Measuring What Really Matters to Consumers

Virtually every major interest group except consumers has developed a ranking system or report card that can be used to galvanize the public and pressure policy makers for change. This article discusses the potential value of consumer‐relevant indices that permit international comparisons and addresses some of the challenges to constructing these measures.     

制造渴望的奢侈品牌传播

奢侈品牌的传播有何独特规律？传播在奢侈品牌树立的过程中起到什么样的作用？本文试图为您勘究竟。     

品牌定位:让品牌充满活力

现代啤酒市场是复杂多变且非常广阔的,不管啤酒企业的规模有多大,都不可能满足所有消费者对啤酒产品的需求,只能满足特定目标消费者的部分需求。这就要求企业根据自身的优势,进行准确的品牌定位,并有针对性地开展营销活动,最大限度地发挥企业资源效益。所谓品牌定位,就是针对目     

Brand community: Drivers and outcomes

Groups of users and admirers of a brand who engage jointly in group actions to accomplish collective goals and/or to express mutual sentiments and commitments are known as brand communities. Lately, brand communities have been a heavily researched topic in marketing science. While the positive consequences of brand communities are well documented in the literature, little is known about how brand communities can be facilitated and how consumer–brand relationships can be fostered. This research empirically assesses the relevance of offline (i.e., events) and online marketing management tools (i.e., Web sites with online bulletin boards and online expert chats) to strengthen brand communities by facilitating shared customer experiences and multi‐way interactions. Additionally, the importance of consumer–brand identification as a consequence of such relationship‐building activities is investigated, and the outcomes of a consumer's identification with a brand are analyzed. Important management implications can be derived. © 2010 Wiley Periodicals, Inc.     

Crafting Extraordinary Stories: Decoding Luxury Brand Communications

Advertising is central to creating brand meaning by endowing brands with symbolic values and embedding them within their broader sociocultural context. This study analyzes how the symbolic meaning of luxury brands is constructed in print advertisements. In particular, the study shows how brand communications of luxury brands systematically differ from those of premium and mass-market brands. Through a comparative analysis of thematic and formal characteristics of 208 print advertising campaigns consisting of about 1,700 individual ads from the primary advertising campaigns of four luxury brands, four premium brands, and four mass-market brands, this study identifies three distinguishing factors of luxury brand communication: enrichment, distancing, and abstraction. First, luxury brand advertising enriches the communication content by using more complex campaign templates that make more frequent use of symbolism, rhetorical structures, and storytelling. Second, luxury brand advertising systematically uses distancing techniques, such as temporal, spatial, social, and hypothetical distancing. Third, luxury brand ads use higher-level discourses that allow for different interpretations of brand advertisements. Therefore, this study provides insights into the construction of brand identity in the luxury field, as well as the broader sociocultural construction of luxury and the evolution of its core symbolic constituencies.     

国际奢侈品牌中国高端消费市场进入模式分析

本文选择3个具有典型意义的国际奢侈品牌,以交易成本理论和市场进入理论为框架,采用多案例研究方法,从品牌管理、分销零售和财务运营3个核心方面对国际奢侈品牌中国高端消费市场成功进入模式进行分析,提出奢侈品牌市场进入理论,其具体包括3种模式:(1)全直营模式;(2)直营和代理并存模式;(3)全代理模式。通过对其他多个国际奢侈品牌案例进行的确认性研究,验证了以上典型模式分类和奢侈品牌市场进入理论。基于研究发现,结论部分对中国品牌管理提出了适合中国国情的建议。     

品牌进化新动力

“建设责任品牌,不能以传统品牌的思维来操作.”责扬天下（北京）品牌文化传播有限公司首席策略官庄巍如是说.作为第一家以企业社会责任品牌管理与品牌传播为核心服务目标的专业品牌机构,责扬天下（北京）品牌文化传播有限公司早在2012年就开始致力于责任品牌研究,并涉及到品牌管理、传播、营销及评估体系等多项工作领域.在接受本刊记者的采访中,庄巍描绘了一幅美好的责任品牌建设蓝图.     

Dimensions of Luxury Brand Personality: Scale Development and Validation

Both the marketing industry and academia have been paying more attention to the growth and potential of the luxury market. This research developed a theoretical framework for understanding the dimensions of luxury brand personality and a reliable and valid scale that measures these dimensions. When 30 luxury brands, ranging from fashion to automobile and retail, were assessed on a set of diverse personality attributes, six dimensions representing luxury brand personality were identified: Excitement, Sincerity, Sophistication, Professionalism, Attractiveness, and Materialism. Findings indicate that while three dimensions, Sincerity, Excitement, and Sophistication, share similar qualities with those identified in Aaker's (1997) scale for general brand personality, the other three dimensions, Professionalism, Attractiveness, and Materialism, reflect meanings unique and specific to luxury brands. Altogether, the results of this research hold the notion that luxury brands serving as consumption symbols provide both utilitarian benefits and symbolic meanings to contemporary consumers.     

