Dysfunctional executive behavior: What can organizations do?

Much has been made of dysfunctional executive behavior in recent years. As such, the purpose of this article is to assist organizations in the design of executive work. To better construct a work environment that diminishes self-serving and unethical behavior, we propose that organizations structure an executive's work around three factors: the accountability environment, managerial discretion, and relationship composition. These factors are used to describe how organizations can better design executives’ work so as to promote more desirable executive behavior. We describe how these factors should be calibrated, as well as how they affect each other.     

THE IMPACT OF INTERNAL MARKETING EFFORTS IN DISTRIBUTION SERVICE OPERATIONS

Marketing efforts can offer firms a greater competitive advantage by overtly stimulating the impact of frontline logistics employees on customer value creation. In such a situation, internal marketing becomes the strategy of choice in both service and product support contexts. A broad marketing mix framework is introduced shifting the traditional application from marketing products to marketing the workplace to logistics distribution employees. Research findings support a multidimensional operationalization of internal marketing. Holistic tests indicate that internal marketing on an interpersonal level is associated with satisfied and higher performing distribution center employees and increased interdepartmental customer orientation.     

Sales employees’ polychronicity and sales-service ambidexterity: Mediation of work engagement and moderation of store manager support

Sales employees are encountered with increasing job demands and volatile changes in the retail environment. In particular, the adoption of smart technologies in the retail sector has pressurized sales employees to be versatile and agile in the new marketplace. In this sense, performing multiple tasks within a limited time frame has become an important quality required for sales employees. Grounded in the job demands-resources model, we proposed that sales employees’ individualized resource (i.e., polychronicity) would be positively related to their sales-service ambidexterity though work engagement. We further posited that an organizational resource (i.e., store manager support) synergistically interacted with polychronicity to predict work engagement and subsequent sales–service ambidexterity. To test propositions, we collected multilevel data from 292 sales employees in 43 home-furnishing stores in India. Results demonstrated that the positive association among work engagement, polychronicity, and sales–service ambidexterity was more pronounced when store manager support was high than when it was low. These findings offer implications to overcome challenges faced by retail stores by indicating factors predicting sales–service ambidexterity in retail.     

The Moderating Effect of the Boundary Spanning Role on Perceived Supervisory Support: A Meta-Analytic Review

This article is a meta-analytic study examining the moderating effect the boundary spanning role has on the relationship between perceived supervisory support (PSS) and other important constructs within the marketing domain, including: job satisfaction, organizational commitment, performance, and turnover intentions. There was a positive relationship between PSS and every construct except turnover intentions, which was negative. Along with this, three out of the four relationships were stronger for boundary spanners as compared to non-boundary spanners. Overall, managers aimed at meeting organizational objectives (e.g. performance; turnover) should provide supervisory support to boundary spanning employees.     

Contribution of sales control in salespeople’s creative selling: Work engagement as a mediator

This study investigated the effects of outcome-based control (OBCS) and behavior-based control (BBCS) on creative selling, by exploring their mediating effects on creative selling through work engagement. We also explored the joint effect of the two sales control systems on work engagement, which can eventually increase creative selling. We collected data from salespeople working at an insurance company in South Korea; 270 of the 303 participants were included in the analysis. Our results revealed that OBCS and BBCS increase creative selling. In addition, work engagement was found to mediate the relationship between OBCS and creative selling but not the relationship between BBCS and creative selling. The joint effect of OBCS and BBCS on work engagement was found to function as a hierarchical combination, meaning that work engagement is enhanced when OBCS is high and BBCS is low. These findings suggest that OBCS and BBCS function through different mechanisms to creative selling when they function separately, and the former acts as a primary control and the latter as a supplement to work engagement when they perform jointly.     

Deviant behavior in retail,when sales associates “Go Bad”! Examining the relationship between the work–family interface,job stress,and salesperson deviance

The unique role of retail sales associates combined with retailers desire to establish relational selling, make associates vulnerable to work–family conflict (WFC). Unfortunately, research examining how retail sales associates cope with a WFC is limited. This research investigates relationships between WFC, job stress, and three dimensions of salesperson deviance: organizational, interpersonal, and frontline. Findings indicate that WFC has a significant direct effect on all three deviant behaviors, as well as job stress. Interestingly, the relationship between job stress and deviant behavior is not significant. This finding adds to the debate regarding job stress as a mediator between WFC and deviant behavior or outcome variable.     

