旅游者恢复性环境感知与游后行为意向——影响机制和边界条件

游客恢复性环境感知作为联结旅游体验和健康的重要环节,是游客与旅游地环境交融形成的综合性体验,是游客管理研究的新视角,但游客恢复性环境感知对游后行为意向的积极效用还未得到深入理解。文章从注意恢复理论出发,应用Mehrabian-Rusell模型,探讨游客恢复性感知、满意度对游后行为意向的影响及游客涉入的调节作用。通过问卷调查收集数据,得到547个有效样本,使用结构方程建模。研究发现:游客功能类恢复性感知(一致性、新奇)正向影响情感类恢复性感知(迷人、兼容性、逃逸);兼容性比迷人对满意度的正向影响更大;新奇比逃逸对游后行为意向的正向影响更大;兼容性与满意度在"一致性、新奇-游后行为意向"的结构中有多重链式中介作用;迷人、兼容性对满意度的影响受游客涉入的正调节。游客恢复性感知对游后行为意向的影响过程表现为"环境刺激认知-情感-意向"三阶段传递机制。最后讨论了上述发现对目的地营销与管理的启示。     

Smartphone (dis)connectedness and vacation recovery

Given ubiquitous connectivity provided by modern smartphones and tablets, this research aims to determine whether the use of smartphones for social purposes (work and non-work related) during a vacation enhances or hinders the potential of tourism environment to promote a sense of recovery. In other words, which role does omnipresent connectivity play in facilitating tourists’ recovery? Drawing on Attention-Restoration Theory, Social Presence Theory, and survey data of working Chinese population, we show that frequency of work-related social presence acts as a negative moderator while quality of work and non-work social presence are positive moderators in the relationship between destination restorative qualities and vacation recovery. We discuss how these results problematize the current understanding of tourist experience as liminal and “encapsulating.”     

Tourist experience quality and loyalty to an island destination: the moderating impact of destination image

This study aims to explore the relationships among tourist experience quality, perceived value, perceived price reasonableness, tourist satisfaction with tour experience, and loyalty to an island destination by considering the moderating effect of destination image. The survey was distributed in person at an international airport. The findings revealed that tourists’ involvement with tours is the core of perceived value and price reasonableness, which increases tourists’ satisfaction. Perceived value is a stronger mediator between involvement and satisfaction than perceived price reasonableness. The moderating effect of island image is also uncovered. The theoretical and practical implications are discussed based on the findings.     

Investigating International Tourists’ Intention to Revisit Myanmar Based on Need Gratification,Flow Experience and Perceived Risk

Satisfaction plays an important role in creating loyalty to a tourism destination. However, ensuring consistent satisfactory trip experiences for tourists and increasing their revisit intention remain challenging for many international tourism destinations, including Myanmar. We conducted a survey with 465 international tourists visiting Myanmar. Results indicate that need gratification and flow can increase tourist satisfaction. The perceived risks of tourism destination can decrease tourist satisfaction. Satisfaction is an important factor to mediate the influence of need gratification, flow, and perceived risks. A tourist’s intention to revisit Myanmar can be largely improved by attending to these independent and mediating factors.     

A cross-cultural validation of the perceived destination restorative qualities scale: the Chinese perspective

Leisure travel entails a necessary tourist–environment exchange, understanding of which becomes critical when considering the role of tourism in providing rest and relaxation. The aim of this study was to understand the restorative functions of tourism destinations in the Chinese context. We attempted to confirm the cross-cultural stability of the measurement scale of perceived destination restorative qualities (PDRQ) and the relation to its nomological network including destination setting, overall sense of recovery, and satisfaction. The construct dimensionality was confirmed; however, contrary to the Western literature, the effects of destination restorativeness on recovery and satisfaction were more pronounced in urban rather than nature-based vacations for Chinese travelers.     

