An Experiment on Retail Payments Systems

We develop a novel theoretical and experimental framework to study adoption and use of cash versus electronic payments in retail transactions. The design allows us to assess the behavioral impact of sellers' service fees and buyers' rewards from using electronic payments. In the experiment, buyers and sellers faced a coordination problem, independently choosing a payment method before trading. Sellers readily adopted electronic payments but buyers did not. Eliminating service fees or introducing rewards significantly increased adoption and use of electronic payments. Buyers' economic incentives were crucial for the diffusion of electronic payments but cannot fully explain their adoption choices.     

Introduction to Retail Payments: Mapping Out the Road Ahead

This article introduces four papers that were presented at a payments conference “Retail Payments: Mapping Out the Road Ahead,” which was held at De Nederlandsche Bank in Amsterdam in April of 2016. These papers focus on various behavioral aspects of consumers and merchants in their choice and acceptance of payment instruments and payment activity. End-user behavior has implications for how the retail payment landscape is likely to evolve and, therefore, will need to be considered by policymakers charged with overseeing the development of retail payments.     

我国商业银行零售业务发展策略研究

本文在总结我国商业银行零售业务现状的基础上，借鉴国外商业银行以及我国一些商业银行取得的成功经验，重点分析了我国商业银行零售业务发展策略，并从观念、组织结构、人才培养、产品创新、市场营销等方面进行了论证，同时提出相应的对策建议。     

Retail Trading and IPO Returns in the Aftermarket

Using trade size from the Trade and Quote (TAQ) data set as a proxy for individual versus institutional trading, this paper finds that the effects of trading of these two types of investors on initial public offering (IPO) returns on the first trading day depend on the hotness of the IPO. My regression results reveal that IPOs’ open-to-close returns are positively related to small trade participation, small trade purchases, and small trade order imbalance in the hot IPO sample, but not in the cold and neutral IPO samples. In addition, the aftermarket prices of cold and neutral IPOs are primarily driven by the trading of institutional investors, who are less likely to be driven by sentiment.     

2006年世界零售银行报告

世界著名咨询公司(Capgemini)、荷兰安泰集团(ING)和欧洲金融管理协会(EFMA)连续三年共同发布对全球零售银行市场的研究报告。报告提供了这一行业的动态综览,特别是调查了世界范围内银行产品和服务的定价结构与演变。报告对零售银行业的主要趋势——多服务渠道策略作了焦点分析。此外,在为客户开发远程渠道的同时,银行已开始采取主动措施重新定位分支行,但存在各种风险,因此报告提供了对银行改造其销售模式,并生成新客户关系模型的分析。本刊翻译并节选了报告的主要内容。     

零售银行在中国：如何平衡发展与赢利——访罗兰贝格国际管理咨询公司副总裁及合伙人罗曼

当前国内各商业银行在公司业务方面的竞争已经日趋白热化,其增长的空间已经有限;同时,资本市场的发育将进一步增加企业在直接融资方面的比例;城镇居民的收入和储蓄水平持续上升;这些都促使各商业银行将零售业务作为未来发展的重点,零售银行的市场正经历高速的增长阶段。对于各家国内的商业银行来说,目前面临的一个重要问题是,在零售业务高速增长的同时如何保证其盈利性。本刊记者为此专访了罗兰贝格管理咨询公司副总裁罗曼先生。罗曼先生就零售银行业务及其在中国的发展发表了自己系统、全面的的阐述和分析。     

浅谈中国商业银行零售业务战略

本文根据我国商业银行零售业务发展现状，分析我国商业银行零售业务的发展趋势，提出了在市场经济背景下各商业银行的发展战略。     

西部国有银行向零售业务转型的策略分析

西部地区国有银行能否提高零售业务在整个业务中的占比关系到国有银行经营质量和抵御风险能力的改善,关系到国有银行在以ROE和ROA为盈利能力衡量标准的情况下,能否达到国际同业的先进水平。本文通过对西部国有银行在业务转型中所遇到的实际困难的分析,提出了应对办法,并指出服务大众、错位竞争应为国有银行转型的立身之本。     

扁平化改革对商业银行零售业务的影响

当前国内商业银行正按照监管部门的要求积极推进扁平化改革,主要举措是削减同一城市内机构网点的管理层次,即从原来城市内的三级管理模式向两级管理模式转变。同时,零售业务正日益成为国内商业银行发展的战略重点之一。如何使商业银行的扁平化改革更好地促进零售业务的发展?正是本文旨在解决和回答的问题。本文分析了分行扁平化改革对商业银行零售业务的积极影响和可能产生的不利影响,介绍了西方商业商业银行扁平化模式下零售业务运作的特点,并力求找到国内商业银行实施扁平化改革后拓展零售业务的有效方法。     

零售银行业务前景展望及其对策研究

一、我国银行零售业务 的前景展望 1、展望未来,零售业务必将高速发展,市场竞争将日趋激烈 在我国入世的最初2—5年中,随着各项减让措施的逐步落实,我国     

依靠对称化：规避银行零售业务经营风险的路径

银行零售业务已经成为我国商业银行业务拓展的重要领域,随着我国商业银行零售业务的不断拓展,如何将零售业务经营的风险控制在最低限度已经摆到了各商业银行的议事日程.     

