widely available in bookstores and libraries. Although these appear well researched including a tremendous amount of information, each guide's rating system is different and can confuse readers' considering a vacation cruise. A linear regression of the star ratings for each of four popular guides shows that as much as 70% of the ratings are explained by only two variables: year of launch and space/passenger ratio. It was found that consumers who wish to compare ships efficiently could do so by simply dividing the space/passenger ratio by 10.     

Theoretical linkages between well-being and tourism: The case of self-determination theory and spiritual tourism

Self-determination theory (SDT) offers a robust and globally adopted evidence-based foundation from which explorations of increasingly popular forms of travel, like spiritual tourism, can be analyzed for their potential contributions to well-being. This paper draws on SDT to examine outcomes of well-being within spiritual tourism. It draws on autoethnography, a thick data approach to qualitative inquiry, which allows for the emergence of experiential and self-reflective processes engendered by forms of travel like spiritual tourism. The autoethnographic narrative is based on the author's spiritual tourism experience at a yoga/meditation retreat in Rishikesh, India. The narrative is transcended through theory-based linkages to broader social phenomena (i.e., well-being, SDT), by so doing, the legacy of theoretical development, characteristic of interpretive inquiry, is sustained.     

FORESHADOWING TOURISM: Looking for modern and obsolete features – or some missing link – in early modern travel behavior (1675–1750)

Foreshadowing Tourism aims to hone or even to upset our understanding of the genesis of tourism. It has long been assumed that nineteenth-century tourism was rooted in the early modern Grand Tour. However, Netherlandish travel diaries, along with some literature from England, Germany, and France, evidence a missing link in this regard. The late seventeenth century witnessed the coming of divertissante somertogjes (pleasurable summer trips) that were in fact poles apart from a classic Grand Tour. By scrutinizing modern features of this novel form of travel (such as its brief and seasonal timing, and the fact that its main motivations were leisure and cultural interests) and more obsolete traits (such as the lack of recurrence or the relatively exclusivity of such touring parties) I seek to restore these speelreysjes (pleasure trips) to their rightful place within the genealogy of travel and tourism. I will also evaluate the potential effects of a transport (r)evolution, cultural development, and a rise in living standards on early modern travel behavior.     

Short video marketing and travel intentions: The interplay between visual perspective,visual content,and narration appeal

Social media short videos represent a powerful tool for tourism destination promotion. However, little research has investigated their effect on tourist travel intentions. Drawing on the construal level theory and the elaboration likelihood model, this study investigates the interactive effects between visual and verbal framing of promotional tourism short video on travel intention through two scenario-based experiments. Study 1 examined the interaction effect between visual perspective and visual content. The results indicated that the match between first-person (versus third-person) perspective and activity-centric (versus site-centric) content fosters higher travel intention through enhancing imagery fluency. Study 2 further examined the moderating role of narration message appeal and revealed that first-person perspective with activity-centric content leads to higher travel intention when paired with rational (versus emotional) narration messages, with affect intensity playing a significant mediating role. These findings contribute to knowledge on short video marketing and provide valuable insights for tourism marketers.     

Drivers of management control systems in tourism start-ups firms

This study examines the use of Management Control Systems (MCS) in travel and tourism start-ups. The study empirically examines 176 European tourism start-ups; data are collected via an online survey of start-up CEOs, and supplemented by financial statements of early-stage tourism firms. The results show that travel and tourism start-ups use formal systems for management control. We observe a relationship between the usage of these systems with specific internal and external environment characteristics. Finally, the results show that the historical financial performance of travel and tourism start-up firms affects MCS usage.     

The impact of using non-media information sources on the future use of mass media information sources: The mediating role of expectations fulfillment

An empirical study of 350 tourists reveals that using non-media information sources for planning tourist trips influences expectations fulfillment. The use of non-media information sources also has a direct impact on the future use of mass media information sources for future tourist trip planning, as well as an indirect impact through expectations fulfillment. More specifically, the main determinants of expectations fulfillment of local infrastructure are commercial brochures, travel agents and internet; expectations fulfillment of entertainment structures is affected by institutional brochures, travel agents and the internet; future use of mass media sources is influenced by expectations fulfillment of local infrastructure and entertainment structures; this factor is also influenced by past use of institutional brochures and the internet. Discussion centers on the implications of this model to theory and managerial development of tourism and services strategies. Directions for future research are also presented.