营销渠道中关系承诺研究综述

在总结国内外文献中对渠道关系承诺研究的基础上,指出影响渠道关系承诺的主要因素,以期对渠道成员间构建良好的渠道关系提供有益的借鉴。     

态度承诺对关系价值影响作用的实证研究

本文探讨了零售商对供应商的态度承诺如何通过影响控制机制的使用而最终影响零售商从与供应商关系中获得的关系价值.通过对中国家电业251对零售商-供应商关系的问卷调研数据的分析,检验了所提出的概念模型及假设.研究结论表明零售商对供应商的不同类型的态度承诺通过控制机制使用的不同选择能为零售商带来不同的关系价值.这一结论对于零售商如何在不同的态度承诺下选择和使用恰当的控制机制以获得最大的关系价值具有重要的启示作用.     

我国营销渠道中渠道成员间相互信任关系的实证研究

本文在国内外关于渠道成员间相互信任关系的相关文献进行综述的基础上,从组织因素、人际信任和成员双方的对称性承诺三个方面构建本研究的分析框架,通过实证调研与数据分析,深入探讨了它们与渠道成员间相互信任程度的影响关系。本研究对相关的理论研究和企业实践都有一定的指导意义。     

消费者忠诚对零供渠道权力结构的影响研究

渠道系统下游的消费者对整个渠道系统运行起决定性牵引作用,从消费者忠诚视角对零供渠道权力结构进行研究有其研究意义和价值。本文分别从态度和行为两个层面将消费者忠诚解构成满意、信任、承诺和感知、重购五个因素,并对其内在关系进行讨论,认为消费者忠诚会通过它们对零供渠道权力结构产生影响。     

基于渠道关系质量的渠道冲突管理策略

渠道作为市场营销组合的重要组成部分,在市场中起着非常重要的作用。一家企业能够在渠道中占据主导地位,便可在竞争中占得先机。而渠道行为的一个不可避免的结果便是渠道冲突,如果冲突是功能性的,可以帮助渠道成员发现问题,增进合作;但如果不对冲突加以控制,势必演变为恶性竞争,影响企业发展。本文从渠道关系的视角,以信任和承诺为主线,以关系终止成本、关系利益、沟通、共享价值观为前因变量来分析渠道冲突的成因。最后结合分析结果,提出管理渠道冲突的建议。     

渠道成员关系承诺影响因素实证研究

营销渠道成员的关系保持是营销人员长期以来十分关注的焦点问题。以调查问卷的形式对武汉电子产品的经销商进行了实地调研，从经销商的视角，研究了武汉市电子产品行业各个渠道影响因素对l关系承诺的作用情况，为制造商更好地处理和改善渠道关系提出了若干建议。     

我国营销渠道中渠道成员间相互信任关系的实证研究

本文在国内外关于渠道成员问相互信任关系的相关文献进行综述的基础上,从组织因素、人际信任和成员双方的对称性承诺三个方面构建本研究的分析框架,通过实证调研与数据分析,深入探讨了它们与渠道成员间相互信任程度的影响关系.本研究对相关的理论研究和企业实践都有一定的指导意义.     

关系型渠道:一种日益显现的渠道结构

关系型渠道指独立企业之间构成的长期导向的、以相互诚信为基础的、具有紧密合作联系的营销渠道.与市场治理下的传统市场渠道和非市场治理下的纵向一体化渠道不同,关系型渠道是介于市场治理和非市场治理的中的"半市场化"治理的关系缔约渠道.构建长期的、对称的、稳定的关系型渠道并实现渠道关系的双边治理,须以"信任与承诺"为基础,以法律原则和伦理影响为手段,以渠道成员对渠道关系的满意为目标.     

企业渠道关系治理的价值研究

本文通过对渠道关系治理和渠道价值研究的文献回顾,指出目前的研究在渠道关系评判指标方面有缺失,在渠道关系的价值方法研究方面需更系统化,提出未来研究应该建立起营销一财务界面系统方法,运用价值营销观念,完善发展"渠道关系-价值"框架.     

在线品牌社群成员关系如何促进品牌忠诚——基于强弱连带整合的视角

文章从强弱连带整合的视角,探讨在线品牌社群成员强关系和弱关系数量对品牌忠诚的促进机制。借鉴社会资源理论的研究框架,基于品牌社群相关理论,本文提出了研究假设,并采用偏最小二乘法进行实证检验。结果显示：弱关系数量不会增强品牌社群信息价值和社群社交价值;强关系数量则对两种社群价值都有促进作用;品牌社群信息价值只能促进持续性社群承诺,而品牌社群社交价值会促进持续性社群承诺、情感性社群承诺和规范性社群承诺;情感性社群承诺和持续性社群承诺都会促进品牌忠诚,规范性社群承诺则不能。研究结论从连带强度的视角丰富了品牌社群理论,同时对在线品牌社群建设具有指导意义。     

Facebook fan page: the effect of perceived socialness in consumer–brand communication

Facebook has become an important platform for a brand–consumer relationship channel. The current study investigates the influence of perceived socialness and its effect on consumers’ attitude toward brands. Participants (N = 404) were recruited in a large southeast university. A 2 (socialness: high vs. low)?×?2 (feedback control: high vs. low)?×?2 (brand image: high vs. low) between-subject design was conducted. The results of this study identified three important findings. First, high (vs. low) socialness elicited higher perceived relationship commitment, brand trust, and more favorable brand attitude. Second, the effect of socialness on brand attitude was moderated by brand image (positive vs. negative). Third, the mediation analysis showed that the effect of socialness (high vs. low) on brand attitude was fully mediated by perceived relationship commitment and brand trust.     

