Customer experience: a systematic literature review and consumer culture theory-based conceptualisation

Management Review Quarterly - The study aims to summarise and classify the existing research and to better understand the past, present, and the future state of the theory of customer experience....     

To merge or not to merge: That is the question

In this paper we analyze the implementation of socially optimal mergers when the regulator is not informed about all parameters that determine social and private gains from potential mergers. We show that implementation requires a certain degree of agreement between social and private incentives. The most important example where this congruence is present is when the uncertainty refers to cost savings, because in this case society and firms want costs savings to be as high as possible. Then, it is possible to induce firms to truthfully reveal the costs savings induced by the merger.Received: 7 June 2001, Accepted: 14 June 2004, JEL Classification: D78, L13, L41This paper was presented at the First CODE meeting held in Barcelona, June 1997 and in seminars at the universities of Alicante, Caen, Carlos III, Bilbao, Complutense (Madrid) and Málaga. We would like to thank P. Amor ós, D. Cardona-Coll, P. Hammond, A. Lozano, C. Martinez, V. Merlin, D. Moreno, B. Moreno, D. Mookherjee, J. Naeve, P. Pereira, R. Renault, A. Snoy and F. Vega-Redondo for their useful comments. The authors are solely responsible for any remaining errors. They acknowledge financial support from CICYT BEC2002-02194, PB97-0120, BEC2001-0535 and the IVIE.     

Some factors influencing labour turnover: a review of research literature

The analysis is predominantly undertaken within the framework of the theoretical model of March and Simon [1]; additional factors being inserted where necessary. March and Simon discuss the factors affecting labour turnover in terms of the influences affecting two components: (a) the perceived desirability or undesirability of leaving the employer; and (b) the perceived ease or difficulty of movement from the employer [1, pp. 93–106]. All the factors discussed by March and Simon have been extracted from the text and are shown in diagrammatic form in Figures 1 and 2 along with several additional factors. The procedure adopted in the analysis is as follows: (1) to state March and Simon's hypotheses with regard to specific factors affecting labour turnover; (2) to discuss these hypotheses in the light of relevant research studies; (3) to discuss further variables omitted by March and Simon in the light of relevant research studies; and (4) to discuss the limitations of many of the studies discussed.     

To integrate or not to integrate: HRM practice of Chinese banks in Canada

Abstract

Are emerging market banks necessarily prone to localize HRM when entering developed markets? According to this comparative case study of two Chinese banks in Canada, we instead found a trend toward the integration of HRM with the parent companies’ practices, with varying levels of integration based on factors such as international experience and investment method. Importantly, the current practice, which may appear to be suboptimal in light of the localization imperative, has not prevented the banks from attaining steady financial performance, partly enabled by the carrying-over of home grown customers and the presence of a distinct co-ethnic community. However, such practice may have adverse effects on their long-term success, especially given their claimed aim to become global competitors. A conceptual model is built upon these findings, which also offers important practical implications.     

To cut or not to cut? The Chancellor's Budget dilemma

This article analyses the Chancellor's options for the forthcoming Budget and, in particular, the case for tax cuts. James Nixon, John O'Sullivan and Andrew Sentance argue that there is no case for large reductions, with public borrowing still running at an unsustainable rate and reasonable prospects for growth next year. The case for a modest reduction is more finely balanced. Against a background of public spending restraint, a small tax reduction can be seen as an insurance policy against a much weaker economy next year.     

Toward an integrated model of consumer reactance: a literature analysis

Management Review Quarterly - Psychological reactance gained scholarly attention and is continued to be explored across various disciplines ever since Brehm proposed reactance theory in 1966....     

Drivers,barriers and success factors of academic spin-offs: a systematic literature review

Management Review Quarterly - The considerable economic contribution of academic spin-offs (ASOs) has drawn numerous scholars’ attention to explore the factors that influence their...     

To dissent or not to dissent? Informative dissent and parliamentary governance

Legislative dissent has detrimental effects for both party and legislator, i.e., legislators depend on their party label for re-election, which value in turn depends in part on the party’s reputation of cohesiveness. Commonly dissent has been attributed to “extreme” preferences. I provide an informational rationale for dissent. Costly dissent allows the legislator to credibly signal information about his constituency’s preferences to the Cabinet. As a result the Cabinet can better calibrate its policies with the electorate’s preferences. Dissent is shown to depend on policy preferences as well a the legislators’ electoral strength, electoral volatility, and the cost of dissent. Finally, the results suggests that parties may sometimes benefit from tolerating some level of dissent. I am grateful to Christopher Kam, Randall Calvert, John Duggan, Mark Fey, Eduardo Leoni, Sona Golder, and the anonymous referees for their helpful comments and suggestions. I also wish to thank the Political Institutions and Public Choice Program at Michigan State University for its support. All remaining errors are mine.     

Blockchain technology in the smart city: a bibliometric review

Quality & Quantity - Blockchain can function as a foundational technology with numerous applications in smart cities. The objective of this paper is twofold. First, it provides a detailed...     

