Age as double‐edged sword among victims of customer mistreatment: A self‐esteem threat perspective

Service workers are expected to maintain high‐quality service delivery despite customer mistreatment—the poor‐quality treatment of service workers by customers—which can be demeaning and threatening to self‐esteem. Although service work is increasingly delivered by middle‐aged and older workers, very little is known about how employees across the age range navigate abuse from customers on the job. Does advancing age help or hinder service performance in reaction to customer mistreatment? Drawing on strength and vulnerability integration theory, we proposed that age paradoxically both helps and hinders performance after customer mistreatment, albeit at different stages. We tested our proposed model in a two‐sample field investigation of service workers and their supervisors using a time‐lagged, dyadic design. Results showed that age heightens the experience of self‐esteem threat but, nevertheless, dampens reactions to self‐esteem threat, leading to divergent effects on performance at different stages. Implications for age and service work, as well as aging and the sense of self, are discussed.     

Empowered self‐development and continuous learning

Organizational changes are creating the need for continuous learning environments that support employees' self‐development. Self‐development means seeking and using feedback, setting development goals, engaging in developmental activities, and tracking progress on one's own. This assumes that people are capable not only of monitoring their own behaviors, but also of recognizing which behaviors and outcomes are most favorable and desirable. Drawing on self‐determination theory, this article shows how organizations can encourage self‐development by providing nonthreatening performance feedback, ensuring behavioral choices for learning, encouraging feedback seeking, and rewarding participation in learning activities and other self‐determined behavior. © 1999 John Wiley & Sons, Inc.     

Redefining leader self‐awareness by integrating the second component of self‐awareness

This article aims to extend the current treatment of what constitutes leader self‐awareness. Discussion of self‐awareness in organizations and leadership research here focused on one component of self‐awareness; awareness of individual self‐resources. Drawing on Objective Self‐Awareness Theory (OSA theory, Duval & Wicklund, 1972), this paper explores a neglected second component of self‐awareness: the ability to anticipate the views of others. Leaders gain awareness of their influence on others through impulses to self‐focus, which leads to self‐evaluation against extrinsic standards, and insight regarding leader influence. Research and practical implications of the second component of self‐awareness are discussed.     

Going beyond self–other rating comparison to measure leader self‐awareness

Data were collected from leaders who rated their interpersonal competencies, were rated by their direct reports on the same competencies, and then were asked to predict as accurately as possible how their direct reports rated them. Leader self‐awareness was examined by analyzing self–other ratings and prediction–other ratings with a supervisor‐rated measure of leader effectiveness. Results showed that prediction–other ratings explained a greater percentage of the variance in leader effectiveness than did self–other ratings. These results suggest that prediction–other rating comparison may be a viable additional way to measure self‐awareness in organizational settings and may avoid some of the disadvantages when only using self‐ratings or self–other ratings.     

Accuracy and effectiveness in appraisal outcomes: the influence of self‐efficacy,personal factors and organisational variables

Two studies tested relationships of personal factors and organisational context variables with rating accuracy and perceived effectiveness of appraisals, and the role of self‐efficacy as a mediator of the relationships between the two sets of variables. Study 1 was a controlled experiment in which nurse supervisors appraised a video stimulus of a nurse's performance. Study 2 was a field study in which nurses and their supervisors each independently completed an assessment of their annual appraisal review, following the meeting. A ten‐item scale for performance appraiser self‐efficacy (PASE) was developed and tested for measurement properties on a large sample of nurses that included those who participated in either Study 1 or Study 2. The PASE scale was found to have high reliability and reasonable predictive validity. PASE predicted rating accuracy, appraiser and appraisee perceptions of effectiveness, and appraiser‐appraisee agreement on the effectiveness of an actual appraisal, after controlling for the effects of personal factors and organisational context. The main contextual influences were accountability, importance and management concern but the effects varied for self‐efficacy and different appraisal outcomes. The main predictor of self‐efficacy was the amount of training received by appraisers across the multiple sub‐tasks of appraisal.     

