新经济环境下员工忠诚度管理——论心理契约构建的重要性

现代企业管理中,企业员工的忠诚度会影响企业经营目标的实现,而心理契约对员工的行为、忠诚度有着决定性的影响。本文主要探讨新经济环境下企业管理中员工的忠诚和"心理契约"的关系,并阐述了有效的心理契约管理如何提升员工的忠诚度,最后根据研究结果给出员工与企业如何共建"心理契约"的建议,为企业领导者及后续研究者提供参考。     

心理契约与员工满意度关系的实证研究

文章通过问卷调查收集相关数据,采用定量分析方法,分析心理契约和员工满意度之间的关系。研究发现心理契约与员工满意度之间存在高度正相关的关系,心理契约的各构面中个人发展因子、工作本身因子、人与人之间关系因子与员工满意度显著相关。最后本研究提出一些基于心理契约提高员工满意度的建议。     

民营企业基层员工心理契约实证研究

人力资源的严重流失已逐渐成为我国民营企业发展的重要制约因素之一,而导致员工离职的关键原因之一又是员工对组织的心理契约发生了违背。通过实证分析研究发现公平的薪酬制度、尊重员工、注重员工的个人发展等因素又在很大程度上影响了员工的心理契约。因此,组织通过构建公平合理的薪酬制度;尊重员工、为员工建立有效的沟通平台以及为员工提供事业发展的空间等措施可以有效地维护员工的心理契约。     

浅析企业员工关系管理

随着企业不断发展,管理者越发认识到人才的稳定及团队的和谐对组织战略目标的实现所起的重要作用。企业对员工的要求逐渐从注重外在的知识技能转向关注更深层次的内部系统,而员工则更注重自身价值的实现、和谐的人际关系和获取平等的人格。企业要通过提升从业者的综合素质,逐步完善员工关系管理的职能,留住关键员工并让其发挥自身价值,从而达到双方共赢的最终目标。     

Organization Promises in the Triangular Psychological Contract as Perceived by Temporary Agency Workers,Agencies, and Client Organizations

Temporary agency blue-collar workers (N = 100), the agencies through which they were hired (N = 12), and the client organizations to which they were assigned to work (N = 11) reported their perceptions on the content and the fulfillment or breach of organization promises within the psychological contract. All data were collected in Belgium through a survey from fall 2002 through spring 2003.Nonparametric tests and t-tests indicated similarity rather than discrepancy in the parties’ perceptions. Fulfillment of the psychological contract was the case rather than breach. When focusing on differences, agencies and client organizations perceived more promises made than their temporaries did. Agencies and client organizations had more favorable perceptions of their promises kept than their temporaries did. The temporaries perceived more promises made by their agencies than by their client organizations.     

Call for Papers

Submission deadline: September 30, 2009     

我国知识型员工流失研究综述

知识型员工作为知识的载体,是现代企业最重要的资源。近年,其流失越来越受到学者的关注。已有的研究成果按照研究内容可以归纳为四类:知识型员工流失的原因和影响因素研究;知识型员工流失的风险控制研究;心理契约的知识型员工流失分析。其中,从心理契约角度进行的研究,已经成为近年的新趋势。但就总体而言,目前国内对知识型员工的研究尚处于起步阶段,实证研究相对缺乏;对如何控制其流失的研究还有待进一步深入。     

心理契约在企业核心员工流失中的作用及其构建

人力资源是企业发展的第一要素,降低核心员工流失率是让众多管理者头疼的事情。合理的流失率有利于企业保持活力,但如果流失率过高,企业将不仅蒙受直接损失(包括替换成本、培训成本等),而且影响企业工作的连续性和其他人员的稳定性。本文针对此问题探讨了心理契约在企业的核心员工流失中的作用及其构建。     

基于心理契约的科技企业核心员工流动管理研究

区别于一般员工,核心员工是科技企业核心竞争力的重要载体,能够为企业创造巨大的价值。然而,由于科技企业核心员工具有较强的自主性、优越感和自我实现需求,维系科技企业核心员工这一特殊群体的稳定也比一般员工难度更大。本文试图从心理契约的视角切入,结合科技企业核心员工的特质及其心理契约的差异性,分析科技企业核心员工心理契约违背的原因,构建心理契约对核心员工流动影响机制模型,分析心理契约的形成、维护、修补三个阶段,提出防止核心员工流动的对策,以期在规范企业行为的同时,提高员工满意度,进而降低企业核心员工流失率。     

