An importance–performance analysis of sustainability factors for long-term strategy planning in Slovenian hotels

This paper explores the potential role of economic, environmental and social reporting in long-term strategy planning in the hospitality industry. The context of study is Slovenia. Following the development of a set of “sustainability” indicators, hospitality managers were asked to rate the importance of each indicator to sustainable operations and the performance of their firms in implementing management actions. Seven hotel performance factors were established across the triple bottom line. Using importance–performance analysis (IPA), key issues are identified as requiring the attention of stakeholders to support the sustainable development of Slovenia's hospitality industry. For managers, the 10 most important indicators include those related to economic performance, customer relationship and cost saving environmental activities: performance here, and in marketing, was perceived as poor. In contrast, actions taken to increase environmental awareness, and improve relationships with employees are seen by managers as less important, and even as possible overkills. Community relationships are seen as of low importance and where the industry performs relatively poorly. A major recommendation is that Slovenian hotel managers should focus on improving their economic performance: neglecting this could threaten hotels’ long-term survival. IPA analysis is shown as applicable to strategy making for sustainable development in hospitality industry contexts worldwide.     

Exploring the discrepancies in perceived destination images from residents’ and tourists’ perspectives: a revised importance–performance analysis approach

A comprehensive and balanced understanding of both local residents’ and tourists’ perceived destination image (DI) is a pivotal step for successful tourism development. Using the revised importance–performance analysis approach, this study assesses the differences between residents’ and tourists’ perceived implicit importance and performance of DI attributes in the Liyu Lake Scenic Area in Hualien, Taiwan. A mixed methods approach was adopted. First, 30 pertinent image attributes were identified by interviewing local residents and tourists. These image attributes were subsequently used in a questionnaire survey. Results indicate that residents’ and tourists’ opinions were divided on environmental issues and purposes of visit. The most significant finding is that both the residents and tourists regarded the majority of the attributes as “possible overkill,” suggesting that destination management organization should reconsider the direction for future development and try to realize the “real needs” of the residents and tourists based on their motivations.     

Exploring the male Chinese tourists’ motivation for commercial sex when travelling overseas: Scale construction and validation

Sex and tourism has long been understudied. Little is known about tourists' motivations for consuming commercial sex while travelling, and even less, if indeed anything, is known about that of Chinese outbound tourists in particular. Based on twenty interviews and two surveys with a sample of 534 male Chinese tourists who had engaged in commercial sex when travelling overseas in the previous 12 months, this study aimed first to explore why male Chinese tourists travelled overseas and purchased commercial sex, and second to construct a comprehensive scale for measuring male tourists’ motivations for overseas commercial sex. With acceptable reliability and validity, the measurement scale yielded in this study consisted of eight motivation dimensions labelled as socialisation, relaxation and escape, travel-related novelty, sexual desire fulfillment/excitement seeking, sex-related learning, sexual mastery, social prestige, and business/pragmatic purpose. Both the theoretical and methodological implications related to the developed scale are also discussed.     

Pay for performance and work attitudes: The mediating role of employee–organization service value congruence

This study examined the mediating effects of employee–organization service value congruence on pay for performance and work attitudes. Using a sample drawn from the hotel industry, we found that when employees perceived a high PFP link they tended to exhibit more positive work attitudes. We also found that the relationship between PFP link and work attitudes was mediated by P–O fit. These findings offer new insights into the important role that reward practices such as PFP play in the alignment of employer–organization service quality values. In doing so, they also pave the way for future contributions in this novel and important area of service value congruence.     

The influence of face on Chinese tourists’ gift purchase behaviour: The moderating role of the gift giver–receiver relationship

This study investigated the influence of face as a Chinese cultural value on Chinese outbound group tourists' gift purchase behaviour. Specifically, the study examined how face's impact on gift purchase behaviour is moderated by the gift giver–receiver relationship. The results confirmed that self-face concern positively affected gift selection effort, brand orientation, and purchase cost in gift purchase. The type and status aspects of the giver–receiver relationship were found to moderate the relationship between face concern and gift purchase behaviour. Self-face concern has a stronger impact on gift purchase for non-family receivers and higher status receivers. The findings suggest that cultural values and social relations in the home society exert influence on tourist behaviours even though tourists are physically away from home. This study also provides valuable practical implications for destinations wishing to better understand the shopping needs of Chinese tourists.     

