FMFQ型磨粉机的研讨

ＦＭＦＱ型磨粉机的特点,通过它与ＦＭＳ型磨粉机和ＬＡＭ、ＭＤＤＫ型磨粉机的比较,在磨辊布置、快慢辊间传动、喂料与离合轧联动控制、气动回路的改进方面提出几点设计建议。     

新版B-B/B-C系统将供应链管理Web化

美国ＱＡＤ公司近日推出增强版Ｂ２Ｂ（企业对企业）及Ｂ -Ｃ（企业对客户）应用系统 ,进一步充实其ＭＦＧ／ＰＲＯ核心企业解决方案 ,将可靠又可扩展的买卖功能延伸到万维网（Ｗｅｂ）环境 ,同时加强了产品的灵活性和定制功能。ＱＡＤ是全球领先的电子商务软件供应商 ,专为特定制造及分销行业提供解决方案。ＱＡＤ亚洲区董事总经理李华柏先生表示 ,企业越早发展电子商务“价值链”系统 ,越能抢占市场最佳位置 ,超越竞争对手。他说 :“ＱＡＤ的Ｂ -Ｂ及Ｂ -Ｃ电子商业系统使客户能以前所未有的全面经营手法 ,加强与贸易伙伴的合作 ,缩短产品…     

I_(DDQ)测试理论及技术

介绍了ＩＤＤＱ测试的基本概念、原理、测试方法及应用，分析了深亚微米技术给ＩＤＤＱ测试带来的困难和几种可能的解决措施。     

正交频分多路（OFDM）的实现方式及性能分析

本文简述了ＯＦＤＭ的两种实现方式，比较了各自的优缺点，并对其中一种方式做了改进，指出了改进后的ＯＦＤＭ能更好的克服多径干扰的原因，最后对ＯＦＤＭ可以应用的领域进行了介绍。     

一种新的接入技术——DWDM应用于HFC网络

本文讨论了密集波分复用（ＤＷＤＭ）技术应用于光纤同轴混合（ＨＦＣ）网络上的实现方案和网络体系结构，分析了其技术优势以及对系统性能的影响，并且预计将成为未来发展方向的３项关键技术：窄播技术、ＤＷＤＭ在ＨＦＣ主干网上的多业务传送技术和ＤＷＤＭ应用于ＨＦＣ网络的上行信道传输。     

惊天大骗局──“FDA认证”

前言：ＦＤＡ认证 －美丽的诱惑 ＦＤＡ是什么呢？它是美国食品和药品管理局的英文缩写。它是美国的医药食品管理机构，相当于中国的国家药品监督管理局。从这个意义上讲，ＦＤＡ本不应该有故事的，但有人利用ＦＤＡ认证，在中国土地上演绎了数百起惊天大骗局，所骗之人有全国人大代表、全国政协委员，大多都是在中国名气很盛的企业家和企业。 为什么这么多的企业家都会不约而同为ＦＤＡ认证交学费呢？为什么历时６年之久，北京查尔斯·巴特商务咨询有限公司以及董事长乌·巴特尔至今逍遥法外呢？因为他们从事的生意是一笔笔貌似合法的正当…     

欧盟外国直接投资统计研究

本文从ＩＭＦ／ＯＥＣＤ对外国直接投资（ＦＤＩ）统计的规定入手,以英国、德国、法 国、西班牙为例,着重分析了欧盟各国的ＦＤＩ统计方法,并以此出发归纳了欧盟各国 和ＩＭＦ／ＯＥＣＤ在统计方法上的差异,介绍了欧盟统计处在统计整个欧盟ＦＤＩ数据时, 对欧盟各国申报的ＦＤＩ统计数据的协调和估算过程。文章分析了我国的ＦＤＩ统计现 状,并结合欧盟的统计经验,对改革和完善我国的ＦＤＩ统计作出了建议。     

