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1.
Peter Hosie Payyazhi Jayashree Abdellatif Tchantchane Ban Seng Lee 《International Journal of Human Resource Management》2013,24(21):3980-4007
South East Asian petroleum retailers are under considerable pressure to improve service quality by reducing turnover. An empirical methodology from this industry determined the extent to which job characteristics, training opportunities, age and salary influenced the level of job satisfaction, an indicator of turnover. Responses are reported on a random sample of 165 site employees (a 68% response rate) of a Singaporean retail petroleum firm. A restricted multivariate regression model of autonomy and training opportunities explained the majority (35.4%) of the variability of job satisfaction. Age did not moderate these relationships, except for employees >21 years of age, who reported enhanced job satisfaction with additional salary. Human Capital theory, Life Cycle theory and Job Enrichment theory are invoked and explored in the context of these findings in the South East Asian retail petroleum industry. In the South East Asian retail petroleum industry, jobs providing employees with the opportunity to undertake a variety of tasks that enhanced the experienced meaningfulness of work are likely to promote job satisfaction, reduce turnover and increase the quality of service. 相似文献
2.
In light of increasingly age-diverse workforces, organizations face the challenge of fostering job satisfaction among both younger and older employees. Combining equity theory with an aging perspective, we propose that due to age-related shifts in motives and goals, younger versus older employees’ job satisfaction will depend differently on monetary rewards (outcome side of equity theory), task contributions (input side of equity theory), as well as on imbalances (inequity) in the relationship between monetary rewards and task contributions. In a multisource study with 166 managers, we found that while younger employees were satisfied primarily by monetary rewards, older employees were satisfied primarily by their task contributions. Most importantly, a three-way interaction indicated that younger versus older employees react differently to two types of inequity: Being proportionally over-rewarded (i.e., receiving high monetary rewards for low task contributions) reduced older (but not of younger) employees’ job satisfaction. By contrast, under-reward inequity (i.e., receiving low monetary rewards for high task contributions) decreased younger (but not of older) employees’ job satisfaction. These age-dependent effects of job features on job satisfaction reveal important theoretical as well as practical implications. 相似文献
3.
人-组织匹配(P-O Fit)已成为当今国内外企业管理者和学者研究的热点领域,也是人力资源管理与组织行为学研究的热点问题。主要是因为二者的匹配度能很好地预测个人的工作态度和行为结果,从而影响组织绩效。本文以深圳一民营高科技企业为调查对象,分析研究了个人、组织价值观及其匹配与工作满意度、工作绩效的关系与影响。 相似文献
4.
Romina García-Chas Edelmira Neira-Fontela Carmen Castro-Casal 《International Journal of Human Resource Management》2013,24(3):367-389
To address recent calls in the literature for additional work on the role of high-performance work systems (HPWS) in determining individual outcomes, this study examines the relationship between employees' perceptions of HPWS and intention to leave, as well as the possible mediating role of job satisfaction, procedural justice and intrinsic motivation in this relationship. The model is tested with EQS 6.1, on a sample of 155 engineers from 19 different companies and industries. Results indicate that HPWS is associated positively with job satisfaction, procedural justice and intrinsic motivation. Results also show that only job satisfaction mediates the relationship between HPWS and engineers' intention to leave, whereas procedural justice and intrinsic motivation mediate the relationship between HPWS and job satisfaction. 相似文献
5.
本文认为易被忽视的一线管理者在企业处于作业管理中心的位置,对企业的发展起着十分重要的作用。提高工作满意度和组织承诺水平是释放一线管理者对企业贡献的潜能的重要途径和手段。 相似文献
6.
Dr. Chun-Fang Chiang PhD. Kuo-Ping Wu 《International Journal of Human Resource Management》2013,24(19):2644-2666
Service organizations commonly achieve job satisfaction through internal service quality (ISQ), job standardization, and enhanced customer orientation. However, unlike employees working at headquarters, branch employees do not have access to timely responses and organizational support. This study, using flight attendants working offsite as research samples, looked at how workplace supervisor and co-worker support mediate ISQ and job standardization that contribute to job satisfaction. The results indicated that ISQ and job standardization in branch offices may, directly or indirectly, affect job satisfaction through support from supervisors and co-workers, which strengthened customer orientation. ISQ had a higher impact on supervisor support than on co-worker support, and job standardization had a higher impact on co-worker support than on supervisor support. Based on these findings, a customer-oriented model was established for the branches, and a number of suggestions on theory and managerial implementation were proposed. 相似文献
7.