Drawing from a bottomless well? Exploring the resilience of value-based psychological contracts in voluntary organizations

In an era of increased involvement by the third sector in the delivery of social services due to public sector outsourcing, this paper explores the resilience of employee psychological contracts in voluntary organizations in the context of their close relationship with state funding bodies. The results suggest that value-laden psychological contracts exhibit some resilience when state funding bodies interfere with the organizational mission of voluntary organizations. However, there are clear limits as to how far value-based aspects of the psychological contract compensate for unfulfilled obligations on the economic and socio-emotional dimensions caused by externally driven cost pressures. The paper suggests serious implications for HR practitioners and wider concerns relating to the quality of care delivered to the vulnerable.     

基于目标导向的核心员工心理契约型激励模型研究

对进行核心员工的特性分析,结合心理契约和目标激励理论,提出了基于目标导向的心理契约型核心员工激励模型。本激励模型以目标为导向,激励核心员工的行为,最终实现核心员工和组织的共同目标。     

Employees' perceptions of HR investment and their efforts to remain internally employable: testing the exchange-based mechanisms of the ‘new psychological contract’

This study investigates the relationship between perceived investment in employee development (PIED) and the internal employability efforts that such perceptions are assumed to influence under the terms of the ‘new psychological contract’. A cross-sectional survey among 238 employees in a Norwegian IT and management consulting firm provides support that PIED relates positively to employees' openness to develop themselves and adapt to changing work requirements (‘internal employability orientation’) and their active pursuit of new competencies and career trajectories within the organization (‘internal employability activities’). However, our findings challenge widely held claims that investment in employee development elicits these responses by way of the reciprocal mechanisms of a social exchange relationship. While PIED is found to relate positively to employees' perceptions of a social exchange relationship with their organization, these positive exchange experiences are not supported to influence internal employability outcomes. Our findings do support, however, that PIED relates negatively to perceived economic exchange relationships that in turn undermine internal employability orientations. Suggestions for future research and implications for practice are discussed.     

Gossip in the workplace and the implications for HR management: a study of gossip and its relationship to employee cynicism

Gossip is a common phenomenon in the workplace, but yet relatively little is understood about its influence to employees. This study adopts social information theory and social cognitive theory to interpret the diverse literature on gossip, and to develop and test hypotheses concerning some of the antecedents of gossip, with an aim of developing knowledge of the relationship between gossip and employee behaviour in the workplace. The study analysed survey data in a two-stage process, from 362 employees across a range of industries in Taiwan. The findings revealed that job-related gossip predicted employee cynicism and mediated the relationship between psychological contract violation and cynicism, and that non-job-related gossip showed a similar but weaker effect to employee cynicism. The contribution made by this paper is of value to both the academic subject domain and managers in Human Resources. First, we have identified two constructs of gossip, job-related and non-job-related gossip not previously reported and a validated scale has been created. Second, we have confirmed that these different constructs of gossip impact differently on employee behaviour and therefore HR managers should be cautious about gossip in the workplace, as it can cause cynical behaviour amongst employees.     

薪酬制度退耦会影响员工创新行为吗？

组织退耦现象广泛存在于组织实践中,并被认为是组织应对制度环境压力的有效防御策略,但组织退耦对员工创新行为究竟会产生何种影响尚未被深入探讨。本文以薪酬制度退耦为例,探讨薪酬制度退耦与员工创新行为的关系,并检验员工心理契约对二者关系的跨层次调节作用。通过对12家中国企业的342份有效问卷的分析发现,薪酬制度对外退耦对员工创新行为有显著正向影响;组织薪酬制度的对内退耦显著负向影响员工创新行为;心理契约在薪酬制度对外退耦和员工创新行为的关系中未起到调节作用,但在对内退耦对员工创新行为的影响中起到负向调节作用。本文将拓展组织退耦理论的研究层次和范围,对解释组织退耦情境下的员工创新行为具有实践价值。     

心理契约视角下的离职模型研究

如何面对员工的流失,尤其是人才的流失,成为众多企业不得不考虑的一个战略问题。要解决人才流失的难题,关键在于抓住人才流失的原因进行对症下药。目前,已有许多文献对员工的离职原因进行了分析,并提出许多离职模型,分析各个变量之间的关系。本文从现有的研究成果出发,结合心理契约的相关理论,尝试从心理契约的角度完善离职模型。