FDDI—II传输协议及信息流控制

ＦＤＤＩ－Ⅱ是ＦＤＤＩ的扩充和发展。本文详细地论述了ＦＤＤＩ－Ⅱ的协议模型、编码方式、信息格式、信息流控制和容错算法。     

网格编码MQAM直扩多址系统的性能分析

本文将非恒包络高效网格编码调制ＴＣ－ＭＱＡＭ应用于瑞利慢衰落信道下的直接序列扩频多址系统中。针对衰落信道和ＴＣ－ＭＱＡＭ的特点，提出了一种分析ＴＣ－ＭＱＡＭ用于衰落信道下ＤＳ／ＳＳＭＡ系统性能的方法，数值模拟表明在系统用户数、用户信源比特速率以及码相同的条件下，本文所构造的非恒包络１／４ＴＣ－１６ＱＡＭ性能优于同状态数３／４ＴＣ－１６ＱＡＭ和恒包络２／３ＴＣ－８ＰＳＫ。这说明通过增大最小分支数等适     

提高战术通信电子抗干扰能力的可能途径

本文从直接序列（ＤＳ）和跳频（ＦＨ）处理增益的讨论出发,引用有关文献的分析结果,对ＤＳ、ＦＨ、ＤＳ／ＦＨ在常见干扰形式下的优劣作了比较。针对跟踪式干扰工作机制,提出增强ＦＨ,ＤＳ／ＦＨ对抗跟踪式干扰的间接方法。     

Revised planning matrix of quality function deployment

Quality function deployment (QFD) has been adopted to improve product quality and development in many fields. Numerous studies have demonstrated that attribute importance and attribute performance have a causal relationship and the customer self-stated raw importance is not the actual importance of a customer attribute. These findings generate questions regarding the applicability of the conventional planning matrix (PM) of QFD. This study presents a revised PM that integrates a back-propagation neural network and three-factor theory to assist practitioners in determining the actual importance of customer attributes. An illustrative case demonstrates the effectiveness of the revised PM and identifies the shortcomings generated when applying the conventional PM.     

大规模定制模式下基于顾客需求的物流服务商选择研究

以大规模定制(MC)为背景,根据企业顾客的服务需求,提出了一个基于质量功能展开(Quality Function Deployment,QFD)和TOPSIS(综合距离评价)算法相结合选择物流服务商的新方法。首先依据QFD的方法,对基于顾客需求的物流服务商进行了详细分析,然后运用TOPSIS算法,综合考虑几项指标,从候选物流供应商中选择满足顾客需求的"理想物流服务商"。最后,通过举例验证思路的科学性和合理性。     

A quality function deployment framework for service strategy planning

This research introduces a Quality Function Deployment (QFD) decision framework for orchestrating and aligning quality management and services marketing efforts for effective service strategy planning. Specifically, a 3-phased QFD framework is presented, emphasizing the implications of the “Voice of the Customer” in defining service quality and delivering customer value, while interpreting it into a set of prioritized strategies to guide service design activities. Method wise, an extended methodological approach is employed, the QFD-LP-GW-Fuzzy AHP (Linear Programming method to Generate Weights in the Fuzzy Analytic Hierarchy Process), to capture and rank more accurately uncertain and subjective judgments. The application of the proposed framework is discussed within the financial sector. Essentially, this study contributes to the literature by streamlining and simplifying marketing strategy planning decisions with a novel QFD factual approach that aligns customer requirements with service organizations’ market positioning and tactics.     

Implementing QFD for Improving Quality in Education

Abstract

In these times of changing student demographics, diminishing government funding, and dramatically increased competition, educational institutions in the United States have discovered the need for implementing the principles of total quality management. With resources becoming more limited, efficiency and effectiveness in meeting the needs of the customer becomes more critical. The purpose of this paper is to demonstrate how the quality function deployment (QFD) method can be used to measure customer satisfaction in educational institutions. Specifically, this paper reviews TQM concepts in an educational context, briefly summarizes the application of these concepts at several institutions, and demonstrates the QFD principles as utilized to review the MBA program at Grand Valley State University. By using the QFD method as a model, this paper demonstrates how a complex process can become manageable.     