Young-joo Lee 《Public Management Review》2016,18(1):40-64
Using data from the 2006 Survey of Recent College Graduates, this study examines how education–job match and salary may explain recent college graduates’ job satisfaction in the public, non-profit, and for-profit sectors. The results imply that while education–job match increases job satisfaction in all three sectors, for-profit workers may compensate the loss in job satisfaction due to poor match with increased satisfaction from higher salary. The findings suggest that, in the public and non-profit sectors, increased salary cannot make up the loss in job satisfaction from poor education–job match as much as it does in the for-profit sector. 相似文献
8.
酒店业普遍存在一线员工工作满意度过低的问题,导致一线员工频繁地跳槽,人才流失严重,影响了整个酒店业的发展。在如今一线中心城市尚且存在高度用工荒的情况下,非中心城市的星级酒店如何留住一线员工?本文通过对市级不同星级酒店的实地调查研究以及对个别酒店领导的访谈,通过IPA方法分析了影响一线员工工作满意度的具体因素。 相似文献
9.
本文主要采用描述统计、Cronbach a检验的方法,进行了编制适合陕西省高校教师进行工作满意度测评的问卷的调查。设计了陕西高校教师满意度问卷的模型,并最终确立了最后的问卷。它其中包括五个维度,有工作压力、职称晋升、学校管理、福利待遇、职业兴趣等几个方面。主要通过KMO和Bartlett检验、因子分析、效信度检验来完成的这项工作。调查最后的结果,是为了给实际的工作提供更为直接的指导意义,它对现实具有一定的指导意义。 相似文献
10.
《Spatial Economic Analysis》2013,8(2):197-214
Abstract Using the first six waves of the Welsh boosts to the British Household Panel Survey this paper attempts to explain the determinants of overall job satisfaction and four facets of job satisfaction in Wales, distinguishing between female and male workers and low-paid and higher paid workers. The motivation of the paper is the claim made widely in the EU that low-paid jobs are jobs of inherently low quality, in which case we should expect that job satisfaction would be lower in low-paid jobs. Since there are proportionately more low-paid workers in Wales than in either England or Scotland we would also expect to find that job satisfaction would be lower in Wales than in the other two countries. 相似文献
11.
Alan Felstead Duncan Gallie Francis Green Hande Inanc 《Human Resource Management Journal》2015,25(3):294-310
The resource‐based view (RBV) of the firm has focused attention on the importance of aligning employees' needs with the requirements of the jobs they do. This article focuses on how these needs and requirements interact in terms of learning. It does so in two ways. First, it develops new survey instruments to capture the learning demands of jobs and the learning dispositions of workers and uses them for the first time in a survey of 2,810 employees. Second, it examines how these person and job characteristics correlate with specific aspects of job satisfaction and job‐related well‐being. The results show that although learning alignment is associated with high levels of satisfaction and well‐being, not all learning misalignments are associated with the reverse. 相似文献
12.
如何缓解饭店业员工工作压力、提高员工工作满意度和降低其离职意向,已成为业界与学界共同关注的焦点。本文运用6家饭店271份调查问卷结果,采用PASW18.0多元调节回归分析对工作要求-资源模型(JD-R)进行了验证,结果表明:工作要求和工作资源都分别对工作态度具有主效应;工作控制没有在工作要求即员工工作态度间起调节作用;一般自我效能仅在超负荷工作量-工作满意度、人际冲突-离职意向间起调节作用。此研究结论对饭店业人力资源管理实践具有一定启示意义。 相似文献
13.
福利满意度对员工工作态度的影响机理分析 总被引:1,自引:0,他引:1
福利满意度作为员工对企业福利制度和措施的一种感受和评价,对员工的工作态度和行为产生很重要的影响。文章分析了福利满意度对企业员工工作态度及行为的影响机理,并指出人力资源管理者在提高员工福利满意度,端正员工的工作态度,减少员工离职行为的过程中应当注意的问题。 相似文献
14.
