设备维护外包服务商绩效评估指标研究

探讨了基于外包合同的设备维护业务外包服务商的绩效评估指标问题,指出设备维护外包合同是外包服务商绩效评估的基准。根据外包合同的基本要素的性质,构建了设备维护外包服务商绩效评估指标体系,以指标实现值与合同目标值为基础,提出了各指标的度量方法。     

设备维护业务外包中设备维护系统的DEA评估

论述了设备维护业务外包中设备维护评估的特点,讨论了DEA及其中的滑动窗口分析方法在设备维护业务外包绩效评估中的应用,并探讨了应用DEA进行设备维护业务外包绩效综合评估的方法和步骤,为解决设备维护业务外包的评估问题提供了一种思路;最后,提出了DEA方法在企业规避由于供应商绩效水平的波动带来的风险中的作用.     

基于模糊综合评价的制造业物流外包研究——以杭州24家制造企业为例

物流服务商可能会寻找理由签订相对不公平合理的条款,使得物流外包合同并不能对物流服务商形成有效的约束。模糊综合评价方法是模糊数学中应用的比较广泛的一种方法。许多事情的边界并不十分明显,评价时很难将其归于某个类别,于是我们先对单个因素进行评价,然后对所有因素     

W财务外包服务商财务顾问绩效管理系统设计与实践

随着现代服务业的发展,财务外包服务公司如雨后春笋般出现.财务外包服务商如何招聘到合适的优秀员工并有效激励员工持续为客户提供满意的高质量财税服务,将是财务外包服务行业人力资源管理的重要课题.本文以W财务外包服务商绩效管理设计前后对该公司的业绩影响为研究案例,研究分析绩效管理对财务外包服务行业甚至于广大中小企业的重大借鉴意义,同时,本文也提出了进一步完善绩效管理系统的建议.     

基于AHP-模糊综合评价法的第三方物流企业绩效评估应用

以绩效评价指标体系为基本依据,以AHP-模糊综合评价模型为技术向导,以EXCEL计算表为计算工具,结合实际案例,构建了具有实践指导意义的第三方物流企业绩效评估模型,从而为降低外包企业风险、提高外包企业的综合效益、加强第三方物流企业绩效评估的实证研究奠定了理论基础。     

供应链环境下第三方物流服务商选择研究

第三方物流服务商的选择在企业物流外包中占有非常重要的地位首先介绍了第三方物流服务商选择研究现状,然后建立了第三方物流服务商评价选择的指标体系,运用模糊综合评价法,从定性和定量的角度给出了物流服务商选择模型,并结合实例进行了分析。     

基于多级模糊层次分析法的事业单位绩效评估方法研究

绩效评估现已成为一种新型的管理工具,在绩效评估体系中,评估方法的确立直接决定着绩效评估的科学性与准确性。本文对事业单位绩效评估方法进行了研究,提出了将层次分析法和模糊评价法相结合对事业单位绩效进行评估。     

基于熵权法的信息系统外包服务商评选方式研究

现代企业信息系统的快速发展和信息系统应用的专业化、复杂化,使得信息系统外包已成为一种重要的信息系统管理模式。通过外包,企业在加强了业务流程与信息系统技术整合的同时,能够改良信息系统管理部门的绩效。因此,信息系统外包服务商的选择评价方法,成为了信息系统外包过程中的最主要问题之一。文章基于通过访谈的方式修订的指标和SPSS13.0软件分析检验的指标体系,通过熵值法计算出数据的客观权重,再利用企业决策者偏好理论,通过变权方法对权重进行进一步修订,最后运用PROMETHEE-Ⅱ方法对外包商资质排序以构成完整的评价模型。     

基于DEA与模糊综合评判的第三方物流服务商评价研究

本文采用基于DEA（数据包络分析）与模糊综合评价相结合的方法,构建了具有实用性的第三方物流商评价与选择模型。将定量分析和定性分析充分结合,并以实例证明该方法的优越性,为供应链上游外包企业选择第三方物流服务商提供了决策依据。     

灰色理论在绩效考评中的应用——以销售人员360°绩效考评为例

本文以销售人员360°绩效考评为例,将灰色理论运用于绩效考评中,采用模糊评价方法,很好地结合了绩效评估中“硬评价”与“软评价”的优点,是对360°绩效考评方法的实际应用的一种新的探索。     

Unlocking the business outsourcing process model

Outsourcing has emerged as a prevalent business practice that is having a transformational impact on how many organizations manage their global supply chains. Despite this prominence, anecdotal reports from multiple reputable organizations suggest that many businesses fail to realize the benefits anticipated from their outsourcing initiatives. Motivated by these observations, this study investigates those management practices during the outsourcing process that are key drivers of outsourcing performance. Specifically, detailed data from 198 sourcing executives and managers responsible for outsourcing initiatives are used to investigate the influence that strategic evaluation, contractual completeness, and relationship management practices have on achieving projected outsourcing results. The results offer strong empirical evidence that outsourcing performance is significantly influenced by extensive strategic evaluation and proactive relationship management practices. Moreover, the impact strategic evaluation has on outsourcing performance is not direct, but rather is partially mediated by the relationship between the parties. Finally, the results show that contractual completeness does not distinguish between successful and unsuccessful outsourcing efforts, and can be considered qualifying activity.     