Investigating the importance of self‐acceptance and self‐efficacy on weight management in a developing country

The growing rates of obesity in both developed and developing countries are alarming. Most studies on obesity mainly focus on individuals in developed countries with ready access to food. Limited studies explore obesity in developing countries with limited access to healthier foods. In addition, studies show self‐acceptance and self‐efficacy are essential to healthier well‐being. The purpose of this study is (a) to explore the impact of self‐acceptance on individuals' self‐efficacy to weight management and (b) to investigate the impact of self‐efficacy on individuals' attitude and intention in regard to weight managements. Using data from Indonesia (N = 499), the respondents are divided based on their body mass index. The results show that self‐acceptance significantly influenced individuals' self‐efficacy, especially for individuals who are obese. Furthermore, self‐efficacy did not influence individual attitude toward weight management. Finally, attitude toward weight management only influenced people who are obese and not individuals who are overweight. The results of this study will have significant implications to government, social marketers, and not‐for‐profit organizations in fighting the epidemic in developing countries.     

Industry self‐regulation and adverse selection: a comparison across four trade association programs

In an attempt to avoid costly regulation and liability as a result of externalities, a number of trade associations have promoted industry self‐regulation – the voluntary association of firms to control their collective behavior. However, previous studies have found that, without explicit sanctions for malfeasance, such self‐regulatory programs are likely to attract more polluting firms. In this paper, we examine four environmental self‐regulatory programs in the chemical, textile, and pulp and paper industries. Using a sample of over 4000 firms within these industries, we find evidence that in at least one program more polluting firms tended to join, while in another cleaner firms were more likely to join. We propose that differences in the structure of the programs drive the appearance of this form of adverse selection. In particular, we speculate that only when self‐regulatory programs have explicit sanctions for malfeasance may they avoid adverse selection problems. Copyright © 2003 John Wiley & Sons, Ltd and ERP Environment.     

An empirical study of other‐oriented and rational self‐interest leadership approaches

Other orientation is defined as “the extent to which individuals are concerned with the welfare of others” (Meglino & Korsgaard, 2007, p. 59). Other‐oriented leaders focus their attention on organizational objectives coupled with a human resource emphasis, whereas rational self‐interested leaders concern themselves with organizational objectives coupled with self‐emphasis. This quantitative study examines philanthropian and servant leadership, which are other‐oriented leadership approaches, and transactional leadership, which is a rational self‐interested leadership approach, to determine the effectiveness of the approaches in the 21st century. This study further examines the results of a hermeneutic phenomenological study of philanthropian leadership that introduced a new other‐oriented leadership model. This study focuses on leadership preferences of leaders, employees, and third‐year undergraduate business students to determine if there is a significant difference between preferences among groups for other‐oriented and rational self‐interest‐oriented leadership approaches.     

Binary response panel data models with sample selection and self‐selection

We consider estimating binary response models on an unbalanced panel, where the outcome of the dependent variable may be missing due to nonrandom selection, or there is self‐selection into a treatment. In the present paper, we first consider estimation of sample selection models and treatment effects using a fully parametric approach, where the error distribution is assumed to be normal in both primary and selection equations. Arbitrary time dependence in errors is permitted. Estimation of both coefficients and partial effects, as well as tests for selection bias, are discussed. Furthermore, we consider a semiparametric estimator of binary response panel data models with sample selection that is robust to a variety of error distributions. The estimator employs a control function approach to account for endogenous selection and permits consistent estimation of scaled coefficients and relative effects.     