The Attractiveness of Portugal as a Tourist Destination: The Perspective of Czech Tour Operators

In this study we investigate the attractiveness of Portugal as a tourist destination from the perspective of Czech tour operators. Tour operators were selected as the target population because they represent an important source of information about a destination and can significantly influence the decision of potential tourists about a holiday destination. One of the important findings of this research is that weak promotion and financial demands are perceived as the main reasons why many Czech tourists do not choose Portugal as their vacation destination. An obvious obstacle in the development of Portugal as a Czech tourism destination is the lack of information about its advantages as a tourist destination. The results also show that Portugal is not considered a key destination for Czech tourists. However, in terms of its attractiveness as a tourist destination Portugal has much potential, which should be utilized in the future.     

旅游企业社会责任对目的地形象及游客忠诚的影响研究

在旅游市场竞争日趋激烈的背景下,由旅游企业经营所引发的社会责任问题受到广泛关注,但学界关于旅游企业社会责任的影响研究还不够系统和深入.文章将旅游企业社会责任划分为6个方面,将目的地形象划分为认知形象和情感形象两个方面,并构建了旅游企业社会责任对目的地形象及游客忠诚的影响模型.实证研究表明,旅游企业社会责任在目的地形象及游客忠诚形成中发挥非常重要的作用,其中,经济责任、环境责任、游客责任、员工责任和法律责任对认知形象有正向影响,游客责任、员工责任和慈善责任对情感形象有正向影响;认知形象和情感形象不仅对游客忠诚产生直接影响,而且通过游客满意对游客忠诚产生间接作用.相比认知形象,情感形象对游客满意和忠诚的影响作用更大.     

旅游地形象的时间演变与演变机制

旅游地形象是动态变化的,时间是旅游地形象动态变化的一个重要维度。现有旅游地形象研究主要从游客感知角度来解构旅游地形象属性,并对游客不同游览阶段、大事件前后的旅游地形象变化进行实证研究。少有文献对旅游地形象的季节波动、生命周期变化等时间演变问题进行探究,且相关研究多忽视了供给方层面的旅游地形象。研究认为,旅游地形象涉及旅游者和供给方两个层面,并分别包含感知形象和发射形象。研究对国内外旅游地形象时间演变的相关研究成果进行了梳理,包括旅游地形象随游览阶段的演变、事件前后的旅游地形象变化、旅游地形象的生命周期演变、旅游地形象的季节波动等,提出了更为系统的旅游地形象时间演变机制,并从供给方与游客两个层面对感知形象与发射形象的演变过程进行了分析。     

The Effect of Length of Stay on Travelers' Perceived Satisfaction with Service Quality

SUMMARY

Consumer satisfaction related to service quality during the vacation experience is of paramount importance to the travel and tourism industry. This study tests empirically the effects the number of nights spent on a vacation have on the levels of satisfaction recent travelers report for three service aspects of the travel destination: perceived satisfaction with tourism service providers; perceived “freedom from defects” of tourism services; and perceived reasonableness of the cost of tourism services. Differentiation in satisfaction scores between “short-term visitors” (i.e., those who stayed from one to six nights) and “long-term visitors” (i.e., those who stayed seven or more nights) were examined. Significant differences between the two groups of visitors were present for (1) perceived satisfaction with industry professionals delivering the service experience at the travel destination, (2) perceived satisfaction with “freedom from defects” of the actual services at the destination, and (3) perceived reasonableness of the cost of services at the travel destination. Suggestions for how tourism industry professionals can make use of this information are presented.     

What Does Vacation do to our Family? Contrasting the Perspectives of Parents and Children

Family has been identified as the most important consumption unit. This research builds on related theories of family system and vacation functions and empirically examines the dimensionality of family vacation functions. Through focus group interviews and survey techniques, a typology of family vacation functions was identified. Stressing both “home environment” and “destination environment,” “we” and “individual,” the functions are “Bonding and Sharing,” “Communication,” “Escape and Relaxation,” “Children’s Learning,” and “Novelty Seeking.” Fathers, mothers, and children showed significant differences in their perception of these five dimensions. Parents, especially mothers, appeared to be much more group well-being oriented, and their aspirations for vacation performing various functions were much more pronounced. Children did not demonstrate the equal amount of enthusiasm towards family vacation. Implications were discussed from both academic and applied perspectives.     

