Consumer Segments Based on Attitudes Toward Luxury: Empirical Evidence from Twenty Countries

This article proposes an international segmentation of consumers based on their attitudes toward luxury. We perform a two-stage empirical study with a data set that combines samples from 20 countries. We provide a substantive interpretation of the results to show that three attitude segments dominate in a Western cultural context. We discuss several directions for future research based on the findings.     

Consumer Attitudes Toward Professionals' Television Advertising

No abstract available for this article.     

A Cross-Cultural Study of Consumer Attitudes Toward Time

Abstract

Since consumer behavior can be considered an activity that occupies time and attitudes toward time and its value differ across cultures, then differences in attitudes toward time may prove to be a meaningful way to segment markets. This study investigates differences in American and Mexican consumers' attitudes toward time. After a brief review of the literature relating to the role of time in consumer behavior, a cross-cultural study of consumer attitudes towards time is described and analyzed. Implications for adapting marketing messages based on culturally-based attitudes toward time are then discussed.     

Measuring Unethical Consumer Behavior Across Four Countries

The huge amounts spent on store security and crime prevention worldwide, not only costs international businesses, but also amounts to a hidden tax on those law-binding consumers who bear higher prices. Most previous research has focused on shoplifting and ignored many other ways in which consumers cheat businesses. Using a hybrid of both qualitative research and survey approaches in four countries, an index of 37 activities was developed to examine consumers’ unethical activities across UK, US, France, and Austria. The findings indicate that around three quarters of consumers in all four countries can be classified as heavy offenders for these minor cheats. The paper argues that government agencies, marketers, and retailers should adopt more pro-active preventative approaches, rather than reactive loss limitation measures to combat unethical behavior.     

Consumer Focus in Cross-National Research

This article points out the need for a consumer focus in cross-national research to aid multi-national marketers in developing relevant strategies and executions for each market. Two major constructs are discussed which reinforce the consumer focus. The first construct is “Life Style” research to gain a more human profile of consumers in a market. The underlying theory for “Life Style” research is presented and how the research has been done in over fourteen countries is described. The second major construct in this article are three analytic models for comparing consumers across markets. The three analytic models are (1) Shared cultural norms (2) Segmentation within cultures and (3) Correlates of usage. Illustrative findings of each model are presented.     

Consumer Attitudes Toward and Preferences for Food Standards of Identity

Abstract

Federal food standards of identity protect consumers from nutritional and economic fraud by establishing standardized names and characteristics for some products. Standards have been criticized for a variety of reasons, raising the possibility that standards may be harmful to the consumers' interests that they are designed to protect. The authors conducted focus groups to collect information on consumers' attitudes toward food standards and their perceived usefulness. Many participants believed that standards are useful and deemed standards to be more important for some types of products than others. Regulators can use the study findings to guide policy decisions on food standards.     

Ethnic Differences in Nigerian Consumer Attitudes Toward Foreign and Domestic Products

Abstract

This paper uses conjoint analysis to investigate ethnic differences in the importance of a product's country-of-manufacture relative to other attributes in the Nigerian consumer choice. It was found that the country-of-manufacture was more important to Yoruba than Hausa respondents, price was more important to Ibo than Yoruba respondents, and reliability was more important to Hausa than Ibo respondents. Additional analyses indicated that prestige was important to Yoruba respondents in the preference for foreign cars while it was important to Ibo and Hausa respondents in the choice of foreign TV sets. Implications for foreign marketers, domestic governments and domestic manufacturers are discussed.     

Understanding Consumer Ethnocentrism in Developing Countries: Case Bangladesh

ABSTRACT

This article argues that the traditional belief that “consumer ethnocentrism is a phenomenon of developed countries only” is no longer true. To establish this argument, our study assesses the applicability of the Consumer Ethnocentric Tendencies Scale (CETSCALE) to Bangladesh by judging the unidimensionality feature of the same. The methodology is based on a sample of 788 respondents collected from 27 districts in Bangladesh. Statistically significant results show that for three chosen sociodemographic groups, namely, students, job holders, and businesspersons, the original CETSCALE is to a large extent applicable as those groups have shown positive attitudes in retaining 12 to 14 items of the 17 items of the original scale. However, the groups and the respondents as a whole did not agree with the unidimensionality feature of the CETSCALE. Moreover, the results of the study show that Bangladeshi consumers in greater extent prefer to see “Made in Bangladesh” tags when buying consumer products that Bangladeshi businesses can produce locally—a significant potential threat to international business that multinational companies need to address.     