PROMETHEE Group Decision Support System and the House of Quality

Quality function deployment (QFD) is a multi-step method that monitors customer needs throughout a product development process. The House of Quality (HOQ) exercise undertaken in the first phase of QFD is considered as the most important, since customer needs must be accurately translated into a set of technical requirements for the final product. This paper provides a PROMETHEE group decision support system (GDSS) approach that integrates the design preferences of the QFD team. We highlight the selection and ranking of the technical requirements in the HOQ exercise, where a group of multidisciplinary decision makers (DMs) in a globally dispersed QFD team is required to input their individual preferences. Our approach advances the HOQ group decision making context in three important areas. First, it treats each criterion and DM as unique in terms of the preference function and threshold levels. Second, it seeks a multi-criteria approach for the HOQ process, where some DMs may play a more important role than others on a certain criterion. Third, sensitivity analysis through the Geometrical Analysis for Interactive Assistance (GAIA) plane provides valuable information about the conflicts, similarities, or independencies between the criterion and the DMs, respectively. A case on an automotive part illustrates the performance of the PROMOTHEE approach with GAIA.     

物流服务设计要素决策方法研究

应用QFD与分析型Kano模型集成方法,在准确获取顾客需求、考虑企业资源限制的基础上,提出了物流服务设计要素决策流程框架和模型,并用算例验证了该集成方法的有效性。研究结果表明:基于QFD与分析型Kano模型集成的物流服务设计要素决策方法,可以兼顾企业和顾客两方面利益,为物流服务设计提供定量分析方法和决策过程指导。     

A new service development integrated model

Several scholars have proposed a new service development (NSD) process but the failure rate of NSD is high, due to the lack of an efficient development process and customer orientation and input. Quality function deployment (QFD) is one of the structured methodologies that is used to translate customer needs into specific quality development, but the effect should be improved, especially when used in service industries applications. This research integrated Kano's model with QFD to categorize the attitude, and proposed a revised improved ratio to strengthen the rise in customer satisfaction, then through the revised gap model the gaps are evaluated to provide an indicator to the manager about the importance, priority and direction of the service development. Two illustrative cases are applied to this research, which proves the obvious contribution of this integrated model.     

QFD方法在清理筛设计中的应用

本文对QFD设计理论进行了介绍分析,并在此基础上建立了清理筛一级质量屋模型,并对清理筛进行了综合竞争能力分析。     

Product development benchmarking versus customer focus in applications of quality function deployment

The study explores the tradeoff between efforts to benchmark on product-development practices and be customer focused in the implementation of a quality-improvement method. The results of a survey of thirty-three firms' experience with quality function deployment (QFD) reveal that benchmarking on how competitors, peers, or role models develop products facilitates process improvement but hinders customer focus. Smaller firms are also shown to gain more customer focus and process-improvement benefits from QFD than larger firms.The authors gratefully acknowledge the support of the Office of Manufacturing Management Research, the National Quality Research Center, and the Manufacturing Forum at the University of Michigan's School of Business Administration as well as the kind assistance of the American Supplier Institute for making this study possible.     

Quality function deployment in failure recovery and prevention

This paper presents a strategic model for proactively recovering and preventing service failures; it employs an analytical hierarchy process (AHP) to measure the severity of failure categories and ultimately employs quality function deployment (QFD) to identify the execution order of proactive recovery and prevention strategies. Questionnaires on AHP and QFD were used to collect data. The results show that the three most important strategies, ‘Educational training of employees,’ ‘Managerial level professional expertise and leadership,’ and ‘Staff appraisal, reward, and punishment systems,’ are within the purview of human resources management. Human resource management plays a key role in service failure and recovery management. For individual failure categories, business managers can select those that are most severe and execute proactive recovery and failure prevention strategies. We propose a methodology for designing service recovery systems and that addresses the gap in academic research on proactive recovery and service failure prevention.