Chinese heritage tourists to heritage sites: what are the effects of heritage motivation and perceived authenticity on satisfaction?

Much of the literature on authenticity is Western-centric, while little work addresses the concept in the Asian environment. The literature relating to authenticity from Asian tourists’ point of view is even underdeveloped. This study therefore aims to fill the knowledge gap by investigating Chinese tourists’ perspective of authenticity. It also examines tourists’ perceived authenticity as a multi-dimensional construct in a consumer-based model, the relationship with heritage motivation and tourist satisfaction. Findings indicate that Chinese tourists’ perceptions of authenticity are closely related to objective and constructive authenticity. The study demonstrates that heritage motivation has a significant positive influence on perceived authenticity and that perceived authenticity has a strong ability to predict tourist satisfaction.     

Residents’ perspectives of a newly developed ecotourism project: an assessment of effectiveness through the lens of an importance–performance analysis

Understanding the perceived importance and performance of various components of ecotourism to residents living in the area it is undertaken is crucial to the overall success of an ecotourism development project. This study examines residents’ perceptions of the importance and performance of ecotourism components (i.e. environmental conservation, economic wellbeing, promotion of local arts and culture, local participation, and fair share of resources), including overall ecotourism development, at the Gaurishankar Conservation Area (GCA) – a recently implemented ecotourism development project in Nepal. This study also examines the effect of socio-demographic, economic, and psychological factors on a perceived gap between the importance and the performance of ecotourism components. Findings suggest that the ecotourism development project at the GCA should concentrate on improving the economic wellbeing of residents, and on overall ecotourism development. Findings also suggest that residents’ inclusion in benefit-sharing mechanisms was associated with a reduced perceived gap between the importance and performance of ecotourism components. A comparison among different geographical segments of residents indicated that the perceived gap between importance and performance varies across different locations.     

Home of (or for?) Champions? The Politics of High-Performance/Elite and Community sport at New Zealand’s Home of Cycling

Abstract

Creating inclusiveness and user-friendly spaces is a challenge to any new sporting venue. This article explores the attempts by various ‘stakeholders’ involved in the production of the Avantidrome, New Zealand's ‘Home of Cycling’ to align the rhetorics with the realities for creating a new velodrome across its first 20 months of operation. More specifically, there exists a tension in the ‘selling’ of a sport-for-all model with the public construction of a high-performance, elite-use facility. In neoliberal times, such contradictions seemingly proliferate when public spending blends and blurs with corporate sponsorship and a results-driven framework for funding elite sport while being aligned with visions of community. Combining user interviews and sustained on-site ethnographic observations with Foucault's theories of power, we seek to understand how these multiple entities produced relational forms of power that resulted in efforts to accommodate both community-based and high performance models within the same cycling space.     

The migration of gymnastics coaches from the Former Soviet Union to New Zealand: an actor–network theory perspective

This article uses actor–network theory (ANT) to examine factors that influenced highly skilled gymnastics coaches from the gymnastics stronghold of the Former Soviet Union to migrate to the geographically and culturally distant nation of New Zealand. Our research diverges from the emphasis on the professional sports labour market that has dominated sports migration research and extends upon the network-orientated approaches that have recently been utilised in sport. The article is informed by the stories of 10 migrant gymnastics coaches obtained through qualitative interviews. We demonstrate how the ANT approach helps reveal how multiple micro- and macro-factors assembled together to motivate and facilitate the coaches’ migration. While economic factors can be identified, we draw attention to a unique facet that has received little previous attention in the sports migration literature: the non-human. We show how the coaches’ migration was facilitated by non-humans such as a disease, Skype, leotards and work visas and that these non-humans played a role in enabling or disrupting migration.     