The Typicality and Accessibility of Consumer Attitudes Toward Television Advertising: Implications for the Measurement of Attitudes Toward Advertising in General

Despite the wide array of contemporary advertising formats and media, television advertising remains the most dominant form to which typical consumers are exposed. Research on attitudes toward advertising in general (Att-AiG) implicitly assumes that the Att-AiG measure represents advertising as a whole. A major finding of the current research is that consumers tend to have a mental representation, or exemplar, of the most typical type of advertising—television advertising—when they report their Att-AiG. Therefore, in reality, Att-AiG primarily reflects attitudes toward television advertising. In addition, the results of our experiments indicate that television ad exemplars generate temporal changes in consumers’ reported Att-AiG and attitudes toward television advertising. Theoretical and practical implications are discussed.     

发展中国家竞争政策中的消费者保护

本文认为,发展中国家竞争政策中的消费者保护有其特定的含义,它不仅包括通过维护和促进竞争提高消费者福利水平的内容,还包括防范与禁止厂商欺诈行为以保护消费者合法权益及运用直接价格干预的方法保护低收入个人消费者的内容.文章提出,发展中国家的竞争政策应专注于促进竞争、提高效率、增进消费者福利,并通过政策目标和竞争例外范围的设定与其他经济和社会政策相互协调,解决消费者权益保护和低收入人群保护的问题,避免竞争政策执行过程中因目标和标准冲突而造成的混乱和低效率.     

Consumer Attitudes Toward Health and Health Care: A Differential Perspective

Measures of attitudes of health care consumers toward their own health behaviors and health care institutions reveal the overall pattern of their views as well as their segmented views. Results suggest that some consumers may take a more scientific approach to health care and prevention than others and that demographics, health status, and health consciousness are partial predictors of that consumer approach. Policy makers for health care should formulate and target programs with different segments of the population in mind.     

Retail Salespeople's Training and Its Impact on Attitudes Toward Handling Consumer Complaints

Abstract

This paper reports the results of a study of retail salespeople's training and its impact on attitudes toward consumer complaints. A sample of 59 retail salespeople from a variety of retail stores were surveyed via a self-administered questionnaire.

Significant differences were found between salespeople with more formal training and those who received informal/no training when they were hired into the sales positions. Findings indicate that proper training can equip salespeople to deal with customers who complain.     

A Comparison of Physicians' and Attorneys' Attitudes Toward Advertising

No abstract available for this article.     

An Information Processing Interpretation of Cross-National Consumer Characteristics

The identification of a valid interpretation of the similarities and differences in the behavior of consumers in different nations is impossible without a comprehensive theory of consumer behavior that explicitly takes into account differences in the characteristics of the consumer, the marketplace, the social environment, and the physical environment of these nations. Newell and Simon's version of information processing theory is advocated as the one theory that is capable of providing a solution to this basic problem of cross-national research.     

Social Standards: Toward an Active Ethical Involvement of Businesses in Developing Countries

As a consequence of the changing conditions of doing business, we can observe the emergence of an increasing number of industrial and company-specific codes of conduct, as well as social and environmental standards. This paper considers these initiatives as being self-regulating governance mechanisms, which are characterized by a process of voluntary adherence on the part of firms to certain mechanisms or principles that seek to promote a “good society.” Two specific internationally established standards are discussed: Social Accountability 8000 (SA 8000) and AccountAbility 1000 (AA 1000). These institutionalized approaches are described and then contrasted in relation to a number of different factors, particularly the degree to which they foster “reflexivity,” in terms of how businesses think about these issues, and “dialog,” in terms of how businesses interact with stakeholders. Such questions are relevant to the ways in which these standards might be introduced and implemented, and which of these institutionalized approaches are the most promising for international businesses in developing countries. Dr. Thomas Beschorner is the head of the Social Learning and Sustainability Research Group in the Faculty of Business, Economics, and Law, University of Oldenburg, Germany. He is currently a Visiting Professor in the Department of Sociology, McGill University, Montreal, Canada. Dr. Martin Müller is an Associate Professor for Production and Environment in the Faculty of Business, Economics, and Law, University of Oldenburg, Germany.     

消费者对绿色产品态度浅析

随着工业的发展,环境的逐渐恶化,人们的皮肤健康面临着严峻的挑战。绿色化妆品逐渐走入了人们的视野,并成为一个充满希望的市场。立足于中国市场,从绿色化妆品的定义入手,分析了影响消费者态度的因素,并提出了绿色化妆品营销的建议。     

Attitudes Toward Consumer and Business Ethics Among Canadian and New Zealand Business Students: An Assessment of 28 Scenarios

Recent initiatives in business curricula have included emphases on global business and ethics. This paper combines these issues by comparing the ethical predisposition of business students in New Zealand with their Canadian counterparts. A sample of 360 students indicated that students in both countries generally hold high expectations for the behaviour of both business and consumers. Of the 28 scenarios evaluated, five exhibited significant differences between the two groups. In four cases, students from New Zealand expressed less tolerance for the questionable business practices, and in the other one the situation was reversed. Despite the relative congruence of attitudes exhibited by the students of the two countries, the fact that differences do exist is testimony to the increased risk inherent to international business.