Cross-cultural competence in the context of NGOs: bridging the gap between ‘knowing’ and ‘doing’

Abstract

International human resource management research in non-governmental organisations (NGOs) is scarce and it predominantly focuses on the recruitment and retention of volunteers. The context of NGOs is different from conventional for-profit international business settings with different kinds of challenges, especially in terms of providing appropriate training on managing multi-cultural teams and working with local project partners and communities. The literature also tends to focus on expatriate perspective and not on a host country perspective. We address this gap by examining how project managers and hosts experience cross-cultural issues on overseas assignments. We study volunteer project managers leading international and local youth volunteers during the Raleigh International programme in Malaysia. We use a qualitative methodology and data collected at 3 case locations via participant observation during 120 days contact with the respondents as well as interviews and surveys. We propose the CPACE (Curiosity, Passion, Adaptability, Communication and Empathy) framework describing competences needed in cross-cultural encounters and based on respondents’ actions as well as their words and it is relevant to a NGO context. The framework is intended to lay the foundation for future research and in particular to demonstrate the need for cross-cultural competence to be more grounded in particular contexts.     

Co-operation and conflict in industrial relations: what are the implications for employees and trade unions?

This article explores the effects on employees of co-operation and conflict the workplace, outlining six workplace types. A survey of union representatives UK steel industry reveals evidence of co-operative industrial relations linked to superior terms and conditions, employee involvement and health and safety outcomes. However, it fails to find evidence that co-operative industrial relations are associated a broader HRM package of workplace restructuring, high performance work teams security provisions. Nor is any association revealed between co-operation and a greater role for trade unions. These findings suggest workplace co-operation in this industry remains part of a traditional gainsharing package and an 'alliance of insiders' than an HRM partnership or union incorporation. This raises broader questions the ability of co-operation to deliver important aspects of organizational competitive advantage.     

Unpacking the relationship between young ventures’ international learning effort and performance in the context of an emerging economy

This study investigates the relationship between international young ventures’ learning effort and performance in foreign markets, as well as its underlying contingencies, in the context of an emerging economy. We predict that international learning effort enhances international performance, that this effect is stronger at higher levels of market turbulence and intrafirm trust, and that the enabling role of trust for leveraging international learning effort into enhanced performance is particularly strong in turbulent markets. Results from a sample of 162 Chinese international young ventures support the hypotheses. The study has important implications for research on international entrepreneurship.     

‘Embrace the masculine; attenuate the feminine’ – gender,identity work and entrepreneurial legitimation in the nascent context

This article critically analyses how gender bias impacts upon women’s efforts to legitimate nascent ventures. Given the importance of founder identity as a proxy for entrepreneurial legitimacy at nascency, we explore the identity work women undertake when seeking to claim legitimacy for their emerging ventures in a prevailing context of masculinity. In so doing, we challenge taken for granted norms pertaining to legitimacy and question the basis upon which that knowledge is claimed. In effect, debates regarding entrepreneurial legitimacy are presented as gender neutral yet, entrepreneurship is a gender biased activity. Thus, we argue it is essential to recognize how gendered assumptions impinge upon the quest for legitimacy. To illustrate our analysis, we use retrospective and real time empirical evidence evaluating legitimating strategies as they unfold, our findings reveal tensions between feminine identities such as ‘wife’ and ‘mother’ and those of the prototypical entrepreneur. This dissonance prompted women to undertake specific forms of identity work to bridge the gap between femininity, legitimacy and entrepreneurship. We conclude by arguing that the pursuit of entrepreneurial legitimacy during nascency is a gendered process which disadvantages women and has the potential to negatively impact upon the future prospects of their fledgling ventures.     

‘The times they are a changin’? transformative organizational innovations in financial services in the UK

Much of the management guru-based literature emphasizes the transformational capacity of organizational innovations (OIs). The excellence, quality and reengineering literature purports to abandon hierarchy, bureaucracy and management control; to eradicate conflict and instil an new team and quality-based ethos. Yet much remains unknown about how these OIs are operationalized. Here we question both theoretically and empirically the validity of such transformational claims by reference to our research within financial services. We argue that despite considerable changes, OIs remain both a condition of, and location for, the exercise of organizational power relations. Bureaucratic and hierarchical structures continue to pervade organizations. Work-related pressures and tensions abound concerning issues such as control over the quality versus the quantity of work output, work intensification and job insecurity. All of which impinge upon the performance of OIs, and belie notions of a ‘transformation’ of organizational cultures, structures or strategies.     