From value chain to value network: a systematic literature review

Management Review Quarterly - Although over the years several contributions to the concept of the value chain have been provided, there is no systematic literature review focused on its evolution....     

Manufacturing backshoring: a systematic literature review

The purpose of this research is to review and analyze in a systematic manner the current research published in peer-reviewed international scientific journals on the backshoring of manufacturing. We identify 20 articles published from 2009 to early 2016. We classify and discuss the literature according to publication year, research methodology, industry type, and firm size. Using content analysis, we identify 25 factors that are relevant for backshoring decision-making and categorize them into seven clusters that influence the decision to move manufacturing back. These clusters are: cost, quality, time and flexibility, access to skills and knowledge, risks, market, and other factors. Further, we provide a research agenda for further research on the phenomenon of moving manufacturing back.     

Green consumer behaviour: an experimental analysis of willingness to pay for remanufactured products

Products' end‐of‐life management has recently become a critical business issue. One of the possible end‐of‐life strategies is remanufacturing, which can provide competitive advantages through material and energy savings. Beyond industrial organization challenges, there is a question about the interest of developing a green marketing strategy for remanufactured products. Indeed, remanufactured products can be considered as green products since their industrial process has environmental benefits. Our paper asks whether consumers are willing to pay for remanufactured products, especially when they are informed that these products are ‘green’. We use experimental auctions to elicit consumers' WTP for specific characteristics of remanufactured products. Our study indicates that consumers tend to value the remanufactured product less than the conventional one unless they are informed about their respective environmental impacts. We find no evidence that consumers are willing to pay a premium for the green (i.e. remanufactured) product. However, providing environmental information to consumers has an effect on their WTP for the conventional product: they generally decrease significantly their WTP for the conventional (and thus most polluting) product. Copyright © 2010 John Wiley & Sons, Ltd and ERP Environment.     

To Pool or Not to Pool: Revisited

This paper provides a new comparative analysis of pooled least squares and fixed effects (FE) estimators of the slope coefficients in the case of panel data models when the time dimension (T) is fixed while the cross section dimension (N) is allowed to increase without bounds. The individual effects are allowed to be correlated with the regressors, and the comparison is carried out in terms of an exponent coefficient, δ, which measures the degree of pervasiveness of the FE in the panel. The use of δ allows us to distinguish between poolability of small N dimensional panels with large T from large N dimensional panels with small T. It is shown that the pooled estimator remains consistent so long as δ<1, and is asymptotically normally distributed if δ<1/2, for a fixed T and as N→∞. It is further shown that when δ<1/2, the pooled estimator is more efficient than the FE estimator. We also propose a Hausman type diagnostic test of δ<1/2 as a simple test of poolability, and propose a pretest estimator that could be used in practice. Monte Carlo evidence supports the main theoretical findings and gives some indications of gains to be made from pooling when δ<1/2.     

To pool or not to pool?: A reexamination of Tobin's food demand problem

This paper illustrates the significance of employing data analysis together with standard econometric techniques. A detailed analysis of the same data base used by Tobin (1950), Chetty (1968) and Maddala (1971) indicates (i) the existence of two outliers, and (ii) the presence of serially correlated residuals. It is shown that the conventional estimation and hypothesis testing techniques employed by these authors are extremely sensitive to these two factors.     

"捐还是不捐?" ——如何提高个体慈善捐助行为

慈善捐助行为指个体通过捐赠金钱、时间或物资等方式帮助有需要的群体或慈善组织。个人的慈善捐助行为能够促进社会资源再分配,提高社会整体福祉。因此,如何科学地对慈善活动进行宣传、吸引更多个体参与捐助,对于营销学者而言是一个十分重要的话题。一次捐助包括捐助者、捐助资源、受助者以及社会和文化四个方面,这四个方面的因素既可以单独影响消费者的慈善捐助行为,又可以相互影响对慈善捐助行为产生交互作用。由此可见,个体的慈善捐助行为是十分复杂的,将通过对这四方面因素的梳理以提高我国公益组织对个体捐助行为的理解,进而采取有效的宣传以募集更多的捐助。     

A systematic literature review of entrepreneurial opportunity recognition: insights on influencing factors

In the last three decades, research studies investigating how individuals recognize entrepreneurial opportunities have advanced rapidly and have become a key topic in the modern entrepreneurship literature. To advance this important concern further, we present a systematic literature review of the entrepreneurial opportunity research field and its status. Contrary to conventional wisdom, this research suggests that the field is fragmented and empirically underdeveloped. A comprehensive literature analysis shows that only a handful of authors have contributed specifically to developing dialogues related to opportunity recognition and that the topic is considered primarily as an ancillary issue by many authors and academic journals. Based on analyzing 180 articles, we classify existing contributions into six influential factors: prior knowledge, social capital, cognition/personality traits, environmental conditions, alertness, and systematic search. Moreover, by developing a framework, we communicate critical insights regarding the opportunity recognition process. The contribution of individual articles to the proposed factors is presented in a research synthesis table. We conclude by presenting several directions for future research related to opportunity recognition.