Consumer attitudes towards self‐referral with early signs of cancer: implications for symptom awareness campaigns

• Traditionally, secondary prevention programmes have employed mass screening approaches to assess for asymptomatic signs of cancer. It has been suggested that early detection strategies, involving public education and self‐referral may prove more cost‐effective, with low‐risk populations for cancers with symptomatic presentation. The success of public education approaches is dependent on careful consideration of the psycho‐social factors of self‐examination and referral. This paper presents the findings from an exploratory study, using qualitative methods with an at‐risk population of older people living in deprived communities in west‐central Scotland. The study examines consumer perceptions of the early detection of cancer and the cultural barriers to self‐referral, as well as response to aspects of communication strategy. The implications for design of symptom awareness campaigns, including use of message appeals, specification of target symptoms, identification of target audience and selection of communication channels, are discussed.

Copyright © 2007 John Wiley & Sons, Ltd.     

Promoting organizational learning and self‐renewal in Taiwanese companies: The role of HRM

This study identifies key characteristics of human resource management (HRM) practices that contribute to promoting positive learning attitudes and creating a self‐renewal organizational climate. We use a behavioral perspective to develop a framework to show the relationships among learning‐oriented HRM, positive learning attitudes, and a self‐renewal organizational climate. Structural equation analysis is applied to empirically test the relationships and the path model suggests that a learning‐oriented HRM plays an important role in either directly creating a self‐renewal organizational climate or indirectly facilitating positive learning attitudes that foster organizational self‐renewal. © 2004 Wiley Periodicals, Inc.     

Improving telephone fundraising by use of self‐prophecy

The self‐prophecy phenomenon served as the basis for a simple, inexpensive technique aimed at increasing donations in a telephone fundraising drive. Self‐prophecy is predicated on two psychological effects. First, asking people to make predictions about normatively influenced behaviours results in biased responses—people respond as they think they should. Secondly, when later asked to perform those same behaviours, people tend to be consistent with their predictions. In an experiment, asking people to make a prediction increased the success rate from 30.4 per cent to 49 per cent, relative to a control group. Although it may be limited to occasional use, the self‐prophecy technique appears a simple and economical tool for increasing donations. Copyright © 2000 Henry Stewart Publications.     

Using a Structural‐Form Model to Analyze the Impact of Home Ownership on Unemployment Duration

It is often found that the impact of home ownership on the hazard rate for leaving unemployment is positive, indicating that home ownership helps workers to leave unemployment for a paid job. However, little emphasis has been given to how such a relationship can be explained. This paper estimates a structural‐form model that allows for self‐selection into home ownership and the risk of home owners losing their property during a spell of unemployment. We find a substantial amount of self‐selection using indirect inference based on a mixed proportional hazards‐rate model and find virtually no impact of home ownership on individual labor market performance. Copyright © 2016 John Wiley & Sons, Ltd.     

Workaholism versus work engagement and job crafting: What is the role of self‐management strategies?

Job crafting refers to the proactive actions employees take to redesign their jobs in order to get a better fit with their competencies, expectations, and wishes. So far, little is known about job crafting's underlying mechanisms. In this study, we examine how two different states of affective well‐being (workaholism and work engagement) relate to job crafting 3 months later and how these well‐being states steer different self‐management behaviours, which ultimately lead to job crafting. Structural equation modelling on a heterogeneous sample (N = 287) revealed that work engagement and workaholism both relate to expansive job crafting through different self‐management strategies. Work engagement relates to challenge and resource seeking via self‐goal setting and self‐observation strategies, whereas workaholism associates with challenge and resource seeking only through self‐goal setting. In addition, the results show a strong relationship between workaholism and self‐punishment. Altogether, the findings suggest that self‐management strategies can function as an explanatory mechanism for different job crafting behaviours.     