Ending an Era of Population Control in China: Was the One‐Child Policy Ever Needed?

The one‐child policy of China, which was initiated in 1980 and was reversed in 2015, has been conceived of as a decision made independently and arbitrarily or a product of impulsive decision making. Therefore, it has received a great deal of criticism from Western democracies. Of course, China faced internal problems related to population, such as the Great Famine of 1958–1961. This might be deemed the direct cause of the one‐child policy. However, the more powerful factors were indirect and of foreign origin. China's one‐child policy was deeply influenced by the West, especially by Western population science. Since the May 4^th Movement in 1919, China has had a tendency to worship science because of the Chinese obsession with Western‐style modernization. In other words, China's one‐child policy is a product of blind imitation of Western population science. The action has resulted in serious negative consequences such as an imbalance of the sex ratio, elder‐care problems, human rights violations, undermining of traditional values, and even endangering the regime. Those problems caused China to reverse its one‐child policy. The authors believe that China should develop a postmodern population policy with Chinese character, based on organic thinking, which takes human feelings seriously and empowers people and allows them to act as subjects or agents in decisions about their families, including the size of their family and the selection of gender.     

Who Speaks,and in What Voice? The Challenge of Engaging ‘The Public’ in Health Policy Decision-Making

Abstract

Despite widespread calls for greater public involvement in governance, especially in relation to health policy, significant challenges remain in identifying any such legitimate ‘public’ voice. This research investigates this problem through a case study. It examines how actors experienced and interpreted a government-commissioned citizen’s jury on health spending prioritization in relation to the work of the local health care consumers’ organization. The analysis highlights an unproductive tension around this encounter, and points to more complementary ways in which such top–down and bottom–up efforts might be coordinated. It, therefore, contributes significantly to efforts to strengthen the public voice in contemporary health governance.     

‘Created’ enclaves for enterprise: an empirical study of Singapore's industrial parks in Indonesia,Vietnam and China

The dynamics of globalization have prompted governments to re-examine accustomed policies, and search for alternative strategies, in order to re-position their economies for the future. This paper explores the spatial context of state involvement in the new economics of competition, with the focus on Singapore's much publicized, and controversial, orchestration of its state enterprise network to encapsulate economic space for Singapore-based firms to expand into the Asian region. This strategic initiative is promulgated on the exportability of Singapore's ‘state credibility’, systemic and operational efficiencies, and technological competencies, to locations where these attributes are less certain. A logit model is applied to questionnaire surveys culled from Singapore's industrial-township projects in Indonesia, Vietnam and China and the findings are presented. The authors conclude that the strategic advantage created for the firms within these privileged investment enclaves, although remarkable, is often at risk from the administrative complexities, and socio-political milieux, of the host environments.     

What factors influence the organizational commitment of public sector employees in China? The role of extrinsic,intrinsic and social rewards

This study investigates the relationship between extrinsic, intrinsic and social rewards, and the organizational commitment of 239 Chinese public sector employees. Hierarchical regression analysis revealed that although variables included to measure extrinsic and social rewards were strongly related to organizational commitment, variables included to measure intrinsic rewards had limited influence. These findings suggest that the antecedents of organizational commitment in the Chinese public sector are significantly different from those in the Chinese private sector and public sector organizations in the West.     

In what sense ‘regional development?’: entrepreneurship,underdevelopment and strong tradition in the periphery

This paper explores whether entrepreneurship can help less successful regions to improve their regional economic situation, without all the benefits that entrepreneurship brings when being ‘stripped out’ to more successful regions. The paper uses the idea that peripheral regions possess qualities of tradition and underdevelopment, and that these help to anchor new firms into these regions, resistant to their concentration in core regions. The paper explores whether particular entrepreneurial events can be regarded as ‘densifying’ the regional entrepreneurial environment, thereby making a positive contribution to its economic development. The paper explores the role of these negative anchors to the entrepreneurial events and the densification process by following a sequence of high-technology spin-out firms in the North East of England. Using a realist methodology attempting to interview all the firms within the sequence which could be found, the paper discovers that quite positive advantages exist within these negative qualities.The paper then considers whether these processes, such as plant closure, might drive entrepreneurship in all regions.