Modelling perceived quality,visitor satisfaction and behavioural intentions at the destination level

Visitor perceptions of the quality of a tourist destination, satisfaction with their experience and the resulting behavioural intentions are vital for successful destination management and marketing. The purpose of our research is to explore the complex relationships between these constructs using structural equation modelling, whereby both formative and reflective constructs are included. The structural model was tested on a sample of 1056 visitors at four tourist destinations in Slovenia. The empirical validation of the conceptual model supports the research hypotheses. Destination attributes affect the perceived quality of tourist offerings, which positively relates to satisfaction as well as visitors' behavioural intentions. The link between satisfaction and behavioural intentions was also confirmed. These research findings contribute to a better understanding of which behavioural mechanisms and factors represent a viable basis for increasing customer retention at the level of individual providers as well as a destination as a whole.     

Does Tourism Change Our Lives?

Does tourism change our lives? The mainstream of tourism psychology research is mostly concerned with tourist motivation, behavior in and satisfaction with destination, and few studies explore how tourism might affect people's perceptions of themselves, home, neighborhood, work, friends, relatives, and life in general. This study seeks insights into the effect and influence of travel and tourism on people, not momentary impact during vacation but longer-term impact in terms of sense of being, direction in life, and well-being. It is found that there are positive changes in the perception of life among Chinese travelers in general and the perception changes among travelers are significantly stronger than the perception changes among the control group of non-travelers. There is clear evidence that travelers feel more positive than non-travelers in their general well-being, attitude toward life, sense of control, and outlook.     

Present whilst absent: Home and the business tourist gaze

This paper reflects on business travel as a contemporary form of mobility and how it relates to family life. Through qualitative research with business travellers, insights are gained into the role digital technology plays in enabling connections to home and family. The paper argues that technology affords a ‘business tourist gaze’, characterised by a focus on ‘home’ rather than ‘away’ as might be the case for leisure tourists. The paper discusses how, through the business tourist gaze, the boundaries between the everyday and the exotic are dissolved and the business traveller is disconnected from the destination, simultaneously absent whilst present both at the destination and at home. Theoretical understandings of the business tourist experience are offered.     

The Entitled Tourist: The Influence of Psychological Entitlement and Cultural Distance on Tourist Judgments in a Hotel Context

This research examines how a tourist’s degree of psychological entitlement (sense of deservingness) influences their responses to hotels that differ in cultural distance. Using a visit to China by Western tourists as a context, an experiment shows that entitled tourists respond more negatively to high cultural distance hotel environments compared with low cultural distance environments. Results are mediated by tourist irritation. Research contributions include demonstrating how entitlement moderates cultural distance effects, revealing tourist irritation as a mechanism that explains these effects, and showing how psychological entitlement influences how tourists react to hotel environments when visiting a foreign destination.     

DEVELOPING DESTINATION LOYALTY: THE CASE OF HAINAN ISLAND

The purpose of this study was to develop an integrated model to examine the antecedents to Chinese domestic tourists’ destination loyalty. Chinese tourists are rapidly gaining attention from both researchers and practitioners, mainly due to their enormous economic implications; however, this is still a largely understudied group in tourism and hospitality literature. Data were collected from tourists to Hainan Island, China and analyzed utilizing a structural equation modeling approach. Findings of this study revealed that destination familiarity, destination image, perceived value, and tourist satisfaction all influenced Chinese domestic tourists’ destination loyalty. Implications for Hainan tourism marketers and managers were discussed.     