Creating Meaningful Brands: The Relationship Between Brand Name and Brand Mark

Marketing theorists espouse that the long-term success of a brand is contingent upon the proper selection and operationalization of brand meaning prior to market entry. Nevertheless, prior research has not addressed how to design multiple branding elements that together can convey consistent brand meaning. Results of the first study support a relationship between structural characteristics of the brand name (e.g., front vs. back vowels) and the brand mark's size, shape, and color. The second study found that brands with marks that are consistent in design with the brand name better communicate intended brand meaning. An important implication is that a properly operationalized brand may require fewer marketing expenditures to create brand image.     

Brand Orientation: A Mindset for Building Brands into Strategic Resources

Learning to see intangible values and symbols as resources is the necessary step in brand orientation. At certain companies, this can mean a step into a new reality - brand reality. A new way of approaching brands within companies. This is the heart of the discussion that will be pursued in this article. In the research field that deals with strategic brand management, considerable steps forward have been taken through the development of such concepts as brand equity and brand identity. Nonetheless, there has as yet been no fundamental discussion about the way in which brands are mentally approached or about the overarching conceptual frameworks that are used by companies that compete primarily via their brands. Based on experiences from case companies, including Nestlé, DuPont, Tetra Pak, Volvo, and Pharmacia Upjohn Nicorette, the critical question will be examined of how an organization's approach is affected when its brands become to an ever greater degree the hub around which operations and strategies revolve. The organization's overall goals, values, and positions come to be expressed through brands, and thus acquire an identity. Does this changed mindset mean that we must begin to rethink the market concept and challenge the assumption that "the customer is always right"? Should the guiding light of brand development always be that of "unreservedly satisfying the customer's wants and needs", no matter what the price? Experiences from the above companies show that integrity and brand competence are required in order to create, develop, and protect brands that have an identity, and not just an image.     

Exploring Social Media Engagement Behaviors in the Context of Luxury Brands

Content analysis of in-person interviews with luxury shoppers in Paris identified 11 discrete social media engagement behaviors. Findings indicate that consumer engagement behaviors (CEBs) have different potential for luxury brand cocreation depending on their intended audience, degree of applied effort and creativity, complexity of motivations, and dominant content creation style, but not on choice of social media platform. Luxury marketers can preserve their unique positioning in social media by offering top-quality visual content reinforcing the desired brand associations to (a) generate active and creative behaviors by influentials and (b) promote low-effort, high-virality behaviors by consumers motivated by less complex needs.     

品牌重塑的成功之道

<正>2010年6月30日,李宁品牌口号"一切皆有可能"(Everything is possible)及其标识正式"退役",新口号"Make The Change"(让改变发生)开始启用。富有李宁自     

奢侈与大众:参照群体影响下的自我-品牌联系

基于参照群体影响理论,本次研究目标是考察3类参照群体影响下,消费者形成自我-品牌联系的差异.研究表明:消费者对公开消费奢侈品牌和私下消费奢侈品牌的自我-品牌联系,在价值表达性影响下评价最高;对公开消费大众品牌的自我-品牌联系,在功利性影响下评价最高;对私下消费大众品牌的自我-品牌联系,在信息性影响下评价最高.研究的管理意义在于帮助企业和市场营销人员利用参照群体影响效用制定合理的产品信息交流策略.     

Prioritizing Geo-References: A Content Analysis of the Websites of Leading Global Luxury Fashion Brands

ABSTRACT

The current study investigates the extent to which various types of references to geographic entities are being used in communications with consumers on global websites of 15 leading luxury fashion brands. Using the Relevance-Distinctiveness-Believability framework, we posit that references to country of brand origin and to relatedness to developed Western countries are the most distinct and relevant and will be used more frequently than references to brand globalness and non-Western developed countries. We also suggest that Caucasian (i.e., “White”) models will be depicted more frequently than other ethnicities to further connect brands to Western countries. The analysis of 3,750 explicit-verbal, implicit-verbal, and non-verbal geo-references supports our predictions. These results suggest that, at least for the luxury fashion industry, the value of references to the country of brand origin and to the brand's relatedness to Western countries is substantially higher than the value of brand globalness. The article discusses the applicability of the RDB framework for prioritizing different types of geo-references and suggests venues for future research.     

广告能为品牌做些什么

广告的确在品牌的成长中起着非常重要的作用。但一个品牌的成功，最关键的要素是创新。     

品牌延伸策略及其应用

现今,品牌策略中心的品牌延伸策略正成为许多企业发展策略的核心,然而,它又是一项复杂的策略,运用不当,往往会适得其反。因此,在实行品牌延伸之前,要仔细进行原品牌市场定位、市场细分、新旧产品相关性、消费者对品牌的偏好程度等各方面因素的研究分析,在此基础上采取循序渐进、协调结构、优化功能、应变调整等有效方法才能确保策略实施的顺利发展。     

What Really Counts When Hospitals Adopt a Marketing Orientation:

Evidence continues to accumulate which supports marketing's contribution to hospital performance. When hospitals do adopt a marketing orientation they reap the benefits of higher occupancy rates and revenues. The study advances our understanding of the relationship between marketing orientation and hospital performance by investigating the specific contribution of each component of marketing orientation. Results indicate that hospitals should develop a "gestalt" market orientation, with all its components, but a well-developed customer philosophy makes the single greatest contribution to hospital performance.