To identify a set of broad factors that reflect the constructs measured in three content models of employee turnover, we hypothesized 19 scales would reduce to five factors related to employee job‐search behavior and actual turnover decisions: one's affect toward the organization, work environment, instrumental attachment, extraorganizational ties, and sense of obligation. Using a sample of 888 staff members from a large university, the factor structure was confirmed. Multivariate regression results also indicated one's work environment, instrumental attachment, and sense of obligation were significantly and negatively related to both job search and turnover, with work environment and instrumental attachment exhibiting the strongest effects. Extraorganizational ties were only significantly and negatively related to job search. Interestingly, affect toward the organization was not significantly related to either job search or turnover. Path analyses indicated the effects of four of the factors on turnover were fully mediated by job search, with instrumental attachment the sole factor that was only partially mediated. Our model provides a foundation for future researchers to test the uniqueness of new predictors of turnover, as well as guidance to practitioners regarding where resources might be best utilized in curbing turnover. 相似文献
15.
通过问卷调查,探讨领导部属交换与员工工作满意度、离职倾向之间的关系,引入工作内嵌入为中介变量探讨影响机制。结果表明:领导部属交换与员工离职倾向显著负相关,与工作满意度显著正相关,且工作内嵌入在领导部属交换与离职倾向之间起完全中介作用;在领导部属交换与工作满意度之间起部分中介作用。 相似文献
16.
《Journal of Transnational Management》2013,18(1-2):105-118
Abstract Or ga ni za tional cul ture and job sat is faction were ex am-ined across four in dus tries in Jor dan. The sam ple con sisted of 234 man -agers and non-managerial employees. The sam ple was randomly selected. The par tic i pants in di cated that the pre vail ing or ga ni za tional cul ture is power, and that the most de sired cul ture is achieve ment. In ad-di tion, par tic i pants showed high sat is fac tion with their jobs. There was a significant correlation be tween job sat is fac tion and power, role, and achieve ment cul tures. 相似文献
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18.
Thomas A. Birtch Emmy Van Esch 《International Journal of Human Resource Management》2016,27(11):1217-1236
This study integrated the Job Demands-Resources (JD-R) model and concept of psychological contract fulfillment into a social exchange theory process framework to improve our understanding how and when job characteristics interact to influence job outcomes. Using survey data (n = 334), we found evidence to support our hypothesized relationships between job characteristics (job demands and job resources) and job outcomes (job satisfaction and organizational commitment); and the mediating role of psychological contract fulfillment (transactional and relational), such that when job resources (job control and support) were high, the negative effects of high job demands on psychological contract fulfillment were attenuated. Theoretical and managerial implications are discussed. 相似文献
19.
工作满意度和离职意愿对于员工和企业都有着非常重要的影响,员工的性格在其中起了非常重要的作用。本文以工作压力为自变量,工作满意度及离职意愿为因变量,归因方式(主要为归因的稳定性)为调节变量,考察归因的稳定性在工作压力与工作结果变量关系间的作用。研究结果发现,归因方式的稳定性在工作压力与离职意愿的关系中起调节作用,不稳定归因倾向将强化工作压力与离职意愿间的正相关,稳定归因倾向将弱化工作压力与离职意愿间的正相关。 相似文献
20.
Jarrod M. Haar Chester S. Spell 《International Journal of Human Resource Management》2013,24(8):1827-1842
Organizational justice has been a frequently used lens for understanding employee attitudes, particularly towards the fair distribution of rewards. This study of 184 New Zealand employees found distributive justice relating to pay, benefits, and rewards to be significantly linked to job satisfaction and turnover intentions. Further, job autonomy was found to significantly interact with these relationships. While employees with high job autonomy reported higher job satisfaction and lower turnover intentions when distributive justice was high, employees with little job autonomy registered significantly larger changes in work attitudes. The findings highlight the importance of felt independence and autonomy over work in the role that justice perceptions play in organizations. 相似文献