The perceived value of the rural tourism stay and its effect on rural tourist behaviour

Rural tourism (RT) constitutes a valuable tool for the sustainable development of rural areas. This paper explores issues of tourist motivation in RT and develops a specially tailored perceived value (PV) scale for the RT sector. Special attention is given to links between tourists’ motivations, perceived values, and the service and actions by RT providers leading to the sustainability of rural life, culture, economies and environment. Following a literature review, qualitative and quantitative surveys developed a 27-item scale, exploring both the functional and the affective components of the scale. Seven research hypotheses were then tested by quantitative survey work. It was proven that the activities undertaken by the rural enterprise leading to greater rural sustainability are reflected in the PV scale through higher levels of satisfaction and loyalty of the rural tourists. The results of the study reveal that the RT sector has specific characteristics that tourists greatly value and that other specialist tourist markets cannot offer, as highlighted in the contribution made by RT enterprises to rural sustainability. This knowledge can help tailor product development and destination design to suit specific demands and influence communication and promotional activities.     

Tourists’ happiness: are there smart tourism technology effects?

The purpose of this study is to develop a research model demonstrating tourists’ value-seeking processes through the tourism services and travel experiences of a destination. The model suggests that tourist happiness is assessed by tourists’ perceived experiences, which are formed by two motivational values: smart tourism technology (STT) and destination value. Despite a large quantity of research attention on destination tourism, the relation between tourists’ destination experience and STT has been less enthusiastically studied. Therefore, this study proposes to test an integrated model with attributes of STTs and destination values that contribute to tourists’ life happiness. The results of this study, from a survey of 191 foreign tourists in Seoul, South Korea, indicate that tourists are likely to put more value on what they perceived from their destination travel experiences than what they perceived from their experiences with STT services when they evaluate their overall happiness. Theoretical and practical implications are discussed.     

The impact of restorative destination environments on tourists' well-being and environmentally responsible behavior: A Reasonable Person Model

Tourist destinations play an important role in facilitating restoration and recovery from stress and mental fatigue. Building upon the Reasonable Person Model, this study tested the causal relationships between three antecedent constructs, i.e., perceived destination restorative qualities (PDRQs), tourist hedonic well-being, tourist eudaemonic well-being, and one consequent construct, i.e., environmentally responsible behavior (ERB). It also assessed the biased effect of perceived crowding through multi-group analysis. A total of 427 valid questionnaires were collected. Results showed that PDRQs exert positive effects on tourist hedonic and eudaemonic well-being as well as ERB. Moreover, tourist eudaemonic well-being exerts a positive effect on ERB and partially mediates the relationship between PDRQs and ERB. This study also revealed that perceived crowding plays a moderating role in the relationship between PDRQs and ERB. Findings enrich the extant knowledge on restorative tourist destination and human-nature relationships and provide implications for destination management and environmental protection.     

Cultural distance and international tourists’ intention to visit a destination

Drawing on literature about travel motivation and travel risk, this paper examines how cultural distance influences international tourist’s intention to visit a destination country. Structural equation modeling is utilized to analyze the responses from 729 potential tourists in China. The data supports a model suggesting that cultural distance has bidirectional effects on tourists’ intention to visit a destination country through exerting influences on tourists’ novelty perception and risk perception of this country. Finally, it is suggested to make reasonable use of cultural distance in destination marketing practice.     

Tourists' memories,sensory impressions and loyalty: In loco and post-visit study in Southwest Portugal

This study aims to offer some insights on the contribution of sensory diversity as perceived by tourists to memorable destination experiences and to explore the connection between long-term memory of sensory impressions and destination loyalty. The vital role of the sensory dimension of tourist experiences is stressed by current tourism research and supported by a multidisciplinary view on the role of the five external senses in human perception, memory, and behavior. While the marketing management approach highlights the importance of considering multisensory information in the process of facilitating positive and memorable destination experiences, there is a lack of empirical research to validate the theoretical literature. A two-step exploratory study was conducted in loco and six months after tourists' visits to Southwest Portugal. The findings suggest that perceived richer sensory tourist experiences may have a significant role in the long-term memory of individuals’ experiences, encouraging favorable tourist behavior towards destinations.