银行零售业务转型中信用卡业务的风险管理

根据国内银行业大力发展零售银行业务的总体战略趋势,本文简要分析了我们发展银行零售业务的主要困难、努力方向,重点分析了作为零售业务中最有发展潜力和最具有活力的信用卡业务的风险管理方法、理论、可供借鉴的经验。     

国有商业银行零售业务发展的问题及对策

由于零售银行业务收益的稳定性和增长性,国内商业银行纷纷提出向零售银行业务的战略转型,使得零售市场的竞争日益激烈。本文基于我国零售银行市场结构特征的演变趋势,分析了我国国有商业银行零售业务发展中面临的问题和困难,并借鉴国外活跃银行发展零售业务的基础条件和经验,为我国国有商业银行零售业务的拓展提出了相应的对策。     

商业银行零售业务客户满意度的影响因素

本文通过对客户满意度相关文献的回顾,结合当前我国银行零售业务的现状,建立了零售业务客户满意度指标体系,并在问卷数据的基础上,对客户满意度的影响因素进行实证研究,发现等候时间、满意水平、服务态度和环境满意度是影响客户满意度的重要因素。考虑到我国银行业的实际经营情况,本文提出了改善商业银行零售客户满意度的四项措施:加强自助服务体系建设,以客户为中心梳理业务流程,尽量降低排队时间;提升处理投诉的客户满意度,消除客户的不满意程度;从培训员工态度入手提升整体服务质量;积极改善银行营业环境。     

Research on the Access to Bank of Market First Choice in Retail Banking Business

评价一家商业银行市场地位的因素有很多,“市场首选”无疑是一个重要的标准。对于主导未来竞争格局的零售业务而言,要实现“市场首选”,其关键在于塑造和培育核心竞争力。本文通过零售业务核心竞争力“钻石体系”和评价模型的构建,力求揭示零售业务核心竞争力的影响因素及其相互关系,建立一个科学合理的零售业务核心竞争力评价体系,为商业银行加快发展零售业务、打造零售业务的市场首选银行提供决策参考。     

新形势下我国零售银行业务发展探析

在英国《银行家》杂志每年公布的全球1000家大银行中。保持强劲优势的各家银行集团大多依托零售银行业务提升公司收入和利润。近年来。美国排名前10位的大银行零售资产占总资产的比重持续提升。从20世纪80年代的不到30%。提升至目前的50%左右。     

零售银行业发展趋势分析

零售银行业在我国是一个新兴的领域，与西方发达国家相比，我国的零售银行业务有不少缺陷，应当进行产品创新、营销创新、功能创新、制度及管理创新、整体开发创新。     

Knowledge-Based Systems in Retail Banking: A Survey of Current Practice

This paper examines the adoption of knowledge based systems (KBS) among UK banks and similar organizations. Its findings are based upon a survey of 20 large banks and building societies in which data on KBS applications were collected by questionnaire and interview. Data were obtained on application types, development costs, systems users and future intentions. The findings are presented below in the form of an analysis and a number of short case studies. The study found that while fourteen of the twenty organizations had some experience with KBS the technology was very marginal to the banks’ information technology (IT) strategies, with no bank committing more than 2% of their IT budgets to KBS and most spending much less. The study concludes by examining some possible explanations for the low level of KBS usage and considers the case of KBS in the context of an innovation diffusion model. © 1997 by John Wiley & Sons, Ltd.     

零售银行产品创新的基本范式：一个住房抵押贷款例子

零售银行业务是基于关系和产品来经营的,产品创新对于商业银行发展零售业务至关重要。本文首先归纳了国际零售银行业产品创新所遵循的两种基本范式:参数化和打包,再探讨了基于住房抵押贷款的参数化和一体化产品创新,最后对我国商业银行开展零售产品创新提出了具体建议。     

A Test of the Law of One Price in Retail Banking

This paper investigates the level and the determinants of retail banking interest rate differences among Spanish banks in the period 1989–2003. We find that the interest rates of twenty five different bank loan and deposit products adjust rather rapidly to their long-term values in response to external shocks, as the relative version of the Law of One Price predicts, but the evidence runs contrary to the absolute version of the Law. Credit risk premium, part of the marginal cost of the loans granted by a particular bank, is an important source of interest rate dispersion across banks and loan products, both before and after Spain joined the Euro zone. Therefore, differences in credit risk policies across banks must be taken into account when forming expectations about European retail banking integration.