铁路客票发售与预订系统风险评估研究

随着科学技术的发展,我国铁路互联网售票日益重要,随之而来的安全风险问题日益突出。信息安全风险评估的3个要素包括:资产、威胁和脆弱性。我国铁路客票发售与预订系统主要面临的安全威胁包括:基础环境的风险、外部威胁的风险、业务系统的风险、管理和人员问题的风险因素集合。基于铁路客票发售与预订系统的架构和业务特性,提出了一种适用于铁路客票发售与预订系统的风险评估模型,通过对某铁路局集团公司铁路客票发售与预订系统子系统实际测试,表明该模型具有良好的可操作性。     

北京地区客流高峰期学生流组织办法

通过对学生流特点的分析,结合北京地区实际情况,北京铁路局采取在客流高峰期集中办理学生票、开行学生专列和开设学生专用窗口等学生流运输组织办法,取得了较好的效果。并提出了进一步做好学生流组织工作的措施。     

预告

<正>世界交通运输大会(WTC)官网可以预订酒店了!世界交通运输大会网络预定酒店系统开通了!参会代表可登录大会网站进行酒店预订,流程如下:1.登录大会网站:http://wtc.9811.com.cn/,选择中文页面进行浏览。2.点击"预订酒店",即可看到酒店列表。3.酒店预订方式:选择预定酒店,点击"订房",即进入到酒店页面:部分酒店标有电话,可直接拨打电话进行预订;邮箱预定,请将姓名、电话、酒店标准等信息发送至邮箱。     

如何进一步增强经济担保在OTA平台机票销售中的应用浅析

近年来,我国机票在线预定市场蓬勃增长,在线预定渗透率逐年提升,旅客通过PC端和移动端预订机票成为主流。机票在线预订市场集中度进一步增加,携程、去哪儿网、飞猪等OTA平台(Online Travel Agency,以下统称:平台)销售机票占比超过八成。其中,平台通过机票供应商(以下简称"代理人")为航空旅客提供机票预订、退改签等服务的销售模式依托产品覆盖广、同质价低等特征已经发展成为我国机票预订市场的重要分销渠道。     

预告

正世界交通运输大会网络预定酒店系统开通了!经国务院批准,2017年世界交通运输大会将于6月3日至6日在北京国家会议中心隆重举行。目前大会的网络预定酒店系统已经开通,参会代表可登录大会网站进行酒店预订,流程如下:1.登录大会网站:http://wtc.9811.com.cn/,选择中文页面进行浏览。2.点击"预订酒店",即可看到酒店列表。3.酒店预订方式:选择预定酒店,点击"订房",即进入到酒店页面;部分酒店标有电话,可直接拨打电话进行预订;邮箱预定,请将姓名、电话、酒店标准等信息发送至邮箱。     

吸引双休日学生家长客流开拓短途客运新市场

针对铁路短途客运有所下降的现象 ,建议开发双休日旅游列车 ,并分析其可行性与必要性 ,认为以初中及小学生家长为目标市场 ,两家长免一学生票 ,可以激活双休日市场 ,开辟短途客运新市场。     

铁路

铁路货运试运行阶段将覆盖130个城市 快运货物班列网上预订系统已于8月1日投入试运行，客户可通过中国铁路客户服务中心网站了解开行方案并办理相关业务。铁道部运输局副局长兼营运部主任郭玉华说，快运货物班列网上预订系统试运行阶段推出115条快运货物班列线，     

技术投资成为航空公司新的利润增长点

现在,航空货运承运人开始相信技术在增加收益方面所具有的潜力。美国西南航空公司(以下简称"美西南")不久将启用新的货运预订系统,托运人可以通过互联网预订舱位,无需再像过去那样首先要把货物运到该公司的某个仓库。美西南货运销售经理Wally Devereaux说:"在当前环境下,我们只有在接到货物后才将其列入承运货物清单;但从明年开始,你就可以上网预订舱位。"     

铁路

铁路货运试运行阶段将覆盖130个城市 快运货物班列网上预订系统已于8月1日投入试运行，客户可通过中国铁路客户服务中心网站了解开行方案并办理相关业务。铁道部运输局副局长兼营运部主任郭玉华说，快运货物班列网上预订系统试运行阶段推出115条快运货物班列线，     

OTA与提升民航中转效能刍议

大力推广以国内通程航班为主产品的旅客中转便利化业务,是我国民航以高质量供给引领和创造新需求的重要举措,是我国民航实现"干支通、全网联"战略的重要路径之一. OTA(在线旅行代理)平台是在线机票预订的重要渠道,根据互联网有关数据统计,OTA平台的交易额占我国在线机票预订市场的比例近80％.随着国内通程航班服务标准的建立和...     

Passenger use intentions for electronic tickets on international flights

The use of electronic ticketing has grown rapidly since the mid-1990s because of the savings in ticket distribution costs and handling overheads it offers compared to paper tickets. Most airlines have attempted to make electronic tickets the default ticketing method. This study uses an intention model for electronic ticketing that tests whether its intended adoption is a function of attitude, social support, and perceived confidence of air travelers. The results indicate that over 70% of passengers are likely to use electronic tickets; moreover, over 90% of current users have intentions to continue to use them on international flights.     