“It’s freedom!”: examining the motivations and experiences of coastal freedom campers in New Zealand

Little is known about the motivations and experiences of freedom campers – travellers who choose to camp in open public spaces rather than formal campgrounds. In particular, the ‘freedom’ in their practices has not been examined – despite this concept being central to tourism, and leisure activities more generally. This article fills a gap in knowledge by describing the perspectives and behaviours of freedom campers, and by analysing the freedom(s) they experience. It focuses on the New Zealand context, where freedom camping is increasingly popular, especially at the coast. Over summer 2014–2015, we surveyed freedom campers at beachfront sites in three case study areas. The 61 participants characterised coastal freedom camping as a place-based activity, centred on locations offering views and leisure opportunities. Camping sites were typically selected on the basis of place appeal, recommendations and opportunity, rather than prior planning. Respondents indicated that freedom camping is a choice, and one that is often exercised alongside stays in formal campgrounds. Vehicle-based camping was understood to entail spontaneity, flexibility and mobility – inter-related benefits often labelled ‘freedom’. Participants valued the ability to travel without a fixed route, and to make opportunistic stops. They were also able to choose between sites offering privacy and spaciousness, and those offering social opportunities. The freedom of being able to camp without charge received inconsistent levels of emphasis. We conclude that freedom camping can be understood as offering a form of autonomy encompassing freedom from external constraints, as well as freedom to explore and to escape.     

Paradoxical leadership and hospitality employees’ service performance: The role of leader identification and need for cognitive closure

Based on the social identity theory, this study examined the relationship between paradoxical leadership and employees’ service performance in the hospitality industry. Data were collected from a multisource, time-lagged survey of 72 leaders and 556 employees in eight full-service hotels in China. Using hierarchical linear modeling, paradoxical leadership was found to be positively related to employees’ leader identification, which consequently enhanced their service performance. Furthermore, the level of an employee’s need for cognitive closure moderated the relationship between paradoxical leadership and leader identification such that paradoxical leadership exerted a stronger positive influence on leader identification for those employees with a lower need for cognitive closure. These findings have implications for both paradoxical leadership and hospitality management practices.     

Effects of the event and its destination image on sport tourists’ attachment and loyalty to a destination: the cases of the Chinese and U.S. Formula One Grand Prix

ABSTRACT

We aim to determine the antecedents of sport tourists’ loyalty toward both the event and destination. Data were collected from both the 2017 Chinese Grand Prix (n?=?361) and the 2017 U.S. Grand Prix (n?=?351). Then, the data were analyzed by using confirmatory factor analysis and structural equation modeling. The results showed the image associated with the hosting destination and the event is positively related to the sport tourists’ attachment and loyalty. The outcome may be utilized in planning a recurring sport event that achieves higher sport tourist destination loyalty.     

The managed heart: The structural analysis of the stressor–strain relationship and customer orientation among emotional labor workers in Korean hotels

This study examined the structural relationships among three different dimensions of workplace stressors (customer-related stressor, CRS; work environment-related stressor, WERS; job-related stressor, JRS), negative affectivity (NA), emotional exhaustion (EE), and the negative effect of that strain on customer orientation (CO) in the context of the emotional labor (EL) of frontline employees in the hotel industry. Data were collected from self-administrated questionnaires distributed among frontline employees in room and F&B divisions in Korean deluxe tourist hotels, where EL is intense. The results of the structural equation analysis indicated a positive association between all three workplace stressors and NA and between NA and EE. There was also a relationship in the opposite direction with EE and CO, as hypothesized. The moderating effect of organizational level on the workplace stressors–NA relationships was also confirmed. In addition, in an alternative model, we found that NA partially mediates the relationship between JRS and EE; whereas, NA fully mediates the relationships between CRS/WERS and EE. Practical implications are discussed in detail and limitations of the study and future research directions are also suggested.     