论合作社的法人地位与社员的责任形式——对当前学界有关合作社法人地位研究的反思

国外的合作社法几乎都赋予合作社以法人地位,但这不能作为合作社在我国获得法人地位的充分理由。在我国,财产独立与社员的责任形式独立是合作社获得法人地位的核心标准。在对无限责任的社会认同程度、商事组织立法价值的重大转变以及社员有限责任的社会价值的充分考量下,社员应对合作社的债务承担有限责任,合作社应由法律统一授予法人资格。     

Re-thinking the relationship between store brand attitude and store brand loyalty: a simultaneous approach

Academic attention to the relationship between store brand attitude and store brand loyalty is insufficient. Our paper fills this research gap by proposing and testing a theoretical model that demonstrates a reciprocal and mutually-reinforcing relationship between store brand attitude and store brand loyalty. The literature review identifies independent variables as potential predictors of both characteristics. We apply a two stages least squares model to data that come from a survey of Spanish households. The findings corroborate some of the propositions of the conceptual model: the reciprocal relationship between the two dependent variables; the influence of risk, deal proneness, price and value consciousness and extrinsic and intrinsic cues on store brand attitude; and the influence of exploration, deal proneness, store loyalty, store brand trust and store brand affective commitment on store brand loyalty.     

基于关系视角的农产品渠道模式选择研究

本文在国内外学者对渠道关系类型研究的基础上,依据一定的变量构建了基于农户——龙头企业——分销商的不同阶段的农产品渠道关系模型和渠道关系选择模式。在农户——龙头企业阶段,依据外部环境的不确定性、农户规模、龙头企业品牌知名度三个变量,渠道关系有四种可选择的模式;在龙头企业——分销商阶段,依据外部环境的不确定性、分销商对下游渠道创造增加值的能力和龙头企业品牌知名度三个变量,渠道关系也有四种可供选择模式,但这些不同的渠道关系模式承诺水平表现出一定的差异。     

An Investigation of Attitude Toward the Brand,Commitment, and True Brand Loyalty in a Cross-Cultural Context

Abstract

This study utilized data from two geographically separated cultures to investigate relationships involving antecedents to true brand loyalty. A relationship between the consumer's attitude toward the brand and a measure of expressed commitment was found to explain a significant percentage of the variance in commitment. A relationship between commitment and true brand loyalty also was found significant. Both relationships vary somewhat by product and culture. No evidence was found, however, suggesting that they could not be considered generalizable. The underlying components of brand attitude were found to vary by product and country. The culturally related differences-espe-cially those pertaining to the composition and meaning of the underlying components-have interesting managerial implications.     

Finding critical success factors for virtual community marketing

Previous studies have identified critical success factors related to using virtual communities as a marketing channel. These studies have followed two research trends that connect the virtual community to actual purchasing. One is finding relationships between the operational elements of a virtual community and members’ intent to purchase and the other is finding relationships between characteristics of virtual community members and their intent to purchase. The model for this study reflects both trends. In addition, the model reflects research related to factors of customer satisfaction and the measurement of marketing success in terms of sense of community and loyalty. Conclusions from this research have been verified empirically with survey data collected from 292 virtual community members representing nine profit-oriented virtual communities. This study confirms that operational elements of a virtual community and characteristics of virtual community members affect the success of virtual community marketing. It is also confirmed that perceptions of usefulness, trust, and commitment toward the virtual community are important intervening effects. However, not all factors studied in the model were found to be significant in relationship to successful virtual community marketing. The analysis of the results from this study should be helpful to practitioners who use virtual communities as a marketing channel.     

Determinants of Commitment in an Online Community: Assessing the Antecedents of Weak Ties and Their Impact

Research argues that participants contribute to online communities because they have developed commitment to that community. Even relatively light commitment—“weak ties”—can make an impact on community participation. We hypothesize and empirically verify that users’ reading activity is an important factor in creating commitment. In doing so, we support and contextualize the Theory of Weak Ties through the investigation of weak “readership ties.” Our research formulates both of these constructs, readership ties and commitment, as part of a larger model that identifies perceived site asset value as an important antecedent for readership ties and, thus, commitment. The empirical investigation draws on survey data from 144 members of the Slashdot community. We find all of our hypotheses confirmed, indicating that all types of site assets (community members, knowledge, and technology) increase perceived site value, and that, in turn, increased perceived site asset value leads to more active usage and higher commitment, thus demonstrating the impact of weak ties.     