Impact of e-business on air travel markets: Distribution of airline tickets in Korea

Early e-business activity in the airline industry was limited to the provision of flight schedule information to customers on websites. Recently, however, many airlines have expanded the capability of their web sites for selling tickets to make use of this cheap distribution channel. Here, we explore the impacts of airline e-business on the performance of air ticket distribution channels. Through a conjoint analysis, we suggest a model to estimate the change of market sales for each distribution channel. The impact of e-business on air travel markets and some implications on e-business strategy for both airlines and travel agents are also identified through an empirical survey.     

Domestic codesharing practices in the US airline industry

This paper documents some stylized facts about domestic codesharing practices in the US airline industry. It is demonstrated that unlike international codesharing, the majority of domestic codeshare tickets do not combine the networks of two carriers. Rather, most codeshare tickets between major US carriers are virtual in nature, whereby one carrier sells tickets on flights operated entirely by another carrier. Moreover, we show that the price of these virtual tickets are, on average, less than those operated and marketed by a single carrier.     

The value and usage of ticket flexibility for short haul business travellers

Fully flexible business class and “full economy” airline tickets are aimed at meeting the needs of business travellers whose travel requirements may change after a ticket is purchased. The provision of these products has implications for airlines’ revenue management systems, which may lead to overbooking and denied boarding. Low-cost carriers have developed a method by which tickets can be changed only when required. This paper investigates the usage and value of ticket flexibility by business travellers as the popularity of high fare-fully flexible tickets has fallen in recent years. A survey of 284 business travellers showed that business travellers change their flight arrangements in only 32% of short haul trips. A stated preference study investigated the likelihood of respondents to change tickets in three hypothetical scenarios. The results indicate that to extend a business trip for business purposes travellers are confident that their company will bear the cost of changing a ticket valuing additional time at about £54 per hour but that the value of personal time when travelling is fairly low at £15 per hour. The study concludes that business travellers do not need to change their tickets often and that when they do, low-cost carriers offer a more cost-efficient method of providing ticket flexibility. This pay-for-usage approach to ticket flexibility undermines the traditional airlines’ pricing structures and this has contributed to the reduced, relative value of business class and full economy class tickets for short haul air travel.     

How motivation,opportunity and ability can drive online airline ticket purchases

Despite the resources airlines are devoting to increasing e-commerce, the key drivers of online airline ticket purchases have been little explored. This study analyzes how motivation, opportunity and ability influence patrons’ intentions to purchase tickets online and the features that influence online airline ticket purchases. A sample of online purchasers of airline tickets in Spain is examined.     

Drivers and barriers to online airline ticket purchasing

Although online sales of airline tickets are growing, many travellers are still reluctant to use the web as a purchase channel. Given the cost advantages of online sales for airlines, it is useful for them to know the main drivers and barriers affecting the use of the Internet to purchase tickets. This study analyses the influence of risk, perceived usefulness and perceived ease of use on the airline ticket online purchase intention. The results of a survey show that perceived purchase risk and perceived usefulness exercise a direct influence on airline ticket purchasing intentions, while perceived ease of use has an indirect influence through perceived usefulness. Psychological risk, performance risk and privacy risk are the predominant perceived risk dimensions in airline tickets purchase, whereas social risk and time loss risk are negligible.     

The decline of the traditional travel agent model

This article analyzes the struggle between traditional travel agencies and airlines to gain control of the Spanish airline services market. Also analyzed is the strong emergence of a third player, online travel portals that act as online travel agencies. We use a multinomial logit model to study the influence of 27 socio-economic factors and trip attributes on passenger purchase channel choice. The results show that the profile of a passenger who has a greater likelihood of making his/her bookings online is that of a young person, a student or educated to a high level, a habitual traveler, booking a simple journey and using an LCC. The factors linked to an increased likelihood of making purchases by phone include: being male, middle-aged, on a business or short trip, and the passengers usually use a travel agency. Finally, passengers who are over 65 years of age, with a lower academic level, who use a travel agency and are going to make a more complicated journey, are more likely to purchase their tickets in-store.     

Evaluation of passengers' buying behaviors toward low cost carriers in Southeast Asia

The purpose of this paper is to examine how Southeast Asian passengers' attitudes and behaviors affect their buying intention and actual purchase of Low Cost Carrier (LCC) tickets. A research model was developed based on the Theory of Planned Behavior. A survey of 791 passengers was conducted in two major airports in Thailand to test the hypotheses. Results indicated the important role of passengers' attitudes, subjective norms, and perceived behavioral control in LCC passengers' buying behaviors. The paper provides LCCs with useful information about passengers’ attitudes and behaviors toward using LCC services, which will help the carriers form necessary strategies to attract more customers.     

铁路客运中转径路计算模型研究

针对目前径路计算中缺乏实时性、径路维护工作量大、径路选择缺乏灵活性等问题,从分析径路计算方式人手,结合车站发售通票业务特点,提出一种改进的统一径路计算模型。该模型充分平衡预先计算与实时计算的优点,在保证径路有效性和合理性的前提下,对径路计算中的车站个性径路信息和全路共性信息进行有效剥离,从根本上解决了径路计算存在的问题。