Optimizing the Information Outsourcing Practices of Primary Care Medical Organizations Using Entropy and TOPSIS

As clinics strive to select information technology contractors that meet their particular outsourcing needs, the medical sector urgently needs evaluation criteria for outsourcing to information technology contractors to alleviate unnecessary risks and achieve an excellent performance. Therefore, this work presents an entropy combined technique for order preference by similarity to ideal solution (TOPSIS)-based decision-making method for clinics to objectively assess the quality of an information technology supplier when outsourcing their medical information needs, as an alternative to previous decision-making approaches based on subjective evaluations. Each sub-criterion for outsourcing vendors is evaluated using the Delphi method. Moreover, results of interviews with experts are integrated with the entropy method to calculate each criterion of an objective evaluation weight for medical information system (MIS) vendors. Furthermore, a TOPSIS-based survey is designed using comparison to effectively respond to MIS outsourcing demand scores for each item. Furthermore, the proposed entropy and TOPSIS-based decision-making method can provide administrators in hospital clinics with a decision-making and evaluation criteria that actively encourage the medical sector to outsource its information technology needs to contractors.     

军事物流外包风险研究

随着新时期世界军事革命的兴起以及军事物流理论的完善,军事物流外包的地位日益重要,同时军事物流外包存在的风险也越来越明显。结合风险管理的相关理论,讨论了军事物流外包风险的识别、评估、处理和监控,并且给我军军事物流外包风险提出了具体对策。     

军事物流外包风险识别与防范

军事物流外包是当前军事物流领域的研究热点和重点之一。军事物流外包的实施,因受到各种政治因素、社会因素、自然因素、经济因素、技术因素的影响和制约而面临着各种各样的风险。文章从物流外包的概念入手,分析了军事物流外包在政治、道德、经济、信息等方面风险形成的机理,从坚持军事决定原则、建立法制法规体系和协商机制、建立监控评估体系、疏通信息传递渠道四个方面提出了防范措施,并对下一步在风险评估指标体系及评估方法等方面的研究重点进行了展望。     

军事装备维修外包承包商评估体系研究

针对军事装备维修外包的特点,对承包商评估展开研究。分析了军事装备维修外包承包商评估的目标,建立了军事装备维修外包承包商评估体系,详细分析了实施内容和方法。     

Productivity Growth, Efficiency and Outsourcing in Manufacturing and Service Industries

This paper is a survey of recent contributions to, and developments of, the relationship between outsourcing, efficiency and productivity growth in manufacturing and services. The objective is to provide a thorough and up–to–date survey that provides a significant discussion on data, as well as on the core methods of measuring efficiency and productivity. First, the readers are introduced to the measurement of partial and total factor productivity growth. Different parametric and non–parametric approaches to the productivity measurement in the context of static, dynamic and firm–specific modelling are discussed. Second, we survey the econometric approach to efficiency analysis. The issues of modelling, distributional assumptions and estimation methods are discussed assuming that cross–sectional or panel data are available. Third, the relationship between outsourcing and productivity growth in manufacturing and services is discussed. The correspondence between a number of hypotheses and empirical findings are examined. Examples of varieties of relevant empirical applications, their findings and implications are presented. Fourth, measurement of inputs and outputs in manufacturing and services are discussed. Finally, to promote useful research, a number of factors important to the analysis of outsourcing, efficiency and productivity growth in the service sector are summarised.     

基于ANP-TOPSIS方法应急物流外包商的评价与选择

首先文中根据应急物流的特点设计了应急物流外包供应商的评价指标体系,然后利用ANP-TOPSIS模型确定指标的客观权重,并计算和分析方案的排序;最后进行算例研究,为选择应急物流外包供应商提供了理论研究。     

基于人工神经网络的企业物流业务外包决策方法

结合运筹学和模糊数学，对物流业务外包决策过程中的BP网络应用进行了深入的分析和研究，给出了物流系统评价体系指标，建立了BP网络模型，通过计算得出了合理的评价结论。     

The perilous effects of capability loss on outsourcing management and performance

The outsourcing of manufacturing activities and business processes has emerged as a prevalent business practice in many industries. Given this state, the lackluster performance of an alarmingly high proportion of outsourcing initiatives is somewhat surprising. In an effort to achieve aggressive cost savings objectives, many outsourcing engagements are associated with organizational resources being disposed of which can lead to a significant operational capability loss on the part of the outsourcing firm. Surprisingly little empirical research has dealt with the issues arising from this capability loss frequently associated with outsourcing. This study strives to address this void. Drawing on multiple theoretical perspectives, this study investigates the direct impact that capability loss has on outsourcing performance, and also the impact it has on the outsourcing firm's ability to effectively manage its relationship with the outsourcing provider. Results from our hierarchical regression analysis on 198 outsourcing initiatives suggest an inadequate capability evaluation up front can lead to a more substantive capability loss. Subsequently, we find that a more extensive capability loss has a direct negative effect on outsourcing performance. Prior studies have established the significant positive effect that developing a committed and cooperative relationship with the provider has on outsourcing performance. Our results corroborate these previous findings, and also demonstrate that capability loss inhibits the outsourcing firm's efforts to develop a committed and cooperative relationship with the outsourcing provider.