Influences on member commitment to group purchasing organizations

Group purchasing organization (GPOs) have become an important part of some sectors of our economy, such as health care. To be successful at obtaining favorable purchase terms, a GPO must be able to foster and maintain the commitment of its members. Four positive influences on member commitment are hypothesized: (1) satisfaction with the GPO; (2) the perceived commitment of other GPO members; (3) the degree of information exchange between member and GPO; and (4) trust in the GPO. The suitability of alternatives to membership in the GPO was predicted to negatively influence member commitment. These hypotheses were tested with data from a mail survey returned by 249 (49.8%) retail pharmacies. A multiple regression analysis identified significant positive associations between member commitment and commitment of other members, information exchange, and trust. Also, the suitability of alternatives showed a significant negative relationship with commitment. Implications of the findings for managers and researcher are discussed.     

Relationship commitment and value creation in sponsorship relationships

Purpose: The sponsorship industry has evolved considerably in recent years due to the strategic business opportunities that it provides. Despite increased interest in sponsorship, analysis of the relationship between relationship commitment and value creation and of relationship commitment as comprising multiple types or components in the context of sponsorship relationships is lacking. To address these gaps, this paper analyzes relationship commitment (in terms of affective commitment and value-based commitment) as a significant mediating variable, and value creation in the context of sponsorship relationships.

Methodology/approach: A questionnaire was sent to Swedish Hockey League sponsors to collect data and to verify the study’s conceptual model and relationships. The response rate for the survey was 19.8%, that is, 122 completed questionnaires out of 616 sent. The respondents represented the most common industries in Sweden, but most of them belonged to the construction, repair, and electronics industries (18.0%), manufacturing and production industry (13.1%), and commerce industry (11.5%). Most sponsoring companies (30.3%) were categorized as medium-sized (50–249 employees). Most respondents (38.5%) had invested EUR 4300–15,000, whereas 11.5% had invested less than EUR 4300. Moreover, we found that most sponsors had been in their sponsorship relationships for more than 10 years (32.8%). Structural equation modeling (SEM) was used for the data analysis.

Findings: This study demonstrates that relationship commitment is an important driver of value creation in sponsorship relationships. Furthermore, the various forms of affective commitment and value-based commitment should not be considered merely components or forms but distinct types. Certainly, there is interaction between the two types, but sequentially in such a way that affective commitment is a prerequisite for value-based commitment. This means that a sponsor must have an emotional relationship with the sponsee in order to understand, perceive, and calculate the sponsorship relationship’s future business value in terms of profits and other benefits. This study also finds that value-based commitment is the most significant type of commitment in sponsorship relationships.

Research implications: The study demonstrates that shared values, trust, and affective commitment are fundamental conditions for value-based commitment. If the parties agree on how they should behave in the relationship, the rules and objectives that apply lead to the emergence of mutual trust, which in turn makes the parties want to continue the relationship for emotional reasons. But this is not enough for value creation; they must also see that there are future business benefits from the relationship. Therefore, the parties more or less explicitly make calculations. If the calculations indicate that the long-term benefits of the relationship outweigh the short-term sacrifices, they are prepared to invest in the relationship, and this may lead to value creation. In other words, there is both interplay and tension between shared values, trust, and affective commitment, on one hand, and value-based commitment, on the other. Another theoretical contribution is that previous research has considered the links between relationship commitment and value but has ignored the different types of commitment that play key roles in the value-creation process; this study has addressed that oversight. The study demonstrates that affective commitment and value-based commitment have different roles and meanings. Affective commitment indirectly affects value creation, while value-based commitment directly affects value creation. Affective commitment has the role of partial mediator, while value-based commitment has the role of full mediator. Furthermore, they differ in their basic characteristics: affective commitment is an emotional aspect, while value-based commitment is a calculative aspect.

Originality/value/contribution: Previous studies have not analyzed the relationship between relationship commitment and value creation. However, this study demonstrates that relationship commitment is an important driver of value creation in sponsorship relationships. Furthermore, most previous research argues that relationship commitment consists of various components or forms that interact in parallel with each other. However, this study demonstrates that the various forms of affective commitment and value-based commitment should not be considered merely components or forms but distinct types. Certainly, there is interaction between the two types, but sequentially in such a way that affective commitment is a prerequisite for value-based commitment. Furthermore, previous studies have consistently noted that affective commitment is the most important component, form, or type of relationship commitment. However, this study finds that value-based commitment is the most significant type of commitment in sponsorship relationships.     

Trust factors influencing virtual community members: A study of transaction communities

Virtual community is a valuable business medium for web vendors in terms of disseminating information and retaining customers. This research investigates the underlying driving forces that cultivate both the trust and returning behavior of virtual community members. In particular, this research examines the influence of shared values, satisfaction with previous interactions, and website privacy policies on the trust of 381 active virtual community members. The findings suggest that the shared values of virtual community members have a positive impact on both trust and relationship commitment. Second, satisfaction with previous interactions not only increases the level of trust in virtual community members, but also enhances relationship commitment and member stickiness. Third, website privacy policies enhance the level of trust significantly. Finally, trust shows a positive and significant effect on both the stickiness and the commitment of virtual community members.