外商直接投资的知识溢出实证分析

外商直接投资传递知识的主要途经是通过知识溢出,本文研究了知识溢出效应,对FDI影响因素进行了实证分析,最后总结了应采取的对策和建议。     

Generation Y employees' retail work experience: The mediating effect of job characteristics

This research examines Generation Y employees' retail work experience. Based upon Brown and Peterson's [Brown SP, Peterson RA, Antecedents and consequences of salesperson job satisfaction: meta-analysis and assessment of causal effects. J Mark Res 1993; 30: 63-77; Brown SP, Peterson RA, The effect of effort on sales performance and job satisfaction. J Mark 1994; 58: 70-80.] job satisfaction model, Gen Y employees work experience framework encompasses the work environment variables of role conflict, role ambiguity, supervisory support, and work involvement to predict job performance, job satisfaction, and, ultimately, retail career intention. Drawing from the job crafting perspective in management theory [Wrzesniewski and Dutton, 2001], this research tests the mediating effect of job characteristics between work environment and job outcomes using structural equation modeling. Study participants were members of a national sample of students (n = 803) from 14 universities in the United States. The findings indicate that job characteristics have a critical mediating role on the relationships for Gen Y employees, suggesting a paradigm shift from passive to active employees who craft their jobs, roles, and selves within a retail organizational context.     

“以竞争换技术”战略与外资溢出效应——基于我国工业部门相关数据的分析

本文采用中国工业部门的相关统计数据,对外商在华直接投资的溢出效应进行了初步探讨。结果表明,外资在我国工业部门各行业产生了显著的溢出效应。此外,内外资企业之间的相互竞争对二者的生产效率有着明显的促进作用。这一方面证明了溢出效应中竞争效应的存在,同时也表明溢出效应的“正反馈”机制已在我国内外资企业之间成功建立。基于上述实证结果,本文最后从“以竞争换技术”的角度提出了促使外资产生更大溢出效应的政策建议。     

论我国外商直接投资的技术溢出效应——基于各地区19个制造业行业的经验分析

利用我国2001年与2002年制造业19个行业的截面数据对外商直接投资的技术溢出效应进行了分析,考察外商直接投资的技术溢出效应。似不相关估计结果表明,整体而言,外商投资是促进技术进步,具有“鲁棒性”的影响因素,同时,对于国内企业或西部地区而言,外商投资具有显著的地区正效应与显著的行业负效应。     

Simple and Painless? The Limitations of Spillover in Environmental Campaigning

The comfortable perception that global environmental challenges can be met through marginal lifestyle changes no longer bears scrutiny. The cumulative impact of large numbers of individuals making marginal improvements in their environmental impact will be a marginal collective improvement in environmental impact. Yet, we live at a time when we need urgent and ambitious changes. An appeal to environmental imperatives is more likely to lead to spillover into other pro-environmental behaviours than an appeal to financial self-interest or social status.

基于不同发展路径的FDI的技术溢出效应研究——以我国沿海发达地区为例

我国沿海发达地区的江苏、浙江、广东3省是"苏南模式"、"温州模式"和"珠江模式"三大模式的发祥地。本文以1998-2007年的面板数据为样本,采用计量模型对制造业外商直接投资在粤苏浙3省的外溢效应进行了比较分析,发现外商直接投资对江苏、浙江两省的本土制造业产生了明显的挤出效应,对广东省则产生了正向外溢效应。进一步的分析表明,3省制造业发展路径的差异,包括产业结构演变、内外资格局、国际分工定位的不同是产生外商直接投资增长效应差异的主要原因。由此说明,单纯推进外商直接投资总额的增长不能解决我国制造业存在的问题,要提高外商直接投资的溢出效应,关键在于根据产业发展路径的结构特征在发展战略与政策方面做出恰当的选择。     

外商直接投资对中部地区技术创新能力影响的实证检验

本文利用1998-2007年我国中部六省的面板数据,实证检验了外商直接投资(FDI)对我国中部地区技术创新能力的影响。结果表明,流入中部地区的FDI能带来中部地区专利申请量和发明专利申请量的显著增长,表明中部地区FDI流入对中部地区技术创新能力有显著的正向促进作用;中部地区人力资本与FDI的结合能在一定程度上促进中部地区技术创新水平的提升,但是贡献程度不高。     

外商直接投资与我国技术创新:基于省际面板数据的实证分析

本文利用我国1998-2006年的省际面板数据实证检验了外国直接投资(FDI)对我国技术创新的影响,同时对港澳台来源FDI和其他来源FDI引发的创新溢出效应的差异也进行了检验。研究结果表明,FDI的进入对我国专利申请总量没有显著影响,但是对外观设计专利申请有显著的促进作用。港澳台来源FDI对我国的技术创新没有显著的溢出效应,而其他来源FDI的溢出效应显著。