The Zoo as Ecotourism Attraction – Visitor Reactions,Perceptions and Management Implications: The Case of Hamilton Zoo,New Zealand

This paper reports results from a survey of 359 visitors to Hamilton Zoo, New Zealand. The questionnaire comprised items relating to motives for visiting the zoo, and evaluations of attributes, thereby permitting an importance-evaluation approach. The construction of the questionnaire was prompted by zoo management wishing to learn more about what motivated visits, and whether there were perceived deficiencies in visitors' experiences of the zoo. Like other studies (e.g. Turley, 2001) it was concluded that zoos represent an opportunity for family-based trips. However, while some opportunities exist for learning, on the whole visitors were not generally interested in acquiring detailed information about wildlife. Indeed, more importance was attached to the viewing of animals than to the recognition that possibly animals might require 'private places'. These findings prompt a discussion about the extent to which zoos might be able to replace or supplement trips to natural habitats as a means of viewing animals, and concludes that for this to happen significant changes in zoo layout would be required. Additionally, possible implications for zoo management are discussed.     

‘It’s a Harsh Fact of Life with the RMA’: neo-liberalism and the realities of community sports facility development by the private sector in New Zealand

Despite the importance of facilities as primary sites for delivery of leisure and sport services, there has been a scarcity of academic literature on the provision of community sports facilities and the processes through which they are developed. In particular, this paper provides empirical analysis of leisure facility provision with a focus on practice and experience of policy and planning actors. By employing a case study approach and semi-structured interviews, the study identified a sharp contrast between the discourse of neo-liberalism and the realities of a highly regulated environment for the private sector under a national legislation of New Zealand, namely the Resource Management Act 1991. While both public and private actors recognised benefits of the resource consent process in mitigating the negative environmental impacts and facilitating public input, the findings also revealed its potential impediments to both private and philanthropic developments and their potential resultant benefits to communities and social citizenship due to its costly, restrictive and undifferentiated nature. Consequently, the paper suggests that future research needs to examine empirical evidence of how social citizenship and citizen engagement are enhanced by both public and private sectors through planning and development of community sports facilities and services.     

Examining tourism SME owners’ place attachment,support for community and business performance: the role of the enlightened self-interest model

This research examines how support for the local community by small tourism businesses influences their enterprise performance, and the extent to which the owners’ place attachment influences the level of support that they provide to the community. Confirmatory factor analysis and structural equation modelling were used to analyse the responses from the owners of 298 small and medium tourism enterprises (SMTEs) operating in regional South Australia. Results of the analysis provide support for the validity of a structural model. The place attachment of tourism business owners has a significant positive effect on their support for the community which in turn has a significant positive effect on enterprise performance. The robustness of the structural model was tested through a series of invariance (equality) tests. Results demonstrate that the causal relationships among place attachment, support for community and enterprise performance hold true (are invariant) irrespective of the gender of the business owner, the size of the business, and/or the length of time the business has been operating. These findings have implications for research scholars in developing more robust tests of model relationships between and across groups, and for tourism policymakers aiming to support the sustainable development of regional tourism destinations.     

Spatial–temporal distribution characteristics of industrial heritage protection and the influencing factors in a Chinese city: a case study of the Tiexi old industrial district in Shenyang

ABSTRACT

In this article, the temporal and spatial distribution of industrial heritage protection was presented, using the Tiexi old industrial district of Shenyang as a typical case. An explanatory framework was constructed to explain the selected process of industrial heritage. The findings indicate that the highly selective process and the temporal spatial transformation of industrial heritage have been driven by economic, cultural and institutional factors. Tiexi old industrial district is not a single case, but reflects the history and general problems of conserving industrial heritage in China. The case of Tiexi contributes to understanding Chinese industrial heritage in three aspects. First, as to temporal character, there is an excessive concentration ignoring modern and contemporary industrial heritage. Second, from the perspective of space, the fragmented protection mode makes industrial heritage an ‘enclave’ like lonely islands, thus affecting the overall image of industrial culture. And third, as far as institutional factors are concerned, the government plays the leading role while the workers and other important stakeholders are missing.