Thriving of employees with disabilities: The roles of job self‐efficacy,inclusion, and team‐learning climate

With the growing global emphasis on welfare‐to‐work policies, an increasing number of people with disabilities (PWD) have entered the workforce. However, studies on PWD have focused primarily on company practices to accommodate PWD, with a limited understanding of factors affecting psychological integration of PWD into the workplace. This scarcity in research makes it difficult for managers to utilize the full work potential of PWD. To fill this research gap, the current study focuses on the job self‐efficacy of PWD and investigates how employee disability interacts with inclusion and team‐learning climate to affect job self‐efficacy, and in turn thriving at work. Using a sample of 485 employees in 114 teams, surveys found job self‐efficacy was a key intervening mechanism linking employee disability to thriving at work. These results suggest high workplace inclusion can buffer potential negative effects of disability at the individual level, strengthened further by a high team‐learning climate. The data supported a three‐way cross‐level interaction effect of disability, inclusion, and team‐learning climate on the thriving of employees with disabilities, through job self‐efficacy. Our results demonstrate the importance of inclusion and team‐learning climate to foster employee thriving in a diverse workforce.     

All in a day's work? Career self‐management and the management of the boundary between work and non‐work

This article reports the findings of a study that explored the links between career self‐management, management of the boundary between work and non‐work, and work–life balance, using a sample of young professionals. The findings show that individuals engage in different kinds of career self‐management behaviours, depending on their career goal. Management of the boundary between work and life outside work is identified as one such behaviour, with the consequence that, for some people, managing the career has a harmful effect on their work–life balance. The research adds to knowledge about the career self‐management process and shows how career stage influences career goals and career self‐management behaviour. It demonstrates how career attitudes and behaviours may be critical to the achievement of work–life balance and confirms that work–life balance matters to younger members of the workforce, regardless of their family responsibilities.     

The behavioural consequences of self‐congruency in volunteers

The authors of this paper studied some aspects of volunteers from a marketing angle in order to analyse the differences in the self‐concept of volunteers collaborating with either charitable, or ecological organisations; to examine the differences between the images of charitable and ecological organisations; and to show the role of self‐congruency as an influence on of the type of organisation with which to collaborate. Some conclusions derived from this study can be used to attract volunteers through corporative social marketing actions. Copyright © 2004 Henry Stewart Publications     

Multi‐Level Efficacy Evidence of a Combined Interprofessional Collaboration and Project Management Training Program for Healthcare Project Teams

Project work is essential for the improvement of healthcare organizations; yet, project management and collaboration in the project context are not taught to healthcare professionals. Three half‐day training workshops integrating project management and collaboration were designed and delivered to 14 interprofessional healthcare project teams. Multivariate measures were taken over the course of 36 weeks. Individual, team, and project‐level results showed high satisfaction and perceptions of utility; improved self‐efficacy for project‐specific task work and teamwork; increased goal clarity and coordination; and a significant impact on the functional performance of projects. This study provides initial benchmark measures regarding the pertinence of project management and interprofessional collaboration training for healthcare project teams.     

Return Migration,Self‐selection and Entrepreneurship

Are return migrants more entrepreneurial? Existing literature has not addressed how estimating the impact of return migration on entrepreneurship is affected by double unobservable migrant self‐selection, both at the initial outward migration and at the final inward return migration stages. This paper exploits exogenous variation provided by the civil war and the incidence of agricultural plagues in Mozambique, as well as social unrest and other shocks in migrant destination countries. The results lend support to overall negative unobservable return migrant self‐selection, which results in an under‐estimation of the effects of return migration on entrepreneurial outcomes when using a ‘naïve’ estimator that does not control for self‐selection at both the initial migration and at the final return migration stages.     

Individual differences in implicit theories of leadership ability and self‐efficacy: Predicting responses to stereotype threat

Extending research on implicit theories to the leadership domain, we examined how individual differences in belief about the malleability of leadership ability influenced responses to stereotype threat. The study consisted of two time periods. At time 1, we assessed individual differences in implicit theories of leadership ability and self‐efficacy for leadership. At time 2, we activated a stereotype threat in a high‐stakes environment. Results revealed that women reported lower self‐evaluation after a stereotype threat when they had low self‐efficacy and believed leadership ability to be fixed (entity theory) rather than malleable (incremental theory). Results are discussed in terms of how implicit theories generate a network of allied cognitions and emotions that subsequently